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Book retailing

Ripper book sale in July

book-sale-july2010.JPGRevenue from books in July was up 38% compared to July 2010 at our Forest Hill store.  This is a brilliant result since around 75% of books are purchased on impulse.  The remainder are purchased as a result of external marketing we do to drive new traffic based on the book offers. With an excellent margin, the value of the sales increase is considerable.

The success of the book sale is down to the work of our in-store management and team – constantly moving stock, refreshing displays and engaging in tactical placement in the store away from the book sale.

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Book retailing

Selling the Heath Ledger book to magazine browsers

heath-ledger-book.JPGAs the week unfolds we trim the waterfall of New Idea and Woman’s Day, but usually leaving the flat stack in place.  Recently, we have taken to using the flat stack space to promote a book which will appeal to shoppers browsing the weekly magazines.  This is working for us.

While we have always blended book offers in relevant magazine categories, we have not done this in our weekly space because of space constraints.  By engaging in this tactical move Friday through Sunday we are attracting some book sales we might have otherwise missed.

I choose the titles carefully – hence the Heath Ledger book placed below New Idea.

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Book retailing

Cookbooks selling well

food-cookbooks.JPGOur display of cookbooks (in the photo on a re-purposed Darrell Lea stand) , strategically placed to confront shoppers heading to our main newspaper stand, is working very well.  What we have left is a fraction of the cookbook range we started with a few weeks ago.

This is the second location for these books.  As they sell down further they will move again.

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Book retailing

Tactical placement drives sales of Mandela book

mandela-book.JPGI noticed A Prisoner in the Garden, Photos, letters and notes from Nelson Mandela’s 27 years in prison,  on one of our book sale tables on Saturday and figured that it would sell better if we took it from the mass of books and placed it at the counter.  Between noon on Saturday and when we opened yesterday morning we had sold four copies of the book.  We sold the last three copies yesterday, Monday.  Given the counter placement, all of these copies would have been impulse purchases – $9.95 is an excellent extension of any basket, and even more so at the margin for this book.

I did more that place the book at the counter.  I tricked-up an old display unit, copied part of the cover promoting the Nelson Mandela Foundation and placed the display where it could be easily seen.

We are doing better with tactical placement of books and magazines at the counter than selling candy.  The keys, based on experience, are:

  • Choose the product carefully – it must be easily understood.
  • Play to your demographic.
  • Create open space around the offer.
  • Track sales and kill the offer if it is not working.
  • Change the offer at least weekly.

Our counters can be a goldmine if we clean them up and promote to our customers.  Too often, newsagency counters are cluttered, the messages confused and customers not guided to extend their baskets.  This is in part due to supplier demands.  We should stand our ground – we pay the rent after all.

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Book retailing

Winter book sale a hit

book-sale-jul2010.JPGOur Book Sale is generating excellent business – new traffic from customers who are responding to the flyers we have delivered to homes around the area and deeper baskets from customers who browse our Book Sale tables.  The sale has hit at the right time: school holidays, winter and in time for people already turning their mind to Christmas.  Most of our dance floor is dedicated to the sale, it will run for between four and six weeks.

We switched to a mid year book sale from the traditional mid year stationery sale a couple of years ago.  It drives better traffic and better margin than the stationery sale.

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Book retailing

Slow cooker cookbooks selling well together

slowcook.JPGThe slow cooker cookbooks in our latest book sale are perfroming very well.  It’s terrific seeing people buy two at once. We facilitate this by displaying all the slow cooker titles together.  We will add the Women’s Weekly slow cooker cookbook to the mix when fresh stock arrives in a couple of days – we easily sold out more than a month ago.

We are not known for selling books as we get in an out of the category several times a year.  This means that most book are purchased on impulse.  Books are a key part of our basket building strategy – great margin too.

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Book retailing

Mythbusters book popular

mythbusters-book.JPGThe Mythbusters book is provingg to be popular in our mid-year book sale.  The $9.95 price point is good and the brand well known.  At our Forest Hill store we no longer run a mid-year stationery sale, the book sale works far better for us.  The external marketing drives new traffic and the terrific yet simple sale display drives excellent impulse purchases.

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Book retailing

Susan Boyle book sells well

susan-boyle-book.JPGOur bet on the book about Susan Boyle has paid off with 70% of stock sold in just over a month.  The most successful location proved to be next to People’s Friend and in with our range of UK magazines.  While that should not be a surprise, we did try the book first at the counter and while we sold a couple of copies from there, it is this location with the magazines which worked best for us.  We put it out at $19.95 from day one, a decision designed to show us as competitive with others carrying the book.  I was happy for a lower margin knowing that it would be the impulse item.

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Book retailing

Change drives the book sale

booksale.JPGWe have changed the main display of our book sale for the third time in just over two weeks and one of my shops. Experience has shown that regular refreshing of the display which faces into the mall is crucial to drawing new traffic. We have a plan and are cycling through popular categories: food, children’s, self help, fiction and men’s. The latest changes put children’s titles on display. As is often the case, while making the display passers-by are drawn in and make a purchase.

