A blog on issues affecting Australia's newsagents, media and small business generally. More ...

retail

Roller Boy is back

roller_boy.JPGThe Roller Boy pen, pen holder, clip, clock thing is back for the third or fourth time. We’re having success by placing the display bin in the photo in high traffic areas and moving it each day or two. We find Roller Boy works best when standing alone, without anything distracting nearby.

As with any impulse offer like this, the key is to get in, sell and not repeat too soon.

0 likes
retail

Recycling disposable magazine fixtures

recycle_stand.JPGThe cardboard magazine fixture under the wrapping in the photo is now four months old. It’s been on the shop floor every day since we received it. Two weeks after its initial purpose was done, we dressed the stand for another title, then another and another.

Girlfriend is the latest magazine to benefit from the stand. Travis at our Frankston newsagency is responsible for this piece of art.

We are committed to not only recycling unsold newspapers and magazines but also old fixtures – giving them many lives by re-dressing them appropriately for other titles.

It would be good for magazine publishers and distributors to encourage this recycling – why not offer a prize for the best every month, something to encourage newsagents to recycle these disposable fixtures more?

The particular stand we have used this week to support Girlfriend is ideal because it is well made. We also like it because it’s easy to move and place where we need it most.

0 likes
magazines

Basildon Bond, who knew?

basildon.JPG

Basildon Bond is one of those brands which can be taken for granted by newsagents. I certainly have. While we have some of the range on our shelves – not enough – it is not treated with the respect it deserves. We don’t feature it in any way and I suspect that if we did we could achieve some sales growth. I suspect this is a brand newsagents could embrace without much competition.

While researching the brand I came across some interesting history at the Basildon Bond website:

The Basildon Bond brand was developed in 1911 by Millington and Sons, a London-based stationery manufacturer. The brand became the property of John Dickinson Stationery when Millingtons was acquired in 1918.

In reality, the brand name was arrived at purely by chance. In the summer of 1911, Millington‘s was considering the introduction of a new rag writing paper, and some of the directors of the company were staying at a country house in a little village in the Thames Valley in Berkshire. One of the matters arising was a name for this new paper brand. The directors decided to take the name from the house in which they were staying, Basildon Park. Therefore, it has no link with the more famous Basildon in Essex.

The website is a wealth of information and resources including an excellent link on the art of letter writing. It’s this information which adds value to the brand. We’re certainly looking at how we can use these resources to better promote the brand and increase our sales.

0 likes
retail

Donna Hay giveaway offer

dhay_gift.JPGDonna Hay is the magazine we are featuring in our giveaway space this week. This is the space we have reserved for magazines with what we consider to be the best giveaway in-store. The product is the hero in this display – that’s why we choose what we promote carefully. While displays like this don’t meet publisher requirements, they work.

0 likes
magazines

Trading in the dark

Each of our newsagencies and two of our gift shops suffered multiple blackouts today as Melbourne was buffeted by extraordinary winds. We stopped counting blackouts after seven in a few hours.

At Frankston they shut the newsagency and started playing the Carry-On partwork DVD on a laptop using battery power.

The major retailers have a straightforward approach to blackouts, they close. It makes sense given the size of their floorspace. There are OH&S implications as well as the heightened risk of theft.

We left it up to the managers to make a local call as to whether to stay open. At Forest Hill we are at an entrance to the centre and have good natural light so it was easier. Elsewhere it was a wait and see game. Frustrating not only for us but other retailers and customers trying to shop.

0 likes
Newsagency challenges

Magazine wraparound trash

mag_wrap.JPGWrap around advertisements and promotions are growing in popularity on weekly magazines.This week New Idea and Woman’s Day have promotions wrapped around the cover – lip balm from Amcal and coffee from McCafe respectively. I have two issues:

  1. When a magazine is put back on the shelf after browsing the wrap around catches and tears – making the magazine look damaged. Customers are less likely to purchase a copy with a damaged wraparound even if it is an advertisement or a promotion.
  2. The promotions pitched on these wraparounds usually require redemption elsewhere – McCafe and Amcal are this week’s partner retailers. While I understand this is part of the promotion, driving traffic to other stores, sometimes it does not work for the newsagent since traffic is being driven to competitors.

I know I can’t get the wraparounds dropped – I am guessing they are too valuable for the publishers. I wish there was a way for them to not get trashed when put back on the shelf. of course, in new style fixturing it does not happed as there is one deep shelf for 50 or so copies. However, newsagents don;t have that. They have pocket based fixturing and the reuslt is the magazines get trashed, and flyers get lost. This wastage must have a cost to the promotion.

I don’t feel the same about the wraparounds as I do abut the post-it ads on newspaper mastheads. Magazines are not the same as as a newspaper. Also, the wraparounds are on the lower corner of the magazine cover and not across the masthead or important news.

