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magazine distribution

The frustration of new magazines

fhn_artist_profile.JPGWe received five copies of Artist Profile magazine from Next Media this morning. This is a new title for us. Some bright spark decided to risk our money, time and space in supporting this title.

This is the problem with the magazine distribution model. Newsagents, the bankers, are forced to provide credit to publishers and distributors, take the risk of theft and give up expensive space to support titles others think we should carry. Had I been given the opportunity to decide on this title I may have said yes.

That I was not given an opportunity says that my business acumen counts for nought. Publishers and distributors who complain that newsagents are not business people ought to think about this. Their actions often deny us the opportunity to be business people.

Publishers and distributors need us and they say they like and respect our channel. They ought to show us this through fairer and more inclusive actions.

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magazine distribution

600% supply increase fails

gameinformer_dud.JPGThe 600% increase in supply for Gameinformer magazine we received last month failed to result in a sales lift.  We returned 80% of supply today.  All this did was muck up our cash-flow.  The publisher and the distributor forced us to partner with them in their experiment.  Newsagents don’t have the financial or space capacity to support publishers wanting to grow sales by shipping more product to the retail channel.

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magazine distribution

Magazine oversupply not justified

On January 21 I wrote about the gross oversupply of the latest issue of Gameinformer magazine.  Up to yesterday, sales do not warrant the 600% increase in supply.  We have the title in a half waterfall, taking valuable space.  This is a good example of where a publisher ought to carry the responsibility of using our space and time to support their expectations.

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magazine distribution

Parties for Kids no party for newsagents

parties_for_kids.JPGWe received Parties for Kids from NDD a couple of days ago. It’s dated, on the cover, Autumn 2006. Seriously!

Judging by the noticeable discoloration on the cover (click on the image to see the detail of this), I’d say this is stock from the back of a warehouse somewhere which someone decided to ship out because they needed cash. No wonder newsagents often consider themselves the dumping ground for some magazine product.

We will early return our stock next week. I don’t see any value on a discoloured four year old title taking up space on my shelves, especially since the segment is well covered by current day product.

That a distributor sees fit to circulate four year old title, damaged stock, to newsagents asays a lot about the sick one-sided magazine distribution system in this country.  Parties for Kids is the kind of title which makes newsagents angry and diverts our attention, space and cash from more important titles.

Good publishers should help us stop titles like this being distributed. However, since they all are guilty of sending junk, we ought to develop mechanisms to protect our assets from abuse.

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magazine distribution

Missing People’s Friend

peoples_friend_stock.JPGWe see to have delivery problems with People’s Friend in any one of my newsagencies every second week.  Yesterday, it was Forest Hill’s turn.  This would not matter if the title was not so popular but with 20 putaways and only a couple off copies left for the shelves we will have between 30 and 50 unhappy customers.  We have spoken to Gotch about this and they have an answer for each occurrence.  I suspect a more systemic problem.  I’d be interested if other newsagents have People’s Friend delivery problems.

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magazine distribution

Fat supply of Weight Watchers Cook Easy

weightwatchers_cook.JPGNetwork Services sent us 20 copies of Weight Watchers Cook Easy. It has a return date of 2016. We don’t have space for another cookbook so will have to take space from the ACP cookbooks.

To give the title a kick we are using a spare ACP stand for the next few days to try and shift some of the stock. We have to do something with it given that we’d have to pay to return this gross oversupply.

The sooner they bring on sales based replenishment for titles like this the better.

While the folks at Network will have their excuses, they will not be good enough. It is not their real-estate or cash at risk with Weight Watchers Cook Easy.

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magazine distribution

Free book with Gardening Australia (sort of)

ga_newspower.JPGWe didn’t get our expected supply of the latest issue of Gardening Australia.  Half of the stock we did receive was a bagged special offer for Newspower newsagents.  Rather than lose sales and return this (since we are a newsXpress store), we put it on the shelf – and it’s selling.  I don’t see the long term value on marketing group specific magazine offers.  While they may drive a sales jump, as with this issue of Gardening Australia, I doubt that they promotions build loyalty around the marketing group brand being promoted.  I’d be more interested in offers which promote our channel over supermarkets and other channels.

