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Magazine oversupply

How would this title from Network Services be handled by the proposed new magazine rules?

10438891_10153707011626679_5744046767887816458_nUnless I am missing something, this behaviour by Network Services would be permitted under the magazine supply rules the MPA has developed and the ANF endorsed: this magazine, SpongeBob and his Buddies, which failed at one newsagency in April 2014, has been sent to another newsagency. Unless it is a redistribution to the newsagency receiving it now, it’s a new title. But look at it … it’s been supplied in appalling condition. It’s a redistribution regardless of whether the newsagency receiving it had it  previously. The stock sent out last week is not in mint condition.

This is a significant gap in the proposed magazine supply rules, a gap through which dreadful behaviour such as this could pass, behaviour which costs newsagents dearly.

Shame on Network Services for sending out junk like this and causing newsagents to have to waste time and money processing the stock. This effort contributes to making us less competitive with magazines.

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Ethics

Has the ANF misunderstood the MPA magazine supply trial?

Yesterday, the ANF sent an email to newsagents lauding the MPA magazine supply trial which many here consider to not be in our interests. The email from the ANF includes this:

Some newsagents appear to have a single focus on the right to early return. If you are able to manage your supply and are able to work with the distributor to order what you need, then the need to early return would be negated.

However, the reality is when an agent has been given the opportunity to set supply, on average less than 10% of the channel actually put in any figures to set their own supply.

The rules for the trial do not give newsagents the ability to manage supply.

Newsagents cannot say no to a new title.

Newsagents cannot directly set supply.

Under the terms of the trial, supply for a new title is set based on similar title performance and print run size – both key criteria in the current model.

Either the folks at the ANF have not understood the trial rules or they are out of touch with the control newsagents need. The ANF claim that newsagents will be able to manage supply is ignorant and unfortunate.

Go to page 12 of this document from the ACCC to see the rules for yourself. If I am missing something please let me know.

On the claim of less than 10% of newsagents engaging when given the opportunity to set supply, the ANF demonstrates poor judgement in saying this. Sure, I believe the less than 10% figure is accurate. However, you have to think about the level of control newsagents think they have and they trust they have in the current system when assessing the number who engage. I suspect most don’t trust enough to bother.

Change the system to something which is genuinely fair and I am sure more newsagents would engage. If the ANF actually represented newsagents they would have chosen their words to reflect this representation.

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magazine distribution

Newsagents given the ability to compete on magazines

Australian small business newsagents will rejoice today on the news of a new magazine supply model to start immediately.

  1. Newsagents control the titles they receive.
  2. Newsagents control the volume of each issue they receive.
  3. Magazine distributors to suggest range and volume which newsagents can accept or reject.
  4. Newsagents, publishers and distributors agree on a benchmark returns percentage.
  5. All returns will be tops (covers) only.
  6. No early returns.
  7. All magazines to be 30-day on-sale unless agreed otherwise.
  8. Publishers will, at their discretion, offer a per pocket stocking fee they want newsagents to carry but for which there is lower than needed update or for titles with a longer than 30 day on-sale.
  9. All supplier funded awards and rewards to be same store year on year sales related criteria and nothing else.
  10. Publishers to contribute to a newsagency channel marketing fund (estimated to be $2,000,000 a year) to be run by advertising experts and overseen by a panel of newsagents elected by newsagents.

What a wonderful day.

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Ethics

Here’s why the MPA magazine trial fails

magscI took this photo yesterday in a regional town at the entrance to a national brand convenience store. They can fit close to 70 titles in their magazine fixture. If you look at the top 70 titles in Australia they would account for probably more than half of all magazine sales. This c-store could, with current arrangements and a direct account, control what they get. The newsagent a few doors away with more magazines available, cannot. The newsagent is disadvantaged – now and in the MPA trial world. This is one of many unfair differences in the supply model. It is something the ANF should have considered before supporting the MPA trial. It is something the MPA ought to have more thoroughly considered prior to investing so much time in their trial.

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magazine distribution

ACCC submission in relation to newsagency magazine supply trial

The ACCC has proposed to authorise Magazine Publishers Australia to conduct a trial of an alternative magazine supply model.

