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Newspaper marketing

Confusion around Fairfax bumper editions

Circulation departments at Fairfax are confused about the company’s plans for the Sydney Morning Herald and The Age over Christmas / New Year.   People from Tower Systems have made eight calls to Fairfax in pursuit of consistent advice on their plans.  The original advice supplied to newsagents indicated that there were several bumper editions for the SMH and The Age.  Several Fairfaax circulation people we spoke with did not know anything about the plans.   

The Tower Systems research has uncovered that there are no bumper editions – in the sense of what bumper editions have come to mean in Australia.  The only change is a temporary price increase to the price of the Friday paper, to the Saturday paper price.  This will lead to anger from both home delivery customer and full freight home delivery customer who will be forced to pay the higher price on the Friday.

Fairfax will complain about this blog post saying here I am criticising them unfairly again.  The reality is that Fairfax had it is its capacity to resolve these issues through consistent professional advice provided weeks in advance of any change. 

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Newsagency challenges

Convoluted newspaper marketing a sign of the times?

Starting sometime this week The Border Mail will be running some adverts that invite new 6 day subscribers. This offer entails the offering of The Sunday Age free with this subscription.

This offer only pertains to new subscribers. If however one of your existing clients would like to take up the offer, they can. To do this they must pay up all existing monies with you and then pre pay 8 weeks.

So I guess that this is sort of a bonus for you. All monies paid up and pre pay. Anyway this is how we anticipate it will work.

This is the opening of a letter sent by the folks at The Border Mail to newsagents yesterday. Just as Christmas is kicking in and newsagencies have their busiest time of the year, this Fairfax owned newspaper publisher wants more time to manage a complex offer:

Customers who order The Border Mail home delivered for six days a week can include delivery of The Sunday Age at no extra cost

Existing customers who want this offer must settle any outstanding amounts on their current subscription and restart as a new customer on the new offer

The new offer requires payment in advance of eight weeks.

The letter goes on to detail the mechanics of the offer. The record keeping requirements are ridiculous. Even the paytment process is a mess. While the letter says that newsagents will be paid fifty cents for each Sunday Age delivered, it then describes a process which is messy and difficult to verify. If my understanding of the letter is right, newsagents are financial backers of this offer, they are taking a cut to support the campaign.

To give newsagents confidence that they really know what they are doing and to respect newsagent time, the letter has this under the heading of when:

First delivery to commence as soon as they start rolling in.

When I first read the letter I thought it was a practical joke. Checking shows it to be authentic. It makes me wonder if we are entering a twilight zone of offers.

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Newsagency challenges

newsXpress embraces Facebook

newsXpress last month became the first newsagency marketing group to establish a page on social media site Facebook.  The purpose of the page is to provide a link for everyone connected with newsXpress -suppliers, store employees, newsXpress members and others.  Several newsXpress stores have also set up their own Facebook pages.

Social media sites like Facebook are an important glue, connecting people who otherwise may not do so all that easily.

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Newspaper marketing

TV commercial promoting newsagents

For those looking for the newsagent TV commercial, click on the image below:

The production and airing is being funded by Tower Systems as a contribution to all newsagents. I deeply appreciate a financial donation from one newsagent towards this as well as print space from the Herald Sun and Lovatts for the print version.The commercial aired 93 times in a pre-run this past weekend. The main campaign with over 300 airings will commence two weeks from this weekend.

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Newspaper marketing

Magazines the future of newspapers?

Wired magazine published an article yesterday by Meghan Keane which asks whether the future of newspapers is high-end magazines.  The article was prompted by the launch this week of WSJ, a magazine to accompany The Wall Street Journal.  One only has to look at how magazine inserts here in Australia are used to drive retail as well as home delivery sales.  Fairfax has had considerable success driving sales of The Age, the Sydney Morning Herald and the Australian Financial Review with high-end magazines.  While managing these thick magazine inserts is not without its problems, there is no doubt consumers look for them.   They are an important part of the mix to support newspapers in the face of other challenges.

