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retail

Vogue India a hit

vogue_india.JPGWe decided to add Vogue India to our range of Vogue titles and received our first stock yesterday.  We have one left out of three copies of the current issue.  I’m happy with that and we still four weeks of the on-sale left.

We are working at carefully expanding our magazine range around the categories which we see working – hence the decision to take on Vogue India.   We see ourselves as a magazine specialist.,  If we are to be true to this self applied label we have to constantly expand our range.  I hope all our moves work as well as Vogue India.

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magazines

Mobile recharge marketing collateral

recharge_here.JPGNot much has changed in marketing collateral around mobile phone recharge in newsagencies for years. I see this as a barrier to newsagents achieving better growth from the category.

As with any offer pitched in a retail environment, change is essential. This is even more true in the visually noisy environment of a newsasgency.

To support the ezipass platform in newsagencies, we have started developing several collateral options. Th photo shows one prototype for which we hope to get carrier approval from Telstra, 3 mobile and Virgin mobile. It is a “wobbler” which connects to the back of a register or some other hardware in a high traffic area.

We have four quite diffrent collateral strategies in development and eachhas several execution options. The whole kit, if we roll it out, will bring regular change to how newsagents promote mobile recharge and, we hope, result in a considerable lift in sales.

We are fortunate to have a marketing team in-house creating this and other material.

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phone recharge

Leveraging newspapers

fhm_papers.JPGFHM will work better out of this recycled magazine stand next to our main newspaper stand than if we created a power end display.  We know from the success of ZOO and Alpha on the other side of the newspaper stand than popular male titles near newspapers work.  Hence the placement of the stand.  In return for leeching off the newspapers like this we have a second at the front of the shop, near our lottery counter.

It is important that suppliers allow us to break their rules in pursuit of better sales.

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magazines

House and Garden promotion

house_garden.JPGHouse and Garden magazine takes pride of place at the counter this week thanks to the free photo album which comes with the title. The display is not as ‘clean’ this week thanks to the $50 million Powerball jackpot. Nevertheless, I expect it to do as well as other titles we promote in this space with a free giveaway. The giveaway is key – its value has to be quickly identifiable.

I’d expect to sell more House and Garden off this space than the power end we did last week as part of our ACP commitment.

Girlfriend last week did well in this space, proving its usefulness with a younger demographic to what we traditionally target here.

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magazines

$50 to win $50 million

We are taking a great idea from a newsXpress colleague and creating a pack of Powerball tickets.  For $50 our customers will get several goes at the $50 million jackpot.  Based on a trial on the weekend it will work a treat.  Creating products like this around jackpots is a great way to make the most of the biggest lottery prize ever opportunity.

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Lotteries

AFL footy cards are tops

afl_cards_tin.JPGAFL footy cards, no matter how you package them, are a great habit-based product, the kind of product which brings people back and back to collect.  While they work a treat as an impulse item at the counter, it is the collectors who come in to add to their collection who are most valuable because of the opportunity to get them buying something else.  We have made sure we have plenty of stock because they sell right through the season.

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retail

Cross promoting with magazines

pball_mags.JPGSo much of today and the next six days is about the Powerball $50 million jackpot.  Today we have extended our promotion of the jackpot deep into the newsagency including across magazines.  Our encroaching on magazine space is compensated by a refreshed magazine display at our main lottery counter and leading to this.  While we are offering the up-sell, it is equally important to have the shop do this for us – in the magazine department and elsewhere.  The jackpot value is rare so it makes sense to seek out new customers.

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Lotteries

Bookmarks work for magazines

just_in_may.JPGThe Just In bookmarks we are using from newsXpress are working at drawing customer attention to titles just in. We find them especially useful for the low volume titles which can arrive on different days each month. While it’s a small activity on which to focus attention and invest in collateral, it is things like these bookmarks which separate a magazine specialist from others – arrogant as that may sound.

My view is that we make our own success in many things we do. This is why an investment in the bookmarks and other local in-store activities around several of our categories is a worthwhile investment. We are backing ourselves, creating IP and not relying on suppliers to do this work for us.