0 likes
magazines

Learning from Easter

feggs.JPGDespite a stunning display, Easter eggs did not work as well at our Frankston store as we expected.

It was our first Easter since buying this business and eggs were a new category for the business. We did a best guess purchase and got it wrong. What is odd is that we took the same approach out at Watergardens and there it worked a treat.

While there are obvious demographic and store location differences, there are other boundaries for us to consider. The Watergardens shop-fit positions our business as having a broad product base. Our Frankston store, yet to be re-fit, is a traditional newsagency. This traditional fit is part of the issue – we need to not push the product mix boundaries too much until we reposition the overall business.

We have added other categories in Frankston with success since taking over: ink, plush and books. We felt invincible. The easter experience has been a lesson for us.

Easter has been a lesson – not only for the Frankston experience but also for the overall soft sales due to prices and weather.

We have $1,000 in eggs left. The sale started Thursday – this is the best day of the week for moving discounted stock.

0 likes
confectionary

Retail tenancy size and newsagencies

Don’t believe what they say, size matters, it matters a lot when you have to pay the rent off the back of an old retail model built back when small was beautiful.

Landlords like big newsagencies – 250 square metres and above. The size isn’t a problem if a margin model can be built which supports the cost base.

Where newsagencies struggle is with margin for the lottery, magazine, newspaper and some confectionery categories. 25% or less does not cut it today. These products are usually supplied with a model which leaves the newsagent with less control over key business levers.

The 25% GP on newspapers and magazines was set decades ago, before the rents and sizes of today.

The only answer is for newsagents in these larger format businesses to devote less space to the 25% and less margin products and more to the products which provide opportunity and reward for entrepreneurial effort.

If landlords want these larger format traditional newsagencies and 25% and lower GP suppliers want to be represented in these spaces then something has to give otherwise we will see newsagents reject the opportunities.

I am aware of a couple of situations at the moment where the landlord wants a “traditional newsagency” and some suppliers will only permit their top selling products if a broader offer (read less successful products) is included in the mix. While smart newsagents use a lease consultant to navigate such challenges with the landlord, many do not and end up with a lease which does not work for the traditional model.

The market will ultimately decide how this plays out. The result will be a smaller hybrid newsagency with less of the traditional newsagency range. There will be pain for some who do not work the sums of occupancy cost.

When it comes to shopping centres inn Australia, size does matter for small business.

0 likes
Newsagency challenges

Leveraging magazine sales decay

fhn_aww.JPGUnlike weekly magazines, monthlies each have different sales decay curves. Knowing the decay for a monthly is important because it lets us know when we have the best low-hanging fruit opportunity. With Australian Women’s Weekly in one of our stores it’s the first week. If we promote hard in this time we can more easily boost sales than if we promote later in the four week on sale period. The challenge is promotional material – ACP tends to supply promotional material in week two or three.

Last week, with one posted available, we created minimalist display with the product the hero. It’s worked. Sales are stronger than our average decay curve for the last six issues.

0 likes
magazines

Hotspur magazine helps my newsagency

hotspur.JPGWe have more magazines about specific English football clubs in stock than we have for AFL clubs. Hotspur, the official magazine of the Tottenham Hotspur Football Club is just one of a range of titles. Even though we sell only one or two copies, they are highly browsed. I’ve watched the browsing recently and it’s beneficial for us – dad is reading about his club while mum and , sometimes, the kids, are spending money. This is another reason why I don’t have a this is not a library sign in my newsagencies.

0 likes
magazines

Tag team marketing

A couple of days after our Ink promotion ended our book sale started. Like the ink promotion, the book sale was promoted through flyers delivered to homes around our shopping centre – for all three of our newsagencies. Daily revenue from the book sale is between $400.00 and $750.00. This is a huge success. We are also tracking growth i other product categories – from the new traffic pulled as a result of the sale and the good vibe in-store as a result of the deals on the book tables.

On the ink promotion – it’s been over two weeks now and the drop off is sales is barely measurable.

0 likes
Book retailing

Complete art story

canson_crayola.JPGWe’re enjoying success by pitching Crayola art and craft products next to the range from Canson.

Beyond the solid visual message we’re attracting good sales to justify the commitment.

While Crayola is a children’s story, it plays well next to the more grown-up art products.

Laying out 230 square metres of retail space is challenge and it’s good to have well branded product we can plan-a-gram like this. It makes our job easier and provides for an easier store for the consumer to navigate.

Historically, newsagents have carried parts of ranges and ended up with displays which are not as striking as they could be and which do not do the brands justice – it’s a lose lose for the newsagent and the brand. In part, this problem was facilities by newsagent wholesalers not carrying full lines from suppliers. With more newsagents dealing direct they are unlocking the kind of displays we see from Crayola and Canson.

