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Media regulation

Media companies pile-on in the appeal against the Rebel Wilson verdict

ABC, Fairfax Media, News Corp, Seven, Nine, and Macquarie Media and all seeking leave of the court to have a say in the appeal by Bauer Media of the decision granting Rebel Wilson $4.5m in damages following her claim of defamation last year.

My personal view is that defamation payouts should not be held back, that Australian courts should be able to detriment payouts in the millions if they judge the harm to warrant it. The risk of such penalties should / could result in more accurate news reporting by media outlets.

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Media regulation

A golden age of news access

We are in a golden age of news sources in Australia., In addition to the brands we know from Fairfax and News and the long term online and email offering from Crikey, we now have The Guardian, The Conversation, The News Daily, Mail Online as well as the ABC and its various offerings as well as Yahoo7 and other established online offerings.

It is terrific having all these voices so accessible.

The competition from the new players must be frustrating News and Fairfax as they play in a crowded signal market when their history has been in a relatively uncrowded print market.

This is on my mind tonight because I’ve enjoyed some time reading post-budget analysis and realised that now in 2014 I have access to a broader range of views than previously. I like that.

Whereas in the past there was a Fairfax view and a News view, now we more voices in the room. This makes us a better informed people and better informed people make better decisions.

Cheers for the Internet and the media diversity it encourages.

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Media disruption

Just read: Breaking News: Sex, Lies & The Murdoch Succession

murdochbookI’ve just finished reading Breaking News: Sex, Lies & The Murdoch Succession by Paul Barry. This is an excellent book – I highly recommend it. It documents the facts of the dreadful phone hacking scandal and contemplates the future leadership of the new split News businesses. The author, Paul Barry, extensively documents his sources. His writing style is that of informed reported more than commentator.

Anyone criticising this book as a hatchet job against the Murdochs would be wrong. It is well-researched and well-written. There are no cheap shots against the Murdochs. There don’t need to be since the evidence relating to the phone hacking is damning.

Breaking News: Sex, Lies & The Murdoch Succession documents how News Corp. has leveraged its power to the detriment of the community which it serves and how the company has not held itself to account to the same standard it uses when targeting politicians it does not support.

 I highly recommend it – especially to newsagents.

While the book does not cover the Australian News Corp. assets in any substantial detail, the book informs the reader of practices engaged in by company representatives in the UK. This information coupled with the obvious bias of the News Corp. press here makes an urgent case for diluting the concentration of media ownership.

One only has to recall the coverage in the News Corp. newspapers here over the last few years hunting down the Labor Government of the day and their lack of interest in the latest travel federal politician travel rorts scandal to realise that they are not fearlessly pursuing the truth – unless it suits their agenda.

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Media disruption

Just read: Killing Fairfax

Killing Fairfax is an excellent read, I couldn’t put it down over the last couple of days. Beyond telling the story of how successive leaders of the once giant media company missed online opportunities, the book takes us deep into Australian media family rivalries thanks to excellent on the record sources.

Newsagents wondering about the future of newspapers ought to read this book. It’s pages are drenched with insights newsagents could benefit from as they plan their future.

Beyond the question of the future of print, this is an excellent business book and most instructive for businesses facing the challenges of disruption to the model they were founded.

Kudos to author Pamela Williams. I highly recommend Killing Fairfax.

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Media disruption

Why media companies should not be listened to on media reform

I am disappointed that politicians are listening to media companies about media reform. Here is another issue where the voters are ignored in favour of conflicted special interest groups. One only has to look at how the media companies are reporting on reform to see why at the very least a public interest advocate is a good thing.

These media companies have a vested interest – profit. The reform is about a balanced media we can trust. Trust is not part of the profit equation.

Every time I see another story about a media owner or manager lobbying a politician I wonder why smokers don’t get to lobby on tobacco or fat people on food laws or communities on fracking. Hang on, the companies that stand to profit get to do the lobbying.

Politicians go where the money is for counsel. Media companies go where the money is on lobbying.

The reporting of the debate on media reform in and of itself demonstrates the need for reform.  The sad thins is that many Australians will not see this as they have been told otherwise – by some of the media companies most in need of more oversight.

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Ethics

Cynicism in media regulation arguments

It’s interesting to see the media companies get into a lather about the possibility of more regulation when some of these companies have refused to give newsagents an operational environment of less regulation. They have self determination today and reject the creation of a new office to advocate public interest yet they have been happy to leave us in a high regulated state with little control and a model that is competitively disadvantageous to most we compete with.

