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magazine distribution

Overloaded with Hooray magazine by Network Services

IMG_8417The magazine allocations gurus at Network Services have outdone themselves sending us more than double our supply of Hooray magazine without evidence of us selling out.

What a waste of time, paper and money. It makes a mockery of their claims to the ACCC that they want to help newsagents make money from magazines. Their actions continue to fail to live up to their words.

Click on the image and see the ridiculousness of the situation.

Screen Shot 2015-07-16 at 12.59.07 pmI did a search on the Hooray website to see who else nearby has the title. Sure enough, it is everywhere. I wonder if Network has overloaded my competitors?

If I was the only retailer with the title I would feel better about more stock but with these other outlets nearby why on earth send double the quantity when there is nothing special about this issue.

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magazine distribution

Monocle editor responds to reporting on his comments about newsagents

Please see below comment from Tyler Brûlé, editor in chief of Monocle in response to comments attributed to him by B&T and commented on by me here.

As Australia is one of our most important markets (third biggest in the world) it’s clear that that most in the trade do a very good job and it’s hardly in our interest to criticise an important franchise of independents who’ve been critical to our growth. You will note that the headline in B&T does not reflect the content of what was said in the interview. The point being made is that everyone in the magazine distribution has to work hard at innovating and we cannot simply blame all things digital for this industry’s woes. Just as magazines have to deliver good editorial and outstanding covers, paper companies need to keep innovating with stock, distributors need to deliver on time and retailers need to keep pace with shop designs that are welcoming and encourage consumers to linger and spend more.

The comment was provided to me last night in an email discussion with and started by the Communications Director for Monocle. The discussion was useful. I made this point:

Our channel is made up of around 4,000 small businesses.  We have no control over the magazines we receive. We make 25% gross profit off each magazine we sell.  More than 5o% of magazines sent to us are unsold and have to be returned at our cost.

For most newsagents, magazines are a break even service at best.  For decades we have fought for terms which would allow us to compete with massive supermarkets but have been unsuccessful.  This is why newsagents are reducing their commitment to magazines.

I accept that the reporting may not be what was intended – a point made by the Director of Communications in one email:

I wanted to drop you a quick note regarding your blog and your post yesterday re: Tyler’s interview in B&T Weekly.  We woke up to see the dramatic headline that B&T Weekly had chosen and were disappointed.

Australia is our third biggest market and we have invested a lot of time in both visiting newsagencies and finding ways to work with newsagencies more effectively.  It’s very important to us.

We also want to make it clear that Tyler was commenting on some newsagents, not all newsagents. Some are brilliant. Some are not so great.

The point we were actually trying to make is that ‘the internet’ is not the only problem when discussing the future of newspapers. It’s the entire chain – paper companies, retailers, transport, prices – as well as the environment you buy them in.

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magazine distribution

Why all the posts today about Network Services?

The posts I have published today reflect data from one newsagency. The newsagent sent me the screen shots as evidence of the appalling oversupply they are suffering and have been suffering from Bauer’s Network Services.

While the company reps say one thing to the ACCC and have the ANF under their spell, the company does this month after month to small business newsagents.

No wonder newsagents continue to scream abut oversupply.

No study is needed to stop tis behaviour y Bauer. They are in control.

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Ethics

Network Services overloads newsagents with Motor magazine

photo 5Look at this evidence of Network Services increasing supply of Motor magazine to a newsagent without any justification in the sales data. Network is owned by Bauer. Bauer representatives told the ACCC recently that they want to support newsagents and help newsagents grow their businesses.  The actions from Bauer indicate something different. No wonder newsagents early return.

Shame on Bauer.

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magazine distribution

Network Services overloads newsagents with Harpers Bazzar magazine

photo 4Look at this evidence of Network Services increasing supply of Harpers Bazzar magazine to a newsagent without any justification in the sales data. Network is owned by Bauer. Bauer representatives told the ACCC recently that they want to support newsagents and help newsagents grow their businesses.  The actions from Bauer indicate something different. No wonder newsagents early return.

Shame on Bauer.

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magazine distribution

Network Services overloads newsagents with Belle magazine

photo 3Look at this evidence of Network Services increasing supply some issues back of Belle to a newsagent without any justification in the sales data. Network is owned by Bauer. Bauer representatives told the ACCC recently that they want to support newsagents and help them grow their businesses.  The actions from Bauer indicate something different. No wonder newsagents early return.

