A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Bill Express creditors meeting

Click here to download a copy of the (1MB) 22 page document issued by PPB, Administrators of Bill Express. The documents include details of the creditors meeting to be held at 1pm tomorrow in Melbourne at the Marriott Hotel. Click here for a smaller file containing the proof of debt and proxy forms. I will be attending the meeting with our Financial Controller.

Newsagents are creditors of Bill Express because the company has withhed 20% of our previously agreed Bill Payment revenue to be spent on a marketing campaign which never materialised. They also withheld 10% of our revenue for administration costs which I would consider is an amount we could dispute. To calculate the amount Bill express owes you calculate the number of bills paid between February and when Bill Express died and multiply this by 20 cents.

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Bill Express

Newsagents ignored by Bill Express Administrator

Like 3,500 other newsagents, I am a creditor of Bill Express. I am disappointed to read in The Age today of a creditors meeting tomorrow at Melbourne’s Marriott hotel. The Administrator ought to have advised newsagents of this meeting. I plan to attend.

As I blogged on June 14, Bill Express owes me close to $2,000.  This has accrued since February 2008 when the company started withholding commission it owed on Bill Payments precessed in my newsagencies.  The portion of my commission it withheld was to be used for marketing the service.  This marketing was never done.  Therefore, I and 3,500 other newsagents are creditors.

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Bill Express

The evolution of computer magazines

computermags.JPGComputer magazines are morphing into entertainment equipment magazines, just as computers are becoming the hub of home entertainment content reception and management.

The current issues of PC User and APC would look more at home next to home entertainment titles – especially with headlines like Big Screen Bliss and Best HD TVs. I think this is a move we will make in our newsagencies – shifting these morphing computer titles right to the edge of the category – rather than at the start where they reside now – next to home entertainment category. Computers are the new TV / home entertainment system after all. The shrinking computer category will be left with pure computer titles.

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magazines

UK newsagents hit by mobile recharge commission drop

The trend of falling commission on mobile recharge in the UK continues. Mobile Today reported yesterday that Vodafone has just announced a commission drop to between 3% and 4% for newsagents.

One way telcos can help their retail partners weather commission cuts is to work with them on more efficient lower operational cost in-store platforms. Yes, I hve an agenda with this comment. Our eziPass platform is more cost effective for newsagents that separate terminals: faster selling, easier selling, less fraud and easier record keeping.

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Bill Express

Playing with scrapbooking

scrap_book.JPGWe have introduced a small scrapbooking department at Forest Hill. While we are yet to finish the presentation – as you can see in the photo – products are already selling. As our knowledge of the department develops, we will expand the offering. It was a smart move by the team at the shop to choose this location near the scrapbooking magazines and opposite the art department.

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art supplies

Advice from Blackhawk on gift cards

The following advice is provided by Blackhawk for newsagents where their Gift Cards were offered through the Bill Express / Dialtime package:

All merchants who were selling Gift Cards, and have been effected by the DialTime terminal’s going down, please hold onto your stands, as an alternative connectivity is being developed which is a few weeks away from being available for their use. Please feel free to contact us on info@bhnglobal.com, which will also provide a clear channel for all future communication on their Gift Card Stands.

Gift Cards are huge business in the United States.  We are several years behind in embracing this opportunity.

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Bill Express

Farewelling Peter Cundall

ga_july16.JPGWe are breaking with tradition in promoting the latest issue of Gardening Australia at our counter display space this week. Coverage of Peter Cundall’s farewell from the TV show behind the magazine is enough of a reason to give over this premium space we usually reserve for titles with a good free gift. This month’s Gardening Australia is certainly a collectors item which I am sure will connect well with the Forest Hill demographic.

I am disappointed that the publisher provided just one poster to support the special issue.

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magazines

The definition of a newsagent

There is a discussion going on among some newsagent associations as to which type of business can join. This discussion made be curious about whether newsagents would like sub agents to be able to join a newsagents’ association.

You can only vote once – we IP address check.

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Newsagency challenges

Cancelling the Bill Express equipment lease

The ANF has changed its advice on the Bill Express direct debit but its recommendation remains unclear. NANA and the QNF are having no such difficulty in providing advice to their members. The level advice from the QC who has prepared the Class Action is that newsagents should not continue to pay for the lease of the equipment, advice that newsagents cancel the direct debit. Newsagents ought to get their own advice on this, I provide information here as to the advice provided to QNF and NANA members for information only.

It has been suggested from people who would know something of the sale of the Technology Business International debtors to Mobius, part of Allco, that great care was taken on the appropriate structuring of the transaction. I guess this is part of what will ultimately be tested in court.

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Bill Express

BOPO alternative available

With the collapse of Bill Express, many people have been left without the ability to load funds on to their BOPO card to make payments. To assist BOPO cardholders, SCX Global is offering a free CANVAS Prepaid Visa Card, for a limited time only, when you apply online. Simply enter loadcashplay in the promotional code when applying online for a $1000 CANVAS card and SCX Global will waive the purchase fee.

CANVAS Prepaid Visa Card allows you to shop and pay wherever Visa prepaid is accepted (the same as BOPO). CANVAS currently has a reload network of over 1500 stores including the ability to load via BPay.

You can apply for the CANVAS card at www.mycanvascard.com.au.

Newsagents can sell CANVAS cards directly to consumers by having physical cards available for sale in store thanks to our eziPass platform. Visit the eziPass website for details on how you can sell Visa Prepaid cards including Gift cards, Money Transfer cards and online shopping Virtual Visa cards.

 

UPDATE:  Anyone who applied today using the promo code and was asked to pay to contact CANVAS customer service on info@mycanvascard.com.au and they will gladly process / refund any payment for free.