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Ethics

What to make of the Leveson report in the UK

The release of the report of the Leveson Inquiry has UK newspapers saying they don’t need the control measures outlined in the report. A tragedy has been uncovered brought about by systematic and systemic crime and corruption and the plan for stopping this happening again is being rejected because businesses think they can control themselves. Self regulation failed the UK.

We have seen similar complaints in Australia following the Finklestein report into media regulation. News outlets don’t want regulation, they say it’s censorship.  We have censorship in Australia today in some media outlets and bias on show in their pages. Look at global warming – many media outlets do not report the facts.  Just this week with the AWU scandal we have seen media outlets take down spin in the face of evidence that their ‘news’ was wrong.

You sell more copies and attract more eyeballs with fear and spin than facts.

For a feeling of how newspaper publishers have approached Leveson, read Roy Greenslade’s column in The Guardian.

I am for any measure that dilutes the control of of mass media into few hands and I am for any measure that holds media proprietors personally responsible for false and misleading reporting and criminal activity by any who work for them in pursuing story material.

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Ethics

Read Mark Colvin’s excellent Andrew Olle lecture

I urge newsagents to read the edited version of the Andrew Olle lecture delivered Friday night by Mark Colvin, respected journalist and presenter of ABC radio’s flagship PM program. Colvin gets to the heart of challenges facing journalism and media outlets, he talks about facts and truth … and makes a lot of sense. The last paragraph sums up the core message:

If we want a world where journalists can be paid to tell the truth we have to negotiate these massive changes at the same time. Good journalism – journalism of integrity – is a social good and an essential part of democracy. We have to do everything we can to try to preserve it.

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Ethics

Magazines in Manila (part 2)

mags-manila2.JPGThis photo shows a magazine kiosk I saw in one of the mega malls I visited during my retail tour of Manila this week.  The kiosk was the worst retail experience and situation I saw: poorly lit, lousy customer service, products sealed and not browser friendly and no sense of excitement.  Everywhere else in Manila there are happy employees offering help.  Stores are bright.  It was like this magazine stand was the poor cousin of the surrounding retail.  The magazines themselves were layered on top of each other and while the range was good, the overall experience and situation was not inspiring.

All that said, It was surprising to see magazine represented in a kiosk like this.

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Media regulation

Magazine supply initiative helps newsagents

magazine-supply.jpgMy post last month on the Gotch magazine supply adjustment initiative has generated plenty of interest and questions. Click on the image to see the computer screen through which newsagents can easily and directly adjust Gordon and Gotch supply quantities from the Point of Sale screen. Recent supply and return data is there to help guide the right decision. Once a new supply quantity is entered, an email is sent to a special email address setup at Gotch for this purpose.

I know of newsagents using this facility to increase as well as decrease magazine supply. A confirmation email is sent by Gotch.

While we would all prefer no over or under supply, problems will occur. The real test is how these are resolved.

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magazine distribution

Twitter noise, twitter bludge

I don’t get twitter. Just about everyone is blogging about it and I don’t get it. Okay, I get that you can use Twitter to send messages to anyone saying what you are doing but, why? Technorati is tracking 27,092 blog results for Twitter. Oh, make that 27,093. Google is currently tracking 58,158 blog entries.

Bloggers say there’s a buzz about Twitter. Okay, it’s hip, but what’s the point? Is it that Twitter gives us another way of connecting or is it that it’s a nice free diversion? There are a lot of diversions on the Internet, all impacting on the work day let alone personal time when we used to talk to each other in person and on the telephone.

I just don’t see the point of using Twitter to communicate. I’m sure companies will block access once they see how much time can be lost by geeks saying, to anyone with the time on their hands to read, that they are eating, reading, thinking, bludging … yeah, bludging.

Do people really want to know what I am doing right now?

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Media regulation

The drug pusher and the junkie who wants to go clean

Newsagents have been the magazine specialists in Australia for more than 100 years. Even in today’s highly competitive market where around 50% of magazines are sold in supermarkets, petrol outlets and convenience stores, newsagents remain committed to the category. They see their range of magazines as a point of difference.

Magazine distributors and publishers often complain about the lack of compliance by newsagents in the areas of retail display, data management, adherence to terms and service. The complainers ought to consider their behaviour before complaining about the most cost effective and compliant retail network they have.

In recent years, newsagents- the junkies in the magazine space given the huge range of titles they carry – have been trying to get clean. They have sought to reduce oversupply and not overstock in the various categories. Magazine distributors, the pushers, have made this hard on newsagents. They don’t want their customers to get off the magazine drug.

Take NDD. They know the crossword category is well served with local and imported titles. Yet when one distributor decided not to continue with a range of imported titles because of poor sales they took up the contract. Look at what we received yesterday, January 26, 2007:

ndd-import.JPG

These are Christmas titles from the UK. The competitions touted on the front page are over. They do not have any point of difference to the Australian product other than that they are more expensive. They have an 8 week shelf life. I doubt that any newsagent will make money from these titles.

