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magazines

What do you think of the Are Media Take 5 / That’s Life discount bundle?

On February 10, sone newsagents will have a Take 5 / That’s Life bundle on sale for $60.00.

That’s half price.

It’s an offer that makes no sense to me from a retailer perspective. It’s an additional SKU, an additional pocket, all to try and sell two magazines at half price.

Retailer revenue only comes from sales while. This discounting trial costs us money.

What do you think?

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magazines

The value of the loyal magazine shopper in the newsagency

We have this customer come in every three or four weeks and spend usually around $250.00 on special interest magazines. Here’s the transaction from yesterday morning.

Range is key to the sale is range of special interest titles. Shoppers like this one like to go deep.

Magazine segments like music, military, cars, crafts, home decor and similar offer opportunities to serve this type of niche shopper.

Yes, I can hear some of you saying but the 25%, it’s not enough. I agree, it is appalling in 2022 to make 25% from these price controlled / price suppressed products. But, if we’re offering magazines we need to do it on space and labour terms that work for us, and balance this with better margin products, and sales, from elsewhere in the business, which we do.

Anyway, I am not here for that fight today. Rather, I note that there are good magazine buyers out there, spending up, being loyal to newsagencies with range and, often, buying other items to make the visit more valuable to us. This is especially true with the niche segment magazine shopper compared to the weeklies shopper – the weeklies magazine shopper is less loyal.

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magazines

How to do a magazine relay in your newsagency

I first shared advice on how to relay magazines to drive growth in sales back in 2006. Over the years I have shared updated advice here.

While magazines are not as important as they were, and some newsagents don’t have the category at all, I revisited the advice. I share the revised advice below. This is one of 200+ articles on the newsXpress member knowledge base.

In editing the advice, I did a relay two weeks ago in the business I just bought, which does close to $300,000 a year in magazine sales. I read the earlier advice, did the relay and edited the advice. I mention this to make the point that I am writing from current experience. The relay in this business was the first step. next, coming soon, is a trimming of space taken by magazines, to reduce their occupancy cost and thereby improve their profitability. But, the relay had to be the first step.

How to do a magazine relay in your newsagency

A magazine relay is the process of recasting, improving, the layout of magazines in your business, with the main goal of increasing sales and a secondary goal of improving retail space efficiency.

Typically, a relay of 1,000 magazine pockets can be completed in 4 hours. This time investment can add 5% and more to sales. (I did this recently (December 2021) in a shop that had never had a magazine relay.)

In an older version of this advice we advised what to place where. That is not what we consider best practice today. No, today’s approach is more organic, more what you want for your business.

Think of it as starting with a blank canvas and no plan as to what the final art will look like.

DO IT YOURSELF, DO IT ALONE.

A magazine relay is a statement about the business, a marketing and management activity. It sets the tone and says this is who we are, what we do and what we stand for. Doing it yourself is a leadershipstatement. Doing it alone means less conflict, less noise. And remember, the relay is not a destination … because regular change in magazine layout is essential.

PLACEMENT.

Magazines are best located on a wall of the shop, and not in a centre fixture taking up premium retail space best allocated to higher margin and business differentiating products.

VISUAL NOISE.

Magazine covers are colourful. Adding more noise, such as product headers, can detract from the products. Consider a less is more approach, allowing the products to speak for themselves.

FULL FACING OR NOT.

Full facing is a term used in 2 ways: where 100% of the cover of a magazine is shown (true full facing) and where you have 1 magazine title per pocket in a tiered magazine fixture.

If you have the space on a wall and have less than 500 magazine titles, true full facing, showing 100% of the cover, can deliver best results.

In tiered fixtures, while full facing, one title per pocket works best, fitting 2 or 3 titles in a pocket can work with low volume special interest titles people will seek out.

BEACON BRANDING.

This is the process of using magazine mastheads to draw attention to a category of magazines. Use the top 2 or 3 pockets for a single title, allowing it to draw attention.

OWN THE RELAY.

There is no right or wrong. In our experience doing relays in. many different situations, the best approach to a relay is to start … just start. You will soon find your groove and see decisions you can make.

DOING THE RELAY.

Start at one end of a fixture. Take off all the titles for between 3 and 6 columns and rebuild, with purpose, to draw attention, tell a story and drive sales.

As you build up a column, take off magazines from another 1 – 3 columns, always keeping empty space between where you are working and the old layout.

