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Newsagency management

Queensland is recovering

I was fortunate to spend today with a bunch of newsagents at a meeting in Brisbane.  They hailed from the suburbs as and way beyond.  Some traveled up to five hours.  Anyway, you could not have met a more happy, positive and pro-active group. While the floods interrupted their businesses and families five months ago, they are focused on the future.  Many had stories of how far they have moved on.  They were inspiring.

Reflecting on the day and how so many have got through the tough situations presented by the floods, I am left feeling good about the newsagency channel if this is what we are made of.

Taking each day as a challenge to move forward, for this group and many Queensland newsagents, and what they have achieved in a few months as a result is a lesson for all of us next time we stand still and complain.

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Newsagency management

The new category delivering $900 a week

stickerfamily.JPGSome months ago newsXpress released the My Family sticker range from The Sticker Family.  Like all newsXpress offers, it was not mandatory – members can choose which offers they take up and which they do not.

Almost since the launch of the stickers, we have been selling $900 (ex GST) and often more a week worth of these stickers in one of my newsagencies.

newsXpress negotiated a group wide discounted price and backed the opportunity with a package of strategies and tactics designed to help newsXpress members make the most of the opportunity.  Embracing these strategies and tactics was optional for newsXpress members.

I know of some newsagents who heard about the Sticker Family range long before newsXpress got involved who did not think this range appropriate to a newsagency business.  The key was to delve into the product range, research consumer motivation, develop a pitch which works with the newsagency customer and back this with appropriate collateral.  It is the total package which has got me to the $900 a week which I am seeing.

Granted, I am getting this result in a major shopping centre situation.  Still, I am happy not only with the $900 a week revenue boost but am also loving the excellent margin, that customers attracted to buy the stickers buy other items and that some customers shopping for cards, magazines and newspapers buy stickers on impulse.  The range is a winner on many fronts.

My analysis suggests that the total boost in weekly revenue driven by the stickers is around $1,400 a week ex GST.

I like the stickers because they are a habit based product, they appeal to families and they generate good word of mouth.  Three key factors for newsagents in today’s market.

Any retailer can access this range.  Success will depend on the value you add as a retailer in terms of strategies and tactics to underpin the range … as is the case with so much of what we sell.

Just putting a product out is not enough in retail today.  We need to be fully engaged to attract shoppers and convert their presence into dollars.

I don’t make a point of talking about many of the  newsXpress success stories here as to do so would not be fair to the newsagents who pay newsXpress to access the point of difference the group delivers. I am making an exception this time as the product is so well established across the group.

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Newsagency management

Bed warmers show the diversity of products in a newsagency

img_0197.JPGCheck out this timely and creative display by Renee, the manager of the newsXpress Watergardens store.  Renee sourced these cute and safe bed warmers from Intelex and setup this display at the front of the store.

The display was up in perfect time for the cold snap we are experiencing in Victoria this week.

Notice the toy microwave on the display? Renee placed this to show shoppers what to do – you microwave the bed warmers.

There are several points I’d like to make about this initiative: it shows off a broader than usual range of products one would find in the traditional newsagency, it has been placed to attract shoppers to the store (and it is), it presents an sense of fun, the display is what they call retail theatre, the bed warmers make for a good gift to go with the great range of cards in store and … the overall message is one of innovation (for a newsagency).

I know of plenty of newsagents who would balk at carrying bed warmers.  Sometimes you need to let go and encourage people who are closer to your shoppers to do your buying and displays.

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Newsagency management

All hail the geek

maggeek.JPGI love this cover of Australian Science magazine.  It is a bit of fun about the rise of the geek.  It is also a bit of fun with the whole cover model concept.

We are going to give the title a shot at the counter on the back of this cover.  My sense is that it is the type of cover which will get someone picking up the title for a browse who would not usually take this step.

