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retail

Promoting the Who Pantene offer

who_pantene.JPGWe are promoting the Pantene giveaway with Who this week. The offer is excellent but the point of sale material light on so we created our own to make for (we hope) a better display. We would have displayed this at the counter but that space is supporting the In Style giveaway.Magazine giveaways are important in driving sales. The key is to not become too dependent as has happened in the UK with Sunday newspapers. This Who offer fits their demographic and will be a great success.

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magazines

Good and bad bagged magazines

bagged_mags.JPGSome publishers handle bagged magazines better than others as the photo shows.

The folks at Fast Car have included their masthead on the bag whereas the folks at APC have hidden the masthead and made picking the title more challenging.

Fast Car in this packaging has a quality feel. Also, the information on the bag makes it less likely to be ripped open. APC feels cheap. The lack of detail on the bag makes it more likely to be ripped open.

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magazines

Last Wednesday Tattslotto

last_wednesday.JPGAt Forest Hill we are getting behind the last Wednesday Tattslotto draw this coming Wednesday, June 25. We are promoting that there can be no jackpot, the prize pool must go. The focus of our locally produced marketing is our house syndicates which we have created just for the occasion. This, coupled with Tattersalls provided material will drive good sales.

Embracing the final draw as we have allows us to talk about the changes coming July 1 when Intralot games start.

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Lotteries

Chasing a bigger sales basket

sales_basket.JPGWhen I saw the items a customer was purchasing on Friday last week I had to take a photo as it was a perfect example of the newsagency working across multiple categories to build a better basket.

The customer was buying Country Style magazine, a birthday card and a small inspirational booklet from Compendium. Total value in excess of $17.00 – considerably more than our average sale value.

In choosing gift and gift related items to add to our newsagencies we focus on card giving occasions, especially those which lend themselves to impulse purchases. Adding value to card sales is easy if we buy well for the business. This does not mean we ignore basket building opportunities around other categories of products – cards are the easier opportunity.

Old style marketers tell newsagents to pitch up-sell opportunities across the counter and to use noisy posters to promote discounts and the like. While there is a place for the old school noisy approach occasionally, sustained business growth comes from smart buying and even smarter product placement. In the case of the inspirational booklets, we have them on display as you enter the card aisle. This adjacency is smart, the shop pitches the up-sell for us, the customer makes their own choice without any pressure.

We track basket performance in our Tower Systems software. This helps us improve on our own performance and drive more efficient sales.

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Gifts

Good paper display

paper_display.JPGI saw the paper display in the photo at the Melbourne airport yesterday. It’s variation on what others produce except that it is a very efficient footprint, is movable and very strong. This unit could easily carry the volume of stock necessary for a Saturday. I also like that the shelves can be adjusted so we could fit more foreign language stock on the same unit we use for our daily newspapers.

Newspaper stands used to be set-and-forget. Being able to move them like this is better.

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retail

Books on the dance floor

We setup book sales in Frankston and Forest Hill yesterday and as these things usually go, customers were buying stock as we opened the boxes.  In each store we did close to $500.  For a Tuesday without any external marketing this is good for setup day.

book_sale_fhn.JPG

We know from our experience that the best way to sell books is on tables as shown in the photo.

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Book retailing

Supporting Wine magazine

frank_wine.JPGWe are lucky in Frankston to have three good magazine display opportunities otherwise Gourmet Traveller’s Wine magazine would miss this great display by Rhonda. While sales will not be amazing, it is important we promote titles like this to show that have diversity beyond what our demographic usually purchases. The cover of this issue of Wine makes for a bold display. Check out the wine bottle on the lower right corner.

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magazines

Wedding connection in Frankston

frank_wed.JPGTo connect with the Melbourne Wedding and Bride Expo our Frankston team created this display of wedding magazines near our counter to connect with their popularity. It looks fantastic!

We are using a new stand which takes less space and allows for faster creation of these displays – important given the labour cost of the various displays newsagents complete every week.

We sell more than half our weeklies off the counter at Frankston and this display is right near this high-traffic weeklies area. The two feed off each other. This is the type of display I mean when I write that newsagencies need to up-sell in the store layout. Too many are set and forget businesses where customers become store blind.

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magazines

Promoting Euro 2008

euro2008.JPGWe are promoting all the magazines connected with the Euro 2008 international soccer tournament at our newsXpress Forest Hill store. The display in the photo is on the front corner of our counter – the best spot in the shop.

This is a great opportunity to remind people visiting our shop of the range of soccer related titles we have in-store and that we’re up with Euro 2008 news.

The display supports not only magazine sales but also assists foreign language newspaper sales, Western Union transfers, ethnic card giving occasions and several other categories in-store. It demonstrates a connection which is hard to pitch in any other way.

