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Newsagent representation

A walk back into history

This, from May 30, 1999. It’s a speech delivered by then Minister for Financial Services and Regulation Joe Hockey. Here it is in its entirety:

Address to the Australian Newsagents’ Federation Industry Conference, Gold Coast
Good morning ladies and gentlemen and thank you to Bob Dean and the entire ANF board for inviting me to speak at your national conference, here in Surfers Paradise.

It has been an eventful six months for everyone involved in the newsagent industry. During this time, the industry’s future has at times seemed clouded and the way forward unclear.

In fact, for the past 20 years your industry has persevered under uncertain conditions.

But I am confident that we have reached a sound commercial solution to a situation that at one stage looked vexed and complicated.

So, now it is a good time to examine where we are, and importantly, how we got there.

I should say, that over this period, the ANF board has provided outstanding leadership to its members and remained focused on the issues needing to be thrashed out.

They have responded thoughtfully to the changes in the industry and represented – very robustly – the interests of members, and importantly, kept a keen eye on the future.

In particular, I would like to mention Bob Dean’s diligence in this whole process. His efforts have been outstanding – continually travelling the country to represent his members in more than 80 meetings over the last 6 months.

Bob has ensured that the industry has approached the issue in a positive way.

This is evidenced by the QNF conference in March. I understand that the conference was very well attended and that it was a most productive forum.

Indeed, the positive attitude of newsagents, wanting to seize the opportunity to improve all aspects of the industry and ensure your future, is to be commended.

And now, after a solid 6 months of consultation, a competitive and equitable system, with greater freedom and greater flexibility for newsagents to manage their businesses with confidence, appears to be within reach.

As you all know, the need to consider the industry’s commercial framework had its genesis in the decision last November of the Australian Competition Tribunal.

In this case, the Tribunal found that aspects of the newsagency systems in NSW, the ACT, Victoria and Queensland no longer satisfied the public benefit test as required by the Trade Practices Act.

That is, the anti-competitive effects of the distribution systems outweighed the benefit to the public.

This meant that recently granted authorisations only protected arrangements preventing direct supply of magazines to sub-agents and direct supply of newspapers to ‘look-alikes’ until 1 July this year, and the direct supply of newspapers to sub-agents until 1 February 2000.

This was a time frame which the Government was very aware would concern many newsagents.

But we were also very aware that there needed to be an outcome that benefited newsagents, that benefited publishers and, very importantly, that benefited consumers.

From the outset, the Government was entirely sympathetic to the newsagents’ concerns and committed to the continuation of home delivery.

Indeed, we have been, historically, supportive of the industry over a number of years.

But the Tribunal’s decision was in keeping with the Government’s position on home delivery – the principal public benefit claimed for the system.

In 1996 – delivering on its election commitment – the Government made a submission to the ACCC supporting the extension for another 4 years of the authorisation protecting the reliable, efficient and low-cost home delivery service for newspapers.

The ACCC and Tribunal adopted this time frame to make sure the industry had enough time to reform its arrangements.

I should emphasise that the ACCC and Tribunal are independent and not subject to any direction from the Government.

I should also emphasise that these arrangements between newsagents and publishers are private sector contracts, and as such, are totally at arm’s length from Government.

In other words, there’s not a lot a government could, or should, do.

It will always be up to any industry to change over time – after all, as the Tribunal found the newsagency industry’s conduct, but for the ACCC’s authorisation, would have been in breach of the Trade Practices Act.

And while that is the case, the Government has always been very willing to help the industry make positive changes.

In the light of the first Tribunal decision in 1994 requiring reform and the decision last November, and in order to seek a way forward, I asked the ACCC to consult between industry groups and to report back by 15 February this year. This was then extended to 31 March.

In early April I announced that as the report contained commercially sensitive material it would not be publicly released.

Following this, on April 20 after an application from the Australian Newsagents Federation, the ACCC granted an interim authorisation to the Federation allowing it to negotiate with publishers and distributors on behalf of newsagents.

I believe this was granted to allow the industry to build on the momentum which had been generated by the earlier discussions, and to provide individual newsagents with the industrial power of collective bargaining which is required during times of change.

For individual newsagents, this means they will be protected during contractual negotiations.

Ladies and gentlemen, the entire process has been intense and exhaustive, but a process which could not have happened without the help of the ACCC, and in particular, the good work ACCC Commissioner Sitesh Bhojani, who personally participated in over 60 industry discussions.

But this was not a typical role for the ACCC.

It had no official duties to complete. Rather, the ACCC acted as voluntary facilitator, smoothing and lubricating the consultative process.

Indeed, despite being set a difficult task by Parliament to protect and promote competition, the ACCC devoted a huge amount of time and resources to facilitate genuine industry discussions for the newsagency system.

And as such, apart from impressing upon all parties the importance of frank and honest dialogue, the Government has stayed very much at arm’s length – not engaging in negotiations on behalf of any side.

We have had no direct involvement, because we believe it is not for the Government to determine the operations of markets.

But we have had a role to play.

You asked me to help bring the publishers genuinely to the negotiating table.

I did that.

You asked me to help create an environment where newsagents will not have the ACCC constantly looking over their shoulder.

I did that.

You asked me to extend the consultation period.

I did that.

And you asked me to help newsagents to collectively bargain during this time of change.

And I did that, too.

And, as a result, we fully support your preference for commercial contracts, as has been spelt out in the May edition of your industry journal, National Newsagent.

So where is the industry heading?

While I have not seen any contracts, I know that newsagents are being offered greater freedom and greater flexibility to shape their business as they choose.

For example, those newsagents who are now compelled to provide home delivery even where the delivery is at a loss, may have the option of selling-off this unprofitable side of the business.

I can well understand the frustration of a newsagent, awake at 5am, working through the morning and attending to a lunchtime rush, when a disgruntled home-delivery customer fronts up to complain about the plastic wrapping on their paper.

Now, the competitive framework that has been worked out should see the innovative newsagents thrive, with benefits to consumers including an even better home delivery system.

Newsagents will have more scope to manage their business, with the ability to shed unprofitable aspects.

There is no reason why any newsagents would be forced to close.

Very importantly, the Government has met its election commitment to preserve newspaper home delivery.

As a result, Australians can now be assured of continued delivery of their morning papers, while newsagents can be assured of a more certain environment in which to conduct their business.

In other words, newsagents are being given choice.

You are being given the choice to run your businesses in a more certain environment, and importantly, you are being given the choice of how you will adapt to your changing business environment.