Shame on Bauer.

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magazine distribution

Network Services newsagents overloads with Empire Magazine

photo 2Look at this evidence of Network Services increasing supply of Empire magazine to a newsagent without any justification in the sales data. Network is owned by Bauer. Bauer representatives told the ACCC recently that they want to support newsagents and help newsagents grow their businesses.  The actions from Bauer indicate something different. No wonder newsagents early return.

Shame on Bauer.

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magazine distribution

Network Services overloads newsagents with Good Medicine

photo 6Look at this evidence of Network Services increasing supply of Good Medicine magazine to a newsagent without any justification in the sales data. Network is owned by Bauer. Bauer representatives told the ACCC recently that they want to support newsagents and help newsagents grow their businesses.  The actions from Bauer indicate something different. No wonder newsagents early return.

Shame on Bauer.

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magazine distribution

Magazine publishers: careful what you wish for

For years there have been differences between how magazine publishers with products in newsagencies and supermarkets treat these retail channels. While newsagents have complained, they have done nothing serious about it. I think we are approaching a time when we will need to act.

The challenges now are about much more than better gifts with purchase for supermarket shoppers.

The supply model used today disadvantages newsagents as it encumbers our businesses with financial,. labour and space costs that our competitors do not have. But even that is not why I say we are approaching a tipping point.

Price is the issue. More and more I am seeing different pricing in supermarkets for titles we sell in newsagencies.  News Life Media and Bauer Media are the main publishers engaged in this. They must be doing it to drive traffic to supermarkets and away from newsagents for their products. Why else would they make their products so much cheaper in our competitors?

  • Why price Inside Out $2.00 less in Coles than the newsagency 50 metres away?
  • Why bundle weekly Bauer titles in supermarkets at a discount to nearby newsagents?
  • Why financially support supermarkets where you discount titles to preserve full price margin while not offering the same to newsagents?

The only reason can be to drive supermarket sales.

Think abut the long-term implications – either newsagencies close or they reduce their reliance on magazines. What that may not hurt many of the titles sold by Bauer and News Life Media, it will hurt them and it will hurt many other publishers.

Today, the Australian newsagency channel is still the largest single magazine retail channel in the country. But for how much longer? Those who appear hell-bent on directing shoppers away from us need to consider the bigger picture for all publishers as well as for small business newsagents and the vital and quintessentially Australian role they play in there communities.

Publishers: every action you take against us makes magazines less profitable for us and informs our own actions. Every time you facilitate supermarkets presenting your product as better value from them you harm our businesses.  You’ll blame us when we are less interested in your products or quit as you have blamed us in the past, not thinking for a moment about the role you played in us deciding as we have done.

Every benefit you give supermarkets, every time you make them more appealing than newsagents is another decision against the future of the Australian newsagency channel. Shame on you as we have served you well. It is newsagents who have been key to your success and newsagents off of whom you make more money.

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Ethics

How many new magazine titles from Bauer this month?

One newsagent told me yesterday they had received 27 new titles from Bauer Media’s Network Services this month and two reintroduced titles. 27 new titles is nuts. Performance data from the business does not support this expansion.

The result is cash, time, space and paper wasted as well as competitive disadvantage for the newsagent and, I suspect, plenty more like them in the channel.

At some point there will be newsagents who shut down their Bauer account believing it could be the only way to stop gross oversupply by the company.

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magazine distribution

ACCC grants MPA authorisation

The ACCC has witten to interested parties advising the decision to approve the MPA application for authorisation to conduct a pilot program. Click here for the Determination by the ACCC.

The ACCC decision is despite:

The majority of post-draft determination submissions were received from newsagents opposing authorisation of the pilot.

The role of the ANF is documented in the determination including at point 21 (page 5) their strong support for the MPA application and then at point 27:

27. The ANF provided a submission maintaining its support for the pilot and responding to issues raised by newsagents. Another from a provider of point of sale software opposed the arrangements.

The ACCC in the determination makes a number of comments I may comment on here at a later time as I disagree with their thinking.

The reality is – the result is what it is. We all move on. I remain committed to pursuing fair and equitable magazine supply for newsagents.

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magazine distribution

Damning magazine sell through rate data

magsellthroughHere is magazine sell through rate data at the MPA category level for Network Services titles supplied to a newsagency.

Click on the image for a larger version.

