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newsagency marketing

Christmas in July sale plans

christmasinjuly.jpgWe have been able to access some remainder Christmas stock and are planning a Christmas in July Sale using the collateral created by our team.  Our plan is to run this for two weeks starting late next week.  At 50% off we still have an excellent margin on most of the stock we have planned for this.  In deciding on this campaign we are trying to tap into those hosting Christmas in July parties as well as offering an early purchase opportunity for those who plan ahead for the Christmas season.

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newsagency marketing

Promoting the OzLotto $50 million jackpot

fhn_oz_1.JPGLike many newsagents we are promoting the OzLotto $50 million jackpot in-store at every opportunity.  From the front of the shop into our Tattersalls area we have gone all out.  At our counters, too, we pitch the offer in writing and through our service.  In addition to the lottery marketing ideas I published yesterday, we have taken care to promote the jackpot inside our newsagency, at high non-lottery traffic points.  For example, our main newspaper stand – as shown in the photo to the left.

In addition to pitching the $50 million prize, we are also listing popular tickets – so our customers can have an amount they would like to spend in mind.

fhn_oz_2.JPGAt the back of the newspaper stand, with our foreign language newspapers, we are promoting the $50 million jackpot.  This is a good lottery market for us and while the pitch is not as strong as at the front, I am confident it will work well for us with these shoppers.

fhn_oz_4.JPGAt our photocopier, another busy location within our newsagency, our customers see the offer right in front of them as they use the copier and on capping on the next aisle.  They have time to dream while they copy.  We don’t want to miss any opportunity.

fhn_oz_3.JPGFinally, as customers leave our busiest magazine aisle and, hopefully, head to the counter, we have the pitch again in the aisle and across from it – to the right.  Hanging above them in the magazine aisle is an array of posters promoting the jackpot.

These are all high traffic areas deep within our newsagency and some distance from the lottery counter.  We have found this level of promotion of very special events – like the $50 million jackpot – works well and helps support our over the counter pitch.

In developing the in-store strategy yesterday morning, we sought to use our store as much as possible to promote the offer. There are some who will instantly get this and others who will only connect when we make an offer across the counter during a sale.  we have tried to cover all bases and leverage non-lottery traffic as much as possible.

Our card, gift, stationery, art and ink departments are untouched by this promotion.

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Lotteries

Ink promotion drives traffic

fhn_ink_june09.JPGWe are enjoying excellent traffic from the latest HOT Ink! promotion.  As we have found previously, Tuesdays are an especially successful day for us given that it us the quietest day of the week – over $600 in ink sales Tuesday last week.  Every day since the latest catalogue promotion hit has delivered excellent business.

This is our eleventh ink promotion.  Consistency around brands, promotion and competitive pricing has established us in our area and this brings repeat business after a catalogue ends.

Most days, we sell more from three metres of ink than we do from two aisles of stationery.  While this could be a reflection on our stationery offer, I think it speaks to consistent external marketing of the ink offer.

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newsagency marketing

Promoting the copying service

quayside.jpgThe landlord at the Bayside Centre in Frankston has provided access to large format poster lightboxes for June for our promotion of copying and related services.  Australia Post has moved out of the centre and they were doing good copying business.  The opportunity to promote the business elsewhere in the centre was too good to pass up.  While we wanted to hold off until we rebranded the business, the space was free this month so we took it.

We did the artwork in-house to the standards required by the landlord and and are supporting the posters around the centre with flyers given to other tenants and being put in customer bags.

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marketing

Driving ink sales into tax time

hot_ink_fhn.JPGThe HOT Ink! ink and toner campaign which started a week back is working very well for us.  Sales have been fantastic – brilliant yesterday!  The brochures distributed to homes and businesses around our centre are generating good traffic including plenty of new customers.   The brochure shows us as competitive on well known brands of ink.  The brand message is as important as the price message.  This is important in the ink space and stationery more boradly.

We have the HOT Ink! brochure in a stand at the front of the shop (see photo) to attract passers-by in the centre and we give one to each customer.  This is a good time to be promoting ink since it fits with the end of the financial year and sales which major retailers are running right now.  HOT Ink! is a nice competitive pitch.

Disclosure: HOT Ink! is an exclusive newsXpress offer.  I am a Director of newsXpress.

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newsagency marketing

Expanding ink

fhn_ink_expand.JPGWe have expanded our ink range at Forest Hill on the back of good growth for the category.  Regulars here will know that our sales were knocked out a bit when the new Dick Smith store opened opposite us.  Regular promotions, keen pricing (supported by professional shelf talkers) and excellent customer service helped quickly recover and get us back on track for growth.  The expansion of range has been driven by the growth we are seeing.  We often make more each week from this small space and stock commitment than we do from our entire stationery department.  This is interesting because we have more competitors with exactly the same range of ink in our centre than we have competitors offering stationery.

The photo shows the expanded space.  The next step is to dress it corporately.