The future is what we make of it.

The Government cannot guarantee any individual business or industry, but we have created a business environment of strong economic growth, with low inflation, strong consumer demand and low interest rates.

Ladies and gentlemen, in the face of rapidly changing uses of technology, I think this new commercial structure is a solid foundation for the future.

It is a structure, which will benefit Australia’s newsagents, and it is a structure, which will benefit Australia’s consumers.

And so it is a structure, which we would all do well to support.

Hockey was a politician. There will be some from our channel back then who will disagree with his take on what the government did and didn’t do for newsagents, and some who disagree with what the ANF at that time did or did not do for newsagents. In my opinion, newsagents were not well represented through the changes driven by the Howard government. Much was taken from us without compensation. We were ineffective in achieving a fair outcome for the thousands of family owned and run businesses. The government, which was elected as caring about small business, and newsagents in particular, failed our channel.

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Newsagent representation

Submission to Senate inquiry into Bank closures in regional Australia

I lodged a submission yesterday to the Senate inquiry into Bank closures in regional Australia on behalf of all newsXpress members.

I urge all newsagents impacted by bank branch closures to lodge a submission. The more the committee members hear from people directly affected the better.

Here is the submission I lodged:

SUBMISSION TO THE RURAL AND REGIONAL AFFAIRS AND TRANSPORT REFERENCES COMMITTEE BANK CLOSURES IN REGIONAL AUSTRALIA INQUIRY

 

This submission is on behalf of independently owned retail newsagency businesses that belong to the newsXpress marketing group.

More than 75% of newsXpress businesses are in regional Australia and most of these have been negatively impacted by bank closures.

Some of these businesses were, themselves, agents for banks, and have had the agency business taken from them, closed. In these businesses the impact has been even more considerable.

Many of the remaining 25% of our members, in city and suburban areas have also been impacted by bank branch closures.

The banks have been poor at communicating their closure decisions and vague in explaining reasons for closures.

While there has been less cash pass through the business in favor of electronic transactions in recent years, cash remains the biggest method of payment for goods and services sold by local newsXpress businesses. This is because of the type of products sold.

Bank branches are important for not only banking takings for but also for accessing banknote and coin change. With the average transaction value in our local retail businesses under $15.00, having available change is an important need.

newsXpress businesses impacted by bank closures have a higher cost of doing business as a result due to:

  • The need to drive to another town to do the banking for the business. The drive time each way ranged from 30 minutes to close to 2 hours.
  • Carrying more cash, especially smaller denomination notes and all denominations of coins, so the business does not run out between banking days.
  • The need, for some, to switch banks because the usual bank for the business is now several hours away.
  • Covering the cost of growing EFTPOS payments due to the fixed price nature of much of what is sold in a typical newsXpress business.

Bank branch closures have added on average for those newsXpress businesses impacted, additional operating costs of between $250.00 and $500.00 a week.

With many newsXpress businesses selling lottery products, the call on cash for the payment of prizes varies, and often cannot be adequately predicted.

In addition to the actual additional cost is additional pressure on the business owners since going to the bank no longer can be done in a few minutes. It needs to be scheduled, rostered for.

There is an emotional cost to bank branch closures, too, as there is more pressure on managing cash since the safety net of the local bank branch has been removed. This extends to the drive to the further away bank branch with cash takings from several days and worry about the safety of this compared to banking at the local branch across the road.

POSSIBLE SOLUTIONS

  • A communal banking model. In a town where a branch is not viable, the banks could work together, maybe under a government overseen storefront, to offer banking services for all Australian banks.
  • Mobile banking. Require the banks to provide regular access to their services through a mobile banking service that visits each impacted town.
  • Easier agency access. If existing banking agencies could be enhanced to be agents for all banks this could open more local banking options.
  • Reduced fees. Where banks withdraw, or have withdrawn, local bank branch services, require them to compensate business customers with significant fee reduction, to help them feel the cost of their decisions.

The newsXpress retail businesses impacted by local bank branch closures feel ignored by their banks, not listened to and unable to rely on a reasonable resolution.

They feel left to figure out what to do themselves so that the banks can maximise shareholder value.

While maximising shareholder value is the most important requirement for the board of any public company, banks often pitch themselves as being more community engaged and socially aware.

The closure of bank branches in regional Australia does not reflect care or concern for the regional Australian community.

Sincerely and on behalf of all local newsXpress member retail businesses,

Mark Fletcher
Managing Director
Mobile: 0418 321 338.
Email: mark@newsxpress.com.au

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Newsagency management

If your newsagency has been negatively impacted by a bank branch closure

The Senate is currently conducting an inquiry into bank closures in Australia:

On 8 February 2023, the following matter was referred to the Rural and Regional Affairs and Transport References Committee for inquiry and report by 1 December 2023.

The current extent of bank closures in regional Australia, with reference to:

  1. the branch closure process, including the reasons given for closures;

  2. the economic and welfare impacts of bank closures on customers and regional communities;

  3. the effect of bank closures or the removal of face-to-face cash services on access to cash;

  4. the effectiveness of government banking statistics capturing and reporting regional service levels, including the Australian Prudential Regulation Authority’s authorised deposit-taking institutions points of presence data;

  5. consideration of solutions; and any other related matters.

Go to the Bank closures in regional Australia page at the Australian Parliament House website and consider making a submission.

The date for submissions has been extended to April 28, 2023.

Click here to see the submissions loaded so far. Many are from individuals.

This is an excellent opportunity to have your voice heard. Making a submission takes a few minutes.

Given the news over the last week of plans by the big 4 banks on cash handling, the more local retailers are heard on the branch closure challenges the better.

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Newsagency management

Newsagents appear to lose out in another association turf war

Have newsagents not learnt? The failure to create a single national, newsagent controlled, industry association for decades has left newsagents weak and fighting with each other at critical times.

In my opinion, weakness failed newsagents in negotiating terms of government encouraged deregulation with newspaper and magazine publishers in the 1990s, the deconstruction of the newspaper home delivery by newsagents over the last 10 years, lottery commission terms and more.

The disorganisation of newsagents representatively, led, I think, by the egos of a few in leadership roles over the years, but not all in those roles, has seen newsagents weakened through critical changes in and to their businesses.

