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newsagency marketing

Newsagency management and marketing workshops start Monday

The 5 WAYS TO KICK START YOUR NEWSAGENCY workshop starts on Monday.  I’ll be hitting six cities in five days and meeting with between 250 and 300 newsagents.  This weekend I am working on the content to ensure it is fresh, relevant and genuinely useful.  The location details are:

  • Melbourne. Monday Feb. 9 at 2pm. Crest on Barkly. Barkly St St Kilda. Some parking on site.
  • Brisbane. Tuesday Feb. 10 at 10am. Brisbane Riverview Hotel. Cnr Kingsford Smith Dr & Hunt St Hamilton. Parking Available.
  • Sydney. Wednesday Feb. 11 at 11am. Rydges Camperdown. 9 Missenden Road Camperdown. Basement Level Parking Available.
  • Canberra. Wednesday Feb. 11 at 6pm. Rydges Capital Hill. Cnr Canberra Ave & National Cct Forrest. Undercover Parking Available.
  • Adelaide. Thursday Feb. 12 at 10am. Rydges Southpark. 1 South Terrace Adelaide. Parking Available.
  • Perth.  Friday Feb. 13 at 10am.  venue to be confirmed.

I’d be thrilled to catch up with newsagents who wish to drop by who have not booked – it’s free.  Even though we have excellent numbers in each city I am sure we can make room for more.

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Newsagency management

February 2009 newsletter

Click here to see a copy of our February customer newsletter. This is available to customers as they walk past our shop. You’ll see that we are promoting the Valentine’s day collateral we are also using in-store.  We will update this after Valentine’s Day.

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newsagency marketing

Suppliers welcome at newsagency management workshop

5ways.jpgSeveral newsagent suppliers have asked if they can alos attend the 5 WAYS TO KICK START YOUR NEWSAGENCY workshop which starts on February 9.  The answer is yes!  The ore we talk collectively about growing our newsagencies the better.  So, suppliers are welco.e  that said, we will start closing off registrations for this free workshop early next week.   All newsagents are welcome regardless of the marketing group to which you belong or the software you use. This session is about neither – it is about providing you with practical business building initiatives you can implement today. Click here to download the flyer with dates and booking details.

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newsagency marketing

Framing the newsagency window

fhn_framing_window.JPGWe use the one window we have at our Forest Hill store to promote seasons and offers in store.  Click on the photo to see a larger version of how we have framed our window in the lead up to Valentine’s Day.  While the main product display is not in the window itself, the framing is designed to bring into focus that we are in the season.  The window display itself will change over the next few days as we get closed to the main sales week for the season.

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newsagency marketing

Marketing a brand of newsagency and not the channel

fhn_schoolzone.JPGnewsXpress is being promoted along with other national retail brands in a national TV and radio campaign for the School Zone product.  The recognition of newsXpress in this way by the company behind School Zone is tremendous kudos for newsXpress and for the 160 locations trading under the brand.  It coincides with a TV campaign being run by the group for its Back To School offer.

This latest national media exposure for newXpress, and media exposure for Newspower and Nextra, demonstrates the importance for newsagents to belong to a proactive marketing group.  As these newsagency marketing brands grow and expose themselves more in national media, the generic newsagent shingle will dilute in recognition and value.

While some may say it suits me to publish this view, it is a view being put consistently by shopping centre landlord and by national brands.

Disclosure: I am a Director of newsXpress.

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newsagency marketing

Selling pigs on Valentine’s Day, Marketing Tips for newsagents

valentine_pigs.JPGValentine’s Day is a short yet intensive season for Australian newsagents and retailers more generally.  Making the most of the season means planning a multi-faceted attack well in advance.  Here are some left-field marketing tips you could consider to supplement the traditional approach around greeting cards, plush and chocolates.  It is not too late to engage and pushthe boundaries this Valentine’s Day:

  • Heart wall.  Get customers to submit heart themed art.  Stick it all up on a wall.  Have a small prize for the winner.
  • Romance graffiti wall.  Put up a white board or butchers paper have invite customers to write anonymous notes of romance on the wall.
  • Romantic poetry competition.  Invite your customers to submit a romantic poem.  Invite the local school English department to adjudicate.
  • Papier mache heart competition.  Newsagents are the best place to source what you need to be creative at home.  This idea is about creating a worthwhile activity and connecting with the season.  Put them on display and award a prize.
  • Romance vouchers.  Create a sheet of vouchers which could be given with a Valentine’s Day card.  The vouchers could be for a home cooked meal, a back rub or a day at the beach together.  This idea connects with a do-it-yourself approach for the cost conscious.
  • Have good gifts.  Don’t rely just on cards.  Create a good gift offer beyond the usual chocolates, flowers, plush and balloons.  Consider cuff links for men and a gift voucher to a local spa for women.
  • Do some good.  Connect with a local charity and offer donation to them from each Valentine’s Day sale – promote the connection.  Charity cards do well at Christmas so why not Valentine’s Day?

There are plenty of other ideas.  Keep thinking.  The keys are to have fun, engage with your customers and be unique.

Click here to see the tips I published last year.