I don’t see our efforts as anything other than what should be expected of a magazine specialist.

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magazines

Promoting the In Style belt giveaway

in_style_june08.JPGIt was a tough choice as to which title-with-a-giveaway to promote in the real-estate we have set aside for this purpose. Famous, Madison and In Style all have excellent giveways appropriate to their demographic.

We have decided to promote In Style and the free fashion belt being given away with the magazine for our counter offer. We made the decision based on sales in our store and our assessment of ease of impulse purchase of this at the counter.

Madison did not miss out, it is featured on a power end as part of an ACP Connections promotion.

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magazines

Newsagency performance

fhmay08.JPG January-May at Forest Hill looks good compared to January-May 2007. Number of sales is up 4%; Average sale value is up 16% – as a result of selling more items and some for a better price. We focus on traffic, items and margin – nothing smart in that.

While of magazines are up 8%, we are relying less on this category thanks to expansion of Ink and Toner (up 63%), Art (up 130%), Books (up 247%), Bill Payment (up 31%) and Western Union (up 47%). Some of these are off a low base – art for example. The common theme in growth departments is customer service. Where there is a higher component of customer service in the sale, our sales are up.

This analysis is important to us because we are our key competitor. While this should be true for every newsagency, that I blog here so much about what we do it is important to see that it is working.

There is some not so good news in the numbers: Newspapers are down 3%; Stationery down 5% and Confectionery down 7%. Stationery is the department we accept the most responsibility for. I’d note, however, that stationery sales are low and the 7% is under $5,000 in revenue.

Many newsagents I know look at their numbers once a year when the accountant has done the figures. Any good point of sale system can produce the kind of comparison I use in seconds. It’s essential to good newsagency management.

While the growth we are tracking is good, it is soon eaten up by annual rises in wages and rent. These days we need to innovate just to cover the growing cost of doing business.

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About us

Pitching the news weeklies

weekly_news.JPGWe pitch Time and Newsweek with our newspapers for at least a couple of days a week. It is real hit and miss though. For years sales of these and other current affairs titles used to be consistent. Now, with their content available online, sales are cover driven – hence our placement above our two home-town daily newspapers.

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magazines

Promoting New Idea

ni_june16.JPGNew Idea comes with a free pack of breakfast cereal today include the magazine, making it quite bulky and difficult to display in traditional fixturing.

We are using this as an opportunity to place New Idea right at the front of the shop and to help us out with a display issue – we can;t fit all the stock on our shelves as would usually be the case.

Note the display unit – it’s now seven months old and is still holding up well.

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magazines

Growing Met ticket sales

met_tickets.JPGTwo of our newsagencies have recently started selling Met tickets – the tickets used for public transport here in Victoria.  This move is part of the advance work for retailers who plan to sell Myki cards and top ups.  What is intresting to me is the sales growth in Met tickets in each newsagency.  Without any serious promotion, sales have grown quickly in a short time.  More than 50% of the time tickets are sold with other items.  This adds to their efficiency and makes the micro margin easier to digest.

Retail as being about balance.  It is up to us to drive sales of higher margin items to Met ticket customers.  the same is true for lottery sales, bill payment and mobile phone recharge.  While I could easily refuse small margin service type items, my view is that we are better off with them and the traffic they bring than to risk losing the traffic altogether.  I appreciate that this means we may be abused.  To counter that we work harder at making the most of it.

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Newsagency challenges

Being smart with partworks

columbo.JPGYears ago I saw that partwork titles were an opportunity for newsagents and pursued better management tools within our Tower Systems software. While the road has been occasionally rocky due to supply side issues, we have exclusive proprietary software which helps newsagents increase the sales of partworks, better manages the challenges and nurtures happier customers. This is not sales spin from the owner of a software company, no, it’s how I see it in my own newsagencies.

Partwork customers are efficient customers for a newsagency, considerably more so than any other magazine customers. I discovered this in our first basket research eight years ago. Partwork buyers are at least 33% more likely to purchase other product in your newsagency. Once I had that data it was imperative we help newsagents who want to drive better businesses to better manage the category. Now, with our exclusive partworks tools we have newsagents pulling customers away from other newsagents who see partworks as a chose they would be happier without.

Partwork publishers in the UK, their Australian agent and local magazine distributors like what we are doing. This is what helps us produce better outcomes in the partworks category for newsagents using Tower Systems software. It will drive further changes this year as we stay ahead of the game chasing better outcomes for newsagents who get behind the partwork opportunity.

There are no other magazine titles advertised on national TV where newsagents are the exclusive retail outlet. How many other suppliers advertise our channel like that? While some newsagents complain that we are used to drive subscription sales, the sales numbers and profitability of partwork titles in my newsagencies and others I work with is proof that the current model works – if you drive it hard and with the right technology at the store level.

