A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Wow: The Rotten State of Newsagents

The Rotten State of Newsagents – Is it any Wonder Publishers Are Pushing Digital? By John Freeman is an indictment of the state of newsagents in the UK. While I have challenged him on some points, he makes other points all newsagents need to consider.

Freeman needs to look at why newsagents cram magazines into less and less space. Next, he needs to talk about how to address the issues to respect newsagents and publishers. His article misses some key facts.

I agree with what much of what Freeman has written about UK newsagents. Plenty of shops are tired and not up to current retail standards. However, part of the problem could be the return achieved from the category by retailers in the UK. My experience with retailers is they invest based on the financial return.

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magazines

newsXpress marketing to newsagents

Here is the content of an email sent to newsagents last week promoting newsXpress:

Innovation for newsagents.

If you want new traffic, a higher than average gross profit, a fresh in-store look and excitement about the future of your business, consider newsXpress. here is just some of what we have delivered this year:

  1. National e-commerce strategy. newsXpress members are offering products for sale through a variety of websites connected to newsXpress member businesses. Members are thrilled to get news of sales overnight, while their shop is closed, sales with 100% of GP being retained by the members.
  2. Magazine incident reporting: an exclusive time-saving approach to handling magazine under supply, over supply and more.
  3. National Unicorn season. This innovative season, right after easter, increased traffic and drove excellent sales. With no competition.
  4. An interactive online calendar – never forget any deal, opportunity or season again. Delegate more easily. be more in control.
  5. Exclusive good margin dollar traffic generating product lines.
  6. The launch of an exclusive range of niche cards to be sold outside the card department to new shoppers.
  7. National catalogue strategy – 10 years old and still making good money.
  8. Full page advertisements in national magazines.
  9. Launch of a new local supplier in-store strategy.
  10. Regional member meetings – networking and business growth opportunities.
  11. Newsagency shop floor restructure for your Newsagency of the Future.
  12. Free access to labour rates and other HR assistance.

These are just the highlights. We have also engaged on behalf of our members with the ACCC on Tatts related matters and with senior management at Bauer and Gotch on the transition.

We would love to welcome you to our newsXpress community. Click here to read what newsXpress offers. Contact us:

  • National Sales Manager: Peter Francis. 0423 298 020.
  • WA Sales Manager: Lynn Martin-Brown. 0412 665 822.
  • Managing Director: Mark Fletcher. 0418 321 338.
  • Director: Graham Randall. 0419 711 153.

Four videos were also included in the email:

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newsagency marketing

Promoting magazines to magazine lovers

IMG_9548Check out the ad being run by Mildura newsagent John Klemm in a glossy magazine being widely distributed in the area. I like the ad because it pitches quality and customer service in the headline and then focussed on magazine enthusiasts and also pitching a strong commitment to newspapers. It is rare to see such a commitment to print.

Having seen the newsagency for myself on the weekend, the in0store experience matches the pitch in the ad.

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magazines

Costco now sells magazines in Australia and other magazine retailers will not be happy

I am not sure when this happened but US warehouse retailer Costco is now selling magazines in Australia. Their price is 20% off the cover price. Yes, 20% off. Here is a photo I have been sent from someone visiting a local Costco store.

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Costco currently has eight locations in Australia with plans to grow to 25 sores within four years. While it would be easy to dismiss eight stores as not a large enough footprint to hurt magazine sales in other retailers, with revenue of $1.3B in 2015 (source: SMH), Costco is a force to be reckoned with.

While I have never shopped in a Costco, I am told some days the warehouse is packed with shoppers. Each person passing a magazine rack promoting 20% off is being told magazines can be discounted. If these people see the discounted magazines occasionally in supermarkets and regularly at the airports, the message soon sticks to not pay full price of magazines.

Magazines being available in Costco and at 20% off cover price ought to concern us. It demands a response, in-store.

From what I can tell, Costco US started selling magazines around ten years ago. I found this photo promoting 20% off cover price in the US at the Time is Money Mommy blog.

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FYI, here is the blogger’s comment:

I used to subscribe to several magazines, but have cut back over the years since I don’t have time to read them. I’ve realized even though subscriptions are cheaper, it makes more sense to just buy the issues I’m interested in. Costco is the place to do it, as they give a 30% discount off the cover price. And yes, I totally bought the US Weekly with Princess Kate on the cover. Chase is golfing tomorrow, and I’m going to sit in the yard and relax while the kids nap!

While we can be angry about what is happening at Costco, that would achieve little. We are better off responding commercially, in our businesses.

I good response from newsagents would be to actively and consistently promote their discount voucher, magazine club card or similar good-value loyalty program. This is what I do in my newsagency. I mention discount vouchers and magazine club cards as they are differentiating offers whereas loyalty points are not – they are not understood and of dubious value, and shoppers get that.

The Costco range is small and magazine purchases will be on impulse. Our best pitch remains to be the destination magazine specialist and to to this in cost effective and commercially viable ways.

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Competition

Sunday newsagency marketing tip: promote what is different about your business

While it is good to see newsagents using Facebook and other social media platforms to talk about and promote their businesses, too often the pitch is for product available everywhere, including outside the newsagency channel.