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magazines

The shopping trolley challenge

troller_aisle.JPGShopping trolleys are a problem for newsagencies and other retail businesses. Their drivers too often care less about the damage they do to fixtures and products when they bump around the shop.

Trolleys often block aisles and make the shopping experience of others less enjoyable.

One way to manage the problem is to make our shops less trolley friendly. While this would cause some customer backlash, many others would be happy. Banning trolleys would give us back more control over the shopping experience.

On some Saturdays we have have upwards of six trolleys in the shop being pushed around and getting in the way. Two in one aisle disables that aisle for everyone else in the shop. This must impact sales. So, maybe it is time to build a newsagency which does not accommodate shopping trolleys.

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retail

Good Food and Wine Show

foodwine.JPGWe are promoting food and wine related titles in our category based magazine feature this week. It makes sense because it is the Good Food and Wine Show in Melbourne this weekend.

Connecting with local events like this shows we’re connected with the community – beyond our shop. It provides a framework of relevance to the broad range of titles we carry.

Being situated next to a lottery counter and newspaper unit helps drive good impulse purchases. These moves, driving impulse purchases from honey pot products like lotteries and newspapers, are vitally important to us if we are to build a deeper basket.

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magazines

Girlfriend magazine at the counter

gf_jun08.JPGGirlfriend with the free mascara has replaced our Men’s Health display between two register points at the counter. Thanks to extra posters from Pacific Magazines we have been able to create a good impression. The display has been up two days and is already working.

I know newsagents come here looking at photos for ideas – the key with this type of display is to feature magazines with valuable free gifts, to place it next to a busy register and to change the display at least weekly. By choosing the right title with a good gift like Girlfriend this month you ought to see a good kick in sales in a week.

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magazines

Promoting Men’s Health

mh_may08.JPGMen’s Health is the title we feature at our counter this week. It has a good free gift and should sell out in a few days. Men’s Health is one of those titles which works well as an impulse offer – we think about the titles we put in this space carefully.

We really have the process down pst – a new display can be created in between five and ten minutes.

Last week we sold seven copies of Money magazine from this location – a good result given that the title had been out a while. In fact, it is getting so we can almost predice the sales we will achieve from this display space we have created.

We have replicated the strategy at our Frankston newsagency. The next few weeks will show how it travels in a completely different demographic.

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magazines

Promoting Healthy Food magazine

healthy_food.JPGThe folks from Healthy Food wanted us to place the small footprint display on the counter. Unlike other publishers who ask, they offered a free gift – a nice cookbook. The gift worked and we have the display at one of our lottery counters.

This is a win win promotion from the publisher since the Healthy Food itself is a good impulse pitch to consumers.  We’re certainly proud to promote the title.

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magazines

The future of news

I am grateful to Mark Hamilton’s blog where I found the link to videos of sessions at the two-day The Future of News workshop hosted by Princeton University’s Center for Information Technology Policy last week.

While I have not watched all the content, what I have seen reinforces the need for Australian newsagents to listen to the conversation among news professionals about changes in how they do what they do.

These changes and the associated challenges affect us yet most newsagents continue to ignore them in their business plans.  The shop designs I see are as traditional as ever and do not reflect the future of news.

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Media disruption

Moving into online stationery

We have started the process of establishing an online stationery business under separate branding to our newsagencies, along the lines of our three year old Inkfast business.    We will be chasing customers who are unlikely to think of visiting a newsagency for their stationery purchase.  This approach has served us well with Inkfast where revenue is many times that of total stationery department revenue in either of our newsagencies – with a fraction of the overheads.

I’ll blog more details once we have launched the new website.

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retail

Selling the car body

things_you_sell.JPGIt is amazing what we get to sell some days. We have this large model car body in stock as part of a partwork for one of our customers. He has been building the car for months.  The challenge is where to store it while waiting for collection – it does not fit our partwork filing system.

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partworks

The Powerball target

pb_30mil.JPGWe have set a Powerball sales target of a 50% increase on last week. If we reach this there is a bonus for each team member working more than a couple of shifts in the week.

