A blog on issues affecting Australia's newsagents, media and small business generally. More ...

About us

Newsagency performance

fhmay08.JPG January-May at Forest Hill looks good compared to January-May 2007. Number of sales is up 4%; Average sale value is up 16% – as a result of selling more items and some for a better price. We focus on traffic, items and margin – nothing smart in that.

While of magazines are up 8%, we are relying less on this category thanks to expansion of Ink and Toner (up 63%), Art (up 130%), Books (up 247%), Bill Payment (up 31%) and Western Union (up 47%). Some of these are off a low base – art for example. The common theme in growth departments is customer service. Where there is a higher component of customer service in the sale, our sales are up.

This analysis is important to us because we are our key competitor. While this should be true for every newsagency, that I blog here so much about what we do it is important to see that it is working.

There is some not so good news in the numbers: Newspapers are down 3%; Stationery down 5% and Confectionery down 7%. Stationery is the department we accept the most responsibility for. I’d note, however, that stationery sales are low and the 7% is under $5,000 in revenue.

Many newsagents I know look at their numbers once a year when the accountant has done the figures. Any good point of sale system can produce the kind of comparison I use in seconds. It’s essential to good newsagency management.

While the growth we are tracking is good, it is soon eaten up by annual rises in wages and rent. These days we need to innovate just to cover the growing cost of doing business.

0 likes
About us

Welcome to Gypsy Rose May

gypsy_rose_may.JPG The extended Tower Systems family grew today with the arrival of Gypsy Rose May, a second child for Simon May, our Technical Services Manager, and his wife April. Gypsy is a welcome sister for James. Born this morning at 9:41am, Gypsy weighs 3.2Kg and measures 47cm. Gypsy and Mum are well. Dad is over the moon!

Apologies if you read this at the Tower Blog already.

0 likes
About us

Stalking in blog comments

Thomas T, Mary Perna, Mark Anonymous, Ron Johnson, and Robbie Mascon, a specific group of people who have posted comments here over the last two months, are all posting from the same IP address.  This suggests they are either living together, working at the same office or that they are all the same person.  The email addresses they have used are: thommo69@optushome.net.au, mperna2@gmail.com, mark.anonymous@hotmail.com, Privacy@preferred.com and robbiemascon@live.com.au respectively.  The IP address is 58.161.17.183.

Most of their comments are puerile and malicious.  Why they stalk this place when they clearly don’t like what the read is a mystery.  One can only speculate as to their agenda, especially given one stream of comments which was deleted for their own protection.

Anyone standing on a soapbox and sprouting their opinion has to be open to debate and criticism.  Others participating in public debate owe it to all participants to be on-topic, fair and honest.  If they don’t like the speaker or have an off-topic axe to grind, they ought to move on.

I am all for open discussion.  All I ask is honest identification of yourself and genuine contribution to the topic at hand.

0 likes
About us

Sophie Randall expanding

sr_pic.JPGOur Sophie Randall cards and gifts business is expanding to a location on Toorak Road, Toorak.  Documents have been signed and the design of the new location is almost complete.  Our hope is for an opening some time in late June.

Sophie is the card and gift model we are developing through newsXpress as a complimentary model for newsagents – pursuing higher margin card, gift and related item sales and attracting customers who are less likely to shop for these items in a newsagency.

The Toorak location will be our fourth in Melbourne.

0 likes
About us

Comments down

I apologise that posting comments is a challenge at the moment.  This is a consequence of the malicious attack on our server this week.  They should be back up Monday by the latest.

0 likes
About us

Newsagency vacancy in Frankston

We’re looking for someone to join our Frankston team to help manage the magazine arrival work Monday, Wednesday and Friday.  The total hours each week will be around twenty.  I you know someone who is reliable and looking for a long term (i.e. more than two months!) role please have them email simonf@towersystems.com.au.

It is frustrating when you find someone good and they move on just when they get the hang of the intricacies of magazines.  While you cannot make someone stay if they have a better offer elsewhere, the labour laws are quite one sided in this regard. 

0 likes
About us

Meeting with newsagents

Tower Systems is hosting a  national series of face to face (free) newsagent user meetings starting this. We will demonstrate new features in the latest update of lour software, provide free training and answer technical questions.  Bookings are made by email: bookings@towersystems.com.au.