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magazine distribution

2009 in review from a newsagent’s perspective

It’s been an interesting year.  Here is my somewhat random selection of highlights:

Magazine launch of the year Prevention.  Brilliant marketing, excellent demand and good on-going sales.

Best magazine promotion – Hair straightener with Dolly.  Excellent traffic generator.  Great sales.   My only concern is what for 2010 and the gifts which come with Dolly?  Will the market tire of the strategy?

Magazine of the YearBetter Homes and Gardens.  Nails it every month.  Excellent cross-promotion with TV.  Easy sales.

Best magazine refresh of the yearAustralian Women’s Weekly.  Much improved – and not before time.

Best imported magazinePeople’s Friend.  A selfish choice based solely on my experience.  Ranks in top 10 magazines every week.  Excellent traffic generator. Loyal customers – I love ’em.

Worst newspaper moment of the year –  not a moment as such but a worsening frustration: Fairfax and their increased use of ads stuck over editorial content on the front page of the newspaper.

Best newspaper promotion – Discovery Channel DVD series with the Herald Sun.  Great traffic generator.  Well managed in terms of supply.

Best greeting card launch of the year.  Hallmark sound cards.  Genuine innovation.  Excellent sell through (2 times in three months in some stores).  Customers love them.  They bring theatre to our stores.

Wake up call of the year – new contracts from News Limited and how the company is handling them. Their introduction will change newsagents forever.

Biggest frustration of the year – the continued poor performance of the magazine supply model.  Magazine distributors push stock on newsagents offering barely lip service to newsagent requests / demands yet pursue newsagents aggressively for payment – often for stock which will never sell.

Best feeling of hope moment – contact from a range of independent magazine publishers who share newsagent frustration with the sick magazine distribution model.

2009 has been a good year, not as bad as we expected and plenty of green shoots in the last quarter of the year and a good Christmas trading season.

Feel free to add your own awards.

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magazine distribution

Magazine distribution confusion

Network and Gotch advised that there would be magazine deliveries today.  I confirmed this with Gotch again yesterday.  In one of my newsagencies we received a bundle of OK! and in another we received a bundle of Who.  The communication from distributors has been poor.

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magazine distribution

Books masquerading as magazines

magbook.JPGI received two titles yesterday from Gordon & Gotch which should not be sent to newsagents unless explicitly requested.  Body Art 3 and It Happened to Me are fringe titles.  They are expensive – $24.95, have a long on-sale and deliver magazine margin for book products.  Gotch should know better.  If distributors want to use my shelves in this way then they need to develop a different model which takes all the risk.  Let me pay on scanned sales only.  Give me free returns freight.  Oh, and pay me for the use of my shelves.

There is bound to be an excuse, there always is.   In the meantime, from the moment the titles land on my doorstep, I am responsible.  No wonder newsagents get angry.

Magazine distributors often say that newsagents complain, make mistakes and are late at getting things done.  If we did not have to put up with stuff like this maybe we’d have more time to work on our business.

I expect better from Gordon & Gotch.

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magazine distribution

Will NDD just close?

With the loss of News Magazines titles from April next year (see Sally Jackson’s story in The Australian yesterday), a question must hang over the value remaining in the business. While some connected with NDD will say there is plenty of value left in the business, I am not so sure. Magazine distribution is an expensive business and profit relies on volume. With the loss of significant volume, NDD has some challenges ahead.

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magazine distribution

NDD delays returns benefits

Magazine distributor NDD had hoped to have introduced a more immediate credit process for magazine returns processed by newsagents through XchangeIT.  These changes are now not expected before March.  This will disappoint many newsagents who committed to XchangeIT on the promise of faster returns processing.

The issue here is cash-flow.  Every copy returned reflects cash owed the newsagents.  The poorer performing the title the more cash owed.

A fairer financial model for magazines would be where we pay on scanned sales.  As it stands, newsagents and publishers carry the risk and distributors nothing.  They are paid for everything they do regardless.  Every day we wait for a credit for stock which has failed is a cost to our business.