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newsagency marketing

Free camera for mum

hallmark_camera.JPGThe pink camera we have as our Hallmark Mother’s Day Giveaway is a great promotion. I like that it is a local prize – one of our customers will definitely win. This is important given that we are pitching local shopping at every opportunity. A national prize does not have the same local appeal.The camera connects back to the Hallmark Card for Cure campaign.  Hallmark has been recognised for their contribution to the workd of National Breast Cancer Foundation.

Often prizes for competitions are impractical.  The Sony camera is practical, just about anyone will have a good use for it.

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Greeting Cards

Using the stimulus package poster

stimulate_newsagency.jpgI received calls yesterday from people seeking permission to use the stimulus poster I blogged about.  Two asked if they could give copies to other businesses for them to use, another was from a newspaper wanting to run it as a full page ad to support local businesses and another was asking for permission to reproduce it in their newsletter. The answer to each request was Yes!

We are happy for the stimulus package poster to be used anywhere it is likely to encourage support for independently owned retail businesses.

The idea I like the most is from the newsagents printing copies for other retailers in their street to put in their windows.  This is an excellent example of what being part of a local community is about.

Thank you to everyone who encouraged us to develop an alternative poster.

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newsagency marketing

Perth marketing seminar for newsagents

nx_perth.jpgnewsXpress is hosting an introductory briefing in Perth for prospective newsXpress members on April 30 – between 10am and 12 noon with a light lunch to follow. Any newsagent interested in achieving more from their business is welcome to attend.  Practical marketing ideas will be outlined along with details of benefits of joining newsXpress.

I will be there along with others representing newsXpress. Click here to download a copy of the brochure.

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newsagency marketing

Second stimulus package poster

Here is a draft of a second stimulus package we are making available for us.  We have taken on board comments made to our earlier post and private comments sent to me.

stimulate_newsagency.jpg

Click here for a PDF copy of the poster.

The creative team at my newsagency software company, Tower Systems, is creating this collateral to provide newsagents with options for connecting with consumers around the stimulus payment.

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newsagency marketing

Newsagent stimulus package promotion

Below is a draft of the artwork we have developed at Tower Systems for newsagents to use to invite customers to spend their federal government stimulus money in a local newsagency.  I felt it was important for newsagents to respond in some way to marketing from electrical, furniture and other outlets chasing the stimulus money.

stimulus_package.jpg

I’d be interested feedback – direct or as comments here.  I am not sure that this artwork is quite where it needs to be.

My goal was to tell people that buying a plasma sends money offshore whereas more of what you spend in a newsagency stays here, local.

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newsagency marketing

Mother’s Day in newsagencies

fhn_mday_092.JPGWith Easter later this year the pressure was on to get Mother’s Day out and into promotional space.  It is an important season for us in terms of sales of cards and gifts.  Mother’s Day is also important in connecting us with the National Breast Cancer Foundation though the sale of Hallmark cards as part of their Cards For Cure commitment.

Last year we achieved a 22.% lift in Mother’s Day card sales over 2007.  We are chasing double digit growth again this year and triple digit growth in gift sales – we have a much bigger range of gifts than a year ago.

Mother’s Day is an excellent opportunity for newsagents to take a stronger stand in the gift department, or start with gifts if you are not in this space already.

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Gifts

Marketing to neighbouring businesses and workers

sr_neighbourhoodcard.jpgWe are introducing a loyalty cards for people who work near our Sophie Randall card and gift stores.  A holder of the Sophie’s Neighbour Discount Card will receive a discount off each purchase and have access to other neighbour only offers and promotions.  We have business processes (including in our POS software) behind the offer to track the business benefit.  This is important because if it works we will trial it in the newsagency space.

The neighbour card is different to a VIP card or volume based loyalty card.  It is innovative.  The card unashamedly seeks to recognise and appreciate our neighbours.  Our research suggests that this is important in several of our locations – Melbourne CBD especially.

The traditional VIP club offer has had its day in my view since so many stores play in this space.  Shoppers I talk with are cynical about the real value of many loyalty cards.  We figured that by focusing on a specific group with a common location connection we can break free from a me-too loyalty program offer.

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Newsagency management

Great Book Sale at Forest Hill

booksale.JPGOur Book Sale at Forest Hill is working very well.  Customers love the offers in the flyers – they always do.  Book sales are very easy to run when you partner with a good supplier and back by investing in external marketing.  This is another excellent way to draw new customers to the business.  Books, Ink, calendars – they all work the same: great sales, good margin and new customers getting to know the business.  The key linkage between them is external promotion.

Customers react to event sales lick this book sale this more over time, as they get to know your brand and that your business is different to other newsagencies.

Newsagents need to seize every opportunity to promote outside the business – like this book sale.  Bringing in new customers every week is crucial to the health of our businesses.  It started immediately after our last HOT Ink! brochure which also sought to bring new customers to the shop.

These new customers buy other items, they are shoppers and browse well.  This drives good business in other departments which are browser friendly such as magazines and cards.