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Newspaper marketing

Why I love Goal Weekly

goal_weekly.JPGGoal Weekly is a great weekly football newspaper. This Victorian publication is loved by football (soccer) fans. I like it because the publisher actively supports newsagents. Their website lists newsagencies where it can be purchased. What I really like about Goal Weekly is their radio ad, it explicitly says the newspaper is available from your newsagent. That’s us folks.
Here is a special interest newspaper promoting that we are their retail channel. That is why I love Goal Weekly. They wholeheartedly support us. In today’s deregulated marketplace such support for our shingle is rare. When I heard the radio ad I made sure I found the title in the shop so I could see how I could better support it in return for their support.

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Newspaper marketing

Newspaper home delivery, a new approach

This post is an edited version of an article I wrote for the latest issue of National Newsagent.

Home delivery is in play in newsagencies across Australia. Some newsagents are selling their distribution runs while others are walking away. For those keen to exit distribution, there are others pursuing acquisition and creating distribution specialists.

While newsagents in South Australia and Western Australia have had the distribution only model for decades, it is a relatively new model in the eastern states. In this emerging model, retail-only newsagents act as the public face of the business for payment of the account and processing over the counter stop and start requests. This is where there have been challenges in managing accounting and other records.

Thanks to work with several distribution newsagents, new technology has emerged to make it easier to process home delivery accounts, stops, starts and other transactions at retail only newsagencies. In the past such processing has been slow, cumbersome and incompatible with existing systems. I know because I have experienced this myself in my own newsagency.

The newer technology delivers better outcomes. This leads to happier customers, happier newsagents and happier publishers and makes consolidation of distribution territories easier – thanks to maintaining an excellent public face for newspaper home delivery customers.

Any number of retail newsagents can act as shop fronts for a warehouse based distribution business and maintain stable access to their retail software. From their counter they can handle stops and starts, process payments, note missed deliveries, add new customers and handle queries. The distribution newsagent can control the level of access for retail newsagent staff using sophisticated security settings.

Above all else, the latest changes improve customer service and that is what matters most.

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newsagent software

Managing Herald Sun footy cards

footy_cards.JPGWe have used the form in the photo to manage Herald Sun footy cards for a few years now. It provides our team and our customers with certainty for the full season of the cards. The structure and rules around the spreadsheet make the cards stress free for us. It also ensurfe we do not over commit.

Promotions like the footy cards are all about driving newspaper sales. By tight management of the process we’re able to control labour cost and ensure good customer outcomes.

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Newspaper marketing

Promoting newspapers

Alan Mutter has a good blog post about the latest campaign by the Newspaper Association of America to promote newspapers in the US.

The creative people behind our local newspaper campaign, being run by The Newspaper Works are taking a similar obscure approach to promoting the newspapers here.

I want to see newspapers promoted as relevant and valuable, not as something quirky or funky. People creating this marketing ought to spend time watching people who buy newspapers and see the low hanging fruit opportunities for sales growth.

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Media disruption

Easter cross-category promotion

In Frankston we have a strong plush offer capping the card aisle with our Easter card offer. Sprinkled in with the plush is an easter themed children’s book distributed by Gotch yesterday. The photo below shows this display.

easter_aisle_end.JPG

Behind where the photo was taken is a bold Easter egg display. So, for us, Easter is cards, eggs, plush and books. I like the fact that we are able to work across a variety of categories.

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Greeting Cards

Underbelly the book, not banned

underbelly.JPG

Underbelly the TV series may be banned in Victoria but not the book.  We’ve taken the opportunity to promote the Underbelly: The Gangland War, the book on which the TV series is based, at one of our counters.  It’s working already – as a talking point and as a sales generator.

Sure it’s opportunistic and a little outside the usual category of product we sell (we don’t sell current issue books) but we figured why not? 

The promotion shows us as being relevant, having a sense of humor and, of course, being opportunistic.

Since we offer free broadband access at our shop, we could have gone a step further and invited people to come with their laptop and download the show for free but we figured that may be playing too much at the fringe.