  • Hobart – Thursday, May 8 – 10am
  • Launceston – Friday, May 9 – 10am
  • Canberra – Monday, May 12 – 2pm
  • Melbourne – Tuesday, May 13 – 10am
  • Geelong – Tuesday, May 13 – 2pm
  • Adelaide – Wednesday, May 14 – 10am
  • Albury – Thursday, May 15 – 10am
  • Wollongong – Tuesday, May 20 – 10am
  • Sydney (Camperdown) – Tuesday, May 20 – 2pm
  • Penrith – Wednesday, May 21 – 2pm
  • Newcastle – Thursday, May 22 – 10am
  • Gold Coast – Tuesday, May 27 – 10am
  • Brisbane – Tuesday, May 27 – 2pm
  • Sunshine Coast – Wednesday, May 28 – 10am
  • Cairns – Thursday, May 29 – 10am
  • Darwin – Tuesday, June 3 – 10am
  • Perth – Wednesday, June 4 – 10am

These events are available free to all of our users as well as those contemplating using our software. Several of us will be at each meeting covering management, technical and sales.

0 likes
About us

View from the kitchen

view.JPGI was in the kitchen at our newsXpress Forest Hill store yesterday for the first time in a while and admired the view through the window. Looking down on the water … mmm, very inviting. For a second or two I thought it was real. Behind the stuck on photo of the beach and curtains in the same old concrete wall we’ve had for years. Oh well, it’s good to dream.

0 likes
About us

Vacancies at Tower Systems

My software company, Tower Systems, has two vacancies for new roles we have just created in our Melbourne office.  I am posting details here in case you know someone who may be interested.

IT support.  This is a demanding non-traditional Help Desk role.  In say non-traditional because the call variety is considerable.  We are looking for someone with retail experience, preferably experience with our software as well, who wants to get into IT support.

Sales support.  This new role has been created to provide admin assistance to our busy sales team.  Excellent admin and communications skills are essential along with an interest in sales.

Please email me at mark@towersystems.com.au for position descriptions.  We will not post the vacancies at Seek until Monday.

0 likes
About us

Fruit for the team

f_box.JPGWe are having a box of fruit delivered each Monday for our retail team. The cost is around $25 a week for a box of premium quality fruit. This promotes healthy eating and, demonstrates our commitment to the team.

0 likes
About us

Underbelly sell out

Placing the Underbelly book at the counter of our three newsagencies was a success, we sold out. This was on my mind this morning since my post here about us selling Underbelly is the fourth most viewed post on this blog in the last two months. The top three, in order, are: Customers want plastic bags; Bill Express stares down newsagents and AFL & NRL competition open.

I don’t look at traffic that often and was surprised this morning to see that the blog is attracting, in average, more than 600 outside  (not including me or anyone in my business) visits a day generating 2.5 pageviews per visit.  41% of our visitors arrive here as a result of a Google search.  People using search engines and who end up here are looking for: newsagency; magazines; GNS; newsagent; ofis to list the top keywords.

Outside of the traffic to the site, I receive between five and ten emails a week from people with questions about posts or related to topics I talk about.   This it part of blogging I really enjoy – contact with people I would otherwise not have had contact with.

0 likes
About us

News Ltd plays favourites

Management at the Adelaide Advertiser, the SA arm of News Ltd, is playing favourite with newsagent software companies.  They are pushing one locally developed software system.  Even though Tower Systems (the company I own) has 120 newsagent users, Advertiser Newspapers refuses to include us in discussions on IT changes they want in their relationship with newsagents.

Earlier this week they sent advice to newsagents about data extraction.  The information they provided Tower newsagents was based on a version of our software we have not sold in eight years.  No wonder it does not work.  I am suspiicous that this was a deliberate move by Advertiser Newspapers to support their pitch to newsagents to buy the local software.

Newsagency software has changed considerably in the last five years.   Only natuional solutions will prevail – because of the critical mass software companies need for viability thanks to the cost of maintaining compliant software.   Advertiser Newspapers can’t protect theirhome grown software by favoring them.  Blocking competition is not good for newsagents.

0 likes
About us

The view from Mt Wellington

I have been fortunate to spend a few days in Tasmania, taking a break and enjoying the sights. The most amazing sight in the south east region is the view on top of Mount Wellington, way above Hobart. Not the view down over Hobart but the view at the back, across territory which could be on another planet. It’s amazing.

mt_wellington.JPG

Looking at this view I realised that I was focusing too much attention on the foreground and missing the grandeur of the valleys mountains in the background.

I enjoy the perspective travel brings – business travel and personal travel. Every time I’m outside my usual routine and space I find myself thinking about work and all involved there in a different way.

Just at the brisk air on top of Mount Wellington clears your lungs, travel can clear your head and see a new road ahead.

0 likes
About us

Fighting clock watchers

Sundays and some Saturdays at Forest Hill, some retailers around us close early. Some ten minutes, others up to half an hour early. This sucks. We are at the end of the mall so people looking our way see these closed shops and because we are set back they don’t even walk down to see if we are open.