The latest turf war flows from the reported involvement of The Lottery Corporation (theLott and formerly Tatts etc) and their engagement with the National Retail Association. The Australian has the story:

Newsagents claim they have been covertly signed up to National Retail Association
EXCLUSIVE
ELI GREENBLAT
SENIOR BUSINESS REPORTER
@EliGreenblat

4:35PM OCTOBER 13, 2022
The industry body representing some 4000 newsagents has denounced the National Retail Association for allegedly forcing franchisees to become members.

In an email to its members obtained by The Australian, the Newsagents Association of NSW and the ACT accused the NRA and the ASX-listed Lottery Corporation of trashing individual freedoms and the right to the freedom of association by dragooning newsagents and sellers of lottery tickets into its grouping.

“National Retail Association and … Lottery Corporation demonstrate how they are prepared to ignore your fundamental rights to freedom of association – their arrogance is contemptible,” the email reads. “You shouldn’t have to opt out of something you never asked or gave permission for.”

The Newsagents Association said the NRA would seek to advocate on their behalf but could be compromised in any dispute between Lottery Corp and newsagents as a senior executive of sat on the NRA board as a director.

The article is odd in that it appears to have come from the ‘Newsagent Association’ side but it does not make clear which association. It quotes Ian Booth as the secretary. Booth is secretary of NANA a NSW/ACT association, and he is a Director of Newspower. The article says The industry body representing some 4000 newsagents has denounced the National Retail Association for allegedly forcing franchisees to become members. I don’t think NANA has anything close to 4,000 members, not even 2,000.

ALNA, the national association probably has more, but I suspect not 4,000 newsagent members. There aren’t 4,000 newsagency businesses in Australia.

Then there is NLNA, the Victorian led and run group that claims to be a national association. I doubt they have 4,000 members.

So, a fact check by the journalist at The Australian could have helped create a more useful and, maybe, accurate article.

While the article does reveal a relationship between The Lottery Corporation and the National Retail Association that I think could concern newsagents with lotteries, its usefulness in shining a light on the issue is diminished by an apparent lack of basic fact checking, which brings me to the reason I am writing this.

Unless newsagents sort our their representative mess and bring ALNA, NLNA, VANA, NANA any any other NA under one banner with one national focus they will continue to lose out, and by they, I mean individual newsagents. And in my opinion, ALNA has the national representation runs on the board over many years.

To me, unless I am missing something, this story in The Australian reflects continuation of the failure if strong representation of newsagents, a failure that has let down too many local small business retailers.

Oh, and as for the National Retail Association, I have read what they offer and I don’t see any value whatsoever there for local independent newsagents, I don’t see the need of their current membership mix aligning with those of local independent newsagents. To me, that’s a more interesting story – why try and group newsagents with the NRA group? Who wins?

Footnote: there is a reason newsagents do not engage with their various associations in meaningful numbers.

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Newsagent representation

VANA / NLNA cuts member fees to $0?

I’m told VANA / NLNA emailed newsagents last week promoting free membership for six months. I’m not sure if it is free for existing members or only new members.

In their pitch they say they provide members improved income, reduced costs and improved foot traffic. The marketing reads as a bit old school to me though, and out of touch.

Newsagents have access to very competitive insurance rates as well as easy access to HR support. They don’t need to be in NLNA to access these things.

As for an Amazon locker, that’s an agency offer that we know from overseas experience will do little for over the counter sales in a shop.

Like I said, it all feels a bit out of touch.

It’s on my mind because a new newsagent asked me about it. They felt that they could fail in their new business if they did not join. I explained that everything the NLNA business spruiks can be accessed elsewhere. I told them to save their money and that is belonging to a representative body was important to them, the better established and nationally representative ALNA is what I recommend.

People can join any group they want or feel is right for them. My only advice is do your homework, make sure it is a good fit for you.

Now, for disclosure, I own newsXpress. you could consider newsXpress a competitor of NLNA. I don’t see it that way as the suite of benefits and services available through newsXpress is very different.

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Newsagent representation

The obsession with supporting jobs impacted by economic changes in pursuit of reducing carbon emissions is ignorant and selfish

It frustrates me seeing some in the National Party and some in the media raving on about necessary support for jobs that will be lost if Australia pursues reasonable carbon emission targets.

They bleat and moan that we have to support the miners and others who will have to re-train.

It’s pathetic really.

Here in the Australian newsagency channel we have been going through and dealing with extraordinary structural change, loss of core income, loss of core shopper traffic, all in plain sight and all without a cent of government support.

While more recent changes have come about because of worldwide disruption to the print media model, the bigger changes began in the late 1990s when the Howard federal government took away protection for local small business newsagents, protection put in place by the federal government, in support of big business mates in supermarkets and a national convenience store chain.

Yes, the federal government took away protection, sliced off a ton of business newsagents relied on and they did this without any compensation to newsagents whatsoever.

The miners have seen the mess of climate change worsening for decades. Smart people in that industry prepared. It’s only the laggards complaining now, wanting government cash to protect them, when they should have been better prepared themselves.

It appalls me that the government may chuck billions at helping a relatively small number people / businesses adjust to a world chasing reductions in carbon emissions considering the history of the federal government forcing structural change on our newsagency channel and offering absolutely no support whatsoever.

I guess the situation speaks to how the Liberal and National politicians see small businesses compared to big businesses. The thing is, through their actions and inactions, we know they do not see us.

I have been writing about the failure of the Liberal / National Party coalition federal government to appropriately support local small business newsagents on whom they imposed deregulation and took away considerable business value. This, for example, from 2005, offers some background:

Newsagents and pharmacists are two forever-protected species as far as the coalition is concerned. 

This is a quote attributed to Joe Hockey, the former Minister for Small Business in the Howard Government.  It’s on Page 12 of the Perspective insert in the Australian Financial Review (Dec 30 – Jan 4).

Joe Hockey and his colleagues demonstrated their commitment to newsagents through their years in office by:

  1. Facilitating the elimination of exclusive newspaper and magazine distribution territories without compensation for taking away from newsagents this century-old right.
  2. Driving newsagents to enter into new contracts with publishers and permitting this to be done by newsagents negotiating on their own behalf and not using professional negotiators.
  3. Allowing poor leadership of newsagents at the time to wipe off more than $100 million dollars of value of newsagent businesses without compensation.
  4. Permitting a contract relationship for newspapers and magazines which deregulated one side of the transaction and left newsagents with an expensive and inefficient system which was designed for a regulated marketplace.
  5. Permitting the 865 Government owned Australia Post retail outlets to become more and more like newsagents, moving into areas traditionally serviced well by newsagents.
  6. Refusing to intervene in 2004 when Australia Post was engaged in what I’d consider grossly unconscionable practices when newsagents tried to establish an alternative bill payment network.
  7. Refusing to respond to newsagent representations in 2004 about an unfair magazine distribution system which operates at a loss for many newsagents.

