A blog on issues affecting Australia's newsagents, media and small business generally. More ...

newsagency marketing

Making paper planes

paper_plane.JPGThis 2008 paper plane making calendar is a great gift idea for boys and boys at heart. It’s ideal for newsagencies – we have it in our Frankston store along with a range of desk activity calendars which connect with magazines categories: beading, crochet, knitting, sudoku and crafts. We have the market already with our magazine range so why not leverage that for the calendar upsell.

I like the paper plane making calendar especially because of the connection with newspapers – newsprint has made been used for some of the best paper planes ever.

0 likes
Calendars

Serving customers with a prop – a retail tip

If you have a team member working the floor of your newsagency, give them a prop to carry in their hands. This prop shows that they were on the floor working – and not stalking browsers. It also gives them a reason to leave the browser and not stay for too long. The prop is the destination and not the browser. Also, be sure to change the prop and that props chosen are good impulse purchases.

Train your people to NOT ask if they can help the customer. Instead, train them to make a comment about the product or category being browsed. The comment could be along the lines of: we have more of xxx over here too.

We are not good in newsagencies at serving customers on the floor. Part of that is because we, many of us, are not trained retailers. Tips like walking the floor with a prop are basic retail – try it, it works.

Every week in the Tower Systems email newsletter we include tips. I thought the tip above, published in the newsletter today, could be useful for some who read this blog.

0 likes
newsagency marketing

Christmas book sale a hit

In addition to a Hot Ink promotion and the usual Christmas offers, we are participating in a massive Christmas Book Sale and it’s working a treat. You know you have a hot promotion when customers walk in clutching a catalogue with the items they want circled. It’s the same with Hot Ink. It pays to advertise! We distributed 10,000 flyers with the local newspaper.

This book sale, coupled with cards, calendars and diaries is proving better for us than the traditional mix of Christmas products – tinsel and the like – which you see everywhere.

0 likes
newsagency marketing

Bah humbug

simon_frost.JPGWe are getting a good reaction to the bah humbug t-shirts – as modelled by Simon Frost, manager of our Frankston store.. People get the humor of a retailer saying bah humbug when, in fact, we want people to wholly embrace Christmas. The other t-shirt design says HO HO HO. For the most part it;’s getting an equally good reaction but then some people follow the guidance of media reports and say it’s rude. Innocence is bliss sometimes. I especially like the Bah humbug t-shirt because it is different. With every retailer going for tradition at Christmas, playing outside the square is a good place to be.

0 likes
newsagency marketing

Successful stickers

fun_stickers.JPGI hate spinners in retail but this sticker stand and another from the same supplier (Fun Products) works a treat.

In the last year we have reduced our sticker range back to one supplier – cut our stock investment, reduced floor space and increased sales. Four spinners down to two.

To generate $6,000 a year from one quarter of a square metre, as the two remaining stands do for us, is an excellent result – our overall goal is $8,000 a square metre and this beats that.

By reducing range we are able to more easily move the stickers, as they need to be, to ensure impulse purchase.

0 likes
newsagency marketing

Reusing old stands

recycle.JPGEveryone does it so this photo will not be that special for some readers. The stand for our Christmas hats and reindeer is a recycled battery stand.

Simon, the manager of our Frankston newsagency, came up with the idea. He wanted something with visual impact at eye level so rather than toss the stand he created this. Cool huh? It’s working a treat!

At this time of the year in newsagencies all bets are off in terms of corporate look and feel. Our excellent traffic demands we fill our stores with opportunities to maximise the potential of the traffic.

0 likes
newsagency marketing

Christmas badge rack

badge_rack.JPGOne of our youngest team members at Forest Hill, Mel, came up with a great use for the old stand we had for numbered birthday badges. She dressed it with these Christmas badges which light up and, now, our old stand which was gathering dust is front and centre at the counter and working for us.

The badges were lost in our Christmas display. Now, at the counter, customers see them and want to get in early.

Well done Mel!

0 likes
newsagency marketing

Christmas marketing tips for newsagents – 2007

In what has become a happy tradition, click here for my 2007 Christmas marketing tips for newsagents and other retailers. Print them off and share them around.

I was pretty chuffed to hear from Jurek Leon a couple of days ago that he has included my 2006 tips at his Christmas Tips for Retailers website.

Here is my 2007 list:

1. FOCUS ON HERO PRODUCTS
Have one or two hero categories in the lead up to Christmas. Make a bold visual statement at price points which represent value. Plan to become known in the district as the go to place for these products. You do this by having the best range at a good price and displaying it accordingly.

2. THANK YOUR CUSTOMERS
Write a note of thanks to your customers and place copies in bags. Thank them for their support and share what this means to you and families supported by your business. Be personal.