NDD will make money. They get paid per copy distributed. So, they contract to take thousands of copies, push them out to their naive and disorganised junkie makes and sit back while the money rolls in. For NDD it’s easy money. For newsagents it is a scam.

The government, through the deregulation of the newspaper and magazine supply model in 1999, helped create the current situation. It is disappointing that they are not prepared to look at the impact of their decisions back then. Families are in distress because of the broken magazines supply model – because of the unconscionable behaviour of companies like NDD in distributing product which is not commercially viable for newsagents.

There is no other channel where a supplier can so easily send out product it knows will lose money for retailers as the newsagency channel.

The only solution for newsagents is to boycott grossly underperforming titles and distributors. These titles from NDD are a perfect example. They did not work when Gordon and Gotch had them. They will not work now. NDD does not care because it is paid for its services. Newsagents are left penniless like most junkies.

To the NDD executives reading this – I am not targeting you. Your behaviour in sending grossly underperforming product and long shelf life product brings attention upon yourselves.

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magazines

Time cuts jobs, focuses more online

Time Inc., the top U.S. magazine publisher, will cut 289 jobs from its estimated 11,300 workforce to slash costs as it invests more heavily in Internet properties. See Reuters for the whole story.

Time is not retreating from print. Rather, they are shifting resources to account for the greater contribution of their Internet businesses. Newsagents are not making similar business adjustments. While it is challenging to move a newsagency online, it <>em>is possible to refocus capital so that the business is not as reliant on sales of products which are moving online.

We need to question the amount of real-estate in our shops given to magazines, the location of the newspaper stand, the mix of stationery and how we package our services. As I mentioned in a post over the weekend, we are well served by habit based products. We are equally well served by products which enable us to add value in store such as copying, laminating, invitations and the like.

These considerations are opportunities for us to reinvent ourselves for these new times, just as Time is in the process of doing.

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Media regulation

INMA Newspaper Outlook 2007

blog-inma.JPGNewspaper Outlook 2007 in an excellent report by Earl Wilkinson, CEO International Newspaper Marketing Association (INMA). It confronts issues some newspapers have difficulty reporting in their pages (especially Australian newspapers) – the process of transitioning their revenue model from one based purely on print to one based primarily online with some print model. The US$195 report is compelling reading for newsagents as it 75 pages of evidence that the foundations on which newsagencies were created in the 1800s have shifted. As Wilkinson writes:

Unfortunately, the transition will be most painful for the people who are least informed about the over-arching trends in media industry: the editorial community.

I’d replace “editorial community” with “newsagents”. Newsagents don’t feel the change, certainly not to an extent to accept it as real. Not here in Australia yet at least. Newspaper sales are strong. Enough are experiencing growth for newsagents to be confident.

As this report indicates, the future for newspaper publishers is away from paid for copies and the traditional model. Wilkinson says that the “destination is clear”:

Internet-First
Local Journalism
Always On and Interactive
Core Product Smaller
Lower Profit Margins

Wilkinson sees a newspaper outlook in 2007 based on publishers moving more investment from traditional product to online and achieving more profit from online. Newsagents must listen to this message. While I don’t expect them to stump up the US$195 for the INMA report, they must take note that here is a respected executive from publisher circles saying that the game we have played for decades is over, it’s a new world and investment in your business must reflect this.

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Citizen Journalism

Newspapers to become bit players in media shake-up?

Graeme Samuel, Chairman of the ACCC, delivered an interesting speech at the Broadcasting and Media Congress this morning looking at the flurry of changes in media ownership. Much of what he discussed was about distribution. He started talking about how it was (is?) with the newspaper landing on the doorstep but quickly moved to the smorgasbord of options we have today. He is right to observe that the “Internet has turned distribution on its ear”. He said Australia will get a faster broadband service. This will increase the pace of change. Toward the end of the speech, Graeme Samuel asked a question which goes to the heart of newsagent concerns – “How relevant will it be to have two major newspaper publishers?” While he was talking in the context of media regulation and ownership changes, my interest was more one of how much the question sounds like game over for newspapers – certainly in terms of diversity and relevance.

It’s another reason newsagents need to plan today for this world where newspapers are not the habit they are today. Newsagents need to sit at the table with newspaper publishers with this perspective of a dramatically changed world and to have business plans which pursue traffic and margin outside the sale of newspapers (and magazines).

As Samuel told the audience this morning, the ACCC has published a discussion paper which provides guidance as to how future cross-media merger proposals might be assessed.

