A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Here’s an example of why newsagents need the early returns right

IMG_7630This issue of Men’s Style magazine has been on the shelves a little over three weeks and we have not sold a single copy. This issue is loss making for us. Today, we early returned all stock to mitigate our situation. Without the right to early return I would not have been able to reduce the extent of the financial loss from this issue of Men’s Style.

If newsagents cannot control the titles we receive and the volume of each issue we must be able to early return.

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magazine distribution

Why newsagents should not resist providing News Corp. sales data through XchangeIT

I am aware of some newsagents refusing to provide News Corp. with sales data through XchangeIT. The provision of this data is one reason for News now using XchangeIT to send supply files to newsagents.

Unlike some magazine publishers, News wants to reduce the paper wastage of returns – saving them money as well as newsagents money. The best shot they have to make more accurate allocations is through timely access to accurate data. Hence the move recently to partner with XchangeIT.

I have met with senior people from News in Sydney on this and related topics several times and am certain there is no sinister plan afoot here. No, there is no conspiracy.

The data being provided is for the stated intended use only. Indeed, the data being provided would to help the company move against newsagents as it is narrow in its scope.

Even a fractional decline in newspaper returns can be valuable for News and valuable for newsagents.

I encourage all newsagents to get on board with this project and to ensure that accurate sales data flows back to News through XchangeIT.

Now before anyone comments – the folks at News and XchangeIT are not aware I am writing this nor have they asked me to write this. I have written this because I think this project is good for our channel. The more we and our suppliers use timely accurate data the better (are you reading this magazine distributors and publishers?)

There are other factors that will reduce newspaper sales in and through newsagencies that newsagents need to be aware of. Worrying about the supply of this data to News is a waste of time in my view.

Yes, News will put their needs ahead of newsagents, as they should. We, too, should put our needs ahead of News – such as where we place newspapers, how we market the product and the time we invest in managing the category. All our efforts should be focused on our profits from the category as it is with News.

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Ethics

Why we should promote the latest issue of Australian Men’s Health

CHBxJ7fU8AAt2B3Dwayne The Rock Johnson is on the cover of the latest issue of Australian Men’s Health and we should promote the heck out of this issue because his latest movie, San Andreas is very popular at the box office and it was shot here in Australia. When I say promote, I mean in a way to connect with his fan base and the fans of the movie. For me, this means out of store promotion on social media and front of store promotion to attract passer-by traffic. It is the social media marketing I am most keen for as this is sure to get my business noticed by more people who are not aware of us.

This is a timely cover we newsagents can leverage better than any other retailer.

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magazines

WH Smith UK sales results reveal gap in locations

One the 13 weeks to May 30, sales in WH Smith businesses grew 1%. As Marketwatch reports, the story is different for two important channels for the group:

Same store sales for the company’s travel division grew 4%, while the high street division recorded a 4% fall in like-for-like sales during the 13 week period.

The WH Smith high street model is closed to the Australian high street newsagency model. The Guardian has in-depth analysis from BESI Research which includes a note about improving margins. This is key in retail today – your overall gross profit for if you can grow this you are better prepared to weather and traffic or revenue decline.

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Competition

Good news: a newsagent discovers $4,500 cash

A regional newsagent discovered $4,500 in their business and in next to no time had this space cash available for reinvestment in the business.

A couple of weeks ago, for the first time, they took a critical look at their magazine supply and early returned. The result is early returns resulting in magazine bills $,4500 what is usual for the business for the month.

Wit what they now know, they will be able to maintain the lower magazine bill and probably not lose sales as a result.

The process has freed up around $4,500 in working capital for the business. This can be invested in more productive inventory. A win for smart newsagency management.

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magazines

A waste of paper: one week’s magazine returns

magreturnsThis photo shows one week of magazine returns from one newsagency. None of the magazines has been topped – so the boxes contain full magazines which have failed to sell in time and others being returned early because considerably more stock was supplied than had ever been sold in this newsagency.

What a waste of paper, fuel, time and space.

The time spent on managing and processing this excess stock is a financial and time management burden on newsagents, it holds this business and thousands of newsagents back.

No trial is needed to understand this problem. Magazine distributors and magazine publishers have all the data they need to provide newsagents with fair and equitable supply. That they do not use this data is an environmental and financial scandal.

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magazine distribution

US magazine newsstand sales drop 14.2%

Over the counter magazine sales in the US and Canada were down 14.2% for the first quarter of 2015 compared to the same quarter a year earlier. While better than the 15.6 decline for the fourth quarter of 2014, the Q1 2015 decline is concerning.