Regular readers here would know that I think it is important that we assess covers of magazines and seize opportunities to promote fringe and special interest titles which have a cover with cut through.  The cover on the current issue of Australian Science is one such cover.  It has visual cut through.  there those who will be offended for showing a topless geek, others who will sale that there is too much body hair showing and others who will love the homage to the geek.  Regardless of what drives the interest, I am certain this cover will increase browsing and we all know that …. increased browsing = increased sales.

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magazines

Fairfax takes the only option available

The announcement today by Fairfax to make cuts is the only decision available to the newspaper publisher.  More changes will be essential if the company is to weather the changes it is having to deal with.  Fairfax is not alone, all newspaper publishers are seeing a shift reader engagement and a shift in revenue … on the back of considerable cost pressures.

While I feel for those losing their jobs from today’s announcement and the announcements to come, the company has no choice but to reconfigure its operation in response to today’s marketplace.

Newsagents need to be making similar moves, changing the core of our businesses to make them more responsive to today’s marketplace.  If we were making the tough decisions like Fairfax management has just made we would:

  1. Cut the magazine department in our retail stores to something between 700 and 900 titles in all but a few newsagencies.
  2. Set the terms for which magazines can be supplied to our businesses.
  3. Quit home delivery.
  4. Cut all stationery lines which are not cash flow positive.
  5. Remove full time managers from newsagencies with retail sales (outside of lotteries) of less than $1M a year.
  6. Expand into new product categories which fit with the traditional newsagent customer.
  7. Start making business decisions based on real numbers.

There is more I could add to this list.  What I have written is a start.

Like the folks at Fairfax have discovered, now is the time for some tough decisions in newsagencies across Australia.  The opportunities are tremendous if we seize them.

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Newsagency management

Newsagents offered $1.00 for each extra copy of The Age sold

age-bonusdollars.jpgFairfax wrote to Victorian newsagents yesterday offering a bonus payment of $1.00 for each copy of The Saturday Age and The Sunday Age sold by beyond the retail sales target for the  newsagent.  This is an extraordinary and unprecedented offer by an Australian newspaper publisher, a generous offer for newsagents – $1.00 for every copy of the newspaper above the sales target and on the weekend of the Royal Wedding.

It is a pity that some distribution newsagents will not pass the offer on to their retail newsagents.  I heard that one newsagent said yesterday that it is not for sub agents.  Well, no, that is not true.  Fairfax has made it clear that the distribution newsagent will be paid based on all sales they achieve – through their own store and general retailers (sub agents). Read the letter.

Entrepreneurial newsagents will share the benefits of the bonus with sub agents to mamximise sales, delivering a classic win win.

Petty dinosaur newsagents who don’t understand or hate sub agents will refuse to share the bonus opportunity.  Sales of the Age will reflect this, delivering a classic and ignorant lose lose.

Fairfax should contact sub agents and find out if they were refused the opportunity.  I am sure that snubbed sub agents would dob in newsagents who refused to engage. I would be happy to.

Kudos to Fairfax for making the offer.  Now, if only they could make sure that all retail only newsagents could access this and show what could really be achieved.

Click on the image for a larger copy of the letter from Fairfax to newsagents.

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Newsagency management

Connecting product categories in a newsagency

cardsxc2.jpgA newsagent earlier this week was surprised and thrilled to discover that more than 10% of their card sales are for religious occasions – confirmation, christening, baptism.  They knew that religious cards were popular in their newsagency but not to the extent they now know.  Religious card sales are more than double they thought was the case.

Knowing card sales at the category, segment and card level, by drilling down into card performance data and comparing trading periods, provides an insight which can change a business.  It certainly is in the case of this newsagent. Armed with factual data, they are planning several changes to leverage the extraordinary traffic and sales they are generating around religious occasions.

The discovery of the value of religious cards in this newsagency was made as a result of the new Hallmark category level reporting developed in association between my newsagency software company, Tower Systems, and Hallmark Cards. The new and exclusive reporting provides a hitherto unavailable insight into the performance of cards, from the top level down, and in a format which newsagents can use to drill down into micro level data.

