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Bagged magazines

Back to school necklace – a dark side of back to school online searches

I was doing some research this week into online searches in Australia for back to school products, so that I could offer some insights to newsagents who rely on this vital retail season. I was shocked to discover that back to school necklace was searched more than back to school.

I thought why all this interest into back to school themed jewellery. But then I searched back to school necklace for myself.

Back to school necklace references a noose, meaning to some despair they feel about returning to school. I was shocked. There are news stories about this going back several years.

I am shocked at my ignorance about this situation and the risk it poses to so many. I am glad to now know a bout it at least.

Back in the day, back to school was fun, packed with hope and plenty of excitement in shops like newsagencies. Kids and parents were the focus. Now, with many competitors in a crowded space, all the noise is about price. The season feels much less personal today than a few decades ago.

I’m not a psychologist or a qualified counsellor but I do wonder if all of us in the back to school space can benefit from understanding the anxiety some feel at returning to school and offer some form of support and encouragement for all returning to school. I know in my case our in-store engagement will change based on what we now know.

While it may not feel commercial to focus on how people feel and supporting those who may be anxious about returning to school, it could be that doing this is differentiating such that it is valuable.

In a practical sense, I am suggesting a back to school pitch that is fun, encouraging and supportive … happy. Maybe not this year as that season is close to done, but for during the year or ahead of next year.

Our local retail businesses can provide an oasis experience for shoppers, leaning into happiness and optimism. Local small business retail can do this well, many do.

Being aware of the darkness of the back to school season felt by so many provides us an opportunity to offer them a safer space into the future.

There are many resources online offering access to professional advice on anxiety and other mental health challenges relating to school and back to school. I have found Beyond Blue and Headspace particularly helpful for reading and understanding.

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Bagged magazines

Transparency on bushfire fundraising

As I mentioned here a week or so ago, it is important we are transparent about funds raised in the name of bushfire relief and recovery. We made our donation a two days ago and shared the receipt on social media and in the shop. We chose the Red Cross because they are non denominational and non political.

The social media post itself is simple and appreciative. We followed the same approach with the Black Saturday fire fundraising. Customers appreciated it.

Footnote: Our only frustration is the news Wednesday afternoon that they will bank some donated funds for future disasters. I expect they will be under pressure to review this decision – I have certainly contacted them about this.

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Bagged magazines

Educating customers to not pay full price for magazines

Further to my post yesterday about discounted magazines, here is how a different business in another airport looked yesterday morning when I walked apart. This is the message to passers-by.

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The key message people in this busy airport see is magazine bundles at substantially discounted prices. Even though these are only Bauer titles, they are in prime position, placed I suspect for maximum impact. This business might as well not have other titles in these categories.

I think it is nonsense to suggest shoppers will recognise these offers as only at airports given the other retail outlets that have them from time to time.

Airports started doing them time to time, now they appear to be permanent.

Deeper in tis shop yesterday Lovatts also has their discount pitch:

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While I love how the titles are displayed, I am frustrated they have joined the discount magazine party.

These publishers need to be certain of their long game and certain of the role they expect of retailers. So far, there has been no disclosure of this to retailers from what I understand.

As a newsagent I want the whole of the magazine department to be promoted with a fair supply model and a fair margin. Using us in a discounting turf war does not benefit us and leaves me wondering about space allocation in the newsagency.

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Bagged magazines

Triple pack of discounted magazines from Bauer Media is a challenge

IMG_1907This triple-pack of discounted magazines from Bauer Media Thursday this week had newsagents scrambling for extra space in the magazine department as it is a new title, an expansion in the busy weekly title section.

The thickness of the bag containing the three magazines meant plenty of newsagents could not place all the stock they received into a single pocket. This increases the costs of carrying the additional SKU.

Also, the pack says new issues when the issue of Yours came out last week and the issue of recipes+ came out last month.

Bagged discount magazine packs like this are out every week in the UK. Not in large volume but there are out and in most stores I visited two weeks ago.

I hope we do not see them weekly in Australia. If we did I think the result would be to take purchases from other publisher titles rather than grow overall magazine sales. In this scenario newsagents would lose out.

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Bagged magazines

More discount magazines in the UK

IMG_8472There are plenty of discount magazine packs for sale in the UK with packs of two and three titles. In one WH Smith outlet yesterday there were four packs. From what I have seen, the discount packs are only in the weekly magazine space from what I can see. This is different to what Bauer does in Australia.

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Bagged magazines

Placement challenges when you have an extra title

magsbauerextraThis photo shows how one newsagent has placed the Yours / Woman’s Day discount bundle from Bauer. You can’t see the Yours masthead. Only the discount pitch is clear but that covers the magazine in the next pocket above. Maybe I am missing something – I don’t see how these discount bags work in newsagencies where space is limited and we are not paid to allocate it.

