A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark

Herald and Weekly Times apologises for supply problems

Kudos to the Circulation department of the Herald and Weekly Times for writing to affected sub agents to explain that due to circumstances beyond the control of distribution newsagents, an insufficient number of copies of the Sunday Herald Sun being delivered last Sunday.

The letter and accompanying apology are important in reinforcing the relationship between sub agent and newsagent and newsagent and publisher.

If only all publishers were always this open.

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Newspapers

Promoting Better Homes and Gardens magazine

mag-bhg-may11.JPGWe are promoting the latest issue of Better Homes and Gardens magazine with this aisle end display facing shoppers who enter the newsagency.

We are also promoting Better Homes and Gardens with our weeklies, on an impulse unit next to our photocopies as well as in the usual location for the title – between food and home and living.

All of this effort is about low hanging fruit – easy incremental business Better Homes and Gardens is one of those magazines which can easily deliver incremental business, especially in the first week or two of the on sale period.  Hence the extra effort we are happy to undertake.

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magazines

Promoting Delicious magazine

mag-delicious-may11.JPGWe are promoting the latest issue of Delicious magazine with this in-location display in with our growing range of food titles.  We also have a pocket located with our weeklies impulse purchase display – in a co-location tactic which will run a week.  The in-location display is the only one in this magazine aisle – it stands out!

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magazines

triple j magazine promotes newsagents

Kudos to the marketing people at triple j magazine for promoting that it is available at newsagents.  Check out the ad they ran in The Herald Sun yesterday:

tjmag.JPG

I am sure that newsagents would join me in wishing that more publishers promoted newsagents as the go to location for their titles.   Those who don’t promote us are leeching off our traffic.  The health of the channel relies on external promotion.

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magazines

What’s up with partworks this year?

partworks-ferrari.JPGSeriously!  What is up with partworks this year?  Last year was lean with a limited number of releases.  This year, over the last couple of months actually, we have been flooded.  And I mean flooded.  There is tremendous competition on retail space – at a time when we have little space to give thanks to Easter, Mother’s Day and school holidays.

Who is deciding when to release all this product into the channel?  Who decides to release it late into the month to suit distributor and or publisher cash flow? Who sets supply quantities?

Come on Gotch and network, you are supposed to be specialists.  I am seeing little evidence of specialist consideration in your supply decisions this year.

Take The Official Ferrari Model Collection which launched earlier this week.  Yes, Easter Monday, Anzac Day. Not a smart move there.  But the folks at Gotch probably wanted to make sure it hit our accounts before the end of month cut off.  this title should have been out around Grand Prix time or closer to Father’s Day.

Someone needs to admits that they stuffed this up and that newsagents are carrying the cost as a result.

Distributors will blame importers or publishers.  Importers and or publishers will blame distributors. Newsagents are left carrying the cost.

The latest orgy of supply of partworks leaves me, once again, doubting the viability of this mix of products.  In my view, 2011 is proving to be the year of the partworks stuff up.   Poor decisions are killing what should be a golden goose for newsagents, publishers and distributors.  instead, newsagents are being ripped off.

I am on the record at this blog of being a fan of partworks.  Not sure how much longer.

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partworks

Making the most of the wedding opportunity

weeklies-news.JPGWe have been promoting New Idea and Woman’s Day with newspapers this week, as well as their usual in-store locations, to leverage strong interest in the all things royal in the lead up to the big wedding at the end of this week.  It will be interesting to see if their use of Diana on the cover drives sales.  Personally I would have preferred to see a different cover offering from each of the titles.

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magazines

Newsagents: what have you done about the EFTPOS issue?

Newsagents who have not taken action to protest the move by the banks and Coles and Woolworths to rip small and independent businesses off on EFTPOS fees need only read the report in The Australian this morning.

If you remain silent on this issue you are supporting the rich banks and helping them get richer.

I have written to four four Senators and two members of the House of Representatives.

Please, get engaged and share with us your feedback.

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EFTPOS fees

Interesting ACP research on magazines

Research conducted for ACP and released to advertisers earlier this week will interest some newsagents who want to know what consumers are thinking in this marketplace.

The How We Live: A Love Affair With Food and Homes study found that over 87% of respondents look to magazines for solutions for their homes and 82% want magazines to provide food ideas.

Home and Living and Food are two solid categories in newsagency magazine departments.

Hopefully, ACP will share the report from the stud with newsagents.  From the bits I have read it would be most useful in ranging and marketing decisions.

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magazines

Unfortunate timing