I have seen excellent examples over the years of greeting card sales data being extraordinarily valuable to newsagents in expanding other product categories.  Take the example of the newsagent discovering this week the value of religious card sales.  They can now, with certainty, expand the range of gifts they sell with religious cards.  Indeed, since they have the data breakdown by religious occasion, they can expand gifts in a targeted way.

The card performance data allows the newsagents to act in a pull approach to cards and gifts rather than accepting a push approach.  The data in a newsagency is far more valuable for determining what products should be carried in that newsagency than the data held by a supplier.

Newsagents who I see expanding their businesses are usually doing so by analysing the performance of a department, like greeting cards, and using that data to expand other departments in their business. I’d be happy to be a sounding board for anyone looking for such expansion opportunities in their business performance data.

Newsagents with the Tower Systems software should implement the free change to produce the new Hallmark reporting.   Those with John Sands cards will have access to something soon. Newsagents with other software will get access soon as the Tower initiative has some approach Hallmark.

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Greeting Cards

The space fight between Easter and Mother’s Day

Space is at a premium in newsagencies at the moment with the Easter and Mother’s Day seasons colliding in their requirements.  Add to this, a binge of partworks releases, the traditional (and large) Easter Book Sale, magazine features to promote and the regular day to day activity in a well run newsagency and, yes, space is in high demand.

We are complicating it is a couple of my stores with a Toy Sale which still has two weeks to run.  This has been our second successful Toy Sale in four months.

We are addressing the unusual demands on space over the next few weeks with a process of regular rotation for the two major seasons in play as well as regular rotation for the magazine promotions.  This is something we have always done but which is receiving even more attention right now.

As for the glut of partworks, they are not getting the attention we would like.  Poor planning on the part of all involved, flooding newsagents like this.

Don’t get me wrong, I am not complaining about the higher than usual demands on space.  As retailers we live for opportunities to have our stores full of stock and to show off.  I have two core issues: the glut of partworks and the lack of consideration by some suppliers around how much space we give them when we are so busy.  No matter, they will get over it.

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Newsagency management

How often do you look at your Profit and Loss statement?

I get a Profit and Loss statement for my newsagencies within two weeks of the end of the month. This includes an assessment of the month against budget, year to date against budget and a rolling forecast a year out based on current trends.

I am lucky to have a CPA on staff who can do this.

Unfortunately, too many newsagents do not get a profit and loss more frequently than once a year. I am sure that this hurts business decisions.

A properly constructed P&L will guide good business decisions. While Point of Sale software can also do this, it can only go so far as you really need all the business expenses to get a whole of business view.

This is on my mind today because of a newsagent who is in trouble and who has not seen a P&L for their business for more than a year.

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Newsagency management

Challenges for retailers in New Zealand

I have been in New Zealand twice in the last two weeks – returning yesterday from the latest trip. On each occasion I have had the opportunity to speak with a range of retailers. They are doing it tough, tougher than in Australia. The New Zealand economy was struggling before the Christchurch earthquake. Since this awful event shoppers have pulled back and this is impacting retail across the board.

The good news is that entrepreneurial retailers are employing new ways of attracting customers. The best I have seen is the local connection. This made me think of newsagents.

Pitching for local business in support of the local community is a strong message for New Zealanders who are working together to lift the country from the considerable economic and emotional cost of the Christchurch earthquake.

This same message works for Australian newsagents. It is our point of difference over other local outlets selling newspapers, magazines, greeting cards and stationery. Most newsagents can say: we live locally, we shop locally, we employ locally and we support local community groups and charities.

Making the local connection can be powerful for a business. It can be a way to rebuild in tough times as some New Zealand businesses I have seen this week show.

