Would you buy a car off the lot without fuel? When you buy a newsagency you can reasonably expect to be buying the business in its then existing form: shop fit, stock, customers. It is also reasonable that you expect to be buying information necessary to run the business. Information is the fuel of any good business.
This is on my mind today because of a newsagency which was sold recently where the new owner discovered that the sales history and other business data had been deleted, leaving nothing with which to compare the performance of the business or to guide business decisions.
The people buying the newsagency have been denied access to a key asset which they assumed was part of the purchase. Their job for the next year has been made more difficult. They have no sales history at all. They didn’t want confidential customer account data, just information necessary to properly manage the business.
The people selling the newsagency decided to delete crucial business data for their own reasons. They would have known the cost to the new owners of this data not being available. Their choice has hurt the business they called home for years.
My recommendation if you are buying a newsagency is that the sale contract includes a special condition along the lines of:
The seller agrees to not delete, remove or change in any sales, stock of customer history or data stored in the business computer system or manual records without the written permission of the purchaser.
While such a clause may be more onerous that some newsagency sellers would want, use it as a discussion point.
Industry associations should play a role here and ensure that the business settlement addresses this and other issues – especially since they have commercial relationships with newsagency brokers. The future of the channel depends on new people coming in. One way to ensure this is to offer some guidance around change of owner best practice.
When a newsagent sells their business they are selling the business as it operates. Data is crucial to business operation. Selling an operating newsagency without historical data is like selling a car without any fuel in the tank.