 

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Bill Express

Yipee! OzLotto jackpots

The best news of the day is that OzLotto did not go off tonight. With the $50 million jackpot we’re sure to achieve at least a 50% increase in lottery sales. We will start a sales game in-store tomorrow as an incentive for our team.  Success with this is all about over the counter engagement.

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Lotteries

Turn off your Bill Express screen

bopo_jul15.JPGA colleague sent me this photo of a Bill Express screen advertising the BOPO card in a newsagency tonight. Newsagents have not been told to turn off the screen. The BOPO ads have not been stopped.

While I am no lawyer, for what it’s worth I’d suggest that all newsagents turn off their Bill Express advertising screens – otherwise, as the photo shows, you are likely to be advertising a dead product.

As a result of my blog posts here about BOPO I’ve had calls from BOPO customers upset that money they just loaded is inaccessible to them.  The BOPO website is completely helpless in this area – it ought to provide advice to these customers.

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Bill Express

Removing Bill Express equipment

With more newsagents disconnecting their Bill Express equipment, the challenges for the Administrator of Bill Express and liquidator of Technology Business International are considerable.  While the equipment is installed and on the counter the equipment can be quickly identified.  Once it is in a box and put in the backroom of a newsagency it is likely to get lost.

In my newsagencies we are removing the equipment and un-cluttering the counter.  Since we have technology experience it is easier for us than others.  It is a service we may offer others who want to do the same.  Anyone with basic computer skills can handle this.

On the Bill Express screens, I’d love to hear what the Swish group think about this.  Their last announcement to the ASX about the Bill Express screens (in April) was that they were thrilled to have the Bill Express screens added to their network.

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Bill Express

Top Gear Australia part 2

tg_jul14.JPGIt is great to receive additional stock of the launch issue of Top Gear Australia. Given that our main display space is now being used by other titles, we have situated the Top Gear stand next to the Herald Sun – ideal for the demographic.

I thought sales would be soft given that we have been out of stock for a few days. On the contrary, I think we will sell out of additional stock without much difficulty.

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magazines

Beware of telemarketers

Newsagents are getting swamped by telemarketers promoting eftpos and mobile phone recharge offers.  I am hearing reports that some telemarketers are being overzealous in representing their offers, even claiming they are part of one group when they are not.  For the record, no telemarketers are calling at present to pitch eziPass or the St.George offer I brokered.  Newsagents signing up with St.George or Suncorp as a result of telemarketing are entering sa relationship which provides commission to the ANF.

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Bill Express

Call for photos

I am working on a project for newsagents which requires photos of newsagencies – very specific photos though. What I am looking for if photos of newsagents, their staff of their family facing the camera, smiling either in the shop or, ideally, outside showing the front of the shop. They need to be photos you own the rights to. I am looking for one photo from each newsagency – the very best you have. In digital form only. preferably 2MB or better. I need them by Monday next week. Please email your photos to mark@towersystems.com.au.

I will announce more details on this project in the next two weeks.

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newsagency marketing

Nice LCD screens ACP

I walked past ACP Magazines’ Park Street office in Sydney and say the stunning display of LCD screens. All connected with content co-ordinated.  It reminded me how out of date we are in newsagencies with our paper magazine posters. Installing LCD screens is expensive once you factor in the appropriate software to manage content. however, it is a move more newsagents will make as they want to be visually relevant to today’s marketplace.

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magazines

BOPO, my money your way

Newsagents are getting questions from customers about their BOPO cards and, in particular, how they can use the BOPO service.  Cuscal, the financial institution behind the Bill Express BOPO product issued a helpful statement on Friday last week.  They also provided a diagram to help BOPO customers understand where their cash may be depending on when they loaded to their BOPO card.

While the administrator has BOPO and other Bill Express assets for sale, BOPO is tainted goods and probably of little value.

While two of the BOPO companies, BOPO Cards Pty Ltd and BOPO Cards (Australia) Pty Ltd have had administrators appointed,   BOPO Cards (International) Pty Ltd has not.

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Bill Express

SMH, June 14

smh_july14.JPGThe Sydney Morning Herald today has a GIO ad stuck over the word Morning. I took the photo at the Virgin Blue lounge – it’s their red sticker on the left. Copies of the SMH which I saw in the city today had the GIO ad a little lover – wiping out the masthead.

Newsagents had an argument with publishers four years ago about what else they could deliver with the newspaper. Their argument was that they did not want to diminish their brand. Today’s newspapers do just that.

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newspaper masthead desecration

Books go off!

booksale_aug08.JPGWe have just finished the third week of our book sale at Frankston and Forest Hill and it is working a treat in both locations. Sales have been excellent, especially through school holidays. What we are running is the newsXpress book strategy.

While we have had success putting books on a table in the past, being part of something bigger means the rewards are greater and that we have access to good collateral – such ad the brochure. In the financial year just completed, books have increased their contribution by a factor of eight times.

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Book retailing

Isn’t the NRL season half over?

nrl_2008.JPGThe folks at Network Services played a joke on Victorian newsagents Friday sending out boxes of the NRL 2008 select album and card packs. Not only is the NRL season more than half over but this is Victoria! NRL products don’t sell down here. Yet we still received four boxes. My guess is they decided to sent returned or spare stock to Victoria because to keep it in their warehouse would have burned their cash. There is certainly no business case for us receiving four boxes at Forest Hill. Newsagents need a magazine czar, blah, blah, blah… Oh, and there ought to be a rule about sending unbarcoded stock – the majors would reject unbarcoded product.

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magazine distribution