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Book retailing

Barnes & Noble moves on digital strategy

Last week, Barnes & Noble (reportedly the world’s largest bookseller) launched its digital book strategy.  This week, the bookseller launched free Wi-Fi in its stores.  These are significant moves by the bookseller – primarily against online store Amazon and their Kindle readers.

This latest move shows how serious Barnes & Noble are in pursuing the sale of digital editions of books.

Barnes & Noble, like all of us bricks and mortar businesses face the challenge of remaining relevant against online businesses.   Devices like the Kindle in the US and iPhone are changing how people access and consume content which they previously accessed in a printed form.

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Book retailing

Book sale in full swing

fhn_book_sale.JPGOur book sale is in full swing and delivering good sales.  Being at the front of the newsagency, it is is drawing in passers-by  and adding to the basket of shoppers in-store.  Book sales like this, managed well, deliver an excellent margin on good sales – lifting the overall margin achieved by the business.  While we try outposts from time to time, we prefer an in-store offer because of the lower labour and real-estate cost.  We are supporting the sale with a flyer featuring many of the titles we have on offer.

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Book retailing

Books and magazines share challenges

The New York Times has a sobering report about book sales in the US from the Book Expo America, the industry’s annual convention which ended Sunday in New York.

I found the report interesting on a couple of fronts: the evolving challenge of print and the reliance of the channel on mega brands – Dan Brown and Stephenie Meyer to name two.  In the magazine space we are challenged by mega brands too, the top selling titles account for most of our sales.The opportunity newsagents have had for years is to focus on range.  We have not done this well and now that it really matters we are losing out.  I know people who will travel to a Borders for range of magazines instead of to their local newsagent.

Newsagents can embrace range and build a marketing campaign around this point of difference – if we are serious about our future in the magazine category.

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Book retailing

See, books are popular

bookseat_table.JPGThe Book Seat is selling well for us again this year – demonstrating that there is good business in book related sales.  We are promoting it along with our book sale – our demographic is ideal.  The book seat is a mini bean-bag on which books rest while you tead them.

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Book retailing

Great Book Sale at Forest Hill

booksale.JPGOur Book Sale at Forest Hill is working very well.  Customers love the offers in the flyers – they always do.  Book sales are very easy to run when you partner with a good supplier and back by investing in external marketing.  This is another excellent way to draw new customers to the business.  Books, Ink, calendars – they all work the same: great sales, good margin and new customers getting to know the business.  The key linkage between them is external promotion.

Customers react to event sales lick this book sale this more over time, as they get to know your brand and that your business is different to other newsagencies.

Newsagents need to seize every opportunity to promote outside the business – like this book sale.  Bringing in new customers every week is crucial to the health of our businesses.  It started immediately after our last HOT Ink! brochure which also sought to bring new customers to the shop.

These new customers buy other items, they are shoppers and browse well.  This drives good business in other departments which are browser friendly such as magazines and cards.

The book sale we are running is a newsXpress strategy.

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Book retailing

Watching the moves of book retailers

Newsagents ought to be watching the moves at Borders, Waterstones and Barnes and Noble.  They are busy evolving their models, redefining their businesses.  Barnes & Noble just bought Fictionwise, an e-book retailer.  Borders is launching a new e-reader.  Waterstones has done a deal to be the exclusive retailer for the new Glen David Gold novel, Sunnyside.  In fact, they have done much more than this in the last few weeks.  They are cutting deals and making strategic decisions in pursuit of their future.

They are disrupting their own businesses.  This is what we should be doing, competing with our traditional businesses.  While some newsagents are, the vast majority are not.  This is a huge risk for the future of our channel.  Disruption is going on around us – newspaper readers are getting satisfaction online, so are magazine readers and lottery customers.  These are key traffic generators for us.

Each of us needs a plan.  It has to come from us and it has to have our businesses at its heart.  no one else will do this for us, certainly not most who claim to represent newsagents – most of them just don’t get what leadership is about.

Smart booksellers are worth watching.  Their moves can awaken and motivate us.

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Book retailing

New Kindle stores a library of books

The latest version of the Amazon Kindle reader, announced a few days ago, has capacity for 1,500 books – a home library full.  People are buying the Kindle – more than 300,000 sold in the US last year – for more than reading books.  The Kindle provides access to newspaper subscriptions, magazines and more than 1,200 blogs.  This new version also has an “experimental” read-to-me fundtion.  The Kindle s currently not available for use in Australia.

The Kindle, and other devices like it, eliminates the traditional supply chain.  The distance between author is shorter and this is what makes the costs of the books less.  Take Breaking Dawn, book 4 in the Twilight series -hardcover is US$15.63 and the Kindle edition is US$11.68.