The key is to move forward. Too often I meet people, newsagents and other retailers, who wallow in self pity about economic conditions or personal circumstances. If that energy was directed into taking small steps forward they would find their situation improve. This is what I have seen earthquake affected retailers doing in New Zealand in the last week.

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Newsagency management

Fighting the banks on their anti small business EFTPOS fees

Newsagents need to gear up for a fight with the banks on the new EFTPOS fee regime.  Otherwise Coles and Woolworths will have the advantage of not having to pay the 5 cents (or more) transaction fee wel will face with the recently announced changed.

The EFTPOS fee move is all about the banks looking for other fee opportunities.  In this move, they have a fee which is difficult to understand and somewhat removed from the consumer.  By hitting some retailers (the weak and generally disorganised) and not others (the big and very organised) they are giving big businesses an unfair advantage.

What are newsagents going to do about this?

If we do not fight, many of us will probably absorb the fee as another cost of business. Those who do not risk negatively impacting customer goodwill.

Our fight should / could include:

  1. Lobbying local federal members of parliament.
  2. Complaining to the Banking Industry Ombudsman.
  3. Complaining to our banks.
  4. Moving our business to a smaller more friendly bank.
  5. Running a national and unified across the counter campaign – to EVERY newsagent customer.
  6. Calling talkback radio to get the story on the agenda.
  7. Picketing outside Coles and Woolworths head offices.
  8. Joining with other retail groups and bodies to unite on this common cause.
  9. Writing to newspapers.

TYRO is a focal point on this issue since so many of their retail customers are small businesses.  I am confident that they will also provide suggestions of how newsagents can engage on this topic.

This is not an issue which newsagents should leave to the next person to deal with.

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EFTPOS fees

Phasing out postage stamps?

Newsagents with post office agencies may be interested to read about the move in Denmark  where people can text the post office for a code which is written on an envelope instead of purchasing a stamp.  The BBC report says that Sweden is also considering the move.

I don’t see Australia Post moving to this any time soon unless they want to divert focus away from their retail network, especially their government owned stores.  Personally, I’d encourage Australia Post to do anything possible to reduce traffic to their government owned stores.

My personal issues with Australia Post aside, the mode in Denmark does make sense.

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Australia Post

Trifecta of winners at NSW/ACT newsagent awards

Congratulations to the winners at the NSW/ACT Newsagent of the Year Awards announced Wednesday night in Sydney.

  • 2011 NSW/ACT Distribution Newsagent of the Year. Highlands Marketplace Newsagency. Craig and Jennifer Boyd.
  • 2011 NSW/ACT Retail Newsagent of the Year.  Green Hills Newsagency.  Allen and Brenda Kavanagh.
  • 2011 NSW/ACT New Technology Newsagent of the Year.  newsXpress Young.  Ted and Kate Loader.

These businesses are beacons in their respective communities, operated by newsagents deserving of the kudos and recognition each award brings.  They do the newsagency shingle proud.  Congratulations!

I’d encourage other NSW/ACT newsagents to visit these businesses.  You won’t be disappointed.

I am proud to note that each of these businesses relies of software from my newsagency software company, Tower Systems.

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Newsagency management

Newsagent refused supply of the Winning Post

I know of a retail newsagent who cannot get the Winning Post.  their distribution newsagent, who operates a competing retail newsagency, says it is not  title for sub agents.  No amount of representation has been able to change the situation.  The retail newsagent has direct magazine accounts but not for newspapers.  Each week they turn away Winning Post customers.  It would appear that this is what the distribution newsagent wants.

The distribution newsagent should be penalised for this behaviour in my view.  You are either a distribution newsagent or not.

One alternative for the retail newsagent is to encourage those looking for the publication to migrate online.

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Newsagency management

Recommending magazines to shoppers

whs3.JPGIn the international departure area of Melbourne Airport, beyond customers, is a WH Smith store.  At the front of the store is this stand with magazines they recommend.