Ignore the last column as the month was not complete when the report run. The eleven months prior offer damning evidence for some title categories.

A consistent sell through rate of 50% is necessary for break even in the newsagency from which I have this data. They are losing money in more than half the categories from Network Services.

It is data like this a newsagent could use as cornerstone evidence supporting a claim of unfair behaviour by a magazine distributor.

To magazine publishers I would say – here is the data newsagents have. Plus they have it down to the title level. I have not published that here as it would surely upset some publishers. It disgusts me to see a title consistently selling at 22% each month or less for every month of the year.

This is what is causing newsagents to reduce floorspace allocation of magazines. It is not a new situation.

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magazine distribution

Further submission to ACCC on proposed magazine supply rule changes

Here is the full text of a letter I sent on newsXpress letterhead yesterday to the ACCC in relation to the MPA Pilot program that tests proposed new magazine supply rules. I am sharing it here to keen all newsagents informed.

In Annexure C of the submission by the Association of Magazine Publishers Australia Inc. (MPA), the MPA claims newsagents have become increasingly disengaged with the magazine sector (point 7). They say this has occurred because of labour costs, freight costs and cash flow issues (point 6).

The MPA proposes a three-pillar solution at point 8 of Annexure C: a Code of Conduct, Channel Engagement (educating of newsagents to revive interest in magazines) and Retail Skills (training newsagents on how to manage magazines efficiently).

It is our view that the goals set by the MPA could be achieved if newsagents are supplied on the basis of what will reasonably sell in their businesses. We do not see a need for training or education. Indeed, newsagents themselves have demonstrated how much they value magazines by engaging in matters related to this point by the MPA and not quitting the category altogether.

To demonstrate that a trial is not needed, newsXpress sought from its members magazine sell through data from the last year. We provide this data to the ACCC today under cover of this letter. Each report is for one business and details the sell through rate percentage by distributor and magazine category. Some provide data at the magazine title level.

In the reports from a selection of businesses for which we have received sell through rate data you can see situations of gross oversupply over the long term. This is the sole reason newsagents have become increasingly disengaged with the magazine sector. Fix this and you fix the problem.

In the reports you can see the extent of product wastage. Newsagents carry the major cost of this in terms of space, labour, freight and opportunity cost. They have no mechanism for reducing any of these costs as they have no control over supply.

The MPA has the capacity to address this oversupply issue among publishers, indeed among their own membership. While the MPA has been prosecuting the case for ACCC approval of its Pilot program, some of its members have knowingly engaged in oversupply not supported by the sales data evidence provided by newsagents. Again, fix this and you fix the problem.

The package of data provided with this letter demonstrates just some of the evidence of oversupply of magazines that newsagents have on their computer systems. This is evidence that has been offered to the Australian Newsagents’ Federation in the past in support of making a case for fair and equitable supply of magazines.

This sell through rate data is also available to the magazine distributors and publishers.

For the record we note that the sell through rate is the percentage of copies of magazines unsold by the end of the on-sale period. The sell through data is isolated to individual issues. For example, a sell through rate of 30% for Food magazines for, say, June 2014, would be the result of supply for the June issue less returns for the June issue when it came off sale.

We hope the data piques the interest of the ACCC in this matter and that it asks why it is that small business newsagents are supplied some magazine titles at a level to drive a continuously uneconomic sell through rate.

The MPA says the ACCC should not open its consideration of this matter to be broader, into a consideration of supply to newsagents versus other retailers. We say consideration of such matters is invited through the MPA description of the supply model to newsagents. That this model is quite different to the model for newsagent competitors is a key factor in the efficiency of magazines for newsagents. It sits at the heart of our ability to be competitive with magazines. Any change maintains terms for us that hinder our ability to compete ought to be considered as having little public benefit.

newsXpress would welcome an opportunity to further explore the data provided and the points canvassed in this letter should the ACCC be open to such.

The letter will be on the public register of the ACCC. Due to confidentiality requirements, the comprehensive magazine sell through rate data will not be put on the public register.

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magazine distribution

The ANF can’t hide forever

Ever since I and other newsagents started speaking about the poor representation of newsagents by the ANF on the proposed magazine supply rule change trial being organised by the MPA, representatives of the ANF have attacked some speaking out but refuses to engage in real dialogue.