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Newspaper marketing

Promoting Valentine’s Day messages

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Just as they did with the free light globe giveaway on Saturday, the folks at the Herald Sun have provided us with excellent point of sale and electronic marketing collateral for Valentine’s Day.

By getting this material early we are able to appropriately dress the store to drive sales. We’re also able to load the content into the software managing plasma screens at out Watergardens location.

Getting electronic content from other newsagent suppliers is not as easy.

We have a structured approach to using newspaper promotional material. Given that it’s usually a one-day event, we like to skirt the counter several days before and also set-up A4 posters at each register – reminding people of what’s coming. We also brief the sales team well in advance. On the day, we boldly dress the store the day of the promotion. By getting the material electronically we are able to print additional copies as needed.

Nothing special in all this activity – except that it takes a forward thinking supplier to help one achieve all this. This is why I’m so happy with Saturday’s globe offer and Valentine’s Day in the Herald Sun.

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Newspaper marketing

Free energy saving globe offer

hs_globe.JPG

The free energy saving globe with today’s Herald Sun (see coupon – left) is a good offer. Good for the environment and good for newspaper sales.  It;s a smart giveaway which will hlp the newspaper brand as well as the brand of those businesses which embrace the offer.

The folks at the Herald Sun have been helpful in ensuring we have enough globe stock for the give away and good point of sale materials. As retail-only newsagents this can be a challenge.

While redemption is available from newsagencies or Bunnings Warehouse, I’m okay with this given the nature of the offer, it fits with the Bunnings message.

We have gone hard and printed additional materials to dress the store and really embrace the offer.  We felt it was important to make more of this than the usual newspaper giveaway.

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Newspaper marketing

Publisher leads customers from newsagents

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Thanks to Steven Denham’s blog, I found this image of an ad from The Sun from London last weekend.  The free DVD promoted in the newspaper can only be redeemed from one of three major retailers.  This reminded me of the promotions run in Adelaide by News Ltd’s Adelaide Advertiser where redemption was through BP.

Newsagents, here in Australia and in the UK, are an important channel for newspaper publishers.  They need to nurture and support the channel at every opportunity and not drive people away.

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Newsagency challenges

Free music downloads with newspaper

PaidContent reports that the New York Daily News is to offer free music downloads for readers.  Inside the newspaper on two consecutive Sundays will be a code which provides access to three downloads from a library of 120,000 songs.

This is quite different to the launch and distribution last year in the UK of the new Prince CD with one of the newspapers.

The Daily News offer looks to me about two challenged distribution models testing to see if teaming up can make them stronger.  It will be interesting to see the results.  Personally, I prefer a promotion with an in-store redemption – this respects the retail network.  However, given the lack of a strong single retail network for newspapers in the US I can understand why they are taking this approach.

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Media disruption

Magalog, fascinating!

magalog.JPG

Cleaning up some papers this morning I found magalog, a catalogue I picked up prior to Christmas and kept.  It’s from The Health and Beauty Club.  The catalogue is in the style of a magazine and that’s what interested me.  Home Hardware, years ago, launched dogalog and still run with this today.

I like the magalog because I think people will keep it longer than a usual catalogue and could browse again and again.  It’s an interesting approach to marketing and pitches the business in a way which separates them from the pack.

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magazines

Fat wedding mag

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Melbourne Wedding & Bride is bigger than ten magazines, fatter than several books. This makes it a huge challenge to display in traditional newsagent fixturing.

We’re co-locating the title – in the wedding category as well as with our women’s weekly titles. This co-location approach has worked the last two times with this title. It also helps us get around the space problem.

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magazines

Blocking the newsagency window

blocked_window.JPGNewsagents are pressured by some influential suppliers to give over window space. As the photo I took earlier this week shows, suppliers are successful. Here you have a magazine publisher, lotteries and newspaper publishers succeeding in getting their product on the window to the detriment of business.

The question is my mind is: how appealing would this newsagency be to a passer-by if you could see into the store?