While Tattersalls wants us to increase our sales as much as possible, without a specific target the goal is vague. By declaring the 50% target, we know specifically what we are working toward – with every sale.

Goal setting is important in retail, especially in the lottery category where a small but consistent investment of personal effort can easily achieve incremental sales.

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Lotteries

Promoting Money magazine

money_may08.JPGMoney magazine is the title we are featuring at our counter this week.  With the free Taxstar on the cover and given that money as a topic is in the news (fuel costs, interest rates etc) the timing for a display is right.  That and the fact that Money appeals to a broad demographic and nt just those who actually browse the business and finance category.

While a display like this has a cost beyond space of the colour cover copies it’s worth the investment.   I do wish there was an easy way for us to advise a publisher that we were going to do a display like this and could order a dozen colour cover run ons or delivery is a few days.  This would help make the display look more professional.

Our last display, Good Health, led to a sell out in less than a week.

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magazines

Big boys toys magazine promotion

The team at or Frankston store have gone wild in creating their BIG BOYS TOYS magazine display. Surrounding the stand with Street Machine, Motor, Wheels and other magazines, they have stuck on models of toys – cars, motor bikes, boats … all manner of big boys toys.

boys_toys.JPG

Our approach to this type of display is evolving – we’re chasing as much fun in creating the display as we are aiming for from the customer reaction.

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magazines

The theatre of car magazines

car_disp.jpgThe photo shows the latest magazine category promotion at Forest Hill. 

This display is brilliant retail theatre.  The red and blue lights on top of the display of car magazines flash.  In the detail around the side are iconic images which connect with cars and those who love them. You notice it from the moment you enter the shop.

Jason and the team conceived and executed this display in-house.  There is some competition emerging between Forest Hill and Frankston on these in-house displays.

The only downside is the battery use of the lights – they’re not the most efficient in the world but at $2.95 a light what can you expect?

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magazines

The single title magazine display

hello_display.JPGI saw plenty of these metal display stands in London.  They are provided by publishers for their title.  Less than half the time they had the right title in the right display.  Outside of this compliance issue, I do question the efficiency of breaking one title out of the pack long term as one has to for these stands.    While this serves the publisher, I question whether it serves the retailer.  The stands I saw weren’t that retail friendly.  None of the frills we see in Australia in single title magazine displays.

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magazines

Ryman the stationers

ryman_uk.JPGIf you’re ever in the UK, be sure to check out a Ryman the stationers store.  This stationery chain has an excellent local small-store format.  As I have blogged here before, the stores feel local, independent right down to the handmade (using a rubber stamp) business cards they have at the counter (very clever).  It is only when you visit several in a day that you can see the corporate foundation of the business.

I understand the difference in retail in the UK to Australia, especially in comparing London to Melbourne or Sydney.  Back home we have space and tend to drive more to shop hence the proliferation of larger format stores in the stationery space – Officeworks, Ofis. 

The Ryman offer is fascinating, partly because of the stock they fit into a small space.  On first glance the stores feel cramped and therefore difficult to shop.  Soon, you feel so surrounded that there must be something here to buy.  I like the cramped feel.  It oozes range.  I’ve certainly some away from today with some ideas. 

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retail

Displaying newspapers full face

uk_super.JPGThis is a typical newspaper display in London supermarkets from what I have seen here today.  The display of the entire front cover of newspapers on offer makes for a good display.  I don’t see this working in a newsagency with considerable volume – restocking would be too expensive.  But in a convenience store or a newsagency with low newspaper volume it could work.  I’d also look at trying it as a co-location strategy, maybye on a stand I can move around the shop but still keeping the traditional flat stack.  The stand would not have to be that wide given we have fewer dailies than here in London.

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Newspapers

Great counter up-sell

cheap_upsell.JPGDogs and cats can sell anything. Take these tiny pads we have at the counter. At $1.00 each they are more valuable than any candy and they sell like candy – great stock turn, great GP. While bigger ticket items can be more interesting, these loose-change items can provide a better return.  While it may seem odd to take time to write about small cheap pads in a newsagency, the reality is that the return achieved makes them valuable and the success worth sharing.

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retail