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newsagency marketing

Free Comic Book Day

More than 40 US and Canadian comic book publishers have got together to support Free Comic Book Day 2008 by offering free samples at participating comic book stores. This is a brilliant idea! Comic sales are down and there is no better way to attract new interest than a national campaign based around a free offer. The day is timed to coincide with the opening of the Iron Man movie in the US. ince the start of Free Comic Book day, more than 15 million free comics have been given away.

It is great to see publishers, distributors and retailers all behind this. Brilliant!

Many times over the last six years I have suggested to Australian magazine publishers, ACP, Pacific and Lovatts that they offer free sample product through newsagents. None has been interested enough to act. Lovatts offer free samples through their website but not through the retail network. If we want to grow the magazine marketplace we need to attract people and the free offer worth trying. I have been astounded each time the publishers ignored the idea – here’s a retailer wanting to grow the marketplace and they are not prepared to take the risk.

The opther suggestion I made was that publishers like Lovatts, with their timeless crossword product, provide giveaways for newsagents to use on weeks like the last one when lottery traffic was through the roof because of the OzLotto $40 million jackpot.

We could give away samples as part of a National Magazine Week. They have one in the UK and understand it’s a ripper of a success.

I’d expect most newsagents to wholeheartedly embrace a national magazine promotion which supported by publishers. I’d expect the return to far outweigh the cost. Meanwhile, kudos to comic publishers in the US and Canada for their entrepreneurial initiative.

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magazines

Great use of post it notes

Check out the WebUrbanist site for some excellent examples of art created from post-it notes.  I especially like the ideas which invite participation from passers-by like in the photo below.  This is something which could work on our window.

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The site is a great resource of ideas for newsagencies wanting to make a statement in the post-it space.  A brilliant display makes your newsagency noticeable to people who might otherwise walk on by.

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newsagency marketing

Promoting OzLotto $40 million

The LIFE BEGINS AT $40 MILLION banner we have across our entrance is certainly attracting new customers into our newsagency for tickets in the $40 million jackpot. In addition to this we have posters at our counter and elsewhere as well as some enticing syndicate products. We back this at the counter with a reminder of the jackpot. So far we are on track for our self-established sales target.

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Secretly, we hope OzLotto does not go off so we can try some of the wild ideas we’ve been thinking about if it jackpots to $50 million. Given that OzLotto is more likely to be won by one person, the jackpot seems to be more real than other lottery games. Here are some of our ideas:

  • Dream. Dressing the shop and our team in crazy Hawaiian outfits, connecting with the dream theme of travel. Backed by appropriate in-store music.
  • Bling. Dressing all the staff in bling from head to toe, really crazy looking. Backed by music including: Luck be A Lady Tonight, Money, Money Money Money, If I Were a Rich Man … and so on.  (Make sure you have paid your APRA fee.)
  • 50 ways to spend 50 million. We’ll ask our customers to vote on the list of ideas we post.
  • Pot of gold. We’ll turn the counter into a pot of gold and have a rainbow pour from the ceiling into the pot.
  • Pass it on. Ways you could use 10% of $50 million to change the world for some people.

Another reason we’d like the jackpot to continue is the flow-on benefit for Mother’s Day card sales. Already over the last few days we have seen an earlier than usual kick and I’d suggest this is, in part, due to the jackpot.

Now if only magazine publishers gave is something to give away to this extra traffic to educate them about magazine we sell.

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Lotteries

Show mummy the money and me

mummy_money.JPGShow Mummy the Money is the kind of independent magazine I had in mind when I wrote my blog post about helping independent magazines a week back. We received the new title yesterday – but no support material. The website for the magazine is packed with information. This could have easily been adjusted to help newsagents promote the title.

At the website I found the publisher pitching for subscriptions ahead of promoting newsagents. The page with this gives off a mixed message about price, even more mixed than I usually see around subscription versus retail offers.

The website also lists newsagents stocking the title. The static list is cumbersome to navigate – I ought to be able to enter my postcode and the site lists my closest newsagent stockist.