Businesses do not grow by contracting. If these businesses are slow toward the end of the day they ought to fight for business. We, those of us at this end of the centre, could do it collectively. This type of positive action is better than them just closing ewarly as they do now.

It’s frustrating because most don’t care, they are branches of national brands and the local staff are happy to get off early.

We’re thinking we might really pump up the volume of our sound system for the last half hour on a Saturday and Sunday, to luire people into what could evolve into a party. Our view is that we need to embrace the problem and fix it for ourselves.

0 likes
About us

Pay for February 29

Hey, do I get extra pay for February 29 since this year has 366 days and my pay is for 365 days.  That’s what Ben Fielding wanted to know at our Forest Hill store.  It’s the funniest thing I’ve heard all week.  not that I should laugh at his expense.  But, well, I am.  Even though we explained how he’s paid I suspect that Ben still thinks he should get an extra day of pay.  I can’t wait for April 1.  Sorry Ben.

0 likes
About us

Selling Forest Hill

I have made a decision to put our newsagency at Forest Hill, newsXpress Forest Hill, on the market.  I have owned this business for twelve years and feel that it is time to pass this business to others to take it on the next part of its journey.  It’s in healthy shape.

 

I purchased Forest Hill in February 1996 to provide hands on experience for myself and our team at Tower Systems.  It has played an important role in helping us build better software for newsagents and has acted as a place where we and newsagent suppliers can test new standards and products.  Forest Hill and the experience it has provided is a key reason Tower Systems is by far the largest supplier of software to newsagents.

 

Purchasing Quayside Newsagency in Frankston late last year maintains our excellent hands-on connection with operating a newsagency.  Indeed, as we embark on a major shop-fit and a realignment of product mix, we have a new playground in which to explore the newsagency of the future.  I am also a significant shareholder in newsXpress Watergardens which offers a different hands-on experience in pursuit of a bright future for newsagents.

 

I think it is time for change in how newsagencies are valued.  The multiple of between 3 and 4.5 times net earnings where net earnings is a figure with too many add-backs is not viable for incoming newsagents.  It is more important for us to make our money week by week rather than relying on a parachute at the end.  Ill informed purchasers find they have paid too much. 

 

I appreciate that this sounds like heresy to some looking to exit soon.  I have looked at how other businesses are valued and I think that for the health of our channel we need to debate this issue today.  Hence my comments here, to encourage a conversation about how we value our businesses when we sell them.  We owe it to the future health of the channel to talk about this issue.

 

In line with my thinking, I have not put a price on Forest Hill.  We are inviting offers.  Interested parties who complete a non disclosure will be provided all the information they need to make an informed decision.  We will let the market find its level.  Of course, there may be no interest in which case we will implement t plan B – and, yes, we do have a good plan B.

 

I have appointed Denis King as the broker to handle the sale.  I have known Denis for years and have done business with him in the past.

0 likes
About us

Perspective

I’ve been in Bali for the last 24 hours and have had an opportunity to see some retail.ÂThere is nothing like travel to provide some perspective of challenges and opportunities back home. It’s a privilege to get away sometimes…but always good to get back.,

0 likes
About us

Flattering, I guess

I am surprised to see News to Business paying Google for their ad to come up people search for newsagency blog when using the search engine. At first, I thought they were paying for the keyword newsagency.  However, after 30 or so clicks, I am certain they are paying for newsagency blog. I guess they think that people looking for this place would be interested in what they are seeking to sell to newsagents. I hope people don’t think I am in any way connected with them. All of the ideas, suggestions and comments here are free for anyone to use but not to sell to others.

0 likes
About us

Blogging frustration

As you can see from the formatting, we’re still dealing with the rapid migration from Movable Type to WordPress for managing content.  We have a new design which should be live Monday.  This will make posts easier to read.  Sorry for the inconvenience.

0 likes
About us

Online user meeting for newsagents

In addition to the free magazine management training event I blogged about earlier, Tower Systems has announced its first online user meeting.  This free forum connects newsagents using the Tower software along with some experts from within Tower.  Most of the meeting will be spent answering user queries – newsagents learn well from listening to questions others ask and taking on board the answers.

0 likes
About us

Online magazine management training

Tower Systems has announced the newsagency channel’s first ever online magazine management training session for Tuesday January 15. The session filled in no time. Using the latest web event hosting tools, newsagents will be able to participate without having to leave their own businesses. Connecting to the Internet for visual content and using the telephone (toll free) for audio, everyone gets to participate as if they are in a function room together.

More training sessions will follow including more on magazine management.

0 likes
About us