3. HOST AN EVENT
Host a VIP shoppers night, a 24 hour Christmas Celebration Sale or a tree lighting night. Bring in Santa and create some theatre around the start of the Christmas season in your shop. Maybe do with other shops in your area. Offering free Santa photos is a good way to draw in families.

4. REMEMBER TEACHERS, NEIGHBOURS, FRIENDS AND OTHERS
It is the once a year gifts which can be challenging. Consider a display of gifts for teachers, another for neighbours etc. The easier you make it the more people will buy from you.

5. DONATION BOX FOR A LOCAL CHARITY
Talk to a local charity and offer to put a collection box at your door for customers to make a product donation which fits the needs of the charity. Include photos of work the charity does. Invite the charity to let its contacts know what you are doing.

6. CHRISTMAS ART
Choose a theme and invite entries in your very own art competition. Give the winner a nice trophy and a gift voucher. Let the local paper know. A good theme would be Christmas in xxx where xxx is your suburb – bring out a local connection.

7. EMBRACE THE SEASON FROM YOUR DOOR
Everything about your shop must feel like Christmas. Music. Uniforms. Stock on display. Flyers. The moment customers step inside your shop they need to feel Christmas. Design your store layout for Christmas success, let it do your selling for you.

8. CREATE A TOP TEN
People love lists. Top Ten gifts under $10. Top 10 gifts for dad. Top 10 gifts for mum.

9. EMBRACE THE SEASON FROM YOUR HEART
While Christmas means different things to people, it is, overall, a happy season. Work with your team on ways to embrace and maintain a connection with happiness. Your generosity of spirit toward your team can set the tone for their generosity of spirit toward customers.

10. REST
Schedule enough time for rest. Recharge and make your days more successful.

11. COUNTDOWN
Create a H U G E handmade countdown calendar – behind the counter. 20 sleeps to go, 19 etc.

12. SERVICE, SERVICE, SERVICE
Christmas is stressful for shoppers. Roster extra staff to reduce customer stress.

Footnote: I first published this at the Tower Systems blog. I repeat it here for those only reading here.

0 likes
newsagency marketing

Leveraging newspapers

impulsing_papers.JPGI go on a bit about the need for the store to up sell rather than people behind the counter. This photo shops one unit we are experimenting with. Newspaper customers are presented with two magazine offers.

My feeling is that this type of unit is an effective way to get a magazine sale with a newspaper – the key is magazine title selection. We’re playing with three changes to the magazine titles during the week: Monday, Wednesday and Friday.

I suspect the title mix would be different based on demographics.

0 likes
magazines

VIP night success

We have experienced VIP shopping nights in a couple of our newsagency locations in the last week. The numbers tell me they are a success – even after allowing for the costs of being open and the discounts provided. Given that consumers think newsagencies are expensive, it’s good we participate in any activity which shows we have a value proposition compared to other retailers.

I have noticed high street centres running VIP nights as well as the usual mix of shopping centres. If you haven’t tried a VIP night, have a crack.

0 likes
newsagency marketing

Branding the newsagency

The next step of our work with our new newsagency in Frankston is to switch from the current Newspower branding. For the last three and a half weeks, we have been making changes inside the business in advance of our coming out under the newsXpress brand. As with any cultural and operational change, it has to come from the inside out.

The most significant change has been to focus the offering of the business. Many newsagents are lured into thinking that to compete they have to sell cheap stationery and gifts. While the margin be great, the poor quality, in my view, gives off the wrong message. So, over three weeks we have repositioned this business and while the job is not done, we are ready to put on a new face – hopefully before Christmas. Here’s an incomplete design of the plans:

quayside_cap.JPG

The planned recapping is the first of several physical changes to the business. It is a challenge because we need to get this done while continuing to trade and in a way which will work with a more significant re-fit internally early in 2008. The changes planned for next year are a raised ceiling – of plaster and not the traditional tiled type.

0 likes
newsagency marketing

Watergardens update

nx_watergardens.JPG

newsXpress Watergardens has been open almost two months and as with any new business plenty has changed in a short period of time. We are developing some valuable learnings from the new business, especially in the gifts, ink, magazine and stationery areas.

What has been most interesting is watching the development of our team as none (other than Ben Kay, Manager) had newsagency experience. While they have learnt the processes unique to our channel, we have learnt more from their diverse retail backgrounds. It is the breadth of retail experience which is helping us play outside the traditional newsagency parameters through unique displays and constant (daily) change.

We are also fascinated by the different dynamic in a newsagency which does not have lottery, bill payment or home delivery services. There is no doubt that not having these alters the retail dynamic: customers are less rushed, average spend higher and, we thing, browse time longer. There are no queues and no sense of rushing. We’re not sure if we like not having lottery products and the like, only time will tell.

