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Gifts

Wine glasses sell out for Christmas

The Lolita brand wine glasses we got in for Christmas will sell out with just one left in stock.  This unusual Christmas item is terrific because it has usually been purchased on impulse.  A $19.95 impulse purchase item is pretty nice.  The margin is solid.  Selling out of Christmas items like this before having to actually pay for the stock is nice.

Christmas sales have been excellent so far this year.  We are onto our third order of boxed Christmas cards and have sold out of many of the gift lines we purchased and we still have more than two weeks of trading to go.

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Gifts

Poor Blackhawk customer service hurts newsagents and their customers

The customer service provided to newsagents by gift card company Blackhawk is poor in my view.  They are slow to respond to requests for card stock, leaving newsagents out of stock.  This is especially frustrating in the lead up to the busiest time of the year for gift cards.

Blackhawk needs to improve customer service to newsagents if they want to see newsagent sales of their gift cards increase.

Gift cards could be far more successful for newsagents than they are … if Blackhawk fixes its operation.

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Customer Service

Nice to be in the top list of Christmas gifts

Jingle the Dog, part of the Hallmark Christmas range has been promoted in News Limited newspapers this week as one of the top gadgets for Christmas.  This publicity coupled with the TV campaign promoting Jingle which starts on the weekend is terrific for the many newsagents and other retailers with Jingle.

We are making the most of the opportunity with a refreshed display for Jingle.

Media coverage like this is terrific to put these gadgets on the radar of shoppers who otherwise might not have considered them.

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Gifts

Leveraging the Junior MasterChef brand

We are leveraging the Junior MasterChef TV Show with the Junior MasterChef board game as part of our Christmas grift product mix.

This is another example of our commitment to and support of big brands.  I see this as vital in newsagency businesses.  A brand strategy will deliver more value for us that the alternative – chasing the dissent shops down the path of cheap China product.  There is little loyalty in the deep discount space as price is your only differentiator.

While there is a risk that a major will come along and whack you on price for a big brand product, the key is to land the product with some flexibility with which to respond to this.  However, it is rare that a major would deeply discount a big brand item for the whole of the season.  This is where watching their activity is vital.  By choosing your time you can make excellent margins off products like this.

The other value in big brand products like the Junior MasterChef board game is that it is recognisable.  This makes for easier shopping, faster decisions.

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Gifts

Angry Birds plush drives sales in newsagencies

I have written here a couple of times about our success with Angry Birds products.  Each time it’s sold out for us.  We are planning on a range of Angry Birds branded products as part of our Christmas mix.

It surprises me that more newsagents are not engaged with this extraordinarily successful global brand.  With more than 500 million downloads of the game, this is a well-known brand.

Building genuine customer loyalty is about offering products customers want to come back and purchase again and again.  This is more valuable and important than giving prizes and things away to create what I’d call false loyalty.

It’s plush for Gen Y through Gen X.  A good Angry Birds display will pull new traffic.  Some of those customers will purchase other product.  Plenty come back for a second or third purchase.

So it surprises me that so few in our channel get behind such an excellent opportunity.

Maybe some newsagents prefer to be angry birds than sell angry birds.

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Customer loyalty

Cup cake notepads – a good counter offer

I am liking these cup cake notepads as a counter offer.  Anything cup cake sells at the moment.  The $2.95 price point makes these notepads especially appealing.

While we got this product as part of our Christmas offer, we have them placed at the counter as this is the location from where we think we are likely to achieve the best impulse purchase return.

We continue to keep  on the lookout for counter offers, items with excellent GP which are easily added to a purchase by shoppers as they stand at the counter.

A dollar purchase added to an existing purchase is the best kind of dollar to get.

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Gifts

Beanie Kids and early hit in Christmas

Our selection of Beanie Kids products are proving to be an early hit in Christmas sales.  The display attracts attention for other products placed nearby … this is the value of promoting such a well known brand.

What is especially appealing about the Beanie Kids success is that the advertising capping has not yet hit so most purchases are on impulse by shoppers visiting for other items.  Very nice margin dollars added to sales!

While Christmas for us this year is built on traditional offers of cards and wrap, our rang of gifts goes outside the traditional for a newsagency.  We decided to concentrate on these rather than Christmas trinkets and decorative items given our proximity to variety stores and supermarkets.  We have found that being different works better for us.

As with most gift purchases, most of our buying for christmas has been outside traditional newsagency suppliers.

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Gifts

Shoppers love Jingle the dog from Hallmark Cards

We are seeing terrific interaction between shoppers and Jingle the dog.  When you read the book, Jingle responds … he is no ordinary plush toy.

Jingle extends the reach Hallmark is making into the interactive product space.  They lead the market in interactive sound cards and last year successfully launched an interactive Christmas book.  This was followed by the launch of a range of books this year.  Now we have Jingle, a terrific pre-Christmas gift.  Grandparents especially like Jingle from what I can see.

Jingle also reinforces the Hallmark brand, this is especially useful in newsagencies with the Hallmark card range in-store.