These devices will ultimately arrive here in mass numbers and those of us retailing print product – books, magazines and newspapers – need to have a plan.

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Book retailing

Selling Underbelly, A Tale of Two Cities

underbelly.JPGWe have Underbelly A Tale of Two Cities on our shelves for $17.95.  We have priced the book to be within reach of the Coles price.

While we would prefer a higher margin, we are happy to see it sell and for our business to be seen as being a reasonably comeptitive on price for such a popular product.

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Book retailing

Reconfiguring retail magazine space

booksale.JPGAs part of our consideration of a reconfiguration of magazine space at Forest Hill, we have stopped using the two display shelves on the perimeter wall around the magazine department and above around a third of our magazines for discount books.  This space used to be used for magazines.    We have been able to accommodate the magazines into the traditional magazine fixturing below.

While there are issues with introducing another product category above magazines, books were the most logical choice in this period of transition. 

We are proactively adjusting our magazine space useage as part of a broader business plan.  The alternative is to not change and give magazine distributors continued control over how much retail space we allocate to the department. 

Magazines have prime position.  We can continue that and release some fringe space from the department for new categories.

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Book retailing

Beware of books

I have heard of plans to supply books and book-like product to newsagents through traditional supply channels.  From what I understand the offer (in its present form) is unlikely to be as competitive as that put to traditional bookshops.  Current release books need to be provided on a sale or return basis at 45% margin.  Without this we are not able to be competitive on price against book retailers often located near newsagencies. 

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Book retailing

Books, magazines and returns

The announcement by Borders in the US of an agreement with HarperStudio to buy books on a firm sale basis instead of the usual sale or return basis is a significant move in book retailing in the US.

If magazine publishers and distributors in Australia offered firm sale with better margin, some newsagents would embrace the opportunity.  These newsagents would have more reason to sell product purchased on a firm sale basis.

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Book retailing

Borders and the book price hike

Borders in New zeal and and Australia has published a catalogue listing some books at above their recommended retail.  The same catalogue offers that they will match any price which is better than theirs.  Borders would have known that their above recommended retail prices are higher than just about every other book retailer.  This is cynical marketing which presents as being a good offer when it is not.  They must expect some people to fall for this.  The Age has more details on what Borders has done.

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Book retailing

Dymocks selling digital books

dymocks_books.JPGJust as you enter Dymocks at the IFC Centre in Hong Kong, next to the counter, is a bold self-service facility from where you can purchase and download digital books to a range of devices. It looks much better and brighter than my photo shows. The display is in the best position in the store – showing the importance of this move into digital to Dymocks.

From the self-service unit you can search their stock database and quickly find titles for which digital editions are available. It is very easy to use – always a challenge for self-service units like this.

The rest of the shop appears to have the same range of books as other times I have visited.

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Book retailing

Kindle sales to hit 380,000 this year

kindleimg.jpgIn the reports about a delay to the launch of the Amazon Kindle in the UK is the news that Amazon expects to have sold 380,000 units this year by year’s end. The Kindle is an incredibly disruptive device – it enables the download of books wirelessly from the Internet.

You can also sign up for newspaper subscriptions through the Kindle. Take the Wall Street Journal, the Kindle subscription is US$9.99 a month.

The delay with the European launch, and in Australia for that matter, relates to licencing around wireless access.

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Book retailing

Newsagents and Dr John Tickell’s book

dsc04626.JPGDr John Tickell is a nice bloke. I appreciate his knowledge and enjoy listening to him. His new book, how to put $3,000 in your pocket guaranteed, has been sent to newsagents on terms which will not help us profit even close to the promise of the title. The margin is not a fair book margin. The size makes it challenging to display with magazines. The title does not easily fit with other categories we sell. There is no supporting material to promote the title. The only way I can see this book working is at the counter – but the margin is way to slim to justify that position. But the counter is where we have it. We will give the book a couple of weeks before making a decision on returning.

What I would have preferred if I got a say in how this title was to be distributed to newsagents is:

  • A margin of 40%.
  • A unit we could easily place next to newspapers or on the counter.
  • Marketing collateral.
  • A promotion among newsagents with reward based the best early sales.

Just sending product is not enough. In is not fair to small business newsagents.

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Book retailing

Gotch acquires book distribution company

The announcement by PMP that their Gordon and Gotch magazine distribution division has purchased book distributor Scribo is interesting. With more newsagents selling books it may be that the Gotch folks see good synergy. If newsagents are to be a focus it will need to be on book retail terms and not magazine terms as that is what most newsagents into books achieve today.