Our experience with books is that they are not a set and forget category. The more attention you provide the better they perform. In addition to regularly reconfiguring the display (by taking everything off and rebuilding), we tidy every couple of hours for the duration of the sale.

Book sales are up 15% on a year on year same store basis.

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Book retailing

Driving book sales at Easter

book_sale_fhn.JPGWe are running our traditional Easter Book Sale. I say traditional because this is now our fifth year. We know from book experts that Easter is one of the top three seasons for book sales.

We have two large table on the dance floor with books displayed and grouped by special interest. Hero books like the Curtis Stone cookbook for $14.95 are to the front or the Gordon Ramsay books.. As the photo shows, we raise the books to show the whole cover. This part of the display faces customers as they leave our counter. We have a different display facing customers as they enter the business.

We have the Easter books in a separate display with our Easter offer of egg, gifts and cards.

We give over so much premium floor space to the book sale because of the margin in each item and the sales efficiency – they do sell well on impulse, you only have to watch customer behaviour.

Books are a terrific impulse purchase opportunity. We also use them to find new customers – we have four page brochures going to homes around our centre this weekend. These exclusively promote our business. We also get good book business from word of mouth since we have become known for these sales.

Books also fit well with magazines, we find that they appeal to similar customers.  We can promote one category near the other and drive incremental business.

The book sale is a newsXpress initiative.

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Book retailing

Maybe this time for John Tickell’s book

john_tickell.JPGIn October 2008 we received John Tickell’s book from a magazine distributor. We supported it and it failed. It should have never been distributed using the magazine distribution model. Earleir this week, we received stock as part of our book sale. This time around, it has a more appropriate price ($3.95) and a better margin (more than double). Magazine distributors take on inappropriate products sometimes yet they do not accept responsibility for the financial cost on newsagents. This time around, I am happy to have John Tickell’s book.

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Book retailing

Mini cookbook sale

cookbooks.JPGWe are running a mini cookbook sale on a table where will place Easter gifts and which held part of our Valentine’s Day display.  While the cookbook range is not big, it is enough to provide range and an offer.  The cookbooks are selling.  This display has the dual purpose of showing that we have a book offer in-between major book seasons.

I’d note that not all books on the table are discounted.  We also have our full price and popular kitchen and cookbook journals.

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Book retailing

Cookbooks as impulse opportunities

counter_offer_cookbooks.JPGFour cookbooks feature on the counter at our Forest Hill store this week as our key counter offer.  They deliver the margin we want from counter offers.  This is why offers like this will take precedence over lower margin product suppliers ask us to take.  The books also present as a compelling impulse offer.  We will leave the four cookbooks here for two weeks before deciding on the next move.  We sourced these through our relationship with ABW.

Looking at these cookbooks and comparing them to a couple from magazine publishers which are close to twice the price and which deliver less than half the margin, no wonder we’re happy pitching the ABW titles at the counter.

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Book retailing

Kindle books outsell print books

Amazon has announced that they sold more Kindle books than physical books on Christmas Day.  That’s amazing!  Those who said the Kindle would not take off here in Australia will be eating their words soon – there are now 390,000 books available for the Kindle.  On top of that, the new platform makes it easier for authors to get their work published.

Once Australians get the taste for e-reading and as new generation devices are released physical retailers will feel an impact.

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Book retailing

Jeanne Little’s book popular for Christmas

jeanne_little_cleaning.JPGOne of the most popular books in our Christmas book sale this year is Jeanne Little’s Quick Cleaning Guide.  Jeanne has been inn the news recently because of poor health but I don’t think this is the reason for its success.  Jeanne is much loved and remembered.  Nostalgia is a key driver of sales.  The book is a good low-cost gift and, for us, a nice extension of the basket at above average margin.

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Book retailing

Brilliant book sales drive Christmas traffic

merry-giftmas-books.jpgWe are seeing excellent book sales from the catalogue which has been distributed to homes around our newsagency at Forest Hill.  Books are a popular and easy gift – thanks to a range spanning all ages.  The margin is excellent and the risk to us minimal.  Some titles have sold so well that we have had to re stock.

This is our third year offering books at Christmas. They are as important to us as calendars and diaries.  The marketing generates great traffic.

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Book retailing

Books versus ‘magazines’

fhn_books_activity.JPGFurther to my blog post a few days ago about kids activity books from Network Services, the photo shows a couple of books we have in-store at the moment from which we achieve more than 50% margin.  Whereas the Network supplied books seek to leverage existing traffic, the book campaign I choose to participate in drives new traffic.

These books are more valuable to us than the Network books because of the margin and because they are part of a catalogue marketing campaign to thousands of homes around our newsagency.  The book campaign drives traffic – I can tell because customers come in with the books they want circled in the catalogue.

Few newsagents would benefit from Network using its magazine relationship with newsagents to send out books.  We need to negotiate rules with Network which would see this behaviour stop.

There was considerable discussion here on the weekend about the future of newsagencies and the need for a so called cure.  We will find our own future by making smart business decisions – such a choosing to engage in traffic generating campaigns, like books, and to carry better margin products, like books.