There was Ann Nugent, QLD ANF staffer, reportedly speaking out about me at a public meeting, ANF Chair Stuart Kilborn on the phone to a newsagent he’d never spoken to complaining, ANF CEO Alf Maccioni responding to newsagents putting down those challenging the ANF approach and the ANF SA rep, Colin Shipton out in SA reportedly putting down any who disagree with the ANF.

While the ANF is entitled to say what it likes, this approach of attacking those questioning its strategy and then ducking for cover and not engaging reminds me of a propaganda film used in the US in the 1950s: Duck and Cover.

I proposed a debate with the ANF CEO so that newsagents could judge for themselves. Refusing this opportunity of transparency damages the ANF and opens for question among newsagents why it is not open to publicly talking about its policy position, a position it established without consultation of those it claims to represent.

The suggested debate (or discussion if you prefer as I don’t see it as adversarial) offers the ANF an excellent opportunity from which to show newsagents their approach is right, it shows them not ducking for cover.

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magazine distribution

Bauer Media doubles supply of Wheels magazine without justification

magswheelsThe newsagent who sent me this evidence of oversupply of Wheels magazine must be wondering if this is payback for some offence as there is no logic behind Bauer Media’s decision to double supply of Wheels magazine. There is no evidence in the data either. Look at April, Bauer bumped supply from 4 to 8 even though at 4 they were not selling out. The newsagent feels helpless. They also feel their work in ensuring accurate sales data is wasted.

Bauer is the driving force behind the MPA supply rule change trial, a trial with a rule of no early returns.

Bauer Media does not need any trial to sort out its own systemic oversupply to small business newsagents. No, all it needs to do is change its practices.

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magazine distribution

Network Services can’t even get the supply of Bauer Media titles right

IMG_7799You’d think a magazine distributor owned by a publisher could get the scale out of that publisher’s titles right. Sadly, Bauer media’s own network Services has failed on that score. They have increased our supply of the Take 5 Crime & Puzzle Special from 12 copies to 16 to 18 despite the evidence showing that ten copies is appropriate based on our sales history.

While Bauer fronts the ACCC and says the company wants a strong newsagents channel and wants to be part of developing a fairer model, here they are doing the opposite. I know if I complain to Network they will say the increase is an error. I am tired of hearing that excuse.

I think I have been sent the extra stock because Bauer wanted it somewhere, anywhere – regardless of what would be considered fair based on the sales data.

Bauer complains through the MPA that I am wrong on the issue of the magazine trial. If only they put as much energy into fixing their magazine supply model as they do into complaining about newsagent concerns.

This increase in supply of Take 5 Crime & Puzzle Special is appalling, unwarranted, unethical in my view.

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Ethics

Overloaded with Muscle & Fitness magazine by Network Services

IMG_7805Magazine distributor Network Services increased our support of Muscle & Fitness magazine from 2 cipies to 4 to 8 and now to 9 despite the evidence indicating that three copies is probably optimal for us. Network will say it’s a mistake – surely they could not have done this deliberately. The publisher, if I spoke with them, would likely say the last thing we want is wasted inventory in circulation. I would not believe either of these responses. We have been sent increasing copies of this title because the magazine distribution model to newsagents is broken. This oversupply by Network Services of Muscle & Fitness is appalling and unfair – in fact, it is unethical.

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Ethics

Bagged Take 5 offer frustrating

IMG_8652We early returned this bagged Take 5 offer because it requires an additional pocket and because it’s a lame offer when compared to the broader offer in Woolworths. Sending them unannounced as Bauer does makes space planning difficult – hence the decision to early return. My view is if we are to pitch magazines at a discount we ought to be funded margin as if the titles are sold at full price.

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Competition

Woolworths promotion of Bauer titles makes it tough for newsagents

11406833_367807720075676_7221817184947567036_n (1)Here’s an example of a publisher and supermarket giant working together to devalue magazine brands in a campaign that must reduce newsagent magazine sales.

The Relax & Save campaign offering two Bauer titles for $7 is an enticing offer for price conscious shoppers.

The folks from Bauer will tell Connections members at their national conference soon how much they love newsagents and remind them of their support for newsagents. The evidence in this photo pitches a different story – it is a story of favouring one channel in a way than can only hurt the larger channel, newsagents.

I wonder if Bauer is funding the discount being given to Woolworths for this deal or whether there is financial support flowing in some other way.