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Gifts

Halloween is here!

We have had an excellent run up to Halloween today, terrific sales, plenty of new customers.  All departments have benefited from the promotion.  Even though the day itself is on a Monday there appears to have been no slowdown in interest.  Indeed, sales are up more than 15% on last year.  What other department in your newsagency delivers this sort of growth?  Plus at greater than 50% margin!

I’m thrilled that halloween is a well established season, giving us something after Father’s Day and before Christmas.

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Gifts

Halloween rush drives sales

We have experienced a terrific rush on Halloween product over the last two days.  yesterday in the shopping centre was excellent.  We have now sold 95 of the Halloween voice changers.  We priced these as a loss leader, to attract Halloween shoppers and drive sales of other full margin halloween products  It worked.  We used the voice changers as we where the only shop in the shopping centre with them.

It is terrific seeing kids drag parents across the mall to look at the Halloween products and then see the parents enter into the business to purchase other items – with one or two Halloween items.  I saw that several times yesterday.

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Gifts

Chasing the Christmas tape purchase

We are promoting Scotch Wrapping Tape to early Christmas shoppers with this display on one of our pillars.  It faces shoppers as they get about a third of the way into the newsagency.  Just in front of the display is our wrapping paper and our table of boxed cards.

Right now, shoppers are taking their time with Christmas.  There is some activity, but mainly around boxed cards at this point.  By the time we hit December it is more about convenience. We will move the tape from here to the counter as we get closer to Christmas.

On the side of the display is the Scotch wrapping paper cutter.  We have been selling this for years … it sells very well, just as our Christmas pitch for gift wrapping tape does.

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Gifts

Newsagencies cheaper than supermarkets and others for Halloween products

A week back we shifted focus of our Halloween display to face out into the shipping mall.  The display has been drawing excellent traffic.

At the newsagency yesterday a mum was dragging her kid away saying that the fork and face mask would be cheaper at the at another shop.  Well, no. I checked our prices against others in the centre and we are cheaper.

I’d go as far as saying that newsagencies are the best value shopping destinations for Halloween product.  We are promoting our price difference with some posters this week.  however, we have to do this in a way which does not breach our agreement with the landlord.

From what I can see, supermarkets are using Halloween products to claw back GP from the thousands of items they are discounting.  i.e. get them in with cheap milk and bread and charge way more than they should on Halloween product.

I’d urge shoppers who come by this post about Halloween to shop at their local newsagency for Halloween products.  You are likely to find a better range at better prices.

Newsagents with Halloween products in their newsagency and a Facebook page – promote it this week and be sure to promote that your prices are competitive.

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Gifts

Halloween at the sales counter

This counter unit display of bean bags is proving to be a winner leading into Halloween.  It’s a low cost nice impulse purchase opportunity.  I like it because it connects the sales counter with the bigger Halloween offer elsewhere in store.  On weekend especially when parents are accompanied by kids these things move nicely.

We track the efficiency of our counter space, leveraging every opportunity possible to deepen the basket and deliver the best commercial outcome for us.

 

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Gifts

Early start to Halloween 2011

It is still a month away and already Halloween products are selling.  We put our stock out Thursday night and sales have been strong since.

While we have an excellent margin on our Halloween 2011 product, we are still beating other retailers with exactly the same Halloween product.  This is another example of newsagents being price competitive – contrary to consumer perception.  We are letting shoppers know through conversation on the shop floor.

We are chasing a Halloween sales bump of 25% on last year and have resourced our Halloween display accordingly.  Being in a busy shopping centre helps as it delivers new shoppers regularly.

Early sales underscore the value of going out early with Halloween and other seasons.  Being school holidays is a key reason for our success these past few days.

I love Halloween as it brings a terrific element of fun to our newsagencies in the run up to the busy part of Christmas.

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Gifts

Fun gift products help make shopping more enjoyable

gift-hypo.JPGAs I blogged recently, we have been having some fun with a range of ‘pills’ like this one.  While it looks like a pill, it is actually a 10cm long foam stress ball – for the hypochondriac.  Shoppers laugh when they get what the product is.  Some then proceed to list who it would be ideal for.

Sales have been good – from a very simple hang sell display on a gift table facing into the shopping mall.

I like this type of product because it offers an unexpectedly enjoyable experience to most who notice it.  It is bound to help drive good word of mouth for our business too.  Plus, it broadens our range of gifts.

Gifts can mean so many things from the high end item for the home through to this simple and inexpensive stress ball.

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Gifts

Newsagents flock to the Sydney Gift Fair

gift-fair.JPGNewsagents have attended the Reed Gift Fair in Sydney this past weekend in huge numbers, far more than previous years.  The Tower Systems stand has engaged with many newsagents – we have been at this show regularly for years and so are in a position to gauge the jump in newsagent attendance.  It has been terrific to see such a massive increase in newsagent participation.  This shows that many in the channel are embracing change.

The Gift Fair is important because of the diversity of product on offer and the variety of business owners you get to mix with.

I am surprised that more newsagent suppliers do not embrace the Gift Fair opportunity … their loss I guess.