We are business people and we need to run our newsagencies as business people. Partwork titles are an excellent business opportunity. Over the next month or so we will see Shrek, Dora Dress Up and Go, and, the Australian Movie Collection. Each one of these is an opportunity to connect with new customers because our newsagencies are known as the partwork title specialists in the area. Each new customer brings new opportunities.

Take the new Columbo partwork series. We sold out of issue 1 and have more on the way. We expect that between 5 and 8 regulars will emerge from the initial promotion. Multiple the value of their sales and the add on business and you can soon see the importance to the business of well managed partworks.

If this blog post reads to you as an advertisement, it is. I am proud that we are able to use the software we create to give newsagents a competitive edge. It is a competitive market after all.

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magazines

Promoting Dolly magazine

fhn_dolly.JPGDolly magazine is our counter promotion this week. The free Napoleon Perdis Lip Gloss is a perfect giveaway to drive impulse sales.

The Perdis brand is promoted on Fox8’s Australia’s Next Top Model. We expect brand recognition to be high even among parents. This counter display will be seen more by parents than the usual (younger) Dolly consumer.

Understanding the back story to gifts with magazines can be helpful in making suggestions to customers.

We did not receive point of sale material for Dolly. We created what you can see in the photo.

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magazines

Kleins and newsagents

Newsagents should read the report in The Age today about the closure of the Kleins jewellery group corporate stores and the re-branding of franchise stores. Philip Hopkins’ interview with Administrator James Stewart of Ferrier Hodgson is telling:

Mr Stewart said Kleins had failed to stay relevant to its market and customers. Its stock was not fresh.

My question is how relevant are newsagencies? Not how relevant do we think we are but how relevant are we? Consumer research data by at least one major supplier to newsagents suggests that our relevance in the minds of consumers is fading with time.

“In the past few years, new competitors such as Diva and Groove have appeared,” he said. The changing dynamics were reflected in the companies’ respective websites.

“Diva’s website offered a more sexy vision than Kleins’.”

Most newsagents don’t have any web presence. The YourNewsagent website is an excellent initiative for newsagents to at least get a basic web presence up and running. The Find It free online classifieds business for newsagents project I launched a couple of years ago failed to attract interest from more than 30 active newsagents. Newsagents need to understand the need to be online before it is too late. Once there, they need to be relevant and to evolve – in a way that Kleins did not.

Stewart’s comment about stock in most interesting for newsagents to consider. How fresh is our stock, especially our stationery? I know from data I see that many newsagencies have stock which is years old. In today’s market, stock which is six months old is too old.

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Newsagency challenges

Photocopying a fading service

pcopier.JPGFrom data I am fortunate to see from a range of newsagencies, photocopying revenue is falling in our channel.  It was down year-on-year in two thirds of newsagencies participating in the recent sales benchmark I undertook.  The average fall was 20% with the lowest 5% and highest 48%.  I put the fall down to the lower cost of computer printers, the lower ownership cost of copying machines and more players offering discounted copying.

For newsagents, the copying service is all about convenience and the personal service many of us provide.  These are reasons why we can charge more than Officeworks and others.  In my newsagencies we have established a common price list at the higher end of the usual newsagency offer.  While it may seem counter intuitive to charge more for a service people are getting elsewhere based on price, we need to consider the cost of having the service and the reason people come to us.

In addition to the pricing issue is the efficiency of the product.  Around 75% of copying in newsagencies for which I have data the service is provided with nothing else in the sale.  This is what I mean by it being inefficient.  You’d think that a service which usually involves conversation would result in up-sell.  No, it does not in the majority of newsagencies.

We will watch the return achieved and if we don’t make what we need per square metre we will re-think cutting the service altogether.

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retail

Staples wins Corporate Express

The boxing match appears to be over and Staples has won its battle to acquire Corporate Express.  I expect this to lead to the most significant shake up in the stationery offer Australia has seen since Officeworks first opened.  Now is the time for newsagents to work on their stationery story, it will be too late in a year when we may be staring at Staples opening here.

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retail

King Island Newsagency

king_island_news.JPGI spent most of yesterday on King Island, a small island to the north of Tasmania, population 1,600 (and 6,000 cows) and home to the famous King Island Dairy. The photo is of the newsagency in Currie, the main town on King Island. Unfortunately it was closed by the time our group arrived but peering inside I could see it had the usual range of greeting cards, magazines, newspapers and stationery. It also had the tourist items you’d expect and local event notices on the door. Lottery products are sold out of the supermarket.

