With commission falling on transport tickets across the country, newsagents need to look very carefully at the overall benefit of these products to their business. While transport tickets generate excellent traffic, I’d suggest that this traffic is inefficient for many newsagents with more than 70% of transport ticket sales including nothing but the tickets purchased.
Few newsagents are successful in extracting greater efficiency from transport ticket sales. In some areas time is against them as tickets are purchased by commuters rushing to catch a bus, tram or train. In other cases, the purchase is connected with work, making the purchaser not open to upsell. I’ve seen newsagents employ all manner of tactics to turn ticket sales into multiple item purchases.
Factor in the cost of stock – in Victoria we need to order at least $4,000 at a time and can only order every 10 days – and the cost of offering eftpos / credit card payment. With a 4% commission there is not enough left to cover the cost of carrying the stock.
Of course, the customer purchasing the transport ticket today maybe the customer who purchases a newspaper or a card tomorrow. See how difficult it is to navigate this issue.
It seems to me that Governments and others involved in the transport ticket supply chain have newsagents over a barrel. We (newsagents) are too weak to stop selling tickets so we accept lower and lower commission, believing that traffic is better than nothing. I’d like to see a professional study undertaken of what happens when a newsagents gets out o the ticket business. Does the world end as some say it will? Or, is the business better off?
We stopped selling tobacco products in my newsagency nine years ago and the benefits far outnumbered the lost sales.