Joe Hockey is wrong about newsagents.  The Coalition has not demonstrated any concern for newsagents other than hollow words.

My point is that it looks like people in dinosaur climate-impacting sectors are about to be showered with cash by the federal government for reasons that were as relevant to the small business newsagency channel a few years ago. If it happens it speaks to government support for big business mates over small business retailers.

In fact, the situation newsagents had to deal with were bigger in that they were government created. Newsagents played no role in the changes coming about.

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Newsagent representation

11,500+ daily visitors to the newsagency blog

Thinking about some of the comments recently published at this blog I thought I’d check the current traffic landing here. I’ve not looked for a couple of years since I don’t write most of what I write seeing to drive traffic.

Currently, this blog is landing in excess of 11,500 visitors a day, as measured by professional web traffic tools.

One traffic analysis tool that I use in my POS software company tracks ‘competitor’ sites as it sees competitors – based on common keywords. While Newspaper attracts more daily visits, this blog offers more keywords and achieves greater dwell time, which indicates more reading.

Looking at the 14,000+ keywords Google indexes from this blog, the mix is interesting and diverse. Even this list of the first few keywords shops not only the traffic generators but the number of daily searches in Australia for each.

Now, let’s scroll down to the 45th page of this keyword report and look at the tip of the tail of keywords.

I share all of this information with you today for several reasons:

  1. To demonstrate that everything here is public, including comments, speaking to the place of newsagencies in Australian business and society more broadly.
  2. To show that nothing here is lost. The 12,000 posts form an extensive body of work.
  3. To encourage more business focussed discourse. Disagreement is healthy, and to be encouraged. However, it’s important we all accept that disagreement does not determine right from wrong.
  4. To show that the newsagency channel and associated keywords are popular and driving plenty of Google clicks.
  5. To reinforce that what we talk about here is interesting to plenty.
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Blogging

The NLNA sales pitch is a joke

I was cold-called by an NLNA sales person late yesterday, Sam.

Sam had the pitch down claiming that NLNA helps its customers, yes, that is the term he used, to make more money in their businesses and cut their costs.

I questioned him about the details and he mentioned other business names, partners apparently, but no details as to the how.

He was on a mission for me to sign up. That appeared to be his only goal.

I am guessing that Sam is one of the NLNA sales people they hired a few weeks ago, pitching $2,000 a week income commission only.

While Sam has a job to do, a quota to make, if he wants to achieve any income, association representation comes from the hard slog of representation. There is only one national association representing newsagents and that is ALNA, as recognised already by suppliers and myriad government bodies.

What a joke.

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Newsagent representation

NLNA seeks ACCC authorisation re Tabcorp

NLNA, the wannabe start-up association has applied to the ACCC for authorisation to represent newsagents with Tabcorp. NLNA has one member, VANA. VANA is already authorised by the ACCC. I don’t see any need for the requested authorisation. Also, with VANA and NLNA being primarily commercially focussed organisations, hiring commission-only sales people to sell their products and services, in my opinion, granting authorisation would negatively impact the integrity of authorisation.

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Newsagent representation

It’s time for all newsagents and their suppliers to engage with the 3 months rent free campaign

I urge newsagents and their suppliers to send this, or their own version of this, to politicians to drive maximum interest in a 3 months rent free campaign, to achieve for others what was achieved yesterday in WA. Here is the suggested text:

I am a small business retailer and retailers like me need your help. Thanks to strong leadership, federal and state / territory governments have flattened the COVID-19 curve. A consequence has been an extraordinary drop in retail foot traffic.

While we appreciate the 25% rent waiver we can negotiate with our landlord thanks to the mandatory code, it will not help. There are retailers like us who can’t cover wages let alone the 75% of usual rent. JobKeeper helps employees, not in paying rent.

We urge you to advocate for an immediate 3 month waiver of all rent, funded by government. Without this we think many independent local shops will close, families will lose their homes and demands on Centrelink dramatically increase.

This is urgent. Please help. Small businesses need you.


Here are email addresses you could use in addition to other state and federal politician email addresses you find – especially state leaders in your area.

senator.cormann@aph.gov.au
senator.cash@aph.gov.au
josh.frydenberg.mp@aph.gov.au
attorney@ag.gov.au
Christian.Porter.MP@aph.gov.au
department@treasury.gov.au
Peter.Dutton.MP@aph.gov.au
Karen.Andrews.MP@aph.gov.au
Chris.Bowen.MP@aph.gov.au
jim.chalmers.mp@aph.gov.au
mark.dreyfus.mp@aph.gov.au
senator.katy.gallagher@aph.gov.au
Brendan.O’Connor.MP@aph.gov.au

For the Prime Minister, use a feedback form on his website.

The more newsagents and their suppliers engage with this campaign the better.

I emailed 1,700 newsagents about this yesterday morning. I have also engaged with newsXpress members about this and they have been engaging with politicians, sending the email far and wide.

This is an important lobbying campaign by our channel. Even if your business is not down in revenue, you have colleagues who are and they need your support. The email have been written with that in mind.

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newsagency of the future

VANA shows it’s out of touch, again

The VANA created wannabe national group, NLNA (not to be confused with ALNA, the real national body serving newsagents) emailed newsagents last week saying they had been busy serving newsagents through COVID-19. They demonstrated this by providing access to a supply of hand sanitiser. Once again, arriving at the party late thanks to many many suppliers of hand sanitiser reaching out to newsagents over previous weeks.

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Newsagent representation

ALNA lobbying results in progress on newsagencies remaining open

Here is an announcement from ALNA late tonight.

Newsagents to remain open across Australia 

  • Enabling accessibility of news and information for older Australian and those with limited digital options
  • Establishing strict protocols regarding social distancing, cleaning and hygiene

Australia, 23 March 2020, Following on from the Australian Lottery and Newsagents Association’s (ALNA) proactive letter to several Federal Cabinet ministers last week, requesting that they consider Australian newsagents to be an ‘essential service’ and remain open as they have in France and Italy, ALNA is pleased with advice and support we have received from State and Federal governments that newsagents can remain open at this time, while managing their responsibilities carefully.