I have taken results from a news release from Magnet an organisation formed by magazine wholesalers representing 99% of magazines sold.

If you read the release there is a claim that the sales decline is being driven by short supply. The release also documents challenges being faced by stakeholders including the reduction in retail space:

While there were some titles as well as entire publishing lines that had sales increases in the first quarter, overall the sales trend continues to decline. MagNet, like other interested industry participants, has continually recommended that the industry find a way to work together, with major publishers, distributors and wholesalers developing a strategic plan to engage retailers to again focus on our category. But currently, we see no signs that indicate this is happening. Instead,  we see some retailers removing checkout pockets and reducing the size of mainline fixtures. Without a concerted effort by the major industry leaders to sell the overall value of our products to retailers, the loss of retailer real estate dedicated to magazines will continue as sales decline. Magazines at retail are an impulsive purchase. If consumers can’t find our product, they can’t purchase it.

This is happening in Australia too. Publishers and distributors need to understand the economics of retail and to fully understand the cost of each magazine pocket where the cost includes the space, services, labour and opportunity cost.

If the MPA was smart they would have undertaken this research before commencing testing new supply rules as I don’t think they understand why newsagents do what they do with magazines. There is bo point in testing a solution until this is understood. Key to achieving understanding is to be certain as to the costs points and what the costs actually are.

In the typical Australian newsagency today, magazines are primarily a destination purchase in my view. To maintain that space we need to range destination titles. If we had control over supply, smart newsagents would increase their range in pursuit of increased sales. Unfortunately, the paternalistic approach to magazine supply in our country is the key factor in driving magazine sales down.

But back to the North American results. While their situation is different, it is interesting to see suppliers being targeted for their role in the sales outcome.

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magazine distribution

Queen’s Birthday fun in the newsagency

QueensBirthdayPosterWe are leveraging the ridiculousness of celebrating the Queen’s Birthday on a date that is not her birthday with this proclaimed special offer on birthday cards. It’s different, fun and on point for today.

Regardless of sales, we expect the promotion to provide some fun in the shop today as it shows us having a laugh.

With most high street newsagencies closed, those in centres that are open should see plenty of new traffic.

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marketing

Cards in Staples

IMG_7494The photo shows a card department in a Staples store in Wisconsin. 336 pockets. The display is placed on the way to the counter.

If Staples expands in retail in Australia I expect cards to be part of their offer – bringing more card competition for us.

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Greeting Cards

I wish we had a better Scotch range in Australia

IMG_7490This photo shows one of the Scotch stands in a regional Staples store in the US. I like this tape stand a lot. I think it could work for us as long as it’s to placed everywhere.

I would certainly give this Scotch Expressions Tape stand a crack as I think the range appeals way beyond the traditional stationery shopper’s interests.

Click on the image for a bigger version and see for yourself the broader range.

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Stationery

Nice gift pens we could sell in the newsagency

IMG_7492I like this floor display unit of four different gift packaged pens I saw in a regional Staples store in the US last week.

While we usually get gift pen offers for key seasons, we are rarely offered a floor display unit with four pen types each packaged with a value-add gift. This is smart packaging which would drive pen and refill sales for us I am sure.

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Stationery

Sunday newsagency management tip: reorder stock this way and improve your return on investment

There really is only one way to reorder stock for your business and that is by using your computer system as it is only this approach that removes human intervention from the process.

Walking through the shop and making a list is a bad move.

Letting a supplier order for you allows their business needs to be ahead of your business needs.

Ordering based on memory is not smart.

Yes, use your newsagency software to generate an order for you and follow this. You will most likely find that your inventory investment for existing categories declines and that your return on investment increases. This would be good news!

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Management tip

Sunday newsagency marketing tip: talk about your uniqueness

I have written here many times about the need for a USP, a Unique Selling Proposition, for your newsagency business.

It is equally important you talk about this uniqueness, that it defines the narrative of your business.

Face to face, on social media and elsewhere, talk about your uniqueness, use this as a platform through which to market your business. Use this to show all you are in contact with why shopping with you is better and more appropriate than them shopping with a competitor.

I appreciate this concept will be challenging for some. Take your time, work out your story. Test it. Once you have it down, go for it and expect to attract new people looking at your business to engage with what is unique about your business.

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marketing

Brilliant greeting card visual merchandising idea for newsagents

IMG_7360I love this simple yet effective use of a tree brand for featuring greeting cards in a shop I visited this week. They have slices slots into the branch and placed cards in those slots. This is a terrific way you can display cards off location, to attract impulse purchases – since there will be people in the shop for other items who could purchase cards if you disrupt their shop visit with cards presented differently.