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Book retailing

Father’s Day book sale a hit

fday_booksale.JPGWe are running the newsXpress Father’s Day Book Sale at Forest Hill and it is working a treat.  The Father’s Day themed books are selling well as are the other more general books.  The sale is supported by professional catalogue which makes selling easier.  We have the sale tables on our dance floor with our Father’s Day gifts to the front and the side.

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Book retailing

Promoting Father’s Day in NZ

whitcoulls_dad.JPGThis is a photo of a window display at a Whitcoulls shop I saw in Auckland yesterday. This is not the same shop as referred to in my previous blog post this morning. The Father’s Day pitch in the window was about every dad having his day. I didn’t feel connected with the pitch – the graphics seem impersonal.  Father’s Day is all about the personal connection.

whit_freecard.JPGInside this store they had many A4 posters promoting a card offer – a free greeting card when you spend more than $40.00. Given that books around for almost half the floors pace in-store I suspect this is more about driving that category than cards. Whitcoulls certainly appear keen to use greeting cards as the discount mechanism to drive business based on the stores I saw yesterday.

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Book retailing

Selling paperback books

books_carinya.JPGFollowing a post here a few months ago a newsagent decided to add discount paperback books to their range.  In July they achieved $1,500 in sales using spare fixturing they had in their back room.  They are projecting a bottom line benefit of more than $5,000 for the 2008/09 financial year.  Discount paperbacks can be handled as simply as shown in the photo – I’ve found that a strong box works the best, located near an entrance.  What the photo does not show is the spare stock in a cavity under the shelf holding the display stock.

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Book retailing

Books go off!

booksale_aug08.JPGWe have just finished the third week of our book sale at Frankston and Forest Hill and it is working a treat in both locations. Sales have been excellent, especially through school holidays. What we are running is the newsXpress book strategy.

While we have had success putting books on a table in the past, being part of something bigger means the rewards are greater and that we have access to good collateral – such ad the brochure. In the financial year just completed, books have increased their contribution by a factor of eight times.

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Book retailing

Success with discount novels

discount_books.JPGThe stand in the photo is very successful. The return on the real-estate and stock is excellent, above many other departments. Our discount novel customers are loyal and efficient – more than 50% of sales include items from at least one other department. Most customers are regulars in buying books and they sometimes bring friends.

We have tried a better display for these remainder novels and it did not work. In fact, we tried several approaches to improve the look. This basic stand on castors at the front of the shop works best for us. We copied this in another newsagency recently where novels were not sold and the result will be the same. A small stock and real-estate investment builds a new department which is profitable from the outset.

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Book retailing

Books on the dance floor

We setup book sales in Frankston and Forest Hill yesterday and as these things usually go, customers were buying stock as we opened the boxes.  In each store we did close to $500.  For a Tuesday without any external marketing this is good for setup day.

book_sale_fhn.JPG

We know from our experience that the best way to sell books is on tables as shown in the photo.

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Book retailing

Synergy in the A&R Borders plan

The announcement yesterday to the NZSX by A&R Whitcoulls about their takeover of the Borders assets sheds some light on their plan:

A&R Whitcoulls Group Managing Director, Ian Draper, said that the Borders business is complementary to the Company’s existing assets, offering a different format from Angus & Robertson in Australia and Whitcoulls in NewZealand.

“Borders’ experience-based model invites customers to browse books,magazines, music and DVDs, with cafes in most stores. It’s a model which has proven popular in the local market, and targets a different demographic with its premium format and wide range of products.”

The transaction is valued at up to A$110 million and is expected to be finalised early next week.

“The acquisition creates a strategic footprint for the group which comprises different formats and provides a foundation for growth and innovation. We are pleased to bring these businesses together and excited about the opportunities presented by this transaction,” said Mr Draper.

“The combined experience, skills and scale of the enlarged Group will create a platform for an expanded and more diverse customer offering across a number of strong brands. The Borders management team have a demonstrated track record of innovation and will be able to make a valuable contribution to the development of the broader group”

Had newsagents established a newsagent owned public company commercial platform years ago as they had planned to do and had this been run on strict commercial terms, it could be newsagents making announcements of strategic expansion plans.  Smart businesses operate multiple formats which seemingly compete yet cleverly support each other.

The A&R Whitcoulls acquisition of Borders means newsagents must revisit their business plans.  I certainly am.

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Book retailing

A&R to buy Borders?

If CNN Money (and a bunch of other news services) is right, A&R Whitcoulls, the business owned by Pacific Equity Partners and which owns Supanews, is set to acquire the the Borders Australian, New Zealand and Singaporean businesses.  The implications of this move for newsagents is significant and I am sure will be felt for years to come.

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Book retailing