ALNA was contacted today by the Deputy Prime Minister, Michael McCormack, who acknowledged the advice we had provided government regarding newsagents and their role in the Australian community. He reassured us that the government made efforts yesterday to provide greater clarity for all small businesses, including our members, around which businesses were closing.

ALNA understands how complex these issues are and we appreciate the government alleviating members concerns and providing greater clarity for all small businesses including our newsagents. We want to be a strong role model for other businesses in managing social distancing and helping to educate the public about this, all the while continuing to deliver hard copy news and some of life’s basics. In particularly supporting our older generations who rely on newsagents for their convenience and to many others who either don’t have ease of access to digital news or whose preference is for hard copy news.

Ben Kearney, CEO, Australian Lottery and Newsagents Association, stated “With strict cleaning protocols, personal hygiene and social distancing rules in place, and limiting how many customers can be in store at any given time, it’s undoubtedly not business as usual, however we are working hard to innovate our service delivery and this announcement from the Government provides certainty, for now, to our newsagents as to their continuity of trading during these challenging and unprecedented times”.

Newsagents are also in a strong position to alleviate pressure on supermarkets and local grocery stores, as many provide food and beverage items and other important household items. And with school children still either attending school or being home schooled, having access to a wide range of stationery and school supplies will be a relief for parents and carers as well.

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Newsagent representation

ALNA lobbies Tabcorp on behalf of lottery retailers on COVID-19

ALNA CEO Ben Kearney sent out this newsflash this afternoon:

Australian Lottery and Newsagents Association (ALNA) calls on Tabcorp to take decisive steps to protect and support their retailers in navigating the COVID-19 pandemic
As I am sure our members will agree, these are unprecedented and very challenging times and the adverse effects of the COVID-19 pandemic are being felt in every aspect of our lives and critically in the retail network.

Above all else we are encouraging our members to please stay calm, as your teams, suppliers and customers will all appreciate this as we are all working hard to navigate the same challenges.

As you would be aware the Federal and State Governments are taking extraordinary steps to stay ahead of the curve with this pandemic and many large businesses are stepping up to do their share of the heavy lifting. Simple measures like ensuring continuity of wages or sick leave for casual employees that may need to self-isolate are helping. Big business has much greater capacity to absorb these shocks than small business operators do and Tabcorp is in a strong position to help.

ALNA is already working with government on ways to help retailers through the crisis and of course in recovery on the other side. This is a great opportunity for ALNA and Tabcorp to work together on this issue with government, as they (the issuers of licences) are significant stakeholders and will ultimately feel the shocks to the retail network over time with a loss of tax revenue, etc.

The fear and panic this pandemic have caused is unparalleled and Tabcorp’s retailers are not immune.

ALNA is making available as much information and support to members during these uncertain and extraordinary times.

As this crisis unfolds ALNA is fielding lots of calls from genuinely concerned members who are already feeling the impacts and are asking if Tabcorp has a plan to support and protect their retail network.

Retailers concerns are wide ranging and start with smaller more immediate concerns i.e. what will happen if the shopping centre closes and I am left with a large amount of unsold syndicate shares, to bigger concerns around what will happen if the shopping centre is forced to close and I have no income for several weeks, or on high streets if players stay home and self-isolate.

The biggest concern of many retailers is the potential for a rapid transfer or dislocation of retail sales over to online as the crisis worsens and more self-isolation measures are adopted or imposed. The new remuneration/omni-channel model does include retailers in omni-channel sales and revenue, but it is not geared to fairly support retailers if an unprecedented and rapid dislocation occurs like this and retailers are left with no mechanisms to sell lottery products to regular customers.

Retailers already report customers are opting to stay at home to avoid the risk of infection. This will potentially be catastrophic for retailers if this escalates through fear or by additional government restrictions on public gatherings and self-isolation, etc. As Tabcorp and many other employers are encouraging and facilitating staff to work from home where possible. This will add to the reduction in retail traffic our members are already reporting.

As you know the new remuneration model has a significant portion of revenue contingent on some performance and compliance outcomes and this is unfortunately adding to the uncertainty and anxiety about cashflow for retailers which is so important to their livelihood at this difficult time. Small business ‘lives and dies’ on cashflow. The failure of cashflow is the single biggest cause of small business closure and consequent loss of employment.

Yesterday, Australian Lottery and Newsagents Association (ALNA) has written to Tabcorp’s Managing Director and called on them to take decisive steps to protect and support their retailers.

ALNA has recommended the following practical measures that will deliver immediate and direct support to their retailers, but importantly they will provide surety and would clearly demonstrate Tabcorp’s support for their retail network in this incredibly challenging and unique time. These will relieve some of the stress and concern being felt by retailers and demonstrate that the whole business is working to resiliently move through this together. They would set a great precedent too for other franchise systems in Australia to follow.

Suspend scoring of the Omni-channel Program for this cycle – immediately (for this Cycle 02/03/2020 – 28/06/2020) suspend scoring the omni-channel program requirements and rate all retailers Green for the Cycle. This will guarantee the commissions from the remaining or available sales are not further eroded and immediately relieve heightened anxiety of retailers.

Support Retailers Revenue – in the event a rapid retail sales decline, business interruption (i.e. shopping centre closures), or the effects of any other forced social distancing measures imposed or being felt in centres and high streets occurs, or where customers simply disengage completely due to illness, Tabcorp should consider temporarily removing ongoing franchise and terminal fees etc. and guarantee retailer’s revenue/commissions for any period the retailers are unable to trade or feel the disproportionate effects of this crisis. This would provide surety and help retailers to maintain quality well trained staff who will be so critical in the rebound phase.

Increase Share of Online/Digital Sales – if there is a rapid and en masse transfer or dislocation of retail sales to online due to mass self-isolations, for Tabcorp to implement temporary measures or mechanisms to re-allocate revenue back to retailers to more fairly share digital revenue during this period which will provide critical and direct financial support to retailers.
Furthermore, ALNA has signalled our desire to work together on what plans or strategies can be prepared now for the retail network when the crisis has passed, and we move into a recovery phase. What marketing, promotional or other initiatives can we plan now for implementation post the virus to help drive customers back into retail.

Importantly, as part of the recovery, ALNA believes we need to consider any permanent market changes that occur as a results of this crisis i.e. if the transfer or dislocation of retail sales to online is sustained past the crisis, the omni-channel model will need to be reviewed and transformed to cater for this new trading environment and to ensure retailers are fairly considered.

We will keep members updated on constructive dialogue and solutions.