Look ahead, read the categories on display and think about where you are at compared to where you are headed.

ADJACENCIES.

This is a bit of secret sauce. It is where you can make editorial decisions, business decisions to guide your shoppers. What works best with what. You don’t know, not for sure at least, how can you. Ok, there is basket data you could read … but that only tells you what is happening. What about what could happen? Who knows. Experiment!

For example, should you put model plane magazines next to flying magazines? Or, should model plane magazines be in a distinct section of all model titles?

Do puzzle shoppers shop by brand or puzzle type. Publishers want you to layout based on their brand whereas your shoppers are, in our opinion, more likely to shop by interest. For example, all sudoku titles could work better together, or all large print titles could work better together.

ADJACENCY SUGGESTIONS.

Here are some adjacency suggestions. They are not rules. They are shared here to help you think of your own.

  • Cricket, golf and swimming go well together. Wrestling, boxing and buff-type fitness go well together.
  • Soccer is not rugby or AFL. Don’t mix them together.
  • Classic car titles need to be distinctly separated from regular car titles.
  • Classic car titles work well with classic trucks.
  • Car lovers do shop by brand. Place branded magazine titles together.
  • People interested in home renovation could be interested in any renovation title.
  • Creative arts go well together: painting, writing, craft.

EASE OF SHOPPING.

If you have a tall fixture, think of your customers. There is no point placing titles targeting older shoppers up high or down low as reaching or bending could be challenging for them.

WORKING THE RELAY.

Work your way down the fixtures, creating the placement and adjacencies that you want.

Ideally, get it done in one session.

So people know you are focussed, put headphones on. Ignore everyone asking you questions.

Get it done.

HAND OVER.

Once you are done, walk the new layout with others working in the shop. Explain your decisions. Given them a response for customer comments. Make sure that everyone in the business is on your page.

WATCH AND MEASURE.

Next, watch shoppers and listen for feedback and, after a couple of weeks, look at the sales results. The results could guide adjustments, or not.

BE READY TO DO IT AGAIN.

If you have more than 300 magazine titles in your shop, a relay at least every year is a good investment … because magazine shoppers are usually loyal and that loyalty can benefit other, higher margin, parts of your business.

If you have made it this far, thanks for reading.  Magazines really are a point of difference which we need to work harder at embracing – despite the challenges of the distribution system.

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magazines

Magazines are being delivered Monday everywhere except WA

Several newsagents I have spoken with today from VIC, NSW and SA thought there were not getting magazines Monday. The confusion arose from the poorly worded notice from Are Media.

The Monday line should have been written: Monday 3rd January – normal delivery, except for West Australian newsagents who will receive their deliveries on Tuesday January 4th. That follows the standard set in the above line.

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magazine distribution

Crosswords the powerhouse magazine segment in Aussie newsagencies

Looking deeper at the November 2021 sales data compared to 2019 for the newsagency businesses in the benchmark mix I wrote about last week … crosswords is a powerhouse segment in newsagencies.

While sales of women’s weeklies (New Idea, Woman’s Day etc) is far greater, crosswords account for, on average, 8.5% of all magazines sold. This is significant with most of these sales being for titles that are only in newsagencies.

Crossword shoppers are loyal, more likely to return to you if they know you stock the niche titles in which they are interested.

Crossword shoppers are more valuable. Our of all the magazine shoppers, they are more likely to buy cards, a high margin category and more likely to buy jigsaws, another good margin category.

Crossword shoppers respond to loyalty offers. Whether it’s an amount off based on purchase value or a future benefit from today’s purchases, they engage with loyalty programs and therefore are stickier to the business.

Crossword shoppers dwell. Dwell time increases shopper visit value in a well laid-out shop.

Crossword shoppers stick together. They talk, share their love of the puzzle and this word of mouth can help you find more shoppers.

The performance of crossword titles is better than most other magazine segments. This also makes it valuable.

While the paltry margin from crosswords is frustrating, it’s a product segment we can leverage and from which we can drive value by being engaged retailers and following the opportunities revealed in data.

I recommend having crosswords in two places within magazines, their traditional home and in a column next to weeklies. I’d also post about crosswords on social media as different titles speak to different co-horts of value: large print, cryptic and word circle are good examples of these. Talk about them as a good gift for young and old.