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Media disruption

News and Fairfax contemplate sharing logistics and more

On the surface it makes sense, Fairfax and News sharing trucks for newspaper distribution. It would be good if newsagents could unlock similar rationalisation so that they too could drive costs down and thereby achieve a better return. For example, it would be good is the rules of the newspaper distribution system allowed newsagents to include other products in a bag delivered to a doorstep with a newspaper.

Newsagents in some states have just been permitted their first delivery fee increase in years – these fees are set by publishers. Data suggests that in real terms newsagent compensation for each newspaper home delivered is considerably lower today than prior to deregulation. With newspaper cover prices – a key determinant of newsagent revenue – showing less than CPI increases, newsagents scramble to make more than a meager income from the delivery of newspapers. Hence the need to unlock their local distribution network for the delivery of other products at the same time as delivering the newspaper. The lack of return is one reason more newsagents are exiting from home delivery than at any time in the past.

It would be appropriate, if the discussions between Fairfax and News proceed further, that the ACCC considers the proposal at the same time as conducting a review of the impact of the 1999 deregulation of the distribution of newspapers and magazines overseen by the ACCC at the behest of the Federal Government.

Prior to deregulation, newsagents operated under a territorial system. Deregulation took that away and while we have an appropriately more competitive environment, newsagents ought to have been compensated by the Government for having their exclusivity unilaterally taken from them.

If newsagents were auto workers, farmers or chemists, the Government would most likely have thrown millions their way as it has done regularly to those industries to facilitate restructuring.

While not wanting necessarily to reopen the deregulation can of worms, there is no denying that newsagents did have something valuable taken from them by Government action without compensation.

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Media disruption

Newspaper publishers chasing web 2.0 and a revenue model

ifra.JPGI’m at the Beyond the Printed Word conference in Vienna along with 450 representatives of newspaper publishers from 41 countries. Everyone is here to talk about how newspapers can make money from online plays and retain (and even grow) shareholder value in this rapidly changing world.

Day one has been kind of a show-and-tell event with publishers presenting what they have done. For me, the most interesting presentation today was by Mikal Rohde of Schibsted Sok AS in Norway. In just over a year the Sesam search engine developed and launched by this publisher has become the hit of Norway. In a globalisation sense it gives me heart that there are some who can beat giants. They are playing in a space few other publishers play in yet it is a logical place for a publisher because what is a search engine but an aggregator of content?

From an Australian newsagent perspective, what is most important about day one is what has not been discussed that much – that print is old news. Some people on the floor talk as if print is already buried. No, it won’t go away but, boy, will it go through some changes. Everyone at the conference is focused on moving the publisher brands born in print to the online world and while many speakers discuss how their online strategy is supporting their print model, the reality is that profit will determine how this plays out.

Newsagents need to understand that newspapers will not be the traffic driver to our retail businesses in five years that they are today and even less so in ten years. This is why what we spend on our infrastructure must change not only to draw new traffic but also to de-emphasise newspapers and to not provide them the most expensive real-estate in our stores.

I was surprised at what some companies have achieved with very small teams. Some excellent sites and services have been established with teams of ten or less – in businesses employing thousands in their print operation. I was also surprised that most of the companies so far are talking about almost single online strategies. Okay, these single sites have depth. I would have thought that is they were looking to replace a significant portion of print revenue they would need many online strategies. Connecting with an online consumer is not a once a day event to get the purchase and leave them be as is the case with a newspaper. For many, online consumption is 24/7 while with others it is many times a day through many channels – hence the need for publishers to break out from behind the masthead and connect through these channels.

Back to Norway, I like that Schibsted has created their own search engine. The control this provides will prove invaluable to their future.

Live coverage is available in part as a demonstration of some of the technologies on show.

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Media disruption

Dual standards exposed in Australia as Federal Government ponders changed in media regulation

Back in the late 1990s newsagents lost their monopoly in the distribution of newspapers. Newsagents had no say in the matter and were not assisted through the structural change by publishers or government. The result has been years of drifting with an outcome still not in sight. The focus of the changes was competition.

It is disappointing that at the pointy end of Australian media the government is not as focused on competition as it was with newsagents.

Rather than being told what to do by the few who control media and the pipelines which deliver access to media in this country, the government should remind itself of its obligation to competition and what is best for consumers.

I fear that Australia will be a media backwater unless the government changes its priorities. Their meddling is one reason our broadband take up has been slow; why digital television is failing; and, why media ownership is concentrated and therefore consumers less well informed.

Newsagents copped the competition push on the chin and have got on with business. Media companies need to do the same and the only way that will happen is if the government listens to and acts on its rhetoric.

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Media regulation