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magazine distribution

Auto salon magazine oversupply

auto_salon_oversupply.JPGEither the publisher or distributor is to blame for today’s oversupply of Auto Salon magazine.  Despite a poor sell through, some bright spark has decided we need more stock.  Well, no we don’t unless someone wants our cash for a while.  I am sure there will be an excuse, there always is yet the ‘gremlins’ which cause these ‘blips’ continue to have their way.  Maybe it is the free CD they are giving away.  I’d be surprised through – give the number of titles in the motoring section with freebies at the moment.  We will not sell the extra stock unless the publisher changes approach and drives traffic to newsagencies looking for this title.

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magazine distribution

The Monthly Christmas issue sucks cash from newsagents

the_monthly_magazine.JPGThe publisher of The Monthly magazine ought to look more carefully at sales data when developing allocations for their December/January double issue.  We received double our usual supply last week.  Last year, when they did this double issue, our sell through was 65%.  While this is a good number, it is not do good when you consider the two month on-sale period.  I’d be happy receiving half the stock this month and half next.  Instead, they suck my cash and the cash of every other newsagent by loading us up front.

In my newsagency, The Monthly sells steadily through the on-sale period.  This would be reflected in sales data provided to the distributor.   A split delivery would not harm sales based on what I see.  While there would be a higher distribution cost, that is a problem for the publisher.  The current approach makes it a problem for me and other newsagents.

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magazine distribution

Since when are maths books magazines?

fhn_network_learning.JPGNetwork Services sent us these kids maths books this morning.  We don’t want them because we already have kids maths books from which we achieve a 50%+ margin.  The stock we already have is part of a bigger retail story.  These two titles from Network are not part of a bigger story.  They have no place in our newsagency and are therefore being returned.  This is the second example of disrespect of the newsagency channel by Network.  This is my money being sucked up on non magazine product by a magazine distributor.  This must stop if we are to make the magazine department viable.

Network wonders why newsagents early return product.  Sometimes, they early return a successful title in a knee-jerk reaction to receiving stock like we did today which has no place in our shop.

I don’t care if network has data showing I will sell these titles.  I have this niche well covered with better margin product which I choose to stock.

Newsagents need more product in their stores which they choose to stock.

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magazine distribution

Newsagents ripped off with travel pads

fhn_network_travel_pads.JPGNetwork Services this morning sent our stock of the Pirates Travel Pad and the Princess Travel Pad.  I don’t want these products.  I have similar products which I choose to stock and from which I earn 50% margin.  Why would I want copycat product for a 25% margin – and with a three months onsale?  This product should never have made it to newsagencies.  I am early returning mine but still have to waste time and money on this.  And magazine distributors wonder why newsagents get angry.  While I am sure there will be reasons (excuses) for newsagents being supplied this product they will not wash.  These are not magazines.  They should not have got through any reasonable assessment for access to our channel.

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magazine distribution

Small publishers ponder a direct relationship with newsagents

The question independent small publishers most often ask is what alternative do they have to the current magazine distribution model in Australia.  The reasons they give for wanting an alternative are:

  • A disconnect between them and their retail partners (newsagents).
  • Untimely sales data – they can wait months.
  • Cash flow challenges – i.e. when they get paid.
  • Fees – the various fees they pay for distribution and returns.
  • Product mix – where their products fit compared to others distributed by their magazine distributor.

It is interesting comparing their concerns with concerns often voiced by newsagents.  Newsagents and independent publishers could work more closely together.  There are some titles which would work well outside the traditional sale or return model as long as we establish appropriate processes between publishers and newsagents for their respective businesses to work.  This is why I have been meeting with independent publishers recently.

Publishers and newsagents make money from retail sales.  Magazine distributors do not make money from retail sales.  there are some titles where a direct publisher / newsagent relationship would benefit both sides far more than the tri-way relationship we have today.

We are moving closer to a publisher offering to supply newsagents direct.  I am all for this and would gladly participate in a well organised and managed trial.

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magazine distribution

Lost sales for Burke’s Backyard

Our Burke’s Backyard stock went missing in transit and when we called Network Services early Monday morning we were told that they were out of stock. I pulled some strings and got a commitment for replacement stock. This was due to arrive yesterday. Hopefully it will turn up on Friday.