On the title itself, the magazine distributor has coded this to be placed in the parenting section. While this makes sense, Show Mummy the Money is the kind of title which is better launched to people who do not usually shop the parenting section – among the weeklies or, if the space is available, at the counter.

What newsagents need to make Show Mummy the Money and other new independent magazines successful is not much. To properyl launch this title I’d like to have been given:

  • Cover run-ons.
  • A product information sheet for my team.
  • A poster or two.
  • A competition to focus my mind on promoting the title.
  • Inserted putaway cards to help build our business as opposed to subscription business.

Publishers need to treat newsagents as partners. We are investing our labour and real-estate to support this new title. We’re taking considerable risk – for the opportunity to make 25% of cover price. It’s reasonable for us to demand support from the publisher.

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magazines

New marketing initiative for newsagents

My software company, Tower Systems, yesterday announced exclusive partnership with Kachingo, a new in-store marketing initiative for newsagents.  You can read more about this here.  I expect that newsagents will hear plenty about Kachingo in the next few months.  It provides a genuinely new marketing opportunity for newsagents and their suppliers.

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newsagency marketing

Marketing your newsagency

I have written a brief paper to help newsagents engage in free marketing opportunities using point of sale software. While I have written this from the perspective of Tower Systems software, some of the facilities used for this free marketing will be available in other systems.

Newsagents have tremendous opportunities to promote what they want, they control various mediums which leverage existing excellent traffic in their businesses. This can be done for little or no cost and little or no labour involvement. My paper, How to market your newsagency using point of sale software, highlights these opportunities. While some of the ideas will be obvious to the reader, most are not used consistently and professionally by newsagents.

Newsagents can easily use mediums they control to pull people back to their businesses.

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newsagency marketing

BRW on entrepreneurial newsagents

BRW this week has a two page article abut newsagents and life ten years after deregulation. It’s a good piece by Jane Lindhe as it appropriately covers the challenges of the channel – Australia Post, supplier control and the dilution of soft gambling traffic.

While I am conflicted since I was interviewed for the story, it’s great for newsagents to be featured in this way. It represents a shift from the complaining about history to genuinely moving forward. It focuses on us acting as business people rather than process workers.

Newsagents have good reason to feel proud about this interest from BRW, we’re a legitimate and moving channel. It’s an article worth sharing with your bank manager and other ‘stakeholders’.

The article and the quotes from Jordan Cowen and Paul Martin show that there are entrepreneurial newsagents out there pursuing a bright future for the shingle.

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Newsagency challenges

Statement re news to business

I was asked yesterday about my connection was with News To Business, the service spruiked by Brendan Geyer. I have no connection. I have never used News To Business and have no plans to use them.

The person asking me assumed there was connection because News To Business comes up of you do a Google search for Newsagency Blog. This is a paid ad – News To Business pays for the newsagency blog keyword. While I appreciate the compliment of their paid-for ad based on our coat tails, I wish I could stop it.

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newsagency marketing

Driving Women’s Weekly sales

aww_apr08.JPGWe have run two separate successful over the counter marketing campaigns for the Australian Women’s Weekly over the last two weekends.

We increased sales the first weekend by 32 copies and the second weekend by 19 copies – tabove our usual sales for equivalent weekends in the sales cycle.

The campaign was run at each counter sales point. We created posters in-house and pitched it to customers. For the record, we did this without the knowledge of ACP Magazines.

We are always looking for ways to differentiate our magazine offer over the the supermarkets and others in the shopping centre with which we compete. A discount offer on a known brand fits with the value proposition pitch we want to make.

We chose AWW because we sense that consumers like the title but see it as something they can live without for a month. It remains one of the most popular titles redeemed with our Magazine Club card.

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magazines

Driving magazine sales at the counter

instyle_fhn.JPGNewsagents wanting to drive magazine sales ought to try this idea. We have been using it for a few months now and it works every time.

We have allocated space at the counter, between our two busiest serving stations, to promote magazines being sold a free gift we consider worthy of premium space promotion.

