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Magazine subscriptions

Unfair treatment of small business retailers by shopping centre landlords in Australia and how you could help

I have been assisting a newsagent over the last two weeks in their lease negotiations. Their landlord, a well-known national business, is insisting on an annual rental increase of CPI + 2% and a similar increase on their mandatory marketing fund contribution. For this particular landlord the increase being sought in new lease agreements is more than in recent years – a consequence of the Covid years I suspect.

The landlord refuses to consider that a significant portion of what is sold in a newsagency, even a newsagency that has transformed from the traditional, comes from products over which the retailer has little or no control on the sale price. Indeed, plenty of products in any Australian newsagency have experiences price suppression over the last five years, making newsagents worse off in real terms.

While the person representing the landlord locally appears to have no wriggle room on the annual increase, they have some capacity on the base rent. It’s not enough though to make this tenancy viable from my perspective, especially when you take on board the restrictions in the lease permitted use clause.

Through the retailer, I have provided the landlord with comprehensive data on product price history to support the request for a fairer approach to the annual rental increase as well as evidence of a typical ‘newsagency’ today to expand what is covered in the permitted use clause. They appear to be unswayed by the evidence presented.

Talking about the situation with a leasing consultant last last week, they commented that they, too, had noticed a toughening of position by several major national landlords in their negotiations with small business retailers.

I mention this today to people who stop by here, newsagents, suppliers and landlords, to encourage them to understand the pressure newsagents, especially those in major shopping centres, are under.

I ask that suppliers consider this when setting your product prices and determining the gross profit your wholesale model permits for retailers. Your decisions impact the capacity of newsagents to pay the lease cost hikes set by landlords.

I ask that landlords treat newsagents differently to other retailers who do have more control over their priced. Plenty of suppliers will back up what I have shared here.

I ask that newsagents actively consider the value of being in a major shopping centre. The value has diminished over the years. Better opportunities outside exist in many situations. If you are not happy with a lease, don’t sign it. If you have any concerns whatsoever about your capacity to fulfil the obligations of the lease, don’t sign it. If your lawyer on reviewing the lease recommends against it, don’t sign it. There are many other options.

With overheads (insurance, power etc.) up by 10% and more and the retail award expected to increase close to 5% again this year, newsagents are having to increase their sales by more than 5% and increase their overall business gross profit by one or two points to not fall behind let alone move ahead.

In my work with the newsXpress group of 200 newsagents, the key focus right now is about:

  1. Maximising the gross profit on every item over which they have price control.
  2. Maximising shopper visit efficiency (from a deeper basket each visit).
  3. Maximising shopper value: bringing the shopper back sooner.
  4. Maximising stock turn and thereby maximising return on inventory investment.
  5. Maximising return on labour spend: by working on operational efficiency.

Back in the day, when our channel was a government protected monopoly, these things did not matter. Opening the shop door in the morning was all we needed to do to thrive. There was plenty of business to cover parts of the business that were not performing well.

Today in newsagency businesses, every supplier, every product, every staff member must perform. There is no slack to cover failure. (Suppliers take note.)

Also today, newsagents must play further afield, further away from what has been traditional for newsagents. Fashion, coffee, greenlife, licenced product and online are all areas of tight focus for our community. We especially like exploring products people might never consider offering in a newsagency.

It’s hard work every day. It’s what we signed up for, all of us in retail and in this channel.

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Magazine subscriptions

Subscription referral bonus

Isubscribe offers $5 for each magazine subscription referral that results a subscription. That is a nice reward.

Newsagents, on the other hand, are expected to offer use of their retail space and resources to promote subscriptions for no reward.

While it has always been thus, in this world of little or no increase in cover prices and newsagent earnings from magazines far less today than ten years ago, it is only natural we look at issues like this.

FYI, here are their current featured deals…

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Magazine subscriptions

Promoting single issues of special interest magazines by subscription

Stack is a fascinating business, one we newsagents should take note of. Stack costs £7 per month. For that they will send you a different independent special interest magazine each month. It is a fascinating model, one that I think could work here in Australia.

Their website is excellent, pricing good and pitch compelling. They have done an excellent job creating an offer for people who love the magazine medium and those who buy gifts for those people.