My frustration is that Burke’s sells well for us early in the on-sale. Not having stock is costing us business. Had I not pulled strings we would have lost the business this month. Our regulars would have had reason to try somewhere else.

I am not sure who is responsible for the last of floor stock to address shortages but someone needs to address this. There are shortages of every title somewhere in the system. Magazine distributors need to better handle these if they want the newsagency channel to remain their preferred retain channel.

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magazine distribution

Warwick Todd book rips off newsagents

warwick_todd_book.JPGLike many newsagents I am sure we received Up in the Blockhole, a book by ‘Warwick Todd’.  Our margin is 30% – considerably below what it should be for a book.  It is also outside the range of book titles we usually carry – if only we were given the opportunity to say now.  The publishers of this book are abusing newsagents by accessing our channel.  They think they are doing a good thing giving us 30% instead of the usually 25% for magazines.  No!   This is a book.  If we are to carry it we should be supplied on the basis of a good book margin.

Network Services ought to have more sense than sending this to newsagents.  I received two copies.  Even if the margin was good, how am I supposed to tell a story with that?

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Book retailing

Selling Good Food magazine

fhn_goodfood_nov1809.JPGWe sold out of Good Food last week, within days of its on-sale. This was due to the good value sample bag which came with the magazine. We ordered extra stock and the Network Services Sales Based Replenishment program kicked in and ensured we received more extra stock than we ordered.

It will be interesting to see how many copies we sell over the next three weeks without the sample bag to support sales. Good Food works well for us so I’d expect to sell at least half the additional stock supplied. This would provide an excellent above average net sale result for us this month and tell us something about the title along the way.

We (newsagents and publishers) can get a bit caught up in premium offers and discounts on cover price and forget that the product is what really matters.  At least that is what I hope to see from the next three weeks.

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magazine distribution

Publishers force us to early return product

australian_country_collections.JPGMagazine publishers don’t like early returns.  Early returns are the first line of defence they use when newsagents complain about poor performing titles.  Their case is that early returning denies the title an opportunity of reaching its potential.  While I accept this argument in some situations, it does not apply to most.

I early return when I have no choice because of space demands.  Take this morning, our country home section was full and we had a new title requiring space considerable.  Australian Country Collections had been on sale for six weeks and achieved only a 33% sell through in that time.  The performance of the this issue made it a logical choice for early return to free up space.  While this will not please the publisher, it was an essential decision based on title performance.

I’d also note that Australian Country Collections was due to remain on the shelf for another six weeks.   Three month on sale periods make us the bank, regardless of delayed billing.

Publishers need to understand that retail space in a newsagency is limited.  Title performance is a key factor in choosing titles for early return as is the space taken.  Australian Country Collections is chunky this month as it is bagged with an old issue – another reason it gets on the radar for early return.

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magazine distribution

Gotch glitch slows magazine processing for some

A glitch in the Gordon and Gotch IT infrastructure meant that not all newsagents using the soon to be phased out original XChangeIT platform received their electronic invoices for today.  This caused considerable frustration as the newsagents affected, software companies, like mine and others, scrambled to find out the cause.

Once we found out that it was the old XChangeIT affected there was a feeling of relief.  There is plenty riding on the new platform and many of us have put out the call for newsagents to make the move to XChangeIT Link before the old EDI platform shuts down next month.

Hundreds of newsagents are yet to migrate.  Many, including those with software which will not work with the new XChangeIT Link will have to revert to manual magazine management.

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magazine distribution

So who will buy NDD?

The question about the future ownership of NDD remains a hot topic among newsagents and their suppliers. There are plenty of rumors but nothing certain. If I were to lay a bet on the outcome it would be between no sale and Australia Post picking up the magazine distributor.

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magazine distribution

Too much Owner Driver stock

owner_driver.JPGOwner Driver magazine is a highly specialised title, not one which would see considerable fluctuation in sales.  Our sales are low, a couple of copies here or there and none at all other times.  This is why the quantiy we receive does not make sense.  There is no justification for an increase.  When this happens it makes you wonder about the algorithms used by magazine distributors.  I appreciate that their are ‘blips’ from time to time.  They are frustrating and expensive to resolve.

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magazine distribution