One of the best things you could try is a crossword lover club that meets up at your newsagency. I suspect they’d love this to meet fellow puzzlers and to be seen, it shows that you as a specialist retailer see their interest and respect it.

Crosswords are valuable in the newsagency. Take a look at your range and consider working with the distributor to expand it. Growth in crosswords will deliver growth elsewhere in the business.

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crosswords

News Corp half price magazine offer exclusive to Woolworths

I was told about this offer just as it ended, a half price offer for News Corp. magazine titles at Woolworths supermarkets. Newsagents should think of this next time a News Corp. representative claims newsagents are important to them. I can’t recall an offer like this from News Corp. to encourage shopping in newsagencies.

If News Corp. values newsagents, it needs to do better.

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magazines

What frustrates newsagents about magazine subscription only deals

Newsagents have offered magazine putaways for decades, a consistent and loved service for shoppers loyal to specific mastheads. The putaway service of newsagents has been vital to magazines, yet it is something magazine publishers have failed to embrace. Instead, they trope money at subscription offers designed to lure people from over the counter purchase, offers like these that are being pitched right now:

I have talked about these types of offers with magazine publishers many times over the years. They have their reasons for making the pitches as well as their reasons why similar offered in newsagencies for cutaway customers are not something they support.

I think magazine publishers need to reassess the value they place in the newsagency channel. A tip-on gift for an issue of a title exclusive to the channel is not sufficiently differentiating.

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magazine subscriptions

Newsagents not to blame for missing and late newspapers and magazines

In Victoria, New South Wales and Queensland in recent months newspaper and magazine distribution has become even more unpredictable than usual.

Too often, newspapers and magazines arrive late in newsagencies. Sometimes, they don’t arrive at all.

This is not the fault of the newsagent.

Talking to the newspaper and magazine companies you get the feeling they don’t see it as their fault, either. They point at those they contract with.

Newsagents find it almost impossible to get assistance that resolves the problem of late and completely missed newspaper and magazine deliveries.

The distress the situation is causing for affected newsagents is considerable.

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magazine distribution

Crossword sales benchmark opportunity for local small business newsagents

Crossword magazine unit sales should be at least 5% of your magazine sales in any newsagency. It’s a reasonable benchmark to target.

I say this based on data from hundreds of newsagencies: city, country, high street, shopping centre.

While there are plenty where crossword unit sales are 8% and more of all magazine unit sales, equally there are plenty at 3% or less.

Based on everything I have seen, 5% is a reasonable benchmark that anyone can attain. Businesses I have worked with have been able to list crossword sales by:

  • Installing a single column of good titles next to women’s weeklies.
  • Featuring a crossword at the counter.
  • Placing one or two crossword titles with newspapers.
  • Where possible, full face displaying crossword titles.
  • Relaying the crossword section to tell a better story.
  • Reviewing your range and expanding to serve more shoppers.
  • Mentioning crosswords from time to time on social media.

Of all the magazine segments, crosswords responds well to some love from the business. This has been the case for decades.

Check our your percentage and if you’re above 5% well done. If you’re below, take some easy steps and expect to see the segment respond positively.

Now, if you think why bother? because of the paltry margin or some other reason, I’d note for you that crosswords are the most broadly efficient magazine category in a newsagency. By efficient, I mean their value beyond the sales of the titles.

  • Crossword buyers are more likely to have other products in their basket. Products like jigsaws, cards, stationery and craft products regularly feature in baskets with crossword magazines.
  • Crossword customers are more loyal, returning for their next fix, often because you have range. This loyalty is something a smart retailer can leverage into purchases from other product categories.
  • Careful placement on the shelves can easily result in purchases of more than one title from a sub-category in a basket.
  • Crossword lovers talk to each other, they are a good word of mouth army.
  • Crossword customers love words and tend to love books, too.

While there are problems with the magazine distribution model and it is difficult for newsagents to actively manage range, the crossword segment provides an opportunity for benefits beyond the sale of crosswords themselves. We have an opportunity to engage and achieve greater value for our businesses, despite the magazine supply arrangement impediments.

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crosswords

Placement is everything

We moved the AFL record Friday from the magazine section to a table on the lease line and almost immediately it sold. We have to re-stock the stand.

The move took a minute and while it interrupted access to the products on the table, for AFL crazed Melbourne it makes sense.

The success of the move was a reminder of the value of pitching magazines from time to time on the lease line. Given the premium nature of this space, we do it more sparingly than back in the agency days.