As I wrote here in November, I think the proposed code of conduct changes are ill conceived and will not address the unfairness for newsagents compared to others with whom we compete. Earlier this month I encouraged newsagents to respond. Here is the first response I have submitted:

I make this submission on behalf of newsXpress Knox City in Wantirna South Victoria.

The ACCC proposes to authorise a trial which does nothing to address the anti competitive behaviour enshrined in the rules, processes and systems for distributing magazines to newsagents. The trial does nothing to get newsagents to closer to fair supply, to the controls over supply that supermarkets, petrol outlets and convenience outlets have in relation to magazine supply.

In proposing to authorise the trial, the ACCC is tacitly approving a continuation of behaviour which blocks newsagents from stocking magazines on terms which are fair.

The ACCC ought to hold piublic hearings into the proposed trial.

These are not new complaints for the ACCC. Newsagents have complained for years, providing examples of gross over spply in terms of volume and titles.

Unless newsagents are given control over the magazine titles they stock they will remain at a commercial disadvantage. This, in turhn would place our customers at a disadvantage.

In 1999 the ACCC oversaw the deregulation of the distribution of newspapers and magazines in Australia. At no time since has there been a review of the impact of deregulation. I call on the ACCC to consider such a review. While the ACCC could argue that such a review is outside its remit, I say it is within its remit given its direct involvement in deregulation which left newsagents competitively worse off.

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Environment

Another day in the newsagency and more examples of magazine oversupply

ersupfmIt is tiresome writing posts to document the appalling behaviour of a magazine distributor for knowingly oversupplying a magazine at a level which is unjustified in the sales data the distributor has. A check of our sales of Farms & Farm Machinery indicates what we should get one copy of this title yet network sends us three. They’d say we should get two because we occasionally sell one but I’d say one is okay as selling out occasionally is fine. Sending three makes a mockery of the distribution model as it wastes our cash, space and time.

This behaviour by Network is not socially responsible is it disadvantages newsagents.

I was in a newsagency a few days ago where their sell through is well under 50%. That is appalling. Shame on Gotch and Network for condemning this business to such extraordinary waste of space, time and cash.

Selling on average a single copy makes Farms & Farm Machinery loss making for us. The $1.875 in gross profit from the single copy. Each magazine pocket costs around $7.50 a month as its portion of the lease cost. The numbers alone tell me to put something else into the pocket to try and either make a profit or less of a loss. However, the magazine distribution model does not give me the ability to do this. It gives our competitors the ability to do this but not us.

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magazine distribution

Newsagent specialist in National Geographic titles

ngmagsIn a newsagency in Sydney yesterday I saw an amazing range of National Geographic titles on display – I;ve never seen so many in one place before. I was told they are popular gifts for people visiting the local hospital. The display was a reminder of the extraordinary diversity in our channel as I’d be lucky to have one of these titles at any time and to sell one or two copies of such a title.

While thinking about this newsagency, while they do early return, they do not do so aggressively. Their current sell through rate performance is at under 50%. That is, more than half the magazines they are sent do not sell. What a waste of paper and time. Shame on magazine distributors for permitting such a costly failure n this small business.

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magazine distribution

Why the proposed magazine code of conduct is unfair for newsagents

With participating magazine publishers and distributors getting closer to trialling their proposed code of conduct, I am publishing here today what I publisherd here in November last year as I think the code of conduct is unfair on newsagents. I’ve made it clear I do not want to be part of a trial under this code as it is far too one-sided, it does not address the core magazine supply issues newsagents face.

Magazine Publishers Australia and representatives of Pacific Magazines, Bauer Media, Network Services and Gordon an Gotch have been working on a possible code opt conduct for the supply of magazines to newsagents. This work was initiated by the publishers and has been in discussion for a year.

Any code is a complex process because it must have approval from the ACCC. Even the suppliers talking together requires ACCC approval.

As I have written here many times, a code is essential for the competitiveness of newsagents. Most recently, on August 30, I published my suggested magazine supply KPIs – these were first presented to publishers at a breakfast meeting in 2005.