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Bagged magazines

Discounting Woman’s Day & NW

wheapwdBauer is discounting Woman’s Day and NW to chase sales this week. Newsagents are the ones doing the discounting actually as our GP is based on the discount pack price. I’d love to know if other retailers like supermarkets make margin on the discounted price or the cover price of the titles in the discount pack.

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Bagged magazines

A bagged magazine I don’t mind

magspfspecialI don’t mind that the latest People’s Friend special is bagged because it won’t hurt sales whatsoever. This is not a magazine that is browsed. I watch people who buy magazines and those buying this title pick it up and come to the counter.

I also like that it’s bagged with two gifts that are appropriate to the People’s Friend reader – a diary and a pen. The $11.99 price won’t hurt sales.

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Bagged magazines

Here’s a bagged magazine that is working

baggedmagworkingThe latest issue of Girlfriend is selling well for us, offering an example of a bagged magazine done well and riving sales. The packaging is the key – the promotion of freebies as well as $80,000 in prizes. They package looks like bonus value rather than what many others do in bagging old issues with a current issue. This bagged issue of Girlfriend should sell out for us.

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Bagged magazines

Another bagged magazine bundle from Bauer

The bagged bundle of Cosmopolitan and OK! is frustrating. With OK! at the front the expectation is that we have it with weeklies. There’s no spare room there though. There is no point putting this with Cosmopolitan as it would look out of place. My understanding is supermarkets are paid for extra pockets. That we’re sent this additional ‘title’ imposes a cost burden on us that makes us less competitive.  As a recent comment here showed, these bundles also impose frustrating management challenges.

For a recent thread of comments on bagged magazines click here. Also, to help keep track of this issue I have created a new category: Bagged magazines. I’ve retagged some past posts to build the history.

 

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Bagged magazines

More bagged magazines from Bauer

I am disappointed at the ever increasing number of bagged magazines from Bauer. We received two this week. Each bagged offer requires additional pocket allocation. They don’t drive incremental business and each time I have asked for data to support the publisher claim it has not been forthcoming. If I was presented evidence I might look at them differently. As it stands, these bagged magazines only serve to educate shoppers to not pay full price in my view.

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Bagged magazines

Bagged magazine frequency increased by Bauer

The frequency of these bagged magazine offers from Bauer has increased significantly this year. They will say they’re getting sales growth as a result. I don’t see it in the data. Regardless, I am worse off if I sell these titles if the sale of a discount pack results in selling less of the titles inside.

I am told that our major channel competitors are compensated at the full cover price of the magazines in the bag. The only way to know for sure would be to see the billing details to these major competitors – something we will never see. All we can do is speculate. My certain speculation is that we are not being treated the same as our major competitors when it comes to these discount bags.

Out of respect for newsagents, Bauer should disclose their arrangement with our competitors and provide evidence of this.

The other factor for newsagents is the space cost. Since we get the original titles too we have to find another pocket – the bagged item is like an additional stock item for us.

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Bagged magazines

What do you to with bagged discount magazines?

I’d be interested to hear what newsagents do with these bagged discounted magazines from Bauer.  While I understand the publisher’s position is that they grow sales, I don’t see any evidence of that in the data.

I rely on our loyalty program to drive sales based on the reward for customer loyalty. It works – far better than these bagged magazines.

I’ve supported the bagged magazines over the years with placement with the main titles and promotion in discount locations. I don’t give them prime position as I don’t want to detract from full price sales. If I was compensated with full margin then I might.

What do other newsagents do with these bagged magazines?

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Bagged magazines

Frustrating increase in supply of discount magazine bundle from ACP

The allocations process at ACP (Bauer) has decided that we should get more stock of the NW / Woman’s Day discount bundle.

There is no justification for then increase in our sales data. This is another recent example of unjustified supply increases by ACP.

Outside of the disappointing oversupply, there is the broader issue of the education of shoppers to not pay full cover price for magazines. These bundles are too available now. It’s a space I am not comfoirtable playing in as there is insufficient upside for us retailers.

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Bagged magazines

Dealing with the magazine value pack

wd-pack.JPGRegulars here will know that I am ot a fan of these ‘value’ packs from ACP.  I think they are educating shoppers to not pay full price for magazines. There are plenty of examples in retail where regular discounting and sales has led to more or less permanent discount offers.  I have not seen evidence of them generating incremental sales.  That said, I ensure that we support them in my stores when they come out – like the latest one yesterday: Woman’s Day, NW and OK! all in one bundle for $9.95.  we are promoting the title away from our weeklies display as we do not want to detract from regular sales.  We figured that the packaging of the offer warrants it being treated differently.

I guess the other issue with this offer is that it is a very different pack to the packs which contain old and even damaged magazines behind a current issue.  Is that what our shoppers think of when they pick this Woman’s Day pack?

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Bagged magazines