There are plenty of suppliers who will for with individual newsagents on plan-a-gram offers, all it takes is to make an approach.

0 likes
art supplies

Paper craft seminars show the way

The US National Stationery Show in the US, the big trade show of the year for stationery retailers, in May this year will feature a paper crafting (scrapbooking etc) seminar track, Gifts and Tablewares magazine reports.

“The paper crafting seminar track is designed to educate and inspire a broad cross-section of attendees, from veteran scrapbook retailers to social stationery shops looking to expand into this key segment,” said Patti Stracher, show manager. “Both groups will learn how to attract paper crafting enthusiasts, and generate additional revenue from this growing product category.”

The opportunity in in the paper craft / social stationery area in Australia would be similar to the US yet it is a category in which most newsagents barely dabble. We tend to look for suppliers to take care of the category for us. The successful operators I see manage the category themselves, dealing with several suppliers and providing in-store activities which draw in consumer.

Newsagents looking for a category around which they can build a healthier business ought to research paper craft.

Footnote: there is a paper craft / scrapbook event on at Caulfield racecourse this weekend.

0 likes
retail

Fighting clock watchers

Sundays and some Saturdays at Forest Hill, some retailers around us close early. Some ten minutes, others up to half an hour early. This sucks. We are at the end of the mall so people looking our way see these closed shops and because we are set back they don’t even walk down to see if we are open.

Businesses do not grow by contracting. If these businesses are slow toward the end of the day they ought to fight for business. We, those of us at this end of the centre, could do it collectively. This type of positive action is better than them just closing ewarly as they do now.

It’s frustrating because most don’t care, they are branches of national brands and the local staff are happy to get off early.

We’re thinking we might really pump up the volume of our sound system for the last half hour on a Saturday and Sunday, to luire people into what could evolve into a party. Our view is that we need to embrace the problem and fix it for ourselves.

0 likes
About us

The retail experience

One of the most important lessons applicable to newsagencies from our opening of the Sophie Randall stores is the importance of the retail experience. Even today, in our our first store which opened thirteen months ago, around half the customers who visit comment on how much theny enjoy shopping in the store. This is not something I hear often in our newsagencies – probably because newsagencies are built for speed and function more than for feelings. Yet most of our customers are women and I’d guess that half of what we sell is around feelings cards, gift lines and even some magazines.

We are experimenting with the Sophie learnings. They guided our concept store at Watergardens – many newsagents tell me it’s not a newsagency, I like it when they say that. The easiest category to play with in our two more traditional newsagencies has been the plush. Not in the full on way of a Sophie Randall store though…

sr_epp_feb10_2.JPG

No, more in the form of trying several lines and creating zones of warmth amid the hustle and bustle of the newsagencies. It’s working, sales are growing – so much so that we are encouraged to incorporate more ideas into the fit itself. Look at the Peter Rabbit in the photo – he is a magnet, drawing people over. Once there, they pick up other items. The challenge is to find enough space in a newsagency to bring this level of display in.

Playing with plush is not for everyone. The key is to play – way outside the square we know as a newsagency.

0 likes
newsagency of the future

The old newspaper stand

w_health_paper.JPGWe had to get special permission when we had this newspaper stand built in 1999 as it did not meet publisher requirements. Even thoug it is close to the end of its life it still works a treat holding all our newspapers – front, back and on the side.

What I like about the photo from earlier this week is that it shows how we leech off paper traffic and promote, with the newspapers, Better Homes and Gardens, The Monthly, Women’s Health, Zoo Weekly, the Underbelly book and Western Union. We choose the companion products carefully.

To be fair to the major dailies, we promote these from a second location near the lottery counter.

Once we bring in the new newspaper stand won’t be able to clutter around the newspaper core. Instead, the stand itself will have the pockets and shelves to bring structure to this honey pot approach.

0 likes
magazines

Enjoying Easter in retail

easter_disp.JPGOutside of the religious themes and traditions, Easter is a happy season in retail. I see people crack a smile when they see the egg display and many walk across to stroke the soft chick or other plush on display. While there is a commercail element it’s more restrained than, say, Valentine’s Day. Lots more smiles too thanks to chocolate and soft toys.  yeah, I like Easter in retail

0 likes
retail

Wrapping the column for Easter

frank_eggs_column.JPGOur Frankston newsagency has a column in front of the counter. It impedes traffic and is an eyesore. That’s one view. As the photo shows, there is another way to see this column – as something to be embraced and made a hero.

Simon, manager of the store, came up with the idea using the column to to promote our new line of Easter eggs as well as some of our Easter plush. The display has been up for four days and is working well.

While we’d prefer the column was not there, we have been happy have something which we can embrace in a bold way and for commercial value.

We have eggs on all four sides of the column and on a stand in front – not shown in the photo.