4 likes
Newsagent representation

Is the VANA formation of a new national ‘association’ a joke?

VANA, the association of some Victorian newsagents has announced a name change and a national focus. They have created National Lottery and Newsagents Association, NLNA. Talk about original. ALNA, the Australian Lottery and Newsagents Association already exists, with an almost identical name, and has a track record of good representation.

This is a stupid move by VANA in my opinion, a move taken to further splinter the already challenged representation of the newsagency channel. A selfish move, maybe ego driven.

The name represents the stupidity. Rather than being creative, they decided to copy. Talk about dumb.

VANA should have folded into ALNA. One national body is enough for the shrinking channel. Now, suppliers are left wondering where to support. My view is that VANA deserves no support. They are not an association. Instead, they are a marketing group trading off the back of a single state association. Good luck to them. However, they need to stop obsessing about agency business to have a future.

VANA parades as an association but I bet they take a percentage from every supplier organisation they support in one way or another. They can do that for sure, but call it what it is – a marketing group.

In my view, associations should be purely that, associations – representing members in collective bargaining and to government on policy matters. That’s not VANA.

I have no arrangement with ALNA whatsoever. I think they are doing a good job. This move by VANA against them is dumb. It splinters and already splintered channel.

Footnote: I am a director of newsXpress, a newsagency marketing group, a competition of VANA in some areas. The difference is that newsXpress is transparent as to what it is.

28 likes
Newsagent representation

Serving newsagents

I was fortunate to see ALNA representatives, including their CEO, field questions from newsagents about lottery changes announced by Tabcorp this week, at the ALNA hosted newsagent meeting in Cairns.

All questions were welcomed and considered. Where there were known answers they were shared. Where answers were not known, that was stated.

It was a transparent Q&A session that also provides an insight into the process and reasoning for some timing.

One of the most important takeaways for me was the clarity about the introduction of an appeals process for retailers unhappy with in-store reviews. The appeal process will be a new thing, an opportunity retailers have not had. Given the importance of in-store reviews in the new remuneration model, having an appeals process is key.

I guess the key point I would make here is that ALNA is helloing newsagents understand the changes and providing support on getting answers to outstanding questions.

This face to face retailer to retailer engagement is association service in action. I am glad I got to see it.

8 likes
Lotteries

The first ever newsagent’s choir sets up discussion about teamwork and strategy

The newsXpress national conference on the Gold Coast this week opened with Pub Choir leading a 90 minute workshop that created a choir of newsagents and suppliers.

The 200 voices, who had never sung together before, singing Better Be Home Soon by Crowded House created a beautiful sound. The experience spoke to confronting challenges, breaking down barriers, working together and looking over the horizon at what could be.

The choir workshop was the surprise opening to the conference. newsXpress members had no idea ti was coming. The feedback since has been wonderful and inspiring for what it is leading to.

Over two days at the conference there was exploration of new traffic supplier opportunities, including suppliers who have not previously supplied newsagencies who spoke in depth about their traditional shoppers and how to find and serve them.

In one case, conference attendees learnt about a completely new product category that offers excellent margin and which has a strong following in Australia. Discovering how to engage with this with context of existing newsXpress product categories exposed another way to leverage opportunities for the business.

Everything presented and discussed at the conference was optional, as is the case with newsXpress.

On Tuesday, in a deliberately more intimate setting, seventy newsXpress members sat in an open circle and talked business in a personal way that was emotional and transformational. Many who participated have provided feedback about the profound impact of this three-hour session. Here is one message:

The introduction of #Pub Choir  set the scene for a conference that was going to be different…….and that it was.

Most enjoyable, entertaining and educational.

This morning’s round table discussion certainly was the most powerful and understanding I’ve been to. It was a ‘reality episode’ that really drove the point home that, as retailers, we cannot take our eye off ‘the ball’ for one second.

Here is a comment from another participant.

I have been a newsagent for close to thirty years and been to hundreds of meetings and sat on committees and been to many conferences. I have not in all that time experienced anything close to the inspiration, care, closeness and optimism as I have witnessed here. I mean this sincerely, the experience has changed my life.

I appreciate there are some here who will either through comments or privately mock this post or put it down. It’s okay. Think whatever you like. I have not written this to get your agreement. Those who were there know first-and what it was like and what it will mean for their businesses.

For me, it was a wonderful three days: inspiring, insightful and memorable. But overall, it was practical from a business next steps perspective.

In creating this newsXpress conference, I sought to put something together that was appropriate for our times, that focussed on next steps. I think too often planning conferences look too far ahead. In our channel today, the horizon is much closer.

On the choir experience, those who participated cheered loudly at the end of singing Better Be Home Soon as a performance. Then, at the end of the conference, we showed the video of the performance, and the cheered again. It’s a joyous memory.

24 likes
newsagency marketing

Understanding ATO benchmarks is important to small business retailers

At the Vodafone COSBA National Small Business Summit in Sydney yesterday I was fortunate to talk with a representative of the ATO about their engagement with Sm all Business and, in particular, their use of benchmarks as a trigger for further investigation.

The ATO has benchmarks for various types of businesses, including newsagency businesses. The benchmarks evolve as they see businesses evolve. In our channel this is a challenge given the disparity between newsagency businesses.

Whereas for decades our businesses were, overall, similar in percentage of product categories sold and operational overhead percentages, today, the similarities are not there. Today, a single benchmark for newsagency businesses does not make sense.

Check ut the current ATO newsagency business benchmark and see for yourself.

I am grateful for the time to discuss this in detail with someone from the ATO, to point out the differences in newsagency businesses that were not there three or four years ago and to share that the differences are growing apace.

This matters since the benchmarks are a trigger within the ATO for them taking a closer look at a business, which could be an audit. Audits can be expensive so anything we can do to avoid this unnecessary cost the better.

Of course, there are reasons businesses should be audited such as situations where owners take cash out of the business, act to hide tax obligation or otherwise misbehave. In these situations or in the event of suspicion about these situations, investigation is vital not only for the ATO but for the channel.

Hopefully, the discussion I had will add a useful voice to consideration for a review of the approach to benchmarking newsagent businesses and, maybe, separating the channel out to more useful business category subsets that serve the situation of the channel today compared to a few years ago.

I see the need in the channel benchmark studies I undertake and can plot the drifting from the almost singular model to what we have today of many quite different businesses operating under a single shingle.

I am grateful that the ATO representative at least listened to the explanation of why the single benchmark approach may not be useful today.