The space we are using works. It’s great to watch customers at the counter with their purchases – many notice the display, some pick up the magazine and enough of those purchase to make the space valuable and part of our regular activity for magazines.

Last week we sold out of Home Beautiful in days. Yesterday we setup the InStyle display in the photo. Prior to that we sold five times our usual allocation of Good Taste.

We change the display every Monday and only promote titles with a free gift people can easily see and are likely to know the value of and / or want. This is not a place for the magazines which come with a free gift every month, there’s nothing special in that. No, the real value of this specific issue has to be obvious.

It’s a simple display and takes a few minutes to setup. Nothing fancy here. It helps to have posters and cover run-ons to build into the display. While the display is not the prettiest, it works and that’s what matters.

It seems we’re in the middle of free gift season at the moment – there are some excellent gifts on offer and some excellent titles from which to choose.

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magazines

Embracing St Patricks Day

frank_stpats.JPGSimon and the team at Frankston donned their hats, strung up some four leaf clover and dressed the store to recognise St Patricks Day today.  The photo does not do their efforts justice.  The gold hats are the talking point and make for a happy retail space and that’s what the day is about – having fun.  It’s a challenge as to how far you go this week with easter just a few days away – so no painting faces green this year!

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newsagency marketing

A successful ink campaign

hink_mar12.JPGToday is the last day of the current newsXpress Hot Ink promotion we are running. It’s also the last day of the TV campaign. This promotion and the print and TV advertising has been a tremendous success, driving new customers and bringing back regulars. It’s put individual stores as well as the group on the map.

I love the efficiency of ink customers, the majority purchase at least one more item. Also, once they buy, most come back. So the TV and print campaigns which bring new traffic will deliver benefits long into the future.

At our Forest Hill store we have two metres of slat wall dedicated to ink. No generic product here, only known original printer brands. We make around twelve times more out of the two metres of that a if the same space had regular stationery. While this could be because we don’t promote regular stationery with the same intensity outside the business, it could also be because of the pricing of the ink. It could also be because we are tightly focused on our ink range whereas in the general stationery space our offer is quite broad.

The numbers are what they are for whatever reason and when it comes to ink we’ll do more of the same and drive this category as far as we can.

On the TV campaign, it’s great to hear from people who say they saw the ad on TV. The flow on from this will be felt for months at the store level and nationally. I felt proud to see it on TV myself – that’s us up there on the screen! TV does things to people.

Newsagents, regardless of the banner under which they trade, have to actively promote their businesses outside their four walls. Whether it is print or electronic advertising, online or letterbox flyers – we have to compete for eyeballs to attract new traffic. This is what I like about ink, it’s proving easy to attract new eyeballs.

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newsagency marketing

Magazine promotion: models

fhn_models.JPGThis week’s magazine promotion at our busiest sales counter made me laugh when I saw it. It’s fun, innovative and, well, different. Jason, the manager at Forest Hill came up with the idea to feature magazines connected with models.

On the left we have fashion magazines with models on the cover. On the right we have magazines with a different set of models on the cover – boats, planes, trains. How funny is that!

It shows we have a sense of humor. While many customers don’t notice what Jason has done, some do and they have a good laugh.  I bet they tell someone else because it is so unique.

While I doubt this display will win us any awards or kudos from publishers, it is exactly the kind of display newsagents should encourage in their businesses. It demonstrates our diversity brilliantly.  I love it!

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magazines

Consistent lottery offering

wed_lotto.JPGOur Wednesday lottery syndicates tick along nicely for what is a soft lottery night. From what customers tell us, we are unique in our area offering the syndicates and while the margin is not enough to retire on, it reinforces a point of difference and a commitment to lottery customers and to Tattersalls. It certainly drives additional traffic for us. We don’t use corporate type syndicates, we prefer our home-grown approach – this works for our customers.