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magazines

Ovato to rebrand as Are Direct

Here is the press release from this morning, in full:

Are Media rebrands Ovato Retail Distribution to Are Direct across Australia and New Zealand

Sydney – 15 September 2021: Are Media has today announced the rebranding of Ovato Retail Distribution (ORD) to Are Direct across Australia and New Zealand.

Are Media remains committed to supporting and strengthening the retail and newsagency sector and the magazine category in its entirety, by ensuring retailers receive a reliable supply of diverse and relevant magazines to drive revenue and foot traffic in store.

Are Direct will continue to distribute Are Media’s magazines and the magazines of local and international publishers to 2,800 newsagents and travel outlets, 2,300 supermarkets and 1,900 convenience stores around Australia and to retail outlets across New Zealand.

Some 250 employees who previously worked for ORD have transitioned to Are Direct, with David Hogan continuing to lead the newly acquired business in Australia and Tony Edwards continuing to lead it in New Zealand.

Jane Huxley, CEO of Are Media said: “Are Direct’s focus continues to be on ensuring magazines from all publishers are efficiently distributed to retailer partners, supporting their businesses and enabling easy access to magazines by all consumers. So it’s very much a case of business as usual.

“I’m delighted to welcome Are Direct’s team to the Are Media family, meaning the deliveries and service support our partners have come to expect are not only maintained but enhanced.”

The Are Direct name change will be effective from Monday 1st November.

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magazines

Isubscribe has record July for magazine subscriptions

I picked this news up from a LinkedIn post:

isubscribe.com.au just cracked a $1,000,000 in new subscriptions revenue for the month of July, record July sales figures since inception. Launched this fantastic business in 2000 and so proud that in our 21st year we keep breaking sales records. In recognition and appreciation to our valued clients that continue to produce thousands of the worlds best magazines every month… All credit to Hunter Drinan and our dedicated team.

That’s an extraordinary result, something on which newsagents may wish to reflect. Meanwhile, here is the pitch from their website:

Australia’s original and largest subscription marketplace
isubscribe has the largest range of print and digital magazine subscriptions in Australia, and a fantastic, growing number of subscription boxes. Since 2000, we’ve sold over 4 million subscriptions across our Australian, UK and NZ websites to happy customers all over the world.

There are big discounts and great offers on the site every day. With free Australia-wide delivery, you’ll find some of the best prices on the most popular subscription product at isubscribe.

Treat yourself to some me-time or give the gift that keeps giving. We’ve got over 3,000 different subscriptions on offer from Australia and overseas. Every interest is covered, from Food to Fashion, Homewares to Hardware – and everything in between. Subscriptions make great gifts for loved ones and friends. Think Christmas, birthdays, anniversaries and ‘just because’ occasions.

And, here is one way the do it. I searched them online yesterday and was subsequently pushed ads for magazine subscriptions from them. Ads that were of no interest to me, but, hey, I clicked on some anyway.

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magazines

New Dawn magazine pitches newsagents

It’s good to see magazine publishers promote the newsagency channel to their community on social media. It’s a pity larger publishers do not do this.

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magazines

ACCC waves through Are media take over of Ovate Retail Distribution

Here’s what the ACCC has said:

Are Media Pty Limited – Ovato Retail Distribution Pty Ltd

Acquirer(s)

  • Are Media Pty Limited

Target(s)

  • Ovato Retail Distribution Pty Ltd

Summary

Are Media Pty Limited (Are Media) proposes to acquire Ovato Retail Distribution Pty Ltd (ORD) from Ovato Limited (Ovato).

Are Media, formed following Bauer Media’s acquisition of Pacific Magazines, is the largest magazine publisher in Australia. Ovato is an integrated print, distribution and marketing company. ORD is a subsidiary of Ovato, and is Australia’s largest distributor of print magazines to retailers including newsagents and supermarkets.

Market definition

The ACCC considered the impact of the proposed acquisition in the market for the distribution of magazines to retailers (such as newsagents, supermarkets and convenience stores) in Australia.

For the purposes of this assessment, the ACCC did not need to reach a concluded view on the precise definition of this market, as it would not significantly alter the assessment.

Competition analysis

The ACCC concluded that the proposed acquisition is not likely to substantially lessen competition.