The display is capped with a sign: WH Smith recommends Our No. 1 Magazines.   I like this, especially in a transit situation like the airport.

Newsagents considering a display like this should ensure that they own the fixture.  Do not get a fixture from a publisher for the display for it is only with your own fixture that you have control of the titles you promote in this way.  Since such a display is about your recommendations you need to ensure that you control what is placed there.

The WH Smith display shows top selling titles from Pacific Magazines and ACP Magazines on the top row.  An aware consumer is more likely to trust than if the top row contained titles from one publisher.

The only thing I would change about the display, for what it’s worth, is the placement of Frankie.  Given that this title is reporting the fastest circulation growth over the last two audits, it should be higher on the stand.

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magazines

Trifecta of winners at Victorian awards

Congratulations to the winners at the Victorian Newsagent of the Year Awards announced last night in Melbourne.

  • Distribution Newsagent of the Year – Patterson Road News and Tatts
  • Retail Newsagent of the Year – Queenscliff Newsagency
  • Technology Newsagent of the Year – newsXpress Beechworth

These businesses are beacons in their respective communities, operated by newsagents deserving of the kudos and recognition each award brings.  They do the newsagency shingle proud.  Congratulations!

I’d encourage other Victorian newsagents to visit these businesses.  You won’t be disappointed.

I am proud to note that each of these businesses relies of software from my newsagency software company, Tower Systems.

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Newsagency management

Saying goodbye to customers

nxpfh.jpgWe had our last day of trading at Forest Hill yesterday and it was a real treat.  The shop was crazy busy, busier than Christmas, thanks to the deals we ran, the lottery superdraw and it being our last day.

Customers came in to say goodbye, some bearing gifts.  It was bittersweet in many respects … keen for the next experiences we will encounter yet thoughtful of the wonderful memories and good times from the last fifteen years in what I am told is Victoria’s oldest shopping centre.

Forest Hill is surrounded by retirement villages, nursing homes, assisted living and plenty of residential areas. Like any newsagency, we, all of us who worked in the shop, established connections and even friendships as much as you can serving the same customers once or twice a week for years.

We had some putaway customers tell us that they travelled 30 minutes by car to get to us because of our putaway service.  Some of special interest magazine customers – model railroad, aviation, crafts, music, old cars – told us that they looked forward to shopping with us because of our coverage of their particular interest.

The well wishers were wonderful as were the jokes.

Yes, there was the odd customer angry that we did not have the stationery item they wanted and demanded to know what sort of newsagency is this? Our explanation that we were running down stock at the request of the purchaser was not enough. It was as if they wanted something to be rude about. It was sweet hearing another customer put them in their place.

The day was a reminder of the difference we newsagents can make in our communities and in the lives of those we serve.  It felt as if we did make a difference for many people … compared to major retailers … as if some really did depend on us.  Indeed some made the point of saying that they would never buy their magazines in Coles or Woolworths and that they loved out kind of shop.

Yep, made us feel pretty good. Newsagencies do matter!  What a delight for the last day.

I’ll blog with some observations about how shoppers reacted to some of our deals later in the week.

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Newsagency management

Great newsagent sales counter offer: nail files

counteroffer-nails.JPGWe continue to enjoy good success selling nail files at the counter of a couple of my newsagencies.  Granted, these are cute looking fashion items, not your traditional nail file.  They are an easy item to add to an existing purchase, often using up loose change.  They are great for us in that they deliver a 50% margin.  A nice add on to a newspaper or a magazine sale.

Too often newsagents clutter their counters with products which suppliers request be placed at the counter.  Every item in such a prime location should be there because it is delivering the premium financial return befitting the premium nature of the space.

We give a new product a week.  If there is sales movement, it stays.  If there is no movement, it is either moved to a different counter location or elsewhere in the shop.