Newsagents need to be part of the discussion of any possible code of conduct. Here is a draft of the MPA code of conduct. It may not be a current draft. I am not positing it here as a declaration of what will be put in place. No, I am publishing it here so newsagents can comment more generally on the topic of KPIs.

If you compare this code of conduct to my suggested magazine supply KPIs you will see the MPA draft is biased to serve the publisher whereas mine is biased to serve the newsagent. I think the MPA code needs some more work but it is a start. For example, the financial viability of a title in a newsagency has nothing to do with the size of the print run … the ideal sales efficiency has nothing to do with the size of a print run. 

I’d also note: early returns are essential to cash-flow management in newsagencies. If Network and Gotch want to be paid they must allow early returns. If a title has not sold in two weeks it ought to be a reasonable candidate for early return.

Publishers and distributors need to understand that delayed billing is of little benefit to newsagents.

Since we carry the space, labour and financial obligation, we need a supply model that allows us to take on such obligations.

Here is a draft of what the MPA has been discussing:

1. Minimum Sales Efficiency
A Distributor will ensure that no Title has a Sales Efficiency of less than the minimum Sales Efficiency set out in the table below.
Distribution quantity per Issue Minimum Sales Efficiency
>..30,000 copies 55%
20,000 copies – 30,000 copies 50%
10,000 copies – 20,000 copies 45%
1,000 copies – 10,000 copies 35%
< 1,000 copies 25%

2. Consecutive Nil Sales
A Distributor will cease to distribute a Title to a Retailer for a minimum of 12 months if the Title has experienced consecutive nil sales at that Retailer for, in the case of:
a) a weekly Title, six consecutive Issues;
b) a fortnightly or monthly Title, four consecutive Issues; and
c) any other Titles, two consecutive Issues.

3. Returns
A Distributor will not require Retailers to provide Full Copy Returns, except in relation to Partworks.
A Distributor may require that Retailers provide, at the Retailers’ expense, Mastheads as evidence of unsold copies of an Issue and may require that Retailers:
a) package such Mastheads separately from any permitted Full Copy Returns; and
b) clearly mark packages containing Mastheads or Full Copy Returns as ‘Mastheads’ or ‘Full Copy Returns’, as applicable.

4. Early Returns
A Distributor will not be required to accept Early Returns from Retailers, except where such Early Return is made by a Retailer to correct an error in allocations quantity.

5. Redistributions – Packs & singles
A Distributor will not Redistribute an Issue on more than once occasion.
If a Distributor Redistributes an Issue, the Distributor will ensure that:
a) the prior distribution of the Issue has Closed;
b) at the date of the Redistribution, less than 12 months has elapsed since the Recall Date applicable to the first distribution of the Issue;
c) the number of copies of the Issue provided to a Retailer is less than the number of copies provided to that Retailer as part of the first distribution of the Issue (unless the first distribution of the Issue was a sell-out at that Retailer); and
d) the On-sale Period for the Redistributed copies of the Issue is no more than three months.
If a Distributor Redistributes an Issue, the Distributor will use reasonable endeavours to ensure that:
a) the Issue does containing cover offers that have expired; and
b) if the Issue is bagged and no current Issue is included (e.g. a “Value Pack” of two old Issues), this is clearly communicated to consumers on the packaging.

6. New Titles
For each launch of a New Title, a Distributor will ensure that:
a) each Retailer receives notification of the launch prior to the On-sale Date for the Launch Issue; and
b) the number of copies of the Launch Issue distributed to each Retailer is determined reasonably having regard to the total print run of the Launch Issue and the average sales of 1 or more equivalent Titles (provided that a Distributor may distribute at least 2 copies of the Launch Issue to each Retailer).
For Issues of a New Title subsequent to the Launch Issue, a Distributor will, to the extent such data is available, use EDI sales data to determine the appropriate number of copies of those Issues to be distributed to each Retailer until a regular sales pattern for the New Title is established.

7. Maximum shelf life
A Distributor will ensure that the On-sale Period for an Issue does not exceed twelve weeks unless at least two of the following are applied to the Issue:
a) delayed billing, being the process by which …;
b) Retailers are offered an extra sales margin for sales of the Issue on top of the standard sales margin normally paid by that Distributor to Retailers; and
c) Split Deliveries.

8. Split Deliveries
A Distributor may utilise Split Deliveries for an Issue.
If a Distributor utilises Split Deliveries, the Distributor will ensure that:
a) to the extent such data is available, the Distributor uses EDI sales data to determine the appropriate number of copies of the Issue to be delivered to each Retailer for the second or subsequent deliveries; and
b) based on the rate of sales, if a Retailer has sufficient copies of the Issue available for sale to consumers, then a second or subsequent delivery should does not occur.

Here are definitions from the Code which could be useful reading this:

Closed means, in relation to an Issue, ….

Code means this Distributor Code of Conduct.

Distributor means a person engaged in the business of distribution of Titles and who is a signatory to this Code.

Early Returns means the return of a copy of an Issue, in the case of:

  1. a weekly, fortnightly or monthly Title, during the On-sale Period; and
  2. any other Title, Returned within 30 days from the On-sale Date.

Full Copy Returns means:

  1. the process by which a Retailer returns an entire copy of an Issue to the Distributor; or
  2. the entire copy of the returned Issue,

as the context requires.

Issue means an issue of a Title.

Launch Issue means the first issue of a New Title.

Mastheads means headers, the front cover or the barcode of a copy of an Issue that have been excised from the copy of the Issue.

New Title means any Title that is distributed under a Product Code that has not previously been used.

On-sale Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is first made available for sale to consumers by Retailers.

On-sale Period means, in respect of an Issue, the period commencing on On-sale Date and ending on the Recall Date.

Partwork means ….

Product Code means ….

Recall Date means, in respect of an Issue, the date, determined by the relevant Distributor, on which the Issue is required to be withdrawn from sale to consumers by Retailers.

Redistribute means the distribution to Retailers of an Issue that has previously distributed and recalled (using refurbished Full Copy Returns or mint copies of the Issue).

Retailer means a newsagency, supermarket, convenience store or other retailer to which Titles are delivered by a Distributor as a regular distribution channel.

Sales Efficiency means the total number of copies of an Issue sold by Retailers expressed as a percentage of the total number of copies of the Issue distributed to Retailers [averaged over, in the case of:

  1. a weekly Title, four consecutive Issues;
  2. a fortnightly or monthly Title, three consecutive Issues; and
  3. any other Title, two consecutive Issues.]

Split Deliveries means the distribution of an Issue by more than one delivery of copies of the Issue to Retailers during the On-sale Period.

Title means a magazine or similar periodical and, for the avoidance of doubt, excludes books.

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magazine distribution

Shock horror – Gordon & Gotch increases supply to a newsagent without justification

kmAnother day and more reports from newsagents of magazine distributors sending additional titles which are NOT selling out.

Take a look at this example for Koori Mail – sent to me by a colleague. In the data you can see this newsagent has for all but one issue been experiencing 0% sell through yet the magazine distribution experts at Gordon and Gotch have increased supply by 200%.

The action of Gordon and Gotch on show here are shameful. No wonder newsagents despair about magazines.

I am sure the folks at Gotch will have an explanation. Newsagents are tired of excuses. We want supply based on the data.

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Ethics

The high cost of thick magazines for the newsagency

thickmagsThe current of AWW has a think Priceline catalogue stuck on the back – meaning we fit fewer into a pocket. In the fixture photographed we can fit five copies while for BHG we can fit ten.

Considering the cost of space, the time spent managing thicker titles and the sales of BHG and AWW, the Priceline catalogue has a cost for newsagents which makes this issue of BHG far more appealing in my view.

I’d vote for a fee for magazines that are thicker than what we might agree. Bauer are making extra money from the Priceline catalogue and we should participate in that because of the extra costs it imposes on us. We need to look at what we do with and for magazines as a fee for service. Every issue of every title needs to be profitable.

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magazine distribution

Long on-sale magazines under the spotlight

magslongonsaleLong on-sale magazines – any title on-sale for more than 30 days – are under more attention as newsagents seek to reduce magazine related costs.

Take the titles from United Media, they have a long on-sale, a cover price that is not keeping with CPI and a scale out model that treats us as warehouses with 100% of supply sent at once. This imposes a space and labour costs that adds to the loss we make from the titles.

If I had my way I’d get this months what I expect to sell this month. United media will say that is not viable for them. To that I’d say the current model is not viable for us.

Rent increases 5% a year at least for most newsagents and this is a key factor in these discussions. In the years these titles have been the same price with a long on sale annually only one drop our costs have gone up and up while what we make has gone down in real terms – without even factoring in any sales decline.

This is one example of hundreds where the behaviour of magazine publishers pushes us to a point where we actively consider whether to quit the category – in the absence of real control over supply.

Newsagents: don’t forget to do your cull for early returns this weekend.

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magazine distribution

Network Services sends newsagents unsaleable magazine junk

magjunkThis photo shows part of the cover of a magazine received in a newsagency yesterday, sent by Network Services. Click on the image and look at the detail. That gunk on the cover is from stickers placed on these titles when they were on sale in other newsagencies.

As the angry newsagent who tole me about this wrote in their email: How dare they send unsaleable magazines.

Shame on Network for sending out such poor looking product. Where is their quality control? Non existent clearly.

This title is now on its third time around from Network Services. What appalling behaviour.

Shame on you Network Services and shame on the publisher involved in pushing this title on newsagents.

That this has happened speaks to the weak situations newsagents find themselves in. Our major competitors are not treated this way. That this is done to us disadvantages us, it makes us less competitive.

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magazine distribution

Why the Happiness? issue of Psychology Today magazine makes me unhappy

maghappinessThe usual supply of Psychology Today magazine for our newsagency was doubled for the Happiness? issue which went on sale yesterday. This 100% increase in supply is despite us rarely selling all the story we are usually supplied.

The irony is extraordinary. How can I be happy about such an unwarranted oversupply. It wasted our time, paper, fuel. What a waste! A very unhappy situation.

I look at this situation with this issue of Psychology Today magazine and shake my head. There is no sense to it. the distributor could say we have to send out what we are sent. From their business point of view I understand it. But it is ridiculous. It is shameful that the distributor, intros case Gordon and Gotch, can double supply without any justification in our accurate sales data.

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magazine distribution

Is this why magazine distributors are pushing to stop newsagents labelling magazines?

There is discontent in magazine distribution and publishing businesses about the push by the distributor-controlled XchangeIT to promote the elimination of labels on magazines in newsagencies.

I am told that promoters of the plan in a distribution business see it as a means for reducing newsagent early returns. It would appear push has nothing to do with the benefits claimed by XchangeIT in their promotion to newsagents.

Given the continued oversupply of magazines to newsagents and a greater disconnect between supply arrangements for us versus our competitors, newsagents need the data on the labels so they can early return – as it is supply outside weeklies and top selling monthlies where we suffer the most.

This project by XchangeIT is a distraction. It shames those who are supporting it in distribution companies an in XchangeIT.

The only project that ought to matter is the efficient supply of magazines – based on the prospects of sale as indicated by newsagent sales data provided to the magazine distributors.

Efficiency is achieved when we are supplied close to what sells. A sell through of 50% is a failure. Sadly, many titles have a sell through of less than this.

Instead of addressing magazine supply inefficiency which makes newsagents less competitive than supermarkets, people in companies like Network Services want to make it harder for us to manage our own situation. Their actions show them serving only their own needs, needs which are not aligned to ours.

Fixing the broken magazine supply model is the issue which matters most to newsagents yet it is the issue those representing the channel have failed to deliver on for years. We have seen newsagent associations pitch the XchangeIT label project to newsagents without critical assessment.

As newsagents recently indicated at this blog in response to Newsagents: have your say about a possible fresh approach to magazine distribution they want more control over supply. The cost of the failure of XchangeIT and its controlling shareholders to deliver this disadvantages our channel and makes us uncompetitive against supermarkets, convenience stores and petrol outlets.

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magazine distribution

Here’s another magazine I wish I could cut from my newsagency

mag-killFranchising is another magazine I wish I could cut. If I’m lucky I sell one copy but that is rare. This infrequent sale has not been enough to get Network Services to reduce my supply to one or even to cut it altogether in favour of a more successful title. The performance of Franchising reinforces why we need control over they titles we are sent.

Have your say on this topic if you want control over the magazines you receive.

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magazine distribution

Newsagents: have your say about a possible fresh approach to magazine distribution

I have been talking with a senior magazine distribution executive on behalf of newsagents on a possible change to their model and write today to open the topic for discussion by newsagents. But first, here is one question for you:

If you were given the control you want over magazines you receive, would you use it, would you be more engaged in the category?

Frustration with the current magazine distribution model has been intensifying as more and more newsagents are realising the control the can have and the additional gross profit they can make from other retail categories.

Publishers are frustrated with a model where they see early returns increasing, newsagents becoming less engaged and poor service from the old model.

Newsagents want to make more money from magazines. I’ve written about it here before, noting that 40% GP would be reasonable. This post today is not about GP, it is about control of range and volume.

While some will say we need to fight for everything we want, I think our interests are served by a step by step approach. hence the question I have for you today.

A magazine distributor, it does’t matter which one, is contemplating establishing new magazine supply rules. In a recent meeting we canvassed a range of options.

After reviewing the options, the package of ideas under consideration are:

  1. That following allocation of new titles on the distributor computer system, you would have the opportunity to log in to cut those titles or adjust proposed supply volumes. You’d have three or four days to do this.
  2. Once you take a new title you’d need to display it for the on-sale of the first issue. What happens after that would be up to you.
  3. That you could cancel the title at any time in the future – and a cancellation would be a cancellation.
  4. That you could adjust supply at any time in the future.
  5. You could order new titles to try for as little as one issue.
  6. Tops only returns for all titles. Note: it is possible the result will be no returns at all.
  7. You could opt out of point 1 (new titles being allocated) and only get what you ask for.

The concern is that not enough newsagents will engage with these changes, that the distributor will lose titles and and those titles would be taken over by others who would not give newsagents this level of control. I share this concern.

While newsagents say they want more control over magazines, I worry that not enough will exercise it. That is what I want to know about today. Would you like these proposed changes to be implemented? Yes or no.

I see it that simply: yes or no. For me it is a resounding yes. The control being contemplated is something I’d embrace.

If the response is yes and the channel engages, we prove a point to all publishers and distributors and through this improve our leverage on everyone adopting this approach and opening consideration of margin.

The MPA, Bauer, Pacific, Gotch and Network are working on a code of conduct as I have written about before. I do not think the draft code of conduct is a good solution.  It has been developed with little consultation.

Of the 2,600 newsagents on XchangeIT, around 900 currently consistently pass compliance tests. This is a factor that will play into whether the package of changes I outline proceeds – particularly the question of no returns at all.

Any time there is an audit of physical returns versus what is claimed, around 25% of returns claims are not matched by reality. This makes distributors and publishers nervous. In one case I heard about recently a newsagent repaid tens of thousands of dollars for over-claimed returns.

the other factor that will play into any change to processes is rules for changes. For example, should a newsagent be allowed to cut supply of a title to below the quantity they are selling? I’d suggest they should not be able to do this – for their own good … unless they are selling only one copy an they are doing an overall space adjustment.

Back to my question – modified with more detail given the seven points in the package of ideas:

If you were given control over magazine titles you receive and the volume of each issue, would you use this control, would you be more engaged in the magazine category, would you seek out new titles and adjust supply seeking more stock to increase sales?

The distributor will watch the answers here. Please get your colleagues to engage and share their opinion. This is an opportunity to be heard.

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magazine distribution

What a waste of energy sending out this unwanted cookbook

awweatwellWe early returned  Eating Well from Bauer Media as we have access to equally appealing cookbooks at 50% margin and more. The supply of the unwanted low-margin title is a good example of the waste in our channel. I suspect we are not alone in early returning the title. The cover price would have newsagents not wanting to hang onto it for long. A courteous question could have saved time and money.

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magazine distribution

The first early magazine returns sweep of 2015

satsweepWith no reasonable or fair mechanism through which to manage magazine supply, early returns are a must to manage space use, inventory investment and cash-flow. Today, I’ve done the first sweep for 2015, in plenty of time for the returns to be processed with this month’s data. In addition to taking of all stock for some titles that are not paying their way, I reduced supply for titles where supplies have been increased despite no requirement in past sales data. Homes+ is one such title.

At the end of it there is the usual feeling of wasted time, wasted paper, wasted space on the trucks. What a sick distribution system we have and how disadvantaged are newsagents compared to our competitors. Dumb.

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magazine distribution

The case for newsagents newsagents receiving more margin from magazines

Australian retail newsagents is a direct account with magazine distributors make 25% of the cover price of a magazine.

Distribution newsagents make 25% and have to share that with retailers they supply. The share they make can range from 12.5% to as high as 5% depending on terms negotiated.

Newsagents want more than 25%.

While some cover prices have increased, overall they have not kept up with CPI – meaning in real terms our gross profit is lower today than last year and prior.

The gross profit from magazines has not kept pace with the increases in rent, labour and other business costs. Rent increases at least 5% a year and labour closer to 4%.

The freight cost of handling returns has also increased.

Many newsagents say that while magazine sales have been declining on average by 8% year on year for the last three years, their magazine bill remains the same. The reality of the sales decline should be that magazine supply bills decline. That they are not declining in line with the decline in circulation speaks to the unfairness of the magazine supply model to newsagents.

Distributors would say that newsagents knowingly signed their contracts. Fair enough – but since then they have started supplying new channels and they have changed how they deal with other retailers that benefits other channels and disadvantages newsagents.

Magazine publishers would say that they have no financial capacity to pay newsagents more. To those who supply supermarkets I’d say you do have capacity given rack fees, promotion fees, zero returns and other costs of handling the supermarket channel. To those not in supermarkets, I’d say our channel offers the most cost effective way of reaching new eyeballs even if you were paying us 40% of retail sales.

Paying newsagents more could open up more certainty around shelf life, in-store promotion and overall shop floor engagement. It stands to reason … let’s say I have two product categories generating roughly the same in revenue but one delivers 25% gross profit and the other delivers 55% gross profit, both have similar space requirements and similar labour requirements. High will I focus on? 55% GP of course.

Magazine publishers should embrace our channel, give us a better margin, eliminate the need to return unsold stock and free us from the restrictions of the current supply model. Do this and entrepreneurial newsagents would emerge with a focus on magazines. I suspect they would drive sales increases.

Magazine publishers who want newsagents to be more commercial with their products need to treat us more commercially.  This is what it comes down to.

Magazine Publishers Australia has been working on a code of conduct which they think will make newsagents happy – I have written about it here and I have written about it here. If you compare this code of conduct to my suggested magazine supply KPIs you will see the MPA draft is biased to serve the publisher whereas mine is biased to serve the newsagent. I think the MPA code needs some more work but it is a start. For example, the financial viability of a title in a newsagency has nothing to do with the size of the print run … the ideal sales efficiency has nothing to do with the size of a print run. 

I’d also note: early returns are essential to cash-flow management in newsagencies. If Network and Gotch want to be paid they must allow early returns. If a title has not sold in two weeks it ought to be a reasonable candidate for early return.

The challenge for newsagents is what to do about magazines. If you decline your range too low you stop being a destination for the shopper who likes to browse and this could have a knock-on effect for other parts of your business, you stop being a newsagent. You would need to be bringing traffic in for other reasons.

Take a look at stand-alone businesses around you like gift shops, toy shops, stationery shops and card shops. They struggle with this single category attracting traffic. One thing that works for newsagents is the multiple reasons people come through our door.

Our businesses are very layered with different departments relying on each other for support. This is why cutting magazines too far is a serious danger for us.  Magazine publishers and distributors know this and I suspect that is one reason they have not moved on offering fair compensation for our services.

The magazine supply model which makes newsagents the least competitive of all channels and the compensation paid to newsagents for magazines are issues the ANF could have and should have owned. They have failed us over and over. Most recently the ANF represented newsagents at a magazine publishers conference and if what I am told is right – they failed us abysmally. The ANF handling of the matter is a reason newsagents should stop funding the organisation in my view.

What’s the answer, what should newsagents do?

While I don’t have the answers and am not in a position to tell newsagents what to do, where is what I’d suggest are reasonable action items:

  1. Trim your magazine space to what is financially viable in your shop but not lower than 650 titles.
  2. In appropriate categories display three titles where you would in the past have displayed two. Get more value from your real estate.
  3. Write to your distributors with a copy of your own sell through rates report showing their gross oversupply over a twelve month period and put them on notice that you will act.
  4. Lodge a complaint with a government authority and ask for mediation. See my previous advice here.
  5. Write to publishers explaining what you would do if you received higher margin. Be specific.

It’s on you to act as no one is doing it more you. Complaining about it achieves nothing. Act, and act now.

Careful what you wish for though as we are dealing with businesses that have bullied our channel for many decades. They can be spiteful and bullying. Approach this in the wrong way and you could find yourself without magazines and what does that business look like?

I have written about this topic many times in my team years of blogging and which there have been some changes, they are not sufficient. I really do think that achieving a good outcome for newsagents depends on newsagents acting themselves.

13 likes
Ethics

Partworks in convenience stores

mags711I’m in Singapore and noticed partworks being sold in 7-Eleven. While this probably because there are no specialist magazine retailers here, it was a shock to see such a specialist title in a convenience store with only a small range of magazines. The placement tells me that the giant 7-Eleven corporation can specialise when necessary, that they are a threat beyond the magazines they stock today.

We need to not look at the 7-Eleven model as set in stone. This is a very nimble worldwide organisation which leverages knowledge from one region into another where appropriate.

I know plenty of newsagents don’t like partworks. To them I’d say careful what you wish for. Imagine is partworks completely moved from our channel. That would be a wedge move that would encourage other departures. Play that out a bit and you can see where it lands.

The problem, of course, is that the terms under which we are supplied magazines are unfair and commercially disadvantage us against our competitors and that hurts our customers.

4 likes
magazine distribution

Video: How magazine publishers and distributors make newsagents less competitive for magazines

Here’s a short video about the impact of magazine oversupply and why newsagents early return. It was shot in my newsagency on Thursday last week.

If you work for a magazine publisher or distributor, please watch this video and learn more about the #1 issue that makes newsagents less competitive than they could be, the #1 issue that leads newsagents to quit their businesses.

I made the video because I care about the channel and I care about magazines and the vital role they play in the channel.

While I write about oversupply often, the here are not getting through, the problem we see today is worse in my view than ten years ago as we are made to look worse that our competitors.

Through the video, I am hopeful that showing is more effective than telling.

This video is the type of communication newsagent associations ought to produce. Instead, they attend meetings that achieve little or nothing for newsagents on this mission-critical issue.

We are approaching a tipping point on this.

35 likes
magazine distribution

Magazine publishers abuse delayed billing and fail newsagents

spaceModern Wedding is another magazine sent to newsagents to warehouse for an uneconomically viable on-sale period. It’s a thick title, we can only store two per pocket. In newsagencies without a back room, Modern Wedding takes up retail space that is costing as much as $9.00 per month per pocket to rent. Leaving Modern Wedding in the magazine pockets makes it a loss making title for shopping centre newsagents.

I suspect the publisher thinks that by providing this title on a delayed billing basis they are helping us. Delayed billing is no help at all.

Yesterday, I sent back half our stock of Modern Wedding because of the pocket cost and because it will not sell quickly enough to pay its way.

The publisher will complain that they cannot afford multiple drops based on sales through the on-sale. That is not my problem. That they send everything at once is unfair and something I tolerate less today than a year ago.

The MPA supply trial to test the draft code of conduct requires participating newsagents to not early return. That alone is enough to block newsagents participating.

14 likes
Magazine oversupply