Herald Sun lets down readers with DVD offer
The Herald Sun today comes with a free DVD of the Disney movie Annabelle’s Wish. We ran out of stock before lunch. Home delivery customers and customer who purchased their newspaper at the supermarket were angry that we did not have their free DVD. Some walked a considerable distance only to be let down. Gross undersupply by the Herald Sun has meant that the free DVD has turned into a customer service fiasco. We have made it clear to our customers that the Herald Sun is to blame.
I love promotions like this – if only they were executed better. The messy system publishers use means that we are not able to leverage the promotion for our maximum value nor are we able to leverage it for the maximum value of the publisher.
I advised people at the Herald Sun that we would run low on DVDs. That did not help.
If you want one of the free Olivia Newton-John CDs tomorrow, get in early. If you’re in Forest Hill or Frankston, get in by 11am. I’d note that if you want a set of Leunig cards, free with The Sunday Age, we have plenty of stock.