Walking towards the newsagency across from the street I was surprised that the only branding was the N newsagent logo. This logo was created by the NSW Newsagents Association (NANA) in the 1990s and taken over by the ANF association and rolled out nationally. The ANF launched a new logo at the convention on the Gold Coast two weeks ago – although I am not sure who will fund the roll out of the new logo.

But back to King Island, taking a look at most of the other of the retail businesses in Currie, the newsagency fits in. While they could go with bolder branding like the local IGA supermarket, the market size does not warrant this – Currie has a population of 900. It’s retail businesses are appropriately understated – business is more about the community than it is about the business. and the newsagents clearly fits in.

This newsagency is a good example of where national generic and or low cost retail branding is appropriate for a newsagency.

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Newsagency challenges

End of financial year marketing

Here are some sales and marketing tips newsagents could consider in the lead up to the end of the financial year on June 30:

  • End of Financial Year Sale. Nothing too special or complex in this idea. Get together items which are slow movers, bring them to the front of the shop on a table. Pitch them with a healthy discount.
  • Grab a deduction Sale. Put together items for which a tax deduction could be claimed. These items could be certain magazines, business stationery, even newspapers.
  • Prepay and save. Invite your local business customers to prepay for newspaper pickup for months in advance or for photocopying in advance. These expenses can be claimed this year even though the services are rendered next year. There are tax Office rules around the value which can be prepaid.
  • Tax Pack sale. Newsagents give away Tax Packs for the Tax Office. Display these toward the front of the shop with a special stationery offer nearby.
  • Tax Time Clinic. Invite a local accountant or tax agent in for a session of tax advice (with appropriate disclaimers around the advice). They could sit at a able in your newsagency somewhere and take individual questions for, say, five minutes at a time.
  • Tax free lottery. Build a promotion of lottery product around the tax theme. Since prize money is tax free.
  • New Year party. Dress up the shop around June 30 and have a big old celebration. With streamers, poppers and helium filled balloons it could bring some warmth to an otherwise cold winter.
  • New Year resolutions. Setup a white board or some butchers paper and invite customers to write down their new financial year resolutions.
  • New Year coupon. Make up a small business card size discount coupon – 25% off greeting cards, 10% of a magazine … any discount you think will speak to your customer. Call it your Happy New Financial Year Discount. While most customers will not care about the new financial year, enough are sure to engage with your efforts around this.

There are plenty more simple ideas like these. The idea is to seize the opportunity to bring some excitement to the business. Subtly, these promotions remind your customers of your connection with the New Year – diaries, new financial books and other items people are likely to buy around this time.

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newsagency marketing

Good Health magazine at the counter

We have put Good Health at the front counter with its free

fhn_ghealth.JPG

Now we hav this counter space well settled promoting titles with a good giveaway and with more titles to promote, we are looking for additional display opportunities which will work as well.

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magazines

The Powerball jackpot hope

I hope that Powerball does not go off tonight. I know that we should want a winner and cheer if that happens but selfishly, another jackpot would be wonderful. The first division prize would reach at least $60 million and possibly as much as $70 million.

A $70 million division one prize would drive newsagencies and other lottery outlets nuts in the next week -good nuts that is.

While I am thrilled with the sales kick this week, another week or two would be fantastic – we are between seasons after all. With Mother’s Day a distant memory, the next major retail activity will be around school holidays and mid year sales. So, the Powerball jackpot is hitting at an excellent time for us. The add-on sales are excellent. Every department in the business is buzzing. Newspaper publishers, magazine publishers, greeting card publishers and other suppliers to newsagents should see a positive impact in their numbers.

Yes, I hope that Powerball does not go off tonight.

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Lotteries

Powerball magazine promotion

powerball_magazines.JPGThe photo shows the magazine display our team created next to one of our lottery counters at the front of our newsagency.

Each of the magazines connects with the dream and aspirations of winning the $50 million Powerball jackpot.  BRW Rich 200, Wealth, Vacations, Airliner, Mercedes etc.

The jackpot is a good opportunity to show titles which would otherwise not make it to the front of our shop.  I’m not sure what magazines we will display if Powerball does not go off and it jackpots.

We’ll take any tie-in opportunity like this since other magazine retailers – supermarkets and convenience stores – do the bare minimum.

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magazines

Madonna and SJP and magazine retailing

faces_magazines.JPGWith Madonna on the cover of Vanity Fair and Elle and Sarah Jessica Parker on the cover of Cosmopolitan and Mindfood, it makes sense to place the titles together. This way, fans of the star on the cover are encouraged to buy both titles. Changing magazine placement based on the cover as we have done in the photo is retail 101. The editors choose the stars because of their pulling power right now. We’d be silly to not leverage that for all it is worth. A salable star is more important than the masthead under which they appear.

With the new sex In the City film starting Thursday we are expecting to need a Sarah Jessica Parker section.

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magazines