And the pigs?  They are part of the Valentine’s Day range we have for our Sophie Randall businesses.  They are different and something different is what gift customers like to find.

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marketing tip

Promoting Australia Day titles

fhn_australia_day_2009.JPGWe are promoting Take 5, That’s Life and New Idea out the front of our newsagency.  They all prominently feature an Australia Day connection.  On either side we have maps of Melbourne and Victoria – getting out and about and seeing part of Australia is behind Jason’s idea here. We pulled the flags off the Internet and created the display in around ten minutes.

The display looks more effective in real life than the photo.  We are confident it will generate good results for us.

We stayed away from balloons because we have those for the OzLotto$20 million jackpot next week and for our Valentine’s Day window.

What I like about this display is that it promotes titles from more than one publisher.  Too often we get caught up in single title or single publisher displays and this does not help our business as much as it helps the publisher.

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marketing

Newsagency management workshop

5ways.jpgThere is good interest in the 5 WAYS TO KICK START YOUR NEWSAGENCY workshop planned for early February.  This is a two hour workshop packed with business building ideas. The workshop will run in Melbourne, Sydney, Brisbane, Adelaide, Perth and Canberra. It is free to attend. I promise a valuable session packed with good business ideas. The session will concentrate on opportunities available for optomistic and focused newsagents in 2009.  While I will continue to document challenges here, I see a tremendous opportunity to leverage these for a bighter future.  Click here to download the flyer with dates and booking details or book online.

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newsagency marketing

The year of the Ox

ox.jpgChinese New Year falls on January 26 this year.  This is the start of fifteen days of celebrations.  Cards and red packets will sell up to January 26 and rarely beyond.  I am reliably informed that besides money, in a red packet, a cow would be a good fun gift. The City of Sydney website says: people born in the Year of the Ox are placid, patient and have great physical stamina. They are born leaders who stubbornly defend their opinions against any argument. 2009, the Year of the Earth Ox, brings additional straightforwardness and solidity to the Ox making them loyal and focused, with honesty and kindness. 

There is good information on Chinese New Year at Chinapage and Wikipedia.

All of this is important to newsagents in support of Chinese New Year cards as well as lottery products as gifts.

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newsagency marketing

Where is one of these N newsagents?

I saw a Papermate TV commercial last night and at the end they tag key retail partners.  Newsagents are represented by the N which the ANF replaced in May last year. Not that the N represents a retail channel – it was originally developed to support the home delivery model.  Given that home delivery does not have franchise and marketing groups, it would be more appropriate that the N, the new or the old, was used for that activity and that retail was left to the brands which already promote themselves on TV and elsewhere. 

Maybe I am wrong but I think the N at the end of the Papermate TV commercial achieves nothing for newsagents.  The is not a retail brand.  It is not used consistently.  The N artwork changed in May but there is no discipline around achieving this.  There is no way to find N newsagents.

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newsagency marketing

Has VANA found the pot of gold for newsagents?

VANA, fresh from announcing to its newsagent members in Victoria that it has failed to achieve an increase in newspaper home delivery fees in negotiations with the Herald and Weekly Times, claims that through its new (marketing) group, newsagents will be able to achieve between 35% and 40% gross profit.

I am told that VANA reprepsentatives are rolling through Victoria this week and next chasing more newsagents to be part of this new group as not as many signed up as they needed.

As a VANA member, I would prefer to see them focus attention on outcomes for all newsagents through Association services before they make wild promises for a new commercial venture. 

Many Victorian newsagents pay $1,500 or more a year to be part of VANA.  I suspect they would like to see a return on that investment before paying around $500 a month to this new VANA group.

Part of the hgefty monthly fee for the new group apparently relates to collecting data to help in measuing business performance.  Many newsagents already have this data at their fingertips thanks to smart software.

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Newsagency challenges

January newsletter

nljan09.jpgClick here to see a copy of our January in-store newsletter.  This is provided free from a stand at the front of our newsXpress Forest Hill store. 

You’ll notice that the newsletter also connects with the mobile phone recharge promotion we are running in store and about which I blogged yesterday.  We write items for the newsletter which we feel are appropriate to our customers and about products which we want to promote – it is our marketing after all.

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newsagency marketing

Newsagent exclusive opportunity with music cards

cp_pitch.jpgCardplai sells greeting cards which come with access to music as the gift.  By using the unique code which comes with the card, the recipient can download songs selected for them or, depending on what the giver has selected, any songs in the catalogue of 38,000 new and existing albums.  Newsagents are the exsitive retail partner for cardplai.  Our Tower Systems Point of Sale and eziPass platforms are the exclusive access point.  Tower users running the integrated eziPass software can sell the cardplai product.  Non Tower newsagents can get ezipass stand alone for free to sell Cardplai.  We have eziPass running in newsagencies using other newsagency software.

The folks at Cardplai offered us a commission to bring their product online and to promote it.  We said thanks but no thanks, prefering that they spend the commission we would have earned in helping newsagents make more from Cardplai.

So, for the record, we receive no payment for the work we have done on Cardplai or for endorsing the offer.  We are supporting the offer because we like that it is exclusive to newsagents, that it is a good and natural fit for newsagents and that it opens our channel to a new product offer around digital music.