Marketing most noticed is that which stands out, is different to what everyone else with a similar business is doing, unless you want to stay in the chorus and not be noticed.

My marketing tip today: promote what is unique to your business.

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marketing

Sunday newsagency management tip: hiring from the window

IMG_9380I love this employment available poster I saw in the window of a Hong Kong store last week. I love the style, the pitch and the opportunity. From the outset, prospective candidates would understand the opportunity and plenty about the business.

This sign is better than the old: Casual position available, enquire within we see in too many shop windows. Note the commission opportunity and staff discounts. Inspiring!

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Management tip

Who Prince cover ought to drive a sell out for this issue

IMG_9539The Who cover story about Prince is an excellent opportunity for all newsagents to drive a sell out. Place it at the counter, with newspapers and in the best location with weeklies.

This is a perfect issue to go above and beyond for as impulse purchases are each to achieve.

Our competitors are not treating this issue any differently – this is our opportunity!

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magazines

Planned scarcity to drive retail sales

IMG_9311 (1)This sign at the Lady M cake shop in Hong Kong somehow made the cakes even more appealing. This is a bakery where they control the volume of product they have available yet here they are, long after establishing the business, restricting what customers can purchase. This is similar to the Lego model where they supply to Australia at a volume that always leavers retailers wanting more than is shipped. This constant desire by retailers and their customers drives more interest, or so business strategists think. There must be something in the model of planned scarcity as I am seeing more global brands use this approach. I know of several suppliers to newsagencies and similar businesses engaged in planned scarcity. Most get it right while a couple don’t Those that don’;t turn people off their brand, including the shoppers they want to attract with the model.

At Lady M, the model seems to work – it should as their cakes are delicious.

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Newsagency management video

What we can learn from the $34,000 pen for the train enthusiast

In Hong Kong this week in plenty of retail businesses I saw excellent examples of products focussed on collectors who spend up big on their passion.

Look at this pen I saw at a S. T. Dupont store, Central, Hong Kong. It is a jewell encrusted train, limited edition, pen.  The price is A$34,000.

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This pen is on display for the ‘museum factor’ – to attract people to look, and to sell. yes, people purchase the pen.

Could we sell this in a newsagency? No. Well, probably no. However, in the right situation, I am sure a newsagent could sell one.

We can sell any expensive item in the right circumstances, regardless of the limitations we place on ourselves under our shingle and regardless of the limitations some suppliers place on us because of our shingle.

At our core, we are special interest businesses. In our magazines and some other departments in our businesses we serve people with passions. So, shy not an expensive pen for the train enthusiast? maybe not a $34,000 pen but why not a $500 pen?

In my own newsagency I regularly sell limited edition collectible items priced at between $500 and $1,000. I recall when we got into these some in the channel poked fun. They would not poke fun at the money through the register as a result.

The key is to not look at what we sell in the traditional way. This train pen is not a pen, well it is, but not to most shoppers. No, to a train lover it is a showpiece item for their collection. That it is a pen is of little consideration.

Seeing this pen, and the other collectible pens for other special interests, was a reminder of the value of collectors and the importance of serving them with the same passion with which they collect.

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Newsagency management

Newspower marketing to newsagents

Newspower sent out an email to newsagents today marketing their services:

News from the National Manager

We are very pleased to report an outstanding response to the Newspower Easter Colouring Competition this year with over 25,000 entries across Newspower stores.  What a fantastic opportunity for newsagencies to engage with families and schools in their community. This Easter tradition, sponsored by Staedtler, is just one of many seasonal promotions we support at Newspower, with individual members able to work with their local primary schools and local media.

Newspower continues to measure the value of membership.  We have drilled down to identify the costs to a newsagency business that can be reduced and avoided.

As an example of reduced costs, a member of Newspower gains significant savings, especially when it comes to design, printing and distribution of our seasonal marketing campaigns. Have you ever thought about what it costs in time and dollars to have posters and flyers/brochures designed, approved, printed and distributed every time?  An example of this is our Mothers’ Day campaign that features glorious pink, crimson and yellow gerberas in eye-catching visual merchandising material. Posters feature the bright visual of the flowers with additional cut out flowers in different sizes, which can be utilised to build brilliant in store displays highlighting all the gifts & cards for Mother’s Day. Our proven approach helps you, our member sell more products to more customers more often!

Newspower’s real point of difference for you, our member is the increased brochures/flyer program. We keep up with industry research to make sure you get the best ‘bang for your buck’ with design and content – and brochures, delivered to homes, are consistently amongst the most cost effective forms of reaching your customers.  The Australasian Catalogue Association reports that more Australians read a brochure every week than watch television or listen to commercial radio!

There are tremendous results from our Inkpower Program so far with some stores have more than doubled sales! For stores that have not carried ink before they are now positioned as an ink retailer – a destination for customers.