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Competition

Helping newsagents understand magazine overheads

Screen Shot 2015-06-18 at 11.39.45 amI have created a magazine overhead cost calculator for newsagents to use to easily calculate your cost per magazine pocket.

Enter four data points in the the unshaded cells and the calculator will reveal the monthly and weekly cost per magazine pocket in your newsagency.

I have settled on four three data points as a result of decades of work with newsagents on this issue. The three data points are:

  1. Your total lease cost including rent, outgoings, any landlord marketing levy – all costs associated with your retail space.
  2. Percentage of floorspace allocated to magazines.
  3. Your number of magazine pockets – include all pockets. For example a waterfall of six pockets for a title counts as six and not one.
  4. Your labour cost managing magazines: arrivals, returns, magazine specific management – plus time and or fright costs on returns. It is essential you include a market price cost for your time.

The purpose of the calculator is to make you informed for when you consider changes in your business. With rent increasing 5% annually and labour increasing between 2% and 4% annually and your magazine gross profit return in decline, as it is in most newsagencies, managing space is the best option you have to manage your situation.

My advice is get accurate figures into your calculator so you know your weekly and monthly cost. Next, start to look at titles. For example, a monthly magazine selling two copies a month and generating $3.975 in gross profit is loss making in the example I have used. The calculation does not factor in opportunity cost – the value of the best alternative use the space.

This calculator is particularly useful in assessing the value of long on-sale titles that are usually pushed to newsagencies with delayed billing.

To any publishers who say I am writing about this to turn newsagents against magazines I say the facts of the data speak for themselves. My goal here is for newsagents to be informed. Being informed is critical to any business person to make decisions appropriate to their business.

Completing the spreadsheet and assessing pocket allocation can help newsagents alter how the display magazines. For example, in my own case, I have several sections where I place six titles where previously there were two – thereby reducing the overheads associated with the titles while not reducing the range I carry. Indeed, this decision is the one I expect most newsagents would make on first go round with the spreadsheet.

Another use of the spreadsheet is to inform publishers of the overheads associated with magazines in our retail network. If could be that a stocking contribution is all that is needed for us to carry some titles that otherwise me might cut as a result of this analysis.

My understanding is that some magazine publishers pay stocking contributions or some similar pocket based fee to some other retailers – giving them a competitive advantage over our channel.

I’d be happy to talk and or work with any newsagent using the spreadsheet.

This spreadsheet is something practical the ANF could have done for newsagents. Instead, they took the lazy approach and agreed with the publishers to a supply trial that has not considered available data to better understand the current situation.

In the sample you can see the costs as calculated for one of my newsagencies.

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magazine distribution

Responding to the MPA on ACCC application on magazine supply

The MPA wrote to the ACCC on May 28 to say the ACCC should ignore the submissions from newsXpress and to note it does not wish to disclose raw data from the trial. Click here to see the letter.

newsXpress has responded today. Click here to see the response.

In my letter to the ACCC is this passage discussing the role of the ANF. I share it here as the MPA relies on the fact that the ANF supports the trial of proposed magazine supply rules.

At the pre-decision conference in April, the ANF claimed a membership of 2,300. The majority of these members are indirect, they are members of other associations affiliated with the ANF. VANA and NANA, for example, have their own members who become ANF members by default.

It could be instructive for the ANF to provide the ACCC with a through understanding of its membership base, so the ACCC can see how many newsagents the ANF directly represents.

However, membership of the ANF is not at real issue here. The core ANF related issue is their consultation, or lack thereof.

While it is true the ANF supports the application, there is no evidence of consultation with newsagents by the ANF. We have put this position several times to the ANF and the ANF has not offered any evidence to the contrary. We are concerned that the ANF endorsed the trial and the supply rules at the heart of the trial without consultation with newsagents, making their endorsement defective.

Had the ANF consulted with newsagents, we suspect they would not have endorsed the application. Indeed, we expect that wide consultation with newsagents would have led the ANF to seek support from the MPA, Publishers Australia, other publishers and all magazine distributors for a root and branch review of the magazine supply model with the goal of removing barriers to the competitiveness of newsagents.

It is unfortunate the MPA is focussed solely on its proposed trial. As many newsagents have indicated, there are other options for addressing what the MPA seeks to address. I wish the MPA would consult with the newsagents who have engaged on this issue already as they are the newsagents fighting for magazines.

It would be a mistake to form a view that the newsagents who have responded are against magazines as only the contrary is true.

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magazine distribution