Foreclosure of rival publishers

The ACCC considered that for many magazine publishers, ORD is an important route for the national distribution of time-sensitive publications to retailers, and is the only viable option. This would give Are Media the ability to favour the distribution of its own magazines after acquiring ORD.

However the ACCC found that Are Media would have insufficient incentive to favour the distribution of its own magazines, instead having a strong incentive to maximise the volume and value of magazines distributed after it purchases ORD.

The ACCC analysed historical sales data that indicated that consumers who still buy magazines have a high level of loyalty to particular titles, meaning that very few consumers would switch to an Are Media publication if it favoured distribution of its own magazines over its rivals’ publications. The ACCC also noted that ORD faces high fixed costs in distributing magazines. These factors mean that if Are Media were to reduce circulation of rival publications and favour its own, it is likely to forego more revenue from reduced distribution volume than it would gain in additional sales of its own publications.

Given the significant continuing declines in magazine sales and the very limited consumer switching between magazine titles, the ACCC concluded that the proposed acquisition is not likely to result in a substantial lessening of competition from Are Media favouring its own publications.

In the context of ongoing closure of magazine titles and the general decline in magazine sales, with high fixed costs in operating a magazine distribution business, the ACCC noted that distribution costs faced by publishers are likely to increase with or without Are Media acquiring ORD.

The ACCC also noted that Are Media is heavily reliant on ORD to distribute its magazines to retailers, and that the proposed acquisition therefore secures its main route to market in an industry facing continuing decline.

Access to data of rival publishers

The ACCC also considered whether Are Media could use data about its rivals’ sales that is obtained by ORD, to benefit Are Media’s publications in a way that would substantially lessen competition. The ACCC concluded that any benefit from this data is unlikely to give Are Media a significant competitive advantage, primarily because similar market information is publicly available.

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magazines

Promoting easy access to magazines online

Check out this targeted ad for digital access to magazines I saw on Facebook the other day.

Once I clicked on it (which cost the platform some money), this offer was pitched.

It’s interesting this platform, Readly, with 5,000 titles pitch a local Perth title. My IP address at the time had me in Perth.

Here’s an ad that was in my Facebook feed the next day. They are stalking me.

I don’t begrudge publishers doing this. I’d do it if I were them. However, it is vital that newsagents see the investments by publishers in chasing readers and subscribers elsewhere. This is the future and one of several reasons over the counter purchase of magazines continues to decline.

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magazines

Looking under the hood at the Ovato operation

Details loaded to the ASX website Friday provide an insight into Ovato, its magazine distribution operation and the outlook, more broadly, for magazines.

It’s worth reading the whole document as it presents a perspective of the Ovato business that could be different to how you see it from within your local newsagency business.

Further in the letter is this in relation to Market Hub:

Newsagents who want to comment on the proposed takeover of Ovato Retail Distribution by Are Media have until July 8 to do so. Click here for details.

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magazines

Newsagents: support those who support you

SEN, the company that publishes the AFL record, is the publisher that most consistently promotes and recommends our channel. If you see their tweets, Facebook posts or Instagram posts, give them a like. better still, comment appreciation for their support of newsagents.

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magazines

IPS closure not unexpected

IPS announced today it is closing in September.

IPS Closure Announcement

Hello Retailer,

Australian Community Media continues to review its manufacturing operations around Australia. In recent times they have exited print plants in Victoria, South Australia and Queensland. On June 25 our largest print plant in Western Sydney (North Richmond) was closed.

With this closure, IPS has been forced to review the viability of its ongoing business. Following this review IPS has made the difficult decision to cease operations.

IPS will cease operations on the 28th of September 2021, but will continue to work  to finalise the closure up until December 2021.

IPS would like to thank you for the service you’ve provided over many years. If you would like to discuss further please feel free to contact us.

Regards,

IPS

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magazines

Yes, magazine oversupply is still a thing for Aussie small business newsagents

Here is solid evidence of magazine oversupply by Ovato, through their tech systems and their expert approach to magazine distribution.

Based on the supply / return data, which they have, this store should be getting 3 or 4 copies of this title, and not the 10, 13 or 15 copies it has been getting.

What a waste of time, money and space for this small business retailer.

A failure to supply inventory based on current sell through data is one of many operational issues the folks at Are Media will need to address when they take control of Ovato.

Over the years, many newsagents have given up having this fight with Ovato, because they get nowhere at all.

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magazine distribution