The team behind Cardplai is in the process of calling newsagents to offer access.  This is an opportunity for newsagents to show they can band together to bring a new product to market.  Click here to download a copy of the information sheet developed by Cardplai to announce the offer.

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Greeting Cards

Promoting mobile phone recharge

mobilerecharge1.JPGClick on the image to see a larger photo of the how we are using A3 posters to promote mobile phone recharge in our newsagencies.  While there is plenty of collateral material around specific brands of mobile phone carriers, our feeling is that a generic sign like this more efficiently speaks to the overall offer mobile phone recharge offer.  The Tower Systems marketing team created the poster for use in times when we have good real estate available for a generic promotion such as this.  Click here to download a free copy of the A3 artwork if you’d like to display this in your newsagency.

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newsagency marketing

Banksia Beach News promotes fellow newsagents

30122008.jpgCheck out how Peter Williams at Banksia Beach News in Queensland has embraced the newsagency marketing campaign we developed a couple of months ago.  On several window panels of Peter’s shop he has included artwork which connects with the TV and print campaign.  Peter has done this at his own cost to connect his business with the wider newsagent network and to support other newsagents. 

Thanks Peter!

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newsagency marketing

Well done Springwood newsagency (NSW)!

Christine Lovatt was sent this note from a reader who saw our ad promoting newsagencies in Cluewords recently:

On reading the back of the December issue (77) of my favourite crossword magazine, Cluewords, I must agree wholeheartedly with the sentiments expressed about the local newsagents right around Australia. Our newsagent in Springwood, NSW are David, Vicki and Chris and they are extremely helpful. They deliver my four crossword magazines, Mega, BIG, Colossus and Cluewords along with my Sydney Morning Herald. I am amazed that they will do that as it means remembering to roll the magazine with the paper and also remembering in which paper it has been rolled so I get the correct one thrown into my front yard.

This is great kudos for Springwood newsagency (NSW) and for newsagents generally.  That a customer takes time to provide such positive feedback is wonderful.

Thanks to Lovatts for running the ad promoting newsagents for no cost in Cluewords

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newsagency marketing

Great customer Christmas gift

fhn_pads.JPGWe took up the newsXpress Christmas gift offer and have these personalized pads to give to regular customers.  They promote our contact details and act as a nice Things To Do Today pad for placement next to the phone or elsewhere in the home or office. 

Customers react well when you give them something for nothing like this.  I’ll take any opportunity I can to promote my newsagency and the brand under which I operate because this is my point of difference. 

Gifts such as these pads are common in other national retail chains.

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newsagency marketing

Kudos to Whitcoulls

whitcoulls.JPGI visited the Whitcoulls store in Manukau yesterday and was most impressed with what I saw.  The store layout, signage and ranging is excellent, far better than their Australian counterpart Supanews and better than what I have seen from Whitcoulls before.  While Supanews and Whitcoulls operate in different markets I am surprised at the considerable difference in their retail offers.  This Whitcoulls store looked corporate yet the service was very personal.  Staff I noticed were knowledgeable and friendly.

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newsagency marketing

Lovatts promotes newsagencies

ad_lovatts.JPGLovatts Publications is promoting newsagencies with the running of our newsagency ad in two of their current publications.  The back pages of Super Sudoku and Clue Words have the ad.  This coverage is being provided free by Lovatts in support of newsagents.  I didn’t approaach Lovatts for this support.  They heard about the TV ad and wanted to help support our channel. 

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newsagency marketing

Money magazine supports newsagents

ad_money.JPGThe latest issue of Money magazine from ACP Magazines has a the full page ad promoting newsagents on the inside back cover. ACP is providing the space for this newsagent marketing campaign free of charge. This is a terrific support from ACP. They offered the space without request. We have copies of the print ad in A3 and A4 size for newsagents to download from the Tower Systems website for newsagents who want to support this campaign.

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newsagency marketing

Promoting magazines for Christmas

frank_christmasposter.JPGThis is how our Frankston store is using the poster we have created to promote magazines as a Christmas gift this week. We are using the poster as we would single title posters from a magazine company. I hope more newsagents are using these free posters – I had the artwork created to provide us a way of pitching magazines as a gift worth considering. Too often we turn our shops into billboards for individual titles and miss a more valuable opportunity to promote our broad range. The poster represents a selection of publishers and product categories. We will create a different display next week using the sale collateral.

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magazines

Great margin Christmas gifts

fhn_chirscds.JPGThe selection of ABC branded Christmas CDs we have in our newsagencies is selling well. Our price is $4.95 while the usual retail is $12.95. Our margin is 68%. Smart buying like this is crucial to building a deeper shopping basket and delivering a healthier overall GP for the business. At $4.95, this is an easy purchase decision for our customers – crucial since they have not entered our shop expecting to purchase a CD. The ABC brand is trusted – also crucial in making the purchase easy.

Building a healthy newsagency is made up of many small steps and a smaller number of bigger steps. Our approach to the small steps is evident in our selection, pricing and display of Christmas gift lines. We have a broad selection from a variety of suppliers which speaks to the demographic we serve.

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newsagency marketing