The book sale we are running is a newsXpress strategy.

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Book retailing

Newsagent TV commercial playing in-store

I was in a newsagency earlier this week and they were playing the TV commercial I funded late last year for the channel on their in-store TV.

If money were no object I’d like this and related commercials to run regularly on TV and in-store to remind the community about our community connection. While shoppers can buy everything we sell elsewhere, they cannot buy our local community connection, our customer service or our genuine smile.

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newsagency marketing

February customer newsletter

nx_fhn_apr09.jpgClick here for a PDF copy of our April 2009 customer newsletter for our newsXpress Forest Hill shop.

We have copies of the newsletter on a stand at the front of our newsagency  – for any passer-by to take. This is in addition to advertising flyers promoting ink, books and other deals we also make available customers from the same location.


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Customer Service

Hot Ink! brings in new customers

fhn_ink_cashback.JPGWe are experiencing the value of marketing outside the shop with the latest Hot Ink! campaign.  Customers are bringing in the brochure in with the products they want already circled.  The Brother $20 cashback offer is popular as is the exclusive coupon offering a 10% discount off a second cartridge.  As we find each time we distribute a Hot Ink! flyer to homes around our newsagcnies, new customers come and visit – some just purchase ink while others pick up a magazine, paper or other items.  The flow-on benefit of attracting new customers is considerable.

It is campaigns like this which are crucial for navigating to the newsagency of the future – individually and as a channel. We are promoting branded product at competitive prices.  This helps push-back on the consumer belief that newsagencies are expensive.  We are also promoting product knowledge.  This leverages what consumers think about newsagents when it comes to stationery.  Most important of all, we are promoting relevance. This is what newsagents have to do to stay, well, relevant.

The reaction to the campaign is exciting and motivating.

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newsagency marketing

HP74 ink – only $25.95

Big W is advertising HP 74 ink for $32.84.  Our price is $25.95.  Big W is advertising the HP 56/57 twin pack for $81.98.  Our price is $69.95.

Big W claims to be committed to giving customers low prices on everything they sell.  When it comes to ink, Big W is not offering low prices.  Our newsagency and other newsXpress newsagencies with the Hot Ink! offer beat them on key popular items.

Where Big W can beat us is in convincing consumers that anything in a Big W store is at a low price.  Kudos to their marketing for acheieving this.  As is the case with some of their ink, the marketing claim is not maatched by aaction in store.

To be fair, there are plenty of products where Big W beats us.  I’m happy to have a win.

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newsagency marketing

Smart ways to grow your newsagency

bne_workshop.JPGThe KICK START YOUR NEWSAGENCY management workshops I am involved with are in full swing. Yesterday in Brisbane we had a good discussion about our all important point of difference and again today in Sydney. It is good to see newsagents so passionate about ways in which they make their business stand out – some have flown into town to participate.  Like all workshops, this one will evolve as I get around the country this week. The details for Canberra, Adelaide and Perth, the remaining locations in this initial cycle are:

  • Canberra. Wednesday Feb. 11 at 6pm. Rydges Capital Hill. Cnr Canberra Ave & National Cct Forrest. Undercover Parking Available.
  • Adelaide. Thursday Feb. 12 at 10am. Rydges Southpark. 1 South Terrace Adelaide. Parking Available.
  • Perth. Friday Feb. 13 at 10am. Holiday Inn.  Burswood.  Parking Available.
  • If you would like to come and join the conversation about growing newsagencies feel free to drop in.

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    Newsagency management

    Newsagency closes and helps other newsagents

    dsc06234.JPGThe newsagency I have written about a couple of times (here and here) when they closed for lunch and closed for a week has closed for good.  While it’s disappointing to see a newsagency close, it is good to see a sub standard operator get out of the business and therefore stop pulling the rest of us down.  I was a regular in this shop and it frustrated me to see empty shelves and to experience mediocre customer service.  Some Victorians will recognise the shingle – the Logo brand was local to Victoria years ago but has not been in use since the mid 1990s.

    The presentation of this newsagency over the last couple of years was one reason I wrote here that the shingle newsagency is of little use any more.  Why would I want my newsagency to be considered part of a retail network with businesses like this?  This is why other retail brands in our channel are getting stronger and why, I suspect, they will refer to themselves less as newsagents and more just by their brand name.

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    newsagency marketing

    Dressing for the OzLotto $40 million

    oz40_dress.JPGElizabeth Beach from Nextra Royal Brisbane Hospital sure knows how to dress for impact. The photo shows how Elizabeth was dressed today to promote tickets in the $40 million jackpot tonight.

    As Elizabeth explained to the newsagent’s workshop I was presenting in Brisbane today, dressing like this sells to customers and it engages with them – helping them to enjoy shopping with you.

    Elizabeth tells me that every day she dresses to connect with the customers and therefore the business. Customers come in daily just to see what she has on. What a fantastic point of difference for the business!

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    newsagency marketing