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Lotteries

Newsagents feature in TV campaign

newsXpress has started a national TV campaign promoting its exclusive Hot Ink offer. Running on eleven Foxtel, Optus and Austar channels, the campaign is the first I can recall by a newsagency marketing group outside the noisy Christmas, Back to School and Mid easy Sale seasons. It’s exciting to be part of this.

The TV campaign supports the direct mail pitch put into the market two weeks ago. It also ties in with the new in-store layout based around the Hit Ink branding. All of this is designed to let people know that newsXpress newsagencies are price competitive. This is important because of consumer research indicating that newsagencies are considered expensive.newsXpress members I have spoken with are excited to be part of the TV campaign. They are proud too – it is not often that newsagents are the focus of a TV campaign.

Disclosure: I am a Director of newsXpress.

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newsagency marketing

Elvis rocks

The Elvis partwork is proving to be a huge success in each of our newsagencies.  It’s great to hear customers comment that they saw the ad on TV.  Marketing people say it’s important to connect with TV campaigns.  This is one reason we go hard with new partworks right at the front of the shop.

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newsagency marketing

Underbelly sells well

I’ve just checked sales figures for the Underbelly book we have in our three newsagencies: one has sold 15 copies, another 19 and the third 8. All in two weeks. This is the book on which the banned TV series was made. The sales demonstrate the value of being opportunistic. We’ve promoted the book at the counter, using a small footprint.

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newsagency marketing

The sales counter up-sell

bookoffer_feb08.JPGWe’re taking a different approach with our counter based magazine offer this week. We’re not promoting magazines at all but educational books – as the photo shows. I liked the idea of resting magazines for a week.

The books were left from a book sale and rather than shove them to the back of the shop we made them a hero at the counter.

As is always the case with this space, it works – especially with the SALE sign (which took two minutes to do) on the stand and genuine bargains on display. Being located at our busiest sales counter helps too.

It’s a pleasure to see someone approach the counter with a newspaper and end up purchasing one of these impulse items.

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magazines

St Patrick’s Day cards

stpatricksday.JPG

We are promoting our range of St Patrick’s Day cards away from the usual card display in one of our newsagencies. Our view is that some people may buy a card as an impulse and not as a destination purchase – hence this small display at the counter. We’ll move it around a bit including to thelottery counter where we expect it to be a hit.

Promoting small card seasons like this at the counter makes sense. Otherwise people have to remember the small season and then go hunting for the cards. Right now, St Patricks is overwhelmed by Easter cards in the regular card fixturing.

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Greeting Cards

Marketing failure learning success

browser.JPGIt seemed like a good idea at the time – an in store marketing campaign which sought to turn magazine browsers into greeting card customers. The idea didn’t work and now we’re processing the learnings from the experience.

I came up with the idea and convinced my colleagues at newsXpress to test it through five newsXpress locations. The tests, over the last month or so, have not resulted in the incremental sales I expected.

We designed coupons, business card size, had them professionally printed and offered these to people browsing magazines at high browser time – late night shoppers and guys on Saturdays and Sundays. We focused on guys as they are less likely to buy cards. The coupon was redeemable that day only and offered 25% off cards.

That test did not work does not concern us. We had a go and have learnt something from that. We’re likely to regroup and try again. All good marketing is developed this way – testing, tweaking and more testing. Some of the successes I blog about here are the end result of countless hours of hard work. I have faith in the concept at the heart of this idea, there are elements of the execution which need work such as the coupon itself, the pitch and even the core offer.

I see it as important that we work at leveraging existing traffic in addition to drawing new traffic. You cannot do one and not the other. While we drive our stores to up-sell themselves, it is always good to find ways to facilitate team member interaction with customers beyond a hello or a smile. Standing behind the counter serving doesn’t cut it nor does the gimmick promotions of If I don’t ask you about such and such you get a free thing. We need to engage with our customers and add value to their visit. It was belief in these things which led to the development of the coupon campaign.

There are some in the newsagency channel who are happy to report other’s failure. They see it as a badge of dishonour and gleefully gossip about it. Having a go is part of being Australian and part of what we newsagents need to do now more than ever. When was the last time you tried something challenging in our newsagency? I mean really challenging? Your competitors are doing it all the time so why not you?