At the counter we have had tremendous success with: lip gloss, nail files, key rings, seasonal pens, novelty items, seasonal candy, branded stationery items being promoted in high rotation on TV and items which connect with news of the day – such as a shredder connecting with identity theft.

These are just some of the counter opportunities for newsagents. The keys are to have a crack … you will soon find what works for you.  Don’t obsess about the ticket price.  For example, something which sell for $1.00 and which has a 50% margin is great value if added to a newspaper sale.  You are doubling your dollar margin (depending on your location and situation) for less than double the sale value.

Look at your counter from where your customer stands.  Be critical about it.  De-clutter – by taking EVERYTHING off and rebuilding.

Remember, you own the counter, you ought to control what is placed there.

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Counter offers

Farewell Forest Hill

farewell-foresthill.jpgA few months ago we signed an agreement for the sale of our newsXpress Forest Hill business.  This came at the same time we had been temporarily relocated by the landlord due to construction impacting our level 2 location.  The construction dragged on as did the negotiations for a new lease.  The timing is such that we have to be out of our temporary location on Saturday February 12.  The couple purchasing the business will not be ready to trade from the new location until early April as they can only get access at the end of this month and have a full shop-fit to undertake.

Given that we have been at Forest Hill for fifteen years, we wanted to give our customers fair notice of the changes.  Yesterday, we started handing out a letter explaining the moves.  I publish it here to show our approach to sharing the news with our customers, to demonstrate our transparency and to publish the facts to our gossip loving channel.

We have a busy two weeks at this store while also keeping the finger on the pulse of our three other newsagencies.

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About us

Check your business insurance

In the light of experiences newsagents have had and are having with insurance as a result of the floods and some experiences from Victoria following the bushfires two years ago, now is a good time for newsagents to check their insurance coverage.

Ensure that you have coverage for all of the events appropriate to your business.  Ensure that your stock value is accurate.  Ensure that your fixtures value for replacement is at the level it ought be.

The last thing you want is to find that you do not have enough coverage when you need it.

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Newsagency management

The newsagency management challenge for 2011

On Monday I blogged here that of the cose to 3,000 newsagents with a newsagency Point of Sale system in their business, too many do not use the software its full potential.

This failure to use the technology means we have inefficient, unprofitable and theft risking newsagencies.

I laid out some straightforward steps newsagents could take to improve efficiency in and control over their businesses.

I’m glad to report that many newsagents called me to talk about their next steps in improving their businesses in 2011.  More need to act on this.

If you seriously want a more efficient, profitable and better newsagency, here are Here are the proven simple steps to saving time, cutting theft and reducing dead stock in your newsagency.

  1. Receive all stock you sell through your computer system.
  2. Scan ALL sales.
  3. Scan out all products you return to suppliers.
  4. Eliminate all department sales – where you type in the amount of the item as you would on an old cash register.
  5. Do a complete stock take with the computer system.
  6. Implement a program of rolling stock takes of the store by section – never pay for a professional stock taker again. Act on the discrepancies reported from your rolling stock takes – this is theft – by moving categories, being more vigilant or eliminating the lines.
  7. Generate stock replenishment orders using your computer system.  STOP relying on supplier reps to order for you – they work for their boss and not for you.
  8. Integrate your stock control plan into the schedules of all who work in the business.

There can be no excuses.  If you want to make the most out of your business (and why else would you be in business?) then following these steps is essential and urgent.

If doing a complete stock is too big of a job, consider starting with one department by implementing full stock control justin that part of your business.  I promise you that the experience will drive you to do the whole store.

Newsagents who do not fully manage their entire inventory in the way I suggest are more likely to experience theft, more likely to make bad business decisions and will have much more money tied up in stock than is needed.

Newsagents who do not completely and professionally manage their inventory ought to get their own house in order before complaining about anything else impacting their business.

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Newsagency management

Too many newsagents ignore the efficiency opportunity

Too many of the close to 3,000 newsagents with a newsagency Point of Sale system in their business do not use the software to manage stock.

