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Greeting Cards

Easter cards at priceline

Any newsagent near a Priceline store ought to check out their Easter card range. Their new card supplier relationship has brought consistency to their greeting card offer. While the cards are cheap, they are packaged in such a way as to make them appeal to someone walking by.

A newsagent I was talking with a couple of days ago said he would respond with a spinner of $2.00 cards at the front of his shop. I don’t think this is the right approach. I have a Priceline opposite one of my newsagencies and I’ll leave them to play in the cheap card space. I’d rather focus on the more serious card shopper who knows quality when they see it and who wants a decent range from which to choose – the Priceline offer is very limited.

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Greeting Cards

St Patrick’s Day cards

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We are promoting our range of St Patrick’s Day cards away from the usual card display in one of our newsagencies. Our view is that some people may buy a card as an impulse and not as a destination purchase – hence this small display at the counter. We’ll move it around a bit including to thelottery counter where we expect it to be a hit.

Promoting small card seasons like this at the counter makes sense. Otherwise people have to remember the small season and then go hunting for the cards. Right now, St Patricks is overwhelmed by Easter cards in the regular card fixturing.

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Greeting Cards

Mothering Sunday cards

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We’re embracing every possible greeting card season in our newsagencies, no matter how small or seemingly irrelevant to our customers.

If we want to be known as the card specialists it’s only appropriate we back this with commitment.  Take Mothering Sunday – Mother’s Day in the UK (March 2 this year) -  we have our cards up and, sure enough, they are selling.

What is especially nice is the thanks from customers who are happy that we remembered a season which is important to them.  It’s an opportunity to reinforce our point of difference.

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Greeting Cards

Cheap cards turn me off

I was at a premium retail business yesterday and walking into the shop I passed a stand of $1.00 “quality” cards.  I thought what an odd message – I pass cheap cards as I enter a premium business.  Why not better quality cards?  Because they don’t sell said the retailer.  When did you last try?  Well, I haven’t.   Why make the decision for the customers?  It’s frustrating sometimes seeing confusing messages like this.

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Greeting Cards

Valentine’s entry

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One of our customers treid extra hard to win the $400 bear we gave away as part of our Valentine’s Day promotion – they mounted their entry on a plastic heart and begged to win.

We loved their effort so much we created a second prize (as they didn’t win) and gave them chocolates and a smaller bear.  It’s great when customers engage like this so we felt the effort was worth special reward.

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Greeting Cards

Valentine’s Day is here

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It has been fascinating watching the different waves of Valentine’s Day card customers over the last month.  First it was the older customers, often in a long-term relationship, then it was the hopefuls and this week it’s been more of the oh, no, it’s Valentine’s Day and I don’t have anything.  We are supporting the season with gifts as well as chocolate.  The gifts include the collectible Momiji doll, a singing frog and this cow.  Surprisingly, the cow is a hit!  Not sure what message that passes on.

Happy Valentine’s Day.  Trade well!

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Gifts

Valentine’s Day tips for newsagents

Here are some free Valentine’s Day marketing tips for newsagents included in the Tower Systems weekly email bulletin sent yesterday:

Kissing booth: raise money for a local charity, $2.00 a kiss;  Make sure it looks like an old style booth.

Red lips: paint some big red lips on the side of your face for the day and ask for a donation to a local charity;

Sweethearts candy: put a tray of the old style sweethearts candy at the counter and offer one to each customer;

 

Graffiti wall: It could be paper, a window or a white board, encourage customers to write messages of love. For this idea to work, it has to be bold.  We’ve already had positive feedback on this idea.

 

Each of these Valentine’s Day marketing tips is about engaging with customers and that’s what retail is all about. These regular marketing tips are a free service for Tower Newsagents and others to use as they feel appropriate. We are happy for the ideas to be passed on. It’s our way of adding value to our newsagency relationship.

 

We tend to focus on ideas which can be implemented locally and without cost. We especially like ideas which add to the fun and theatre of business.

 

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Greeting Cards

Advertising on radio

To hear our first radio commercial for Sophie Randall, please click here. The commercial will air 89 times over the next six days on Melbourne radio stations GOLD104 and MIX101. We chose these two stations for their demographic reach. The commercial is as much about airing to suppliers and possible landlords as it is to promote the business to consumers.

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Gifts

Get well bear

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This little bear with his leg in a cast and a crutch under one arm is a popular gift purchased with a get well card.   We have him and other card giving occasion bears located near our card display.

The message is simple, while flowers are nice, the don’t last that long.  Appropriately themed bears work for get well, graduation, bon voyage and even new home.  By ranging them near the card aisle, we’re getting gift related sales which would otherwise go to the local florist.

What is interesting to me is lack os resistance on price.  At Frankston, for example, this range of plush is selling well at traditional gift shop prices.

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Gifts

Prince kiss-a-lot

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Prince kiss-a-lot is a hit for Valentine’s Day at two of our newsagencies where we have stocked him. So much so that we’ve organised extra stock. Squeeze his foot and he sings My Girl. He sways along to the song too.

We have extended our range of plush following success over Christmas. Beyond Valentine’s Day, we are focusing on other card giving occasions – thank you, get well, new baby etc. We’re finding good quality plush sells well with a card – that’s why we have it located near cards.

I appreciate it’s not new, newsagents stocking plush, it’s our card-giving focus which I think is new. Oh, and that we’re playing at the high end of plush.

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Gifts

Steal a kiss

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We have dotted our floor with these stickers, leading to our Valentine’s Display. It’s part of the newsXpress Valentine’s Day marketing collateral. Steal a kiss it says. I haven’t seen many kisses stolen – maybe closer to the big day.

I like the idea of the floor sticker because it encourages interactivity. The stickers make a nice difference from t-shirts and other traditional seasonal marketing.

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Greeting Cards

Early start to Valentine’s Day

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Even though Valentine’s Day is still two weeks away, sales are strong.  Cards, plush and gifts are all selling well.  Going out early with our display was a good move.  While we don’t embrace the season as much as they do in the US, we’re getting there – I am keen to provide a more complete environment through which people walk for major seasons such as Valentine’s Day.

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Greeting Cards

Promoting Chinese New Year

Here is the first part of our two-part Chinese New Year promotion – we have most of our stock coming in this week.  In this initial display we have Chinese New Year cards, red packets and Tatts lottery gift pack ideas.

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The display is at our main lottery counter.  You can see the Herald Sun stand and then an ACP magazines stand to the right in the photo.

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Greeting Cards

Dressing for Valentine’s Day

We are getting a good reaction from customers about our Valentine’s Day display at Forest Hill. With a big Hallmark bear on offer for one lucky customer we have a good driver for card sales. We have more plush coming in to complete the display next week.

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Greeting Cards

Chinese New Year red packets

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It’s good to see Hallmark embrace Chinese New Year with a full range of cards as well as red packets. This range and the accompanying point of sale material helps participating newsagents have an offer relevant to Chinese New Year. My friends who celebrate Chinese New Year tell me that Hallmark have got the offer right in terms of look and feel of the cards.

These smaller seasons are important for newsagents who want to establish their businesses as the go to places for all seasons and not just the majors.

The Hallmark cards, red packets and lottery offers should work well over the next two weeks in thelead up to Chinese New Year.

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Greeting Cards

Competing with ourselves

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It’s been a year since we opened Sophie Randall Cards and Gifts at Forest Hill, the same centre as the newsagency we have owned for twelve years.

Sophie sells a range of cards and gifts including social stationery. Around 50% of sales are cards.

Over the course of the year Sophie has been compting with the newsasgency, card sales in the newsagency have increased by 12%.

Around 30% of the card range is duplicated in the stores.

That the newsagency has grown card sales while Sophie has had a very good first year underscores the difference between customers a newsagency attracts versus customers a specialist card and gift shop attracts. Various captions perform differently in the stores – this is a source of considerable fascination.

We now have three Sophie stores in Melbourne – all linked with a common technology platform, enabling group buying and management. We are learning every day and enjoying the experience of branching out immensely.

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Greeting Cards

December newsagency benchmark report

Tower Systems has published my benchmark report comparing newsagency sales data for December 2007 to December 2006. It makes for interesting reading. The headlines, based on data from 39 participating newsagencies, are:

Newspaper and magazine sales fall 7% in the city and 3% in the country.

Card sales increase 6% in the city and 1% in the country.

Stationery flat in the city, strong in the country – up 13%.

The fall in newspaper sales, for a second month in a row, is concerning. Newsagents cannot ignore this trend. Newspapers continue to be the most popular item by volume and this masks the decline for many. I can understand that. While I am sure there are steps we can take to arrest the decline store-by-store, most put the newspaper out in the same place then have been for decades. No wonder customers are blind to them.

We have to respond to the benchmark data as I am confident that what my sample of 39 shows is an accurate reflection on the whole channel.

While analysing the data from the participants I was surprised at the success some were having with categories which others ignored. I might have some more to say about this after the next round of benchmarking.

By making the report widely available I am hoping to get newsagents thinking more about business and how their actions can build success.

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Greeting Cards

Music card theatre

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It is fascinating watching customers interact with our new range of music cards based on names.  Yesterday, twice I saw people choose a card and take it across the shop to pay it for someone browsing magazines.  Beyond getting people interacting with product, it adds a bit of theatre to the location in the store where the card is played, others around look up – all good stuff in retail.

We are fortunate that this range is not in too many stores in our centre.  If that changes I would not expect the same level of excitement (and sales) from customers.

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Greeting Cards

Being cheap

envelopes.JPGI was surprised to see bundles of old greeting card envelopes on a table for sale in front of a newsagency last week. I thought what a cheap message this gives to browsers. Any spare envelopes we have in my stores we keep behind the counter for customers who bring cards without an envelope or to give to customers who may need an envelope for some reason. They are not something I’d sell.

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Greeting Cards

Comparing card companies

With more newsagents running cards from two or more card companies, it is helpful to be able to report on performance of each card supplier side-by-side and for any date range without producing multiple reports. The Supplier Comparison Report in the Tower Systems software does exactly this. While card companies produce their own reports, taking control in the business empowers us to better deal with pushy sales reps and drive faster credits and replacement of non-performing lines with new product.

This comparison rep0ort is not only for card companies. It also works in the magazine space – indeed, any category where you have multiple suppliers involved.

While it is important to trust suppliers, newsagents need to approach the relationship with suspicion and undertake their own reporting in-house. It’s easy. While I will look at supplier reports, I will trust reports I produce, like the supplier comparison report, more.

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Cards by the charity

I was talking with a customer at our boxed Christmas card table today and she was telling me how pleased she was that more card companies offered boxed cards as a fund raiser for charities. Her preference was for the Smith Family and thankfully we helped her support them.

My conversation this morning made me wonder what this move by the major card companies has had on traditional charity card outlets? It also reminded me that for Christmas 2008 we need to find a more practical way to connect with the charities for which card sales raise funds. I have a couple of ideas we might try.

By the way – boxed Christmas cards continue to sell well!

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Greeting Cards

Customer wisdom

dec_27_cards.JPGOut of the blue the customer standing next to me said: It’s a gamble buying Christmas cards a year early at my age. The laugh which followed was infectious. But I figure that if I buy them now, him upstairs will give me another year. Another laugh!

I was out the front of the shop yesterday, tidying the table of discounted boxed Christmas cards and my new best friend was full of wit and wisdom. It was her deal with God which made me and others around laugh. This seventy something shopper was buying her way to a healthy and happy year.

Others soon joined in and over the course of ten minutes or so I gained more insight into post-Christmas card sales than I could have got from a paid focus group.

Outside of the business context, it was wonderful talking with someone so full of life and happy to laugh at themselves. Customers are one of the best aspects of owning a newsagency…

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Customer Service

A Christmas tradition

I was tidying Christmas cards and noticed a mature lady spending a long time looking at cards. My offer of help led to her sharing a story of a tradition she follows that goes to the heart of the season.

My customer was not there to buy a card but to look at them – to read the words of the Wife cards. Her husband died a few years earlier and he always went to great lengths to find a card with just the right words. He didn’t say much when alive and Christmas and Birthdays were the times he let her know how he felt, through the cards. She has a box of them in her ‘linen press’.

Each Christmas she visits a newsagency or a card shop to read the cards her husband would have browsed. As she told me yesterday, she feels closer to him at Christmas for having done this.

I left her to browse and went about my business, happier for the encounter.

Customers have the most wonderful stories.

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Boxed cards strong to Christmas Eve

There was a time when boxed card sales fell off and single card sales took over – usually a week or so out from Christmas. At our Forest Hill store, where we have the longest history with boxed cards, this year has been different. Boxed card sales continue to be strong. We’re not engaged in discounting so the cards are selling on their merits.

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Greeting Cards