12 likes
Newsagency management

Meet the new minister for small business

I was fortunate to be at day one of of the Vodafone COSBA National Small Business Summit in Sydney yesterday. The opening keynote speaker was Senator Michaelia Cash, the new Minister for Small Business.

While one needs to be cautious of any politician from any party, since their core focus is to the base that will elect them, I was impressed with Ms Cash’s grasp of her brief.

A headline of her appointment, of course, is that Small Business is now back in cabin et. That is good because if the minister is active in representing the department, it puts a Small Business perspective at the cabinet table.

This is good because, as we were reminded several times yesterday at the COSBOA conference, Small Business accounts for close to 50% of Australia’s GDP and we employ close to 5 million people. These are extraordinary stats.

Minister cash opened her speech with:

Thank you for being the engine room of the economy.

Thank you for providing millions of Australian jobs

Thank you for being the bedrock of the local community.

You employ 5 milliion Australians.

Small business brings innovation and culture to the community.

She went on to share her the story of her Small Business owner father and how he get her and her sister to work Sundays, when the shop was closed, to stock shelves. It was a good story to share to demonstrate empathy for many aspects of small business ownership. She talked about Small Business being a family affair, which it is.

The family is physically and emotionally invested in the business. That’s what we learnt as kids.

I heard a similarly empathetic story from John Howard when I met him years ago so, yes, I am cynical of politician stories when it comes to Small Business. However, stories of personal Small Business experience are better than  none.

Minister Cash spoke of the instant asset write off and hinted there would be another look at this, giving hope that it may be on-going and the amount could increase. Kate Carnell, the Australian Small Business and Family Enterprise Ombudsman certainly made a point about this when  speaking on the topic later later in the day.

While the Minister for Small Business strayed into politics, much of the speech was non political and speaking to the needs of Small Business. It was encouraging. It was also encouraging that the Shadow Minister for Small Business was in the audience and was equally supportive of Small Business.

I think we in Small Business can have high hopes for what the Morrison government will achieve in this area in advance of the next federal election. Given our size in the economy and their understanding ding of our value, we ought have high expectations.

This Summit organised by COSBOA, of which ALNA is an active part, is an important event in the Small Business calendar as it brings together associations, government departments and others to discuss topics that matter to small business.

While I may write more about this another time, I’d note that one on one discussions with folks from the ATO, the office of the Fair Work Ombudsman, Google, NAB and others were most interesting. Indeed, the bank discussions were fascinating for what they did not know about our channel.

I am grateful to COSBOA for the invitation to attend.

12 likes
newsagency of the future

Planned leadership succession at ALNA

An announcement from ALNA this morning on smooth, structured, leadership succession:

ALNA continues to represent Australia’s news and lottery agents with new CEO

The Australian Lottery and Newsagents Association appoints Ben Kearney as its Chief Executive Offer effective October 1st, 2019

Australia, 23rd August 2018: The Australian Lottery and Newsagents Association (ALNA), Australia’s national industry body for newsagents, has announced that Ben Kearney will be promoted to the role of CEO on October 1st 2019.

Ben Kearney has held senior roles at ALNA for over 10 years, most recently as National Manager of Policy and Government Relations and prior to that General Manager of ALNA Tasmania. He was also the Executive Officer of the Lottery Agents Association of Tasmania for a number of years.

Adam Joy, CEO of the Australian Lottery and Newsagents Association, “It is with great satisfaction that I announce that Ben Kearney will be my successor as CEO of the Australian Lottery and Newsagents Association, when I leave the organisation at the end of September 2018.

“We implemented our succession plan in late June 2018 for a smooth transition to incoming CEO Ben Kearney so that members nation-wide will continue to be supported and strongly represented.

“Ben has demonstrated proven leadership in representing the issues that affect news, distribution and lottery agents, serving them well, and with a strong appreciation of the challenges that our members face on a daily basis, as well as the opportunities in front of them. He has been instrumental through his hard work and relentless dedication in delivering some of the biggest legislative changes that have been passed to help ALNAs members.

“Over the last decade, in my time as CEO and prior to that COO at ALNA, I have seen the members of ALNA prove that the industry is strong and thriving, as news, distribution and lottery agents evolve and serve the communities that they operate in. I’d like to thank my team and members across Australia for their commitment and inspiration over the last ten years.

“Along with the very dedicated team and board at ALNA, we have achieved great things to help members improve their profitability and future-proof the industry. This includes being instrumental in the banning of lotto betting in Australia, negotiating millions of dollars of cost savings for members across the country, advocating for the introduction of state and Federal Small Business Commissioners and Ombudsman, seeing in the introduction of critical Unfair Contract Terms legislation federally, and pushing other reforms to improve merchant charges and to improve fairness in competition laws.

“I know that Ben will build on these achievements and lead ALNA in enabling Australia’s largest independent retail and home delivery group to continue to grow and succeed. And as the only news, distribution and lottery agents’ association with a national ACCC collective bargaining authorisation, the organisation will benefit from his track record. We are very pleased that someone of his calibre and reputation will be taking the reins and driving the industry even further, and I’m really excited to watch the sector’s continued growth.”

Incoming ALNA CEO, Ben Kearney, said, “I am pleased to be able to serve our members as Chief Executive Officer. It is an exciting time for the industry, and I am looking forward to this new opportunity and to consulting with members on their key priorities, and accelerating the industry. Adam has provided great leadership for our industry in his time as CEO and we will build on this by continuing to be collectively invested in our success moving forward. It is crucial for increased profitability and our sustainability. I look forward to building on what ALNA has already achieved, working alongside our excellent state General Managers and staff.”

Current CEO Adam Joy will continue serving in his role and working closely with management and the board until the end of September and will be offering any requested assistance for an additional six-month transition.

6 likes
Newsagent representation

VANA claims responsibility for Tatts possible movement on remuneration

Several newsagents forwarded me n email sent to them by VANA yesterday in which the Victorian association claims the Tatts move is a result of their efforts.

Not one newsagent who contacted me was complimentary of the VANA email.

Dear Retailer,

Recently you would have received communication from Tatts outlining the possibility of “a comprehensive and holistic review of the remuneration” received by retailers.

We are thrilled that our lobbying efforts, at state and federal levels, has outlined the detriments of monopolistic behaviours and has allowed Tatts to focus on redressing the remuneration model. Without a doubt, the unintended consequences, if the Interactive Gambling Legislation Bill is passed, will further entrench a monopoly in the lotteries space.