The challenge for us is that if they get this right and if it travels further afield, the specialisation of our businesses in the rich magazine space will be challenged. While they do ship internationally today, it is not obvious and not easily found through a Google search in Australia, yet.

The CEO explains the motivation behind developing the service:

I started Stack because I think people want something better to read. There are piles of fantastic magazines out there just waiting to be discovered, and Stack makes it cheaper and easier than ever for people to find and enjoy them.

Finding quality independent magazines can be difficult – most people don’t live near a great magazine shop, and there are so many options online that it’s easy to get lost amongst the pixels. Stack acts as a filter, selecting the best independent titles and supplying them at the best price via our subscription service and our weekly Sampler offers.

Their pitch on their about page is excellent:

It’s a surprise!
Every month that big brown envelope will thump onto your doormat, containing one of the world’s best independent magazines. You never know what you’re going to get next, but you do know it will be a beautiful, intelligent magazine you probably wouldn’t otherwise have come across.

It’s top quality
The magazines we send out mix quality writing with cutting-edge design and the most exacting production values to guarantee that you’ll want to keep them on your shelf long after you’ve finished reading.

It’s great value for money
We want the best magazines to be available to all so we keep our prices low – a subscription to Stack costs £7 per month, or even less if you sign up for an annual plan. Most Stack titles cost £10 or more in the shops, so you could have them delivered to your door while saving more than 30% off the cover price.

It’s totally up to date
We only send out the current issue of any magazine, so you can be sure you’re right up to date with the latest independent publishing. Every delivery comes with a letter from me, explaining why I picked the magazine and telling you more about it, giving you an extra glimpse into the world of independent publishing.

And it makes a great gift
Buying Stack as a gift subscription is a great way to tell somebody you think they’re an interesting person who looks beyond the mainstream. Sign up for somebody else and we’ll start you off with a gift card you can give to them before the magazines arrive.

Of course, this risk of writing about this here is that it pitches Stack to indie magazine publishers who are looking for other routes to market. I’m okay with that as Stack is a sampler offer. The more people buying special interest magazines the better for us.

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Magazine subscriptions

New Yorker promoting subscriptions in Australia

The New Yorker is running a sizeable campaign on Facebook inn Australia pitching twelve weeks of the weekly magazine for $6.00.

This is a stunning offer not only because of the price but because of the direct to consumer offer from a US publishing company.

While the title has narrow appeal, at that price the appeal would be broader than usual for it.

If you click sign up you see the offers available. The headline offer is for digital only. However, twelve weeks home delivered for $8.00 is still a sweet offer.

There is no countering this. I anticipate we will see more publishers of overseas niche titles making similar pitches, especially for digital editions.

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Magazine subscriptions

Selling magazine subscriptions in the newsagency

IMG_1729WH Smith stores in the UK sell magazine subscriptions like this now. Years ago, they were in a box on a spinner. Now, they are placed with gift cards, taking up less space and better located in-store. That they still offer subscriptions today suggests there is money in it for them. There have been several goes at newsagents selling magazine subscriptions like this in-store in Australia over the years. None has worked I think because it has not been more than one or two titles.

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Magazine subscriptions

The Bauer Media $1 Woman’s Day offer frustrates newsagents

image1Further to my post last week about the New Idea $1 a week subscription offer, Bauer media has been running such offers for a while. Their most recent was a Woman’s Day $1 an issue offer.

As I have written recently, offers such as this are a slap in the face to newsagents. The 77% off cover price and free delivery are compelling to price-sensitive shoppers.

Weekly sales churn indicate readers of these weekly titles are price-sensitive. Whereas in the past 65% of purchases on a Monday would be Woman’s Day and New Idea togather, today, that number is often under 30%. I think this is because people are more conscious about what they spend on this type of content.

The more intense price sensitivity today is a key reason for us to be frustrated with and concerned about the $1 subscription offer for the weeklies.

Another difference today compared to years ago is that today there are no borders between types of consumers. By this I mean all offers are more accessible to all people.

For example, a subscription offer pitched to a specific target group to attract their engagement is easily promoted more widely in the mainstream community. Newsagency shoppers are aware of the $1 an issue subscription offers. Indeed, I know of several instances where customers have pointed to the $1 offers recently put about in commenting how much money newsagents make.