In 6 weeks since the brochure was distributed my ink sales have gone up 278% by units and 415% by dollar turnover.  I am selling more genuine cartridges than ever, and still doing well with compatibles. This is the best return I have had on any Newspower promo – long may it continue!                               David Brindley – Angle Vale Newspower

Wishing you all a very successful month and you and your family a lovely Mothers’ Day this year.

Helen Dowling
National Manager
Newspower Australia

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marketing

Staff theft costing retailers 11 times more than shoplifting in the UK

Newsagents should read the excellent report, Staff theft costing retailers 11 times more than shoplifting at Better Retailing on staff theft. The opening par is a wake-up call on an issue most newsagents prefer to ignore:

Shock new figures reveal staff theft has soared by 129%, costing retailers on average 11 times more than shop theft.

I know from my own work through my POS software company working in several retail channels that theft costs between 3% and 5% of total turnover. However, the majority of independent retailers do not get serious about managing theft until they have been hit.

In every instance of employee theft I have seen over many years, retailers have had the tools necessary to track and stop the theft before it was ultimately detected, usually when less than 5% of the ultimate amount stolen had been taken.

Talk to your software company, ask about the theft mitigation tools available and engage. Do not wait to discover theft by some other means before you act.

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Newsagency challenges

Lotterywest leads Tatts on community engagement

Check out Lotterywest on Twitter and compare their engagement to Golden Casket and NSW Lotteries – two of the Tatts Group brands on Twitter – and you see different engagement. Whereas the Tatts brands promote their products, Lotterywest promotes products but with a strong community connection. The difference starts with the Lotterywest tagline: You play. You give. There are many Twitter posts that demonstrate the commitment to giving, and not all are from Lotterywest themselves, like this one fro the RSL:

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While I am no marketing expert, I think there is an extraordinary value in the community engagement of Lotterywest and this value is seen in in-store engagement in newsagencies.

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Lotteries

Magazines in prime position in 7-Eleven in Hong Kong

IMG_9337The space and prime location commitment of 7-Eleven and other c-stores in Hong Kong is not diminishing. They are always at the front of the shop, inside the door, with easy access.

While every display is crowded and full covers rarely are shown, that the space, location and range commitment is maintained speaks to revenue success I suspect. As I have noted here in the past – many magazines in Hong Kong are in sealed plastic bags, reducing browsing.

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magazines

kikki.K in Hong Kong

kikki.K is making its mark in Hong Kong with store openings in good locations. Their approach is as consistent as in Australia. Emotionally pitched displays in their windows and in-store. Retail in Hong Kong is competitive and displays are high-end. The kikki.K offer is competitive and fits in the busy city. Here is the Mother’s Day themed window display I saw at the Times Square outlet.

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Competition

Selling cigarettes in Hong Kong and Japan

While in Hong Kong for the Gift Fair this week I have noticed how cigarettes are packaged and presented. While there are warnings, brands are noticeable.

Here is one shelf of a display in a c-store.

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Here is a close-up look at the Marlboro amber burst and purple burst products. While there are warnings on the packs, the brands are the focus with strong design elements to make them stand out and appeal.

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Here is a poster I saw in Japan a month ago. It remind=s me of the selling of cigarettes in Australian 20+ years ago, when the brands were pitched as aspirational.

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Newsagency management

Covering the digital newspaper

IMG_9485Since I go on (obsess maybe) about the post-it type ads stock over newspaper headlines and mastheads I thought I should comment on this ad that covered access to The Age on my phone yesterday. The thing is, I don’t mind this type of ‘stuck on’ ad as it is easily dismissed, does no damage to the product and barely impacts my experience. I was surprised, however, to see this movie linked to The Age as it’s more Herald Sun product.

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newspaper masthead desecration

Pitching Mother’s Day in the newsagency

I love the way Mother’s Day is being pitched in my newsagency by the team. I saw the new display it last weekend for the first time. It is personal, heart-felt and warm, an absolute delight. I love that it speaks to a diverse group.

Here is a photo of the front of the Mother’s Day gift display. Note there are separate displays on the back and side.

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It is not until you get closer that you notice the mix of products promoted and the broad age range being served.

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And then, to the left side you see the personal messages, heartfelt messages from team members about their mums. Customers tear-up reading this.

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And here is the view from the back looking out into the shopping mall.

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And out the front of the business, on the lease line, we have Mother’s Day cards.

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While there are things one could pick apart from this display, as with every VM display, the pitch the team has created here is different to what you will see in many newsagencies. I am thrilled with it and proud that the team came up with the idea and executed it as they have done.

This is the type of display we need to see more of in newsagencies. Something different, personal and unexpected.

After I saw the display on the weekend I went and had a look at the display in the other newsagency in the centre, also the Wild store and several other card and gift shops. Ours is the most different. All the others are traditional – and I get that as there is comfort in tradition. But there is opportunity in change and that is what I love about what the team has created in my business.

Mother’s Day is a vitally important season for our channel. When most customers shopping for a card for a season such as this, newsagencies are top of mind. We maximise that opportunity with good displays, well stated and backing this with strong social media engagement. Plus, we have to do this in a way that is relevant to people engaging in this season from several generations.

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Greeting Cards