A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Brand retailing

Why brands matter

hello-kitty-hospitalmainI have written before about the importance of brands in our businesses from stationery to ink to gifts. A recognisable brand has a cache of understanding embedded with it. If it is a good brand we retailers can leverage this.

The importance of brands was reinforced this week when I read the story about the Hello Kitty hospital that opened in Taiwan. This takes brand engagement to a new level and while it may seem crazy to some, to Hello Kitty fans this would be the place to have a baby.

In our businesses today we have well known brands. Some of us I am sure could more successfully leverage these to drive traffic and sales. Social media lends itself to brand level engagement as it is through this you can connect your business with a brand, reaching people who otherwise may not have connected your business with the brand.

While we are unlikely to brand our businesses entirely as one international brand, we can, in-store, create spaces owned by brands to become destination stores for products from these brands.

Read the hello Kitty story and maybe you will find the brand inspiration I found.

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Brand retailing

Strong Peppa Pig Hallmark card stand interest

peppabigWe’ve had the Hallmark Peppa Pig stand for under a week in our Peppa Pig corner and it’s working a treat.

The branding is excellent – the way it owns the whole stand. This is what attracts the target audience and they bring parents and grandparents who buy.

It’s a retailers joy to watch.

The success of this stand from Hallmark is a perfect example of the value supporting licenced products that are backed by a company that understands the value of strong brands.

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Brand retailing

Brands key to driving new traffic

We have a spinner packed with Peppa Pig product on our lease line as I have noted here previously. On Saturday I saw the importance of this stand in attracting shoppers to the business who might otherwise not have shopped with us.

Standing outside the newsagency I watched as a young girl dragged mum, dad and an older sister to look at Peppa. She pointed to the sign on top of the spinner. She bought a Peppa and the older sister bought another plush item. The parents bought two greeting cards.

Sometimes we don’t need a big billboard display to attract shoppers. Sometimes, easy to see well-located placement of a recognisable brand can attract traffic that otherwise you may not have attracted.

Footnote: our discount vouchers helped us maximise the opportunity from this family. Total spend was in excess of $35. The team working in this newsagency created this success for us.

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Brand retailing

Resurgence of interest in the Hello Kitty brand

Several newsagents commented on Hello Kitty when the new partwork was launched recently. From what I can see in Australia and overseas Hello Kitty is alive and well. The mega-brand is being enjoyed by a new generation. But the older generation has not forgotten it by the looks of the window display I saw last week in Vans store.

As I mentioned here, we’re enjoying good success selling Hello Kitty gift lines along side the Hello Kitty partwork.

Brands are vitally important in retail and even more so in newsagencies as we transition our businesses from being general stores into more specialist focus retail outlets.

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Brand retailing

Reading what we sell

After reading Political Animal by David Marr, sent out by Network Services, I thought I’d like more time to read more of what we sell.  This is an interesting book. It plays out in an unexpected way and that’s why I’d like to read more of what we sell – to challenge assumptions. While it’s impractical it’s also important – knowing more on what we sell.

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Brand retailing

Leveraging the Scooby-Do brand

Here’s a good example of where there is value in promoting magazines in prime location.  We are pitching the Scooby-Do interactive product from Hallmark at the counter with the latest Scooby-Do comic.  We have done this to add value to the display – to both the products. It makes sense to do this rather than have the products in difference locations in-store. It’s all about leveraging the brand as much as we can.

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Brand retailing

One Direction stationery flying out the door

The range of One Direction branded stationery we have in store are selling very well. Indeed, we will sell out.

On Wednesday we had one customer buy a bunch of items and call her friend telling them to come in right away to get her own set.  Talk about strong word of mouth.

Our continued engagement with the One Direction brand is generating excellent new traffic for well as driving a more efficient shopping basket. We are thrilled with this success story.

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Brand retailing

Bill Express CFO pleads guilty

Former Bill Express Chief Financial Officer Peter Couper yesterday pleaded guilty to two counts of falsifying books, one count of providing misleading information to an auditor and one count of providing false or misleading information to the Australian Securities and Investments Commission reports The Age.

It is good to see some those responsible for the Bill Express collapse being held to account. I wish they could get to more of those responsible for the millions Bill Express cost newsagents, especially the sales people who led newsagents to sign the five year contracts.

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Bill Express

Building the In the Night Garden range

fhn_night_garden.JPGIn the Night Garden was launched by ACP Magazines earlier this year.  It is a very successful title in the UK.  To help build the brand, we are carrying a range of In the Night Garden flash cards.

Building cross-category offers around well-known licenced brand franchises is important in retail yet rarely done in newsagencies. Historically, newsagents will receive licenced product from one supplier but not go out and find products from other suppliers for the same licence.

By extending our In The Night Garden range, we support the magazine  and we build sales in the gift department based on a good magazine franchise. This makes good sense to us.

The In the Nigth Garden flash cards are part of the newsXpress Christmas offer.

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Brand retailing