A sub offer of, say, up to 50% is okay in my view. I understand it. I don’t like it but I understand it. 77% off with free postage is nuts. It disrespects us and those who shop with us. It speaks to an important focus for the publishers, the same publishers often telling us how important we are to them.

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Competition

Crazy US magazine subscriptions

Screen Shot 2015-04-15 at 2.06.47 amHere in the US you notice the poor availability of magazines at retail. Sure they have the top selling weeklies and a selection of monthlies if you want to search for them but they do not have the depth of range we carry. Instead, there majority of magazine sales are vis subscription and it is no wonder considering the prices.

Look at US title Money. They promote a $5.00 subscription offer for a year but you have to actually sign up for two years for a total cost of $29.90 delivered – but that is still only $1.25 an issue. Postal rates enable them to do this. Australian subscriptions tend to not be as deep as this.

In Australia, a hope for over the counter sales is Australia Post pricing for magazines. If that increases we should benefit.

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Magazine subscriptions

Sub Tropical Gardening magazine quits newsagents

stgPaul Plant, the editor of Sub Tropical Gardening Magazine has advised readers in the latest issue that his special interest title will no longer be available in newsagencies. Plant blames higher production costs and lower advertising revenue as the reason for the move.

In his note, Plant says that wastage per issue is between 40% and 60%. It’s good to see a magazine editor writing about this wastage. However, since they set their print run size the wastage is up to them.

Plant also says We will save you not only time but also money and fuel in avoiding having to source our title from newsagents.  Seriously? – as if the only reason people who purchase the magazine from a newsagency only purchase this one item. Of course, that’s not true.

I expect there would be people who discovered this title when browsing in a newsagency. Some of those would have become subscribers as a result of the introduction from our channel. Others would have purchased the title regularly from a newsagency.

Thinking people only come to us to purchase Sub Tropical Gardening Magazine and nothing else is ignorant.

By all means Paul Plant make business decisions which are right for your business. But own your decisions. Don’t put down your retail partners who have served you well. Don’t say things that don’t pass a fact check.

All the best for the future of Sub Tropical Gardening Magazine. Australians interested in browsing interesting garden magazines will still come to newsagencies – as we the the magazine specialists of Australia.

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Magazine subscriptions

Express Publications in magazine subscriptions push

magstoreExpress Publications sent out an email yesterday promoting heavily discount magazine subscription offers that end on Monday for many of their titles. In this promotion, Live To Ride, for example, is being offered at $79 for 20 issues instead of the usual price of $170 for this many.

While I understand that subscriptions play an important role for magazine publishers in their business mix, they must understand that it is galling for newsagents to on the one hand see publishers offering a 53% discount for subscriptions that will be expensive to fulfil while on the other hand refusing to provide more equitable terms that reflect the cost of supporting and selling magazines in retail.

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Magazine subscriptions

Newspapers and magazines heavily discounted in US Black Friday promotion

Poynter has a report about the extraordinary discounts offered by newspaper and magazine publishers as part of the traditional Black Friday (post Thanksgiving) sales. Check out dealseekingmom for a list of magazine subscription deals like a year of Country Living for US$5.99 or a year of Elle for US$4.99. Magazine subscriptions are much bigger business in the US than in Australia. Their regular deals are cheap, these deals even more so.

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Magazine subscriptions

Disappointed Collective magazine advertises subscriptions in our shopping centre

I’ve supported the launch of Australian mag renegade Collective in my newsagency as shown here, here and most recently here and so I was disappointed to see subscriptions being promoted at 45% off on the ad screens in the public areas in my shopping mall.

There was no call to action to get the title at retail,  no mention of my newsagency in this centre where the advertising was running.

I get that the ads are part of a national campaign to run, probably, in multiple locations on the digital ad network. I also get that subscriptions are part of any magazine supply mix. But don’t use traffic generated in part by the many thousands of dollars I pay centre management to bring traffic to my centre to sell products I sell direct to my customers.

I and many newsagents are helping launch this title with display space without cost. Some shoppers could recognise the title in these digital ads because of the free help we have provided.

Yeah, I’m not happy about this campaign.