0 likes
confectionary

Customers want plastic bags

We have been trying to wean our customers off plastic bags for months – especially newspaper customers. They buy a paper for $1.10 or thereabouts and when we don’t offer a bag, many demand it. In case they want proof of purchase we offer a receipt or a stamp on the newspaper. No, they want the plastic bag.

While we have an environmentally friendly bag, customers won’t pay for it. We happily give it away for sales of $20.00 or more. We have run several other promotions giving our environmental bag away. We have also given away environmental bags from The Age. Most customers don’t re-use these bags as intended – there is no habit around these when it comes to newsagencies.

We have tried paper bags for newspapers but they are too expensive for a newspaper purchase where the margin is very slim.

We have tried saying to customers that we’d rather not provide a plastic bag for a single newspaper purchase. It doesn’t go down well.

While we no longer automatically provide a bag for each sale and plastic bag use has fallen, we still give out too many – customers want plastic bags.

My view is that we need a national strategy, which all retailers can support. National with a local focus – raising money for approved local environmental projects – this brings an educational element to the equation and it makes the bag project local. Any national plastic bag strategy needs to be simple to administer.

The best approach will be for businesses to track bags purchased and used. This would provide an audit mechanism for the funds raised.

This week we start more carefully tracking plastic use in our newsagencies. By understanding the use we hope to better educate ourselves and then our customers. We expect the basket data about bag use to be enlightening.

In the meantime, there is the issue consumer attitude to plastic bags. Based on what I hear across the counter, many prefer plastic.

0 likes
Newspapers

Getting store blind

fh_ok.JPGSince ACP took a half share in OK! magazine we’ve seen considerably more promotional activity around this title. However, you can get too much of a good thing – OK! is the ACP feature magazine again this week meaning it’s supposed to go in a high traffic space. In many newsagencies there is only one such space. Too much of OK! and customers won’t notice. I’d rather see other titles pushed in the feature space and smarter promotional opportunities used of OK! like a counter strategy, a co-location strategy or even a free sample offer. Just increasing the cycle of promotions is not enough – we have seen from our own activity that sometimes smaller displays in unique locations in-store can work better than the best display ever in the usual high traffic location.

0 likes
magazines

More flexible Eftpos

We are benefiting from integrating Eftpos with each register.  Customers like that they don’t have to move to enter a PIN.  Team members like that they can provide better service.  I expect that we will see an increase in basket size as a result.  It makes sense – the more convenient the payment options the less people, think about what they will spend.  For business customers, using a business credit or debit card, this is even more true.

0 likes
newsagent software

Great cover on The Monthly

monthly_mar08.JPGI’d expect The Monthly to sell well this month thanks to its Kerry Packer related cover story on the fate of The Bulletin magazine.

The cover itself is stunning and stands out on the shelves.  We have placed the title at our newspaper stand since it attracts more traffic than the usual area where would display The Monthly.

0 likes
magazines

Nice pen unit from Parker

parker_pens.JPGI like this new fixture from Parker which enables us to get pens out from the pen cabinet and into the store, closer to greeting cards and closer to customers more likely to be buying pens. For decades newsagents have built pen units into their shopfits. While they look nice, they are not flexible. This Parker unit is flexible, it can be easily moved and thereby help keep the offer fresh.  This is what we need in newsagency shopfit design now – flexibility.  So, even though I am not a fan of spinners, this table-top spinner from Parker works a treat.

0 likes
retail

Easter at the counter

counter_easter.JPGWe have sourced some nice small bunnies for sale at our counter. They are proving to be a successful up-sell. Several customers have commented that it’s good to find an Easter gift which is not chocolate. We figured, what’s the point of trying to look like a supermarket or one o the national retailers. This product places us in a different space – it’s harder to price compare and there is a better feel-good factor. Some of the bunnies zip when you pull their string and others don’t do anything.

0 likes
Gifts

Bag shelf promotion

mags_counter.JPGFewer newsagency designs today have the ‘bag shelf’, the flat shelf on the counter on which customers used to rest bags. We have one in our Frankston location – the photo shows half the length of the bag shelf. I thought it looked out of date and was planning for it to be eliminated in our refit. The fact is, this shelf works. Magazines sell well – even though people rest their bags and other things on there when making purchases. We’re able to promote themes (as shown in the photo) as well as the high volume titles. So, I am looking at counter options which maintain this premium display space in a back to the future move. As the old saying says, if it ain’t broke…

The reality is, over time I expect the bag rail to become redundant – in a few years as more magazine traffic moves online. So, the new bag rail will be done in such a way that we have flexibility to place other products at the counter. This is key to newsagency design today – flexibility in fixturing.

For our next round of changes the bag shelf remains.  But we may tweak it to leverage more sales from the real-estate but more on that another time.

0 likes
magazines