This increases their exposure the customer and employee theft, it leaves them overloaded with stock, more than they need for the business, and it is costing them thousands of dollars a year in unnecessary wages.

The majority of newsagents have the technology at their fingertips yet too many do not use it.

It is as if these newsagents want to pay more in wages than they need to, carry more stock than is necessary and accept theft.  Dumb, dumb and dumb.

Is this you?  Do you genuinely manage your inventory?  Do you use your computer system to generate orders or do you order based on gut feel, walking around the shop with a notepad and pencil or, worse still, by letting a supplier representative do it for you?

I have seen newsagents implement full stock control, without spending any more money on technology, and cut wages by $1,000 a month, cut their stock holding by $10,000 and cut theft by $15,000 in a year.  That is a total saving in the first year of $37,000.

Newsagents with these tools at their fingertips and not using them have no excuse.  They are financially hurting their business and the newsagency channel as a whole.

Here are the proven simple steps to saving time, cutting theft and reducing dead stock in your newsagency.

  1. Receive all stock you sell through your computer system.
  2. Scan ALL sales.
  3. Scan out all products you return to suppliers.
  4. Eliminate all department sales – where you type in the amount of the item as you would on an old cash register.
  5. Do a complete stock take with the computer system.
  6. Implement a program of rolling stock takes of the store by section – never pay for a professional stock taker again. Act on the discrepancies reported from your rolling stock takes – this is theft – by moving categories, being more vigilant or eliminating the lines.
  7. Generate stock replenishment orders using your computer system.  STOP relying on supplier reps to order for you – they work for their boss and not for you.
  8. Integrate your stock control plan into the schedules of all who work in the business.

There can be no excuses.  If you want to make the most out of your business (and why else would you be in business?) then following these steps is essential and urgent.

Some reading this will nod their head and agree that they should follow my advice.  That is where it will sit … an idea they agree with but not acted upon.  These people are ignorant, they don’t care about the thousands of dollars they will lose this year in their newsagency as a result of their inaction.

In addition to cutting theft, reducing your investment in stock and cutting paid-for hours, you will access other benefits, I promise you…

  • Better business decisions.  When you have accurate sock on hand data in your system you can rely on accurate Return on Investment, Stock Turn and Return on Floor Space data – by department, category and item.
  • Better understanding. Thanks to accurate comparison of supplier comparison data.
  • More informed strategic planning.  Thanks to an accurate and financial performance based assessment of your business.  If you are concerned about the impact of devices like the iPad on your business you will want to contemplate diversification.  Some options will be obvious thanks to more accurate and meaningful business data.
  • An easier business to sell.  Implementing the eight pointed noted above results in a business which is more profitable and easier to run.  This will make it easier to sell your newsagency. A smart broker will point this out when comparing your newsagency with another.

To kick start your newsagency in 2011, I urge you to act on this list.  Today.  If you have questions or comments, call me on 0418 321 338.  I am happy to help regardless of the newsagency software you use.

You can’t plan for the future unless you are fit and healthy today.  My eight point list goes to the heart of the health of your newsagency.  Businesses which compete with newsagencies – supermarkets, convenience stores, petrol outlets, card shops, stationery warehouses, national variety stores – they all do this as a matter of course.  How else do you think they have been able to take so much business from your channel?  They treat their business data seriously.

Are you in? Are you committed to taking these steps to strengthen your business this year?  I hope so.  You need this for your future.  The newsagency channel needs this for its collective future.

On the software side, I’d note that Tower Systems offers an excellent suite of training videos, advice sheets and live online training workshops which cover the area of inventory management and specifically how to unlock the benefits I have outlined above. For Tower Newsagents especially, there in NO EXCUSE.

Please don’t ignore the opportunity I have outlined in this blog post.  You have nothing to lose and thousands of dollars to gain this year.

Remember, I’d be glad to help in any way.

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Newsagency management