One goal which is showing signs of working for us is what we would call margin balance. We are not as reliant as a traditional newsagency on higher volume lower margin products. I’ll save discussing details of what we are doing for another time.

If you are planning to visit the store and see what we’re experimenting with, please make direct contact with Ben.

0 likes
newsagency marketing

Christmas Window plush

fhn_win_nov07.JPGWe have created the first of several Christmas displays in our recently opened Christmas window – this was a boxed in Window and now we have removed the slat-wall backing it has brought the shop into the window.

To start our Christmas theme we have selected this range of premium plush. Jane created the display Thursday and already sales are strong. By remaining low we are aiming to share attention with the range of cards and bags beyond the plush display.

It is likely we will have three displays as part of the Christmas season in this window.

0 likes
newsagency marketing

Quitting stock

We caused a frenzy unlike anything I have seen before at our new Frankston store on Thursday when we decided to quit manynitems we will not carry in the future. We have making some serious brand based moves and needed to quit masses of cheap non branded product imported from China. This photo is toward the end of the sale when things had calmed a bit.

quay1.JPG

Current research indicates that consumers think newsagencies are expensive places to shop. My view is that we ought to embrace this, or part of it at least, and not fight it by going down the $2 or Reject Shop path. That bottom end of the marketplace is well served and I see no reason to take the newsagency shingle there. Maybe for the odd short term sale but not as a long term ranging option.

0 likes
newsagency marketing

Halloween 2007

halloween_oct07.JPGHere is a photo of our Halloween display – it is right at the front of the shop.

We are running this promotion as part of the national newsXpress Halloween campaign. It’s a ton of fun, a great traffic puller and great for sales. It is some light relief before Christmas really kicks in.

Last year was our first Halloween and it was a screaming success. We even had customers asking if we could give them the newsXpress Xpress your Spooky Side posters.

This promotion is good in broadening the appeal of our business from that of a traditional newsagency.

While many newsagents have no major promotional pitch from Mid Year to Christmas, we have found Halloween, Care and Friendship, Rugby World Cup and several stationery offers to be excellent at driving sales in the run up to Christmas and avoiding the troughs which have traditionally followed mid year.

0 likes
newsagency marketing

The power of the window

We have learnt about the power of the window since we opened our Sophie Randall card and gift shop eight months ago. We change the window display at least every two weeks with significant tweaks every other week. Our range of Gund plush is the most successful product in the window. Sales can triple when we put this on display.

While we have done adult themes for Father’s Day and Mother’s Day, it is windows based around children’s product which works the best. Below is the main window currently on display – we have three window displays in this store and the one below is the biggest:

window_oct2.JPG

You can see from this that we are focused on respected brands – Peter Rabbit, Noddy, Pooh and Gund – and that even though we have a bold window display, we don’t let it become a barrier to seeing into the store. The top of the display is chest height.

The learnings from Sophie for our newsagency continue – in terms of range, display and even margin on some products.

0 likes
newsagency marketing

Newsagents welcome new phone recharge offer

We have received plenty of feedback over the last 24 hours since we launched eziPass, the direct from your point of sale mobile and calling card phone recharge service in association with Touch Networks. Knowing what products and services are coming down the line, I am sure that eziPass will be of interest to many newsagents. The eziPass website has more information including answers to many questions and the sign up forms.

0 likes
newsagency marketing

Display space clash

afl_record.JPGAs part of the ACP magazines Connections program we commit to weekly displays. Last week we received three display packs. Newsagents give over this display space for free – while supermarkets and others are paid for their real-estate commitment. We were able to do only one of the ACP displays since it was Grand Final week and we wanted to give the AFL Record prime position. This decision was right for our business yet it marks us down in the ACP Connections program. Anything which promotes newsagencies as the destination for magazines ought to be considered good and not just the efforts for one publisher.

Don get me wrong about Connections – it is an excellent program. Unfortunately, lazy newsagents only do Connections promotions and neglect the rest of the category and this does not serve the newsagent point of difference well.

0 likes
magazines

Six Samsung printers to be won

samsung_p2.JPG

The text above is what we created and used as wallpaper for for the display in the photo below in our feature window. We are giving away a Samsung ML-2010 laser printer each week for the next six weeks. Every stationery customer gents a free entry with each purchase. We were given the printers as part of a deal through Edwards Dunlop – the people behind Double A paper.

Jane and Jason at our newsagency conceived and executed the display. It looks much better in person than my photo:

samsung_p1.JPG

Given the considerable effort we have put into rebuilding our stationery department, this giveaway is timely. The changes are driving good growth and this promotion will help that further. Giveaways in retail in the lead up to Christmas are not that common so it makes sense to us to go against that with this and another giveaway promotion. It seems to us that the Christmas retail season is the right time to reward customers.