I have seen newsagencies take book sales from $10,000 a year of $75,000 a year (and even more) on the back of the kind of new traffic generating marketing campaign I have written about here.  Steps like this are crucial to each of us finding our own future.

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Book retailing

Christmas books at Christmas

christmas_cards_gifts.JPGWe have a selection of Christmas themed books mixed in with our boxed Christmas cards.  from the fun to religious, these books are part of our Christmas book sale.  As covered in the previous blog post, we have books in different locations in the store depending on the interest represented.  We figured the Christmas books will go better in our Christmas department.

Books are great this time of the year, especially when customers bring in the catalogue with the books they want circled.

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Book retailing

Books at Christmas gifts – easy sales, good margin

copier_books.JPGThe team at my newsXpress Forest Hill store continues to move stock around to create a fresh shopping experience.  While this is a challenge with the store full of Christmas stock, they find time and ways to achieve this.  The tables around our copier no longer promote diaries.  Now, they promote Children’s books which are part of our Christmas catalogue.

The books are very popular and have been sourced at a good margin and on good terms.  Christmas is a great season for selling books, especially in our demographic where grandparents want to give a gift they like and which does not involve batteries.

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Book retailing

Warwick Todd book rips off newsagents

warwick_todd_book.JPGLike many newsagents I am sure we received Up in the Blockhole, a book by ‘Warwick Todd’.  Our margin is 30% – considerably below what it should be for a book.  It is also outside the range of book titles we usually carry – if only we were given the opportunity to say now.  The publishers of this book are abusing newsagents by accessing our channel.  They think they are doing a good thing giving us 30% instead of the usually 25% for magazines.  No!   This is a book.  If we are to carry it we should be supplied on the basis of a good book margin.

Network Services ought to have more sense than sending this to newsagents.  I received two copies.  Even if the margin was good, how am I supposed to tell a story with that?

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Book retailing

Books and magazines work together

fhn_books_magazines.JPGIt’s at this time of the year that newsagents need to get creative with use of space.  As the photo shows, we have moved books to be above magazines.  Rather than warehousing the books, they sell from this space.  It is certainly better than leaving them in boxes in a storeroom.  Books work in this location in part due to placement (where possible) of titles above magazines which appeal to the same customer.  The photo also shows how we are using double full face placement to draw attention to the books.

While not the best retail space in a newsagency, this ‘air’ above the magazine fixtures is working for us.

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Book retailing

The stock movement strategy

fhn_new_books.JPGOur team at Forest Hill has a well-considered strategy for moving stock from the prime (initial) position to the second and, sometimes, third location in the life of a product with us.  This is on display with our handing of books.  Our book sale did very well but we have some stock left which we would like to try and move before considering returning.  Given that we need the sale tables for other categories, we have moved the books to above magazines.  Our team has sought, where possible, to locate books which fit with the magazine categories below.

We have used this approach as the second resting place for books before and have achieved sales as a result. The product is neat,easy to access and often purchased in addition to a magazine purchase or by someone who only visited to browse magazines.

Too often I think newsagents quit a range when a sale ends when there are opportunities to get additional business before considering returning.

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Book retailing

Book sale continues to drive success

fdaybookflyer.JPGOur Father’s Day book sale continues to drive excellent sales thanks to a great range of books and simple yet effective free marketing collateral promoting this range.  From a small stock commitment we are achieving sales of between $300 and $500 a day.  The sales in recent days show the popularity of books as a gift for dad.

In addition to an excellent range, the A5 four page flyers drive good traffic.

This is an example of chasing better margin business for the newsagency. We make more than double the margin on these books than we make on magazines and newspapers yet we rely the traffic of newspapers and magazines to drive book sales.

Father’s Day is clearly a great time to run this size of book sale. I know of newsagents who are going much harder than us with outposts – and achieving excellent results.

A book sale at Father’s Day is now part of our annual marketing plan.  It’s a guaranteed win and we have book retailers in our centre so it is not as if we have no competition.

The keys as we see them are: the right supplier, a great range, keen prices and a plan to get in, be bold and a clear plan on when to get out.

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Book retailing

Father’s Day Book Sale a hit

fhn_fday_books.JPGOur Father’s Day Book Sale is going very well with strong sales every day since we put the new stock out. This is our third year of regular book sales here and we are known for these – thanks to good word of mouth.  Customers often ask when our next sale is.

Our approach is simple – books out and arranged by subject on trestle tables inside our shop.   They are clearly priced with bright discount price stickers.  Even though the books are discounted, our margin is very healthy – significantly better then magazines.

I’d note that we did try an outpost for our book sales but found the return better withut the rent and labout cost of an outpost for us.

We know from our book supplier friends that right now is one of three good Book Sale times of the year.  While we call this a Father’s Day sale, customers are buying for a range of occasions including early Christmas gifts.  We’re happy to take any business but to also use the sale collateral to strengthen our Father’s Day pitch.

From a sales efficiency perspective, books work well with cards and wrap.  Postitioning them on the dance floor, near the counter, also helps them work as an impulse purchase when a customer has visited to buy something else.

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Book retailing