Every day we make a change in the newsagencies I own – from moving product categories to creating a display outside of what suppliers ask us to do to running an local promotion to shifting product at the counter. This sense of perpetual motion is key to stopping customers and team members becoming store blind. Change is something we enjoy an celebrate.

The greeting card up-sell didn’t work. In the numbers game of marketing it strengthens the chances of the next idea working.

Why have I blogged about this? It’s important to me to be open with you here about ideas which don’t work so the learnings can be shared and to demonstrate that failure is an important part of success.

Thanks for reading.

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Newsagency challenges

Promoting K-Mart

real_living_kmart.JPG

I was interested to see this sign in the centre where we have our newsagency in Frankston. My initial reaction was wow, great promotion for Real Living. Then I realised it was an ad for K-Mart. At least that’s what I think it is.

I’d prefer to see our shop connected with this. We sell the magazine. Sure, K-Mart does too but their real focus is the products in the magazine.

Now when I look at the magazine on our shelves I feel as if we are promoting K-Mart. I know we’re not directly but this connection between the magazine and K-Mart is pretty strong.

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magazines

Hot Ink promotion kicks in

hot_ink_feb08.JPG

The flyers sent out around each of our newsagencies have just hit promoting the latest Hot Ink offer.  The last couple of days have been like turning on a hose – previously good daily sales have gone through the roof.  People bring the flyer in looking for specific product.

The promotion is based on national pricing. It beats Big W, Dick Smith, Australia Post and JB Hi Fi. It builds trust and this trust has a flow on effect in stationery and other sales – and we maintain a healthy margin.

Dropping 25,000 flyers around a newsagency is considered too big a commitment to some newsagents. I’ve tested this approach in several locations now and I know it works – especially in demographics where one would least expect it to work. The key is to be patient because it takes a couple of cycles to build trust and break buying habits.

I appreciate that I’m promoting newsXpress with this blog post (a group of which I am a Director). Their Hot Ink promotion is very successful not just in my newsagencies but many others. It’s bottom line evidence of the value of membership of newsXpress.

It is by playing in areas like this that we can ensure relevance with out customers. Newsagents not in this space, in a professional way, are at l

We still operate our online ink and toner business- Inkfast. That serves an entirely different clientèle since it is national, online only and primarily focused on toner.

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newsagency marketing

Andrew Symonds Alpha cover

symonds_alpha.JPG

Kudos to Andrew Symonds for his success in the IPL bidding in India overnight. I’m especially happy given that Symonds is on the cover of the latest issue of Alpha sports magazine. In response to the amazing bidding result for Symonds, we’ve placed Alpha in a high traffic area to capture heightened interest over the next few days. It’s the kind of opportunistic action we need to take as retailers. Hopefully it works and sales of Alpha kick as a result.

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magazines

Making the counter work for magazines

nw_counter.JPG

We are enjoying success with our small counter display for magazines – it is the ideal place to promote titles with a good free gift. This month’s New Woman is an excellent example – great sales yesterday (Saturday) off the counter location.

We have tried a range of titles in this space and it is those with a gift which perform best. What’s good is that the title can be for guys or girls. Last week it was the FHM offer with a free Gillette razor.

So, we’re locking this space, between our two main serving points, as the place we will promote titles with a good giveaway. This solves a magazine fixturing problem since the traditional fixturing is a challenge with the more bulky giveaways such as sun glasses, aprons and the like. It also works in with our desire to go hard as soon as the title is out

The elements of the display will remain the same – making creating a new display each week time-efficient.

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magazines

Valentine’s entry

val_entry.JPG

One of our customers treid extra hard to win the $400 bear we gave away as part of our Valentine’s Day promotion – they mounted their entry on a plastic heart and begged to win.

We loved their effort so much we created a second prize (as they didn’t win) and gave them chocolates and a smaller bear.  It’s great when customers engage like this so we felt the effort was worth special reward.

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Greeting Cards