Keep in mind, Tatts decided almost 2 months ago that there would be no commission growth after months of deliberations in Victoria.

It is obvious from this concession by Tatts that none of this would have been possible if we did not take a strong and unified stance. Showing leadership and purpose for a more equitable remuneration/revenue share model which has now elicited from Tatts a welcomed response. It is only through having a complementary product in the lotteries space that will redress the power imbalance currently at play and provide the competitive tension that is needed.

Unlike others, we did not seek to be compromised as a committed and dutiful representative body, who fears no one and battles for our small business sector. Why would you expect anything less?

By aligning with overseas entrants, whose product does not compete with Tatts and whose customer base is made up of novelty punters, we were able to create competitive tension in the market, which ultimately has led to Tatts recognising the value of a “shared future”.

If there is no intent to change the model, then the only future that we could see evolving was one where their online sales would grow towards 25% putting undue pressure on the channel in a stressed retail environment.

It’s important to also note that revenue which comes in from lotteries goes into consolidated government revenue. From here, it is the government who ultimately decides where to spend lotteries revenue. It is the government that builds hospitals and schools, not lottery organisations. When these organisations donate to charities then we applaud them all the way and we applaud Tatts for making these valuable contributions to our communities.

It should also be noted that VANA has ACCC accreditation and can, on behalf of its members and the wider industry seek ACCC involvement if need be. We also support a tax framework that taxes betting on overseas lotteries and the obvious consumer protections around this. We believe the point of consumption tax being introduced will redress any shortfalls.

There has been talk of “Trust”, well it’s ironic that words such as this and a “shared future” are now part of their vernacular. We would argue that the competitive pressure from VANA and our sister organisation in NSW / ACT NANA, has been able to bring about the stated possible concessions which we hope will construct a future online revenue share model.

As your representative body, we will never give up the fight and we will only trust those whose actions align with our members/industry interests. Representative bodies must always put their members’ interests before those which inadvertently align with a strategy to erode physical lottery sales.

Deliberations with the Victorian State Government have added to the narrative, where our industries pain points are taken into account by Tatts. We applaud the recent notice from Tatts and can see a genuine purpose from them to address the imbalance as their online lottery sales grow.

We received a letter from Minister Kairouz outlining her government’s recognition of our concerns pursuant to schedule 4 of the license. She has further added that it is her expectation that Tatts will review comprehensively the remuneration available to distributors.

VANA is not only encouraged but thankful for the Minister’s input and efforts to ensure our industry is treated equitably with respect.

Newsagents / Lottery agents need strong leadership to fight on their behalf, not roll over when tough decisions need to be made.

VANA is confident that as we work through these issues with Tabcorp/Tatts, there will be positive outcomes not only for the franchisor but also for the franchisee retailer.

1 likes
Newsagent representation

Broken newsagent representation as VANA and NANA continue to pitch for Lottoland

State based associations VANA and NANA are pitching for Lottoland as the company considers a High Court challenge to the parliamentary threat to its ability to trade in Australia as News Corp. outlets reported.

Victorian Association for Newsagents general manager Chris Samartzis and Newsagents Association of NSW and ACT chief Ian Booth both support Lottoland. They say the legislation before parliament will stop increased competition in lotteries, hurting small businesses.

“It will create a monolithic monopoly in Australia, which is not in the interest of small business,” Mr Booth said.

That Aussie newsagents are not represented by a single voice on national issues weakens representation in my opinion.

9 likes
Newsagent representation

Lotto betting closer to being banned in Australia

See this release just now from ALNA:

Lotto betting to be prohibited in Australia

Australia’s national industry body for newsagents welcomes the unanimous passing of the Interactive Gambling Amendment (Lottery Betting) Bill through the lower house, to protect consumers

FOR IMMEDIATE RELEASE

Australia, 9 May 2018: Australia’s national industry body for newsagents and lottery agents, the Australian Lottery and Newsagents Association, is pleased that parliament has unanimously supported an amendment to the Interactive Gambling Bill that will bring important new consumer protections by closing the loophole that lotto betting sites have been operating out of.

Adam Joy, CEO of the Australian Lottery and Newsagents Association said, “Today the lotto betting amendment to the Interactive Gambling Bill passed with unanimous support from the House of Representatives, and without even a division. This will protect Australia from synthetic lotteries.

“We are encouraged by the clear intent of the parliament today to rebuke online betting on lottery outcomes in Australia. This is a win for Australians and an endorsement of the Australian Parliament, and we look forward to the amendment passing in the senate in due course.

“The Federal Interactive Gambling Act already made it illegal to sell a scratchy online and play a poker machine online, and the federal government moved last year to further strengthen the act with an amendment to ban online in-play betting on sports and banning credit betting, as well as making it illegal for unlicensed operators to offer online poker. And today, we welcome the passing of an amendment that closes a further loophole in the Act by banning online betting on all lottery outcomes.

“Given the misleading and divisive campaign run to try and prevent the passing of this Bill, we would like to see this Bill sent to the Senate quickly. In the meantime, the Australian Lottery and Newsagents Association will continue to provide strong advocacy for our members, including to help newsagents receive better deals on the products that they are legally permitted to sell, making sure that they aren’t excluded from access to the digital economy, and providing support to assist them in accessing the opportunities from the Federal Budget.

“These include the instant asset tax write-off extension, an extension of unfair contract terms protections, and the new funding provided to the Australian Financial Complaints Authority to give our small business owners access to free, fast and binding dispute resolution.”

The Australian Lottery and Newsagents Association is the only national association representing newsagents and lottery agents in every state and territory of Australia, and are the only newsagents’ association with a national ACCC collective bargaining authorisation. As such, it is the only association that is negotiating nationally with Tatts for further improvements.

ALNA represents over 2,000 small businesses, many of them family-owned, who rely on the sale of official government regulated lottery products. There are over 4,000 lottery retailers in Australia.

On behalf of those businesses and their staff, the ALNA thanks the government for its efforts to bring forward this important reform to protect Australian consumers. In particular, we thank Minister Fifield for his strong leadership, and Michelle Rowland for her bi-partisan support and stakeholder engagement, and also the Minor Parties and Independents. It is evidence that Australian political representatives, no matter what party they are from, understand what is important to fight for.

This is not stopping Lottoland. Here is an ad in the SMH newsfeed just now:

Maybe now VANA and NANA will get behind a single national voice for the good of the whole channel.

11 likes
Ethics