Sometimes the best visual merchandising ideas are the simplest.

Click on the image for a much larger version. Email me if you would like photos from other angles.

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visual merchandising

Newsagency marketing tip: How to engage with your shoppers and your local area

IMG_7284I have suggested here before that newsagents ought to invite customers to note what they like about a season or like about the local area – as a way of diving engagement.  I saw this first-hand in a cafe at Lake Geneva, Wisconsin a couple of days ago.

In the cafe you can take a slip of paper with My favourite think to do in springtime in Lake Geneva is… and you write in a response and place it on the pin board at the entrance.

As the photo shows there are plenty of responses.

This is a good example of a local business engaging practically with the area in which they operate.

IMG_7285Here is a close up of one comment on the noticeboard. All the comments are practical and local. Every one is a vote for the local area and a support for the business. I like this a lot. It would be easy for us to do.

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marketing

How many magazine titles are needed to satisfy demand?

walgmagsThis photo shows the typical range of magazine titles you will see in a drug store in the US, the type of retail business which most closely resembles a newsagency. The unit holds 156 regular sides titles. In Australia, where subscriptions account for a lower proportion of overall circulation than in the US, I think 156 titles is too few for a destination magazine store.

Australian supermarkets carry around this number, sometimes up too 200 titles while convenience and petrol outlets carry considerably fewer.

Considering sell through rates, the cost of retail space and the opportunity cost of this, my feeling is that the ideal range for a city or suburban newsagency is between 500 and 700 titles – around four of the units in the photo. In regional and rural areas the number could be somewhere between 800 and 1,000 titles depending on the costs of the business.

A good step we can take to controlling supply is controlling space allocation. This is best done with flexible deep magazine shelves on which we allocate one pocket per title and advising the distributors in writing of the total number of their titles we have space for. The type of fixture in the photo is ideal for this. It is what I use in my shops.

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magazine distribution

Symmetry at the counter

counterThis photo is from a Hudson News at Las Vegas airport this week. I post it for those operating in the convenience space – it pitches a range of products efficiently, for easy impulse purchase. This side is one of four sides laid out in a similar way. I like the symmetry of the layout.

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Newsagency management

No newspapers!

IMG_7328I saw this sign on the door to a local professional service business in main street of a small town in the middle of the United States this week. Please, NO NEWSPAPERS.

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Newspapers

A lesson in telling the story beyond the shop

kkThis photo shows a tweet from Kikki.K yesterday pitching Father’s Day gift items. Note the use of yellow. This connects with their current yellow window display that I wrote about here on the weekend.

The tweet is a good example of consistency in marketing, especially consistency of a focussed pitch from the shop to social media. This helps leverage the investment in a themed promotion.

Note: it is Father’s Day in the US on June 21.

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marketing

More WH Smith locations coming?

Two suppliers have mentioned that they have been told WH Smith is close to adding between 20 and 25 newsagency locations to its Australian store fleet. That is the extent of the information – so no clarity whether the new rooftops are through acquisition or store openings.

Another supplier mentioned losing considerable business as a result of acquisition by WH Smith as the company had its own sources for products usually supplied by this supplier. They were left with considerable staccato shift.

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Competition

Warm up your newsagency this winter with sunshine

Winter is here. It’s months before the next major traffic generating season. Now more than ever we need to make our businesses appealing. This week I’ll share some tips.

Practical ideas to warm up your newsagency this winter with sunshine.

  1. In the middle of winter, at the coldest time, bring summer to you with a beach in-store.
  2. Have Hawaiian shirt day.
  3. Have swim suit day with a discount for everyone in a swim suit.
  4. Run a promotion on kinetic sand.
  5. Invite a local travel agent to create a shop wining a shop selling summer cruises.
  6. Give all team members a fake tan.

Winter can give people the blues. These ideas are about pushing back on that, having fun and running your business differently this season to others.

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marketing

The growth in newspaper subscriptions

IMG_7279Newspaper subscriptions in the US are important as shown in the tweet about what Arthur Sulzberger, Publisher of the New York Times said at the World News Congress this week. That growth in subscriptions from 5% – 10% 20 years ago to over 50% now is extraordinary.

Subscriptions are vital to newspapers. They provide the best opportunity for migration to digital. While retailers are not in that model, newspaper publishers need to serve their needs first. This push also puts the needs of journalism ahead of ours and I am fine with that.

We need to be accepting on this transition as it will happen regardless of anything we can influence.

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Newspapers