Retail is all about theatre. This store is keeping the curtains closed – in part because that is what the suppliers want. It’s a billboard for three or four products – theatre is nowhere to be seen.

We newsagents need to resist suppliers who want to block the windows of our businesses. Our decisions need to focus on the whole of the business and not a product or two.

We are experimenting in two of our locations with a less poster strategy. I expect to find that smarter, more theatrical, placement supported by less poster real-estate works.

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magazines

Giveaways #2

freeMP4.JPGThe size of our initial order of ink for our Frankston store resulted in ten MP4 players to giveaway. So, we’re running a promotion based around music and computer magazines. We figured that this market was more likely to enjoy the MP4 player and that a giveaway related to magazines underscored the core traffic of that business. Like the Duracell Bunny giveaway mentioned in the previous post, our goal is to have regular giveaways around product we sell to add value to the experience.

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magazines

Using giveaways #1

duracellbunny.JPGAnyone buying Duracell batteries at our Forest Hill store goes in the running to win the Duracell Bunny. This was a freebie from our supplier based on our order size.

Now that our six laser printer giveaway is over, it’s good to have something to follow up.

Regular prizes add to the theatre of retail and underscore the value proposition we’re aiming to pitch. We are grateful that suppliers are willing to support with prizes and or bonus stock.

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Newspaper marketing

Good Food Guide goes mobile

The Age and the Sydney Morning Herald have each opened free mobile phone access to their highly successful Good Food Guide listings. Given how the Guide is used by diners, I’d expect the mobile service to attract many users.

How does this affect newsagents? Every newspaper connected franchise which moves to online distribution channels is a challenge for newsagents – I hope they (we) are taking notice.

On a technical note, the team at Fairfax may want to make sure that links on The Age page reflect that. The FAQs talk only of the SMH.

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Newspaper marketing

Newspaper and coffee go together

pacific_coff.JPGThe South China Morning Post is sold ar Pacific Coffee House outlets here in Hong Kong. For two weeks the deal is that you can use a coupon in the newspaper and receive two coffess for the price of one or you can get a double upgrade free. It’s an excellent deal for the consumer and excellent for the newspaper publishers and the coffee house.

Given the Starbucks / Fairfax and Gloria Jeans / News Ltd relationships I wouldn’t be surprised to see a promotion like this in Australia – it may be there already.

Newsagents need to proactively play in this space – promoting with other businesses, building their business and them building yours. Such mutually beneficial promotion is simple and sensible.

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Newspaper marketing

Free newspapers in Hong Kong

hk_free1.JPGWe got out onto the streets of Hong Kong after rush hour this morning and missed the free newspaper frenzy I’m told you can see at the exits of the main railway stations.

This lady was busy handing out one free broadsheet. She was in uniform and quite proactive – standing in the middle of the footpath – making sure everyone passing was offered.

hk_free2.JPGThis chap was the only other person we saw. No uniform. Less proactive. I guess the paper is known – his was brighter looking and tabloid. One of our party who went for a walk at 7:30 said it was a frenzy with people reaching for the free newspapers.

I checked Dr. Piet Bakker’s excellent blog on free newspapers – Newspaper Innovation – for an update on free papers in Hong Kong but there was not much. We will keep our eyes open for the rest of the trip. Newsstands are full of paid for newspapers but I suspect the free and paid are focused on different markets as is the case in Australia.

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Newspaper marketing

Free tissues with newspaper

hk1.JPGIn Hong Kong this morning I noticed one of the local newspapers was being sold in a plastic carry bag. That was to keep the newspaper and the free promotional pack of tissues together. Some were handed out as two items but most were given to customers pre bagged.

You can see the bagged newspapers to the left of the photo.

With so many newspapers, free and paid, here in Hong Kong I am not surprised at such giveaways. It’s interesting to see the bag approach given that all the giveaways in Australia are coupon based with the premium item being held being the counter.

I’d be surprised if this kind of promotional offer made its way to Australia but I am no expert.

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Newspaper marketing