0 likes
newsagency marketing

newsXpress announces rebate for newsagents

The newsXpress group (of which I am a Director) announced at member meetings this week rebates for members participating in its highly successful ink and toner promotions. This rebate innovation from newsXpress will go straight to the bottom line of participating newsagents.

Unlocking supplier supported rebates has been a holy grail for newsagents in the stationery space. While groups like Office Choice and Office National have unlocked excellent rebate deals for their members, newsagent owned warehouses, where traditional stationery deals have been negotiated, have failed to either unlock rebates from suppliers or pass on the rebates they are paid.

The newsXpress rebate arrangement reflects newsagent support and improves the margin achieved in the ink and toner space. Sales are very strong thanks to a consistent marketing campaign in 2007.

0 likes
newsagency marketing

Missing Rugby World Cup opportunity

rw_poster.JPGIt has been a challenge building a promotion around the Rugby World Cup in Melbourne. While we have embraced the promotional materials from newsXpress, we don’t have sufficient core product to make it really work for us. In an ideal world, I would have liked: a special edition of Alpha; a related scratch ticket game; some more feature magazines or one-shot publications; RWC tie-in in Zoo Weekly; and, an activity pack for kids to get behind the Wallabies. This collection of products would have helped make the promotion stronger in a state like Victoria where the connection with rugby is not as strong as elsewhere.

0 likes
newsagency marketing

Cool mag from Jamaica Blue

jamaica_blue.JPGI like this magazine published by the people at Jamaica Blue and distributed through their outlets. It represents their brand well. Newslink have a smaller sized free magazine on the counter of their newsagencies. For several years newsagents had N-mag – a good over the counter giveaway title published by the ANF and subsidised by suppliers – this was the size of the Newslink magazine.

Today newsagents have nothing and I am wondering if it might be time for us to be in this space again. The challenge would be to publish something which works nationally. Given the considerable difference in what is a newsagency I suspect that it is a project best left to the marketing groups – where products and services are likely to be more consistent.

What I like about the Jamaica Blue publication is that it is readable with real articles and not just glorified advertising. Now, if only their coffee…

0 likes
newsagency marketing

Obsessing about magazines

bindi_mags.jpgToday I witnessed the commercial value of being obsessive about magazines.

Let me set the scene: when I saw the photo of Bindi Irwin on the cover of Holidays with Kids last week I moved it from our travel section to this stand on the dance floor, between newspapers and the counter. At that stage we had all four copies.

We sold the second last of the four copies received this morning – the customer told me she bought it because of the Bindi Irwin cover. She came in to buy Who and the Herald Sun. Had we left Holidays with Kids in the travel section, this customer would have missed out and we would have returned, most likely, all four copies.

While the value of real-estate on the dance floor is higher than the travel section, an impulse purchase of Holidays with Kids reinforces newsXpress Forest Hill as a go to place for magazines. This is why we obsess about magazines and why we cheer when we see specific evidence of commercial success, even a small step, from that obsession.

Covers drive us in our obsession. If we, any of us, see a cover which permits the title to be co-located, especially into a higher traffic area, we go for it. Sure it takes extra time – we see this as the job of a magazine specialist.

0 likes
magazines

newsXpress newsagents scoop QLD awards

At the ANF-Q Awards announced in Bridsbane Saturday, newsXpress members did very well:

Retail Newsagent of the Year: Warrick & Jo – newsXpress Gympie
Runner Up: Mark & Shelley – newsXpress Sarina

Employee of the Year: – Bec – newsXpress Sarina
Runner Up: Andrew Sutton – newsXpress Harbourtown

Distribution Newsagent of the Year: Monterey Keys News – Gold Coast.

As a Director of newsXpress of course I am thrilled for the success of members, employees and the group as a whole. More broadly, newsagents taking time out to recognise the best operators is good for the industry.

0 likes
newsagency marketing

A better way to upsell in retail

part_move.jpgFor around six weeks we have had partworks displayed on our dance floor in an area we use for promotional displays. Yesterday, we compacted the display and moved three titles into the location in the photo in front of one of our lottery counters. While minor in effort, it is moves like this which are important to newsagencies.

Allocating time every morning to move product in the front part of the shop maintains a fresh feel and helps the newsagency itself drive upselling for you. Whether it is this partworks display or something else, it is essential we regularly change our upsell pitch at this entrance – it is this constant change which drives sales and basket efficiency.

I see this work as far more valuable and reliable than asking employees to ask customers if they want fries with their purchase. By making the store itself do the upselling your counter team can focus on being with the customer rather than pushing product onto them.

0 likes
newsagency marketing