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magazine distribution

Food Network Magazine subscription cost offends newsagents

We sell the Food Network Magazine in our newsagencies of $12.50 an issue. This is the price set by the importer and or distributor. Australians can subscribe direct from the publisher for three years for $100 – or $2.77 an issue.

Here’s my question: if publishers can land copies in Australian letterboxes at $2.77 and make it work financially then why is the newsagent wholesale price $9.37? The subscription figure I have quoted has not even been converted to Australian dollars.

It seems to me that I’d make more money subscribing for the two copies I get and take the risk in terms of being able to sell.

This is a screwed up situation.

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Magazine subscriptions

Magazine publisher to sell subscriptions in beauty outlets

US magazine publisher Condé Nast is to sell magazine subscriptions in a beauty products chain according a report published by the the US edition of Ad Week:

With circulation growth getting harder to come by, Condé Nast is going to the beauty aisle in search of new customers.

The fashion/beauty magazine publisher has struck a deal to sell subscriptions in Ulta, a 415-store beauty products chain, as part of an expansive marketing partnership. Initially, Glamour and Allure are being sold for $21 for a year’s subscription to both. Single copies are available, too. Over time, other Condé titles, which include Vogue and Vanity Fair, may be substituted.

With Australian publishers following US trends I wonder how soon we will see this here?  We already see some titles being sold in bulk to hair and other outlets, why not subscriptions?

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magazine distribution

Caravan & Motorhome magazine chases subscriptions

On the back of an excellent audit result, showing 24.62% increase in sales – ranking it third in sales growth behind Gameinformer and Men’s Fitness, the publisher of Caravan & Motorhome is out chasing subscription business with this post on a forum.

Dear Forum Members,

We’ve got some fantastic news and a great offer for all!

I posted a little while ago that Caravan & Motorhome magazine experienced the third largest growth in copy sales of any magazine in Australia for January to June 2011 – growing by 24.6% from the previous year. ABC audit Jan-June 2011

To celebrate this momentous result, we would like to offer you three upcoming issues of Caravan & Motorhome magazine and DVD for FREE, like a FREE 3 issue subscription.

For our current subscribers, as a way to say thank you for your loyalty to the magazine, this offer will extend your current subscription by 3 issues.

To those who are not subscribers, we would love you to sample the convenience of subscribing by sending you the next 3 issues for free!

There is no obligation to buy anything else!

So hurry, Offer expires September 30, 2011.

To get your 3 free copies of the magazine simply call and ask us to send you your FREE magazines and DVDs.

FREECALL 1800 801 647 QUOTE THIS CODE: FM450

While I understand that publishers need to grow subscriptions in their circulation mix, I wish some would more deeply engage with the newsagency channel to drive over the counter sales.  Our retail channel is the most important outlet for attracting new readers.

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Magazine subscriptions

Supporting Daffodil Day

daffodilday.JPGWe supported Daffodil Day yesterday.    The flowers, magazine, fund raising items and small poster (provided by Pacific Magazines) combined to give context to the day.  I am thrilled that my team got behind this. This  was not about revenue as much as it was about raising awareness for the Cancer Council.

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Magazine subscriptions

Launching Feast magazine

feastmag.JPGI was fortunate to be at the launch of the new feast magazine in Sydney last night. This high end SBS branded title from Pacific Magazines is a deliciously sexy looking food title.

Feast is set to shake up the top end of food titles. With so many having gone on a journey with food titles from the entry level to mid tier, more shoppers are looking for a five star foodie challenge. Feast looks to be the title to step up to this opportunity. The food on the pages looks delicious. The stories are passionate. The production is first class.

I am keen to support this new title and leverage the marketing campaign being invested in the launch – I hope that other newsagents do when the title hits the shelves this Monday.

Food titles continue to perform well in newsagencies with many of us achieving excellent growth in the last quarter in this space.  Feast can help us cater to a broader market and continue the growth we are enjoying.

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Magazine subscriptions

Promoting Dolly and Miley

mag-water.JPGWe have been promoting the Dolly magazine and the Miley Cyrus one-store with this front of store display facing into the shopping mall.  Sales are okay but not what we need from such a valuable location.  I think that part of the challenge for magazines aimed at teen girls is the amount of shopping they now do online.  As their socialising has moved online so has their entertainment and shopping.  We and publishers need to find a new a relevant way to engage with these shoppers.

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Magazine subscriptions

Promoting Take 5 part 1

t5dispjul11.JPGCheck out the display the team did in one of my newsagencies for the latest issue of Take 5 magazine and the accompanying $30 million lottery promotion.

The display is in an excellent location, easily seen by most of the shoppers who enter the store, especially those shopping for a greeting card.  It certainly stands out.  Better than that, it is working … driving good sales.

We have have the title in a half waterfall in its usual location and a pocket in an impulse display at the front of the newsagency.

When you read my next post you may think I don;t like this display.  That would be wrong.  I do like this display.  It is vibrant, eye catching and working.  Brilliantly executed.

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Magazine subscriptions

Great Mother’s Day promotion from ACP

mothersdaypromo.jpgACP is running a terrific Mother’s Day promotion at their magshop.com.au subscription site.  Up for grabs is a trip to Italy valued at $25,000.  The headline is right, this is a ‘perfect Mother’s Day gift’.

I’d love to have been able to offer this type of prize in-store.  Entry could have been open to shoppers buying, say, three Mother’s Day related titles.  In other words, using the in-store campaign to encourage shoppers to purchase more than would usually be the case in a single visit.  I am certain that the campaign would have been commercially viable, delivering necessary incremental business.

ACP has a track record for running excellent promotions around major seasons through magshop.  From what I understand, they work very well, helping to deliver excellent incremental business.

Now before people think I am having a swipe at ACP, I do understand the role subscriptions play in the overall circulation mix.  ACP is doing what I would do if I were them.  That said, I think that they could look at more newsagency specific proportions – we are the more engaged and less expensive retail channel after all.

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Magazine subscriptions

Google developing digital newsstand

Google is reportedly in talks with magazine publishers to deploy a digital newsstand.  The Wall Street Journal has more on this story including details on the battle over customer data.  Publishers, as newsagents well know, want to own the customer regardless of the work done by the seller to win the customer.

The Google move joins work by Apple, News corp. and others in offering consumers ways to access digital subscriptions to magazines and newspapers.

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Magazine subscriptions

Discounting MasterChef magazine too soon?

masterchef-mag.JPGI was disappointed to see the full page ad promoting MasterChef magazine subscriptions in the MasterChef branded giveaway with the Herald Sun on the weekend. Don’t miss out on Issue 1 – Pre-order now! 6 ISSUES FOR ONLY $20. The ad said. A better approach would have been to promote newsagency putaways in the magazine. This would help garner newsagent support and let people warm to the magazine. Instead, the publisher is using a steep discount to get people to make a six-month commitment – these are people who won’t buy the magazine in a newsagency for the next six months.

While I accept that subscriptions are essential in the mix for magazine publishers, to go out prior to launch and not offering a similar newsagent-focused customer acquisition campaign is disappointing and frustrating.

The publisher can turn this around with a campaign designed to drive newsagency customers for MasterChef.  A smart campaign will use the pages of the magazine to encourage in-store putaway.

These days, I am looking for publishers to do more than provide posters or offer a prize for the most attractive display.  I want publishers to engage commercially in true partnership.  I want them to show how much newsagents mean to them and to encourage a framework through which newsagents can show how much they like working with engaged publishers.

Publishers need to remember that we only make money out of what we sell.

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Magazine subscriptions

Run For Your Life uses newsagent generosity

r4yl-apr2010.JPGI was disappointed to see the subscription promotion on the cover of the latest issue of Run For Your Life magazine (out yesterday).

Their $9.95 promotion looked odd next to our $7.95 barcode label.

While I understand the role subscriptions play in the sales mix for a publisher, it is wrong that they use our generosity of space to try and convert our customers and browsers into subscribers.  By all means have a subscription offer – but promote it inside the pages of the magazine.

I call what we do for them generous because we provide space to promote their title at no cost to them, we carry the risk of theft, we finance the title for a couple of months and we pay to return to them the unsold copies.  This is a considerable investment on our part for their title.

I’d prefer to see the publisher engage positively with newsagents by including a putaway coupon inside the magazine and promoting at clubs and sports events that the title in available from newsagencies.

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magazine subscriptions