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Gifts

Gift Fair opportunity for newsagents

The Reed Gift Fair starts in Sydney today. If you can get to Darling Harbor over the next four days I suggest you do. This fair is set to be attended by more newsagents than any recent newsagent trade show – gifts are now that important to our channel and the range of products on the trade show floor are that diverse, well beyond what you might calls gifts.

I love the variety of product, the challenge to redefine what a newsagency can sell. The next four days are an excellent opportunity for newsagents who want to chase growth and change.

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Gifts

Promoting the Hallmark Recordable Storybooks

recordable1.JPGWe have been promoting the Hallmark recordable storybook range behind the counter for the last couple of weeks. This stunning display features the range of these popular interactive gifts. We decided to use this high profile space to promote the recordable storybooks at this time to tie in with the national TV campaign funded by Hallmark.

The Hallmark Recordable Storybooks have created a new product niche for us. While others have tried to copy them, they have not succeeded in my view. You know you’re on a winner when someone comes back for their second or third purchase.

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Gifts

Leveraging Father’s Day

fathers-gift.JPGWe took a range of steps last last week to leverage the Father’s Day opportunity to the max.  The result has been an excellent year on year boost in sales.  Cards alone are up 30%.  Gifts are up.  magazines are up beyond our natural growth too.  While we have run the season for six weeks, here is what we did specifically in the last few days:

  • Placed Top Gear with newspapers – as a reminder that this is a great gift for Dad.
  • Placed a selection of Dad magazines with our weekly impulse display unit – again as a reminder that these are great gift ideas for Dad.
  • Reminded all our shoppers of the Sony DVD Home Theatre System one of our customers will win for buying a Hallmark Father’s Day card
  • Made the front of the store, facing into the mall, our Father’s Day zone – every shopper had to go through this.

The result is a terrific boost in sales of Father’s Day cards, gifts and magazines.  Indeed I saw plenty of magazines purchased yesterday for Father’s Day – customers were happy to share that information.

Maybe publishers could work with retailers on this rather than chasing subscriptions online for Father’s Day.  My sense is that we going boost Father’s Day magazine sales considerably with a united and well co-ordinated campaign.

The knock-on benefit of being a destination for Father’s Day is the other sales we get from the increased traffic.  Just wonderful!

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Gifts

Excellent numbers so far for Father’s Day 2011

fathers-cards-gifts.JPGOur Father’s Day card sales are up 41% up year on year to the close of trade Thursday night and we still have two full days of trade to go not including the day itself.  We are having a terrific season.  Not just with Hallmark Father’s Day cards but also with gifts.  The Cadbury tool boxes (full of Cadbury’s chocolates) are working a treat.  It is so much easier to sell well known brands, especially brands which are advertised on TV and elsewhere.  Value based brands are especially useful since the purchase of these products is less about price.

In addition to cards being up this year, so are gifts.  And with the excellent margin for gifts we are very happy with the wonderful kick Father’s Day delivers to our gross margin, taking us way above the average for a newsagency.

We are very happy with Father’s Day 2011.  This used to be a flat and even dying season.  Not now.

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Gifts

Angry Birds sell out

It only took a few weeks but the range of Angry Birds products we brought in last month has sold through.  It’s been a terrific success, bringing in new shoppers.  A brilliant range we are sure to carry again.

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Gifts

The obligatory street directory promotion for Father’s Day

fathers-melways.JPGWhile satellite navigation devices are ubiquitous, there is still a marketplace for street directories, especially at this time of the year as Father’s Day gifts. The team at one of my stores has put together this excellent display promoting the Melways Street Directory.

While sales of printed street directories are not what they were a few years ago, they do warrant promotion – there is a noticeable sales lift as a result of the attention we give the product. Also, there appears to be fewer retailers stocking street directories now so the competition on price is less.

We are not promoting any special deals, just promoting the product to leverage seasonal interest around Father’s Day.

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Gifts

Father’s Day 2011 up and selling

fathers-knoxfront.JPGWe are promoting Father’s Day with this display at the front of one of my newsagencies – facing out into the shopping mall.

The display is already working at attracting passers-by from the shopping mall into the newsagency. We are already seeing good sales of Father’s Day gifts and Father’s Day cards.

The signs are good a good season.

I love this display because it makes good use of the height of the entrance to the newsagency and because it pitches cards and gifts together. It’s bold and big and this pitches us well against other nearby retailers.

We are chasing growth in Father’s Day cards and gifts again this year over last year. I think that newsagents have an excellent opportunity with this season despite the doom and gloom in the media about retail. We have purchased gifts with an eye to value.

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Gifts

Not giving up on a challenged product line

chessdisplay.JPGI wrote here recently about the challenges we are having selling the chess themed salt and pepper grinders.  Not wanting to give up on a product in which they believe, our team found a way to make them look more appealing – by better connecting with the chess theme.  This change in display has helped move some additional stock without deep discounting.

I was pleased to see the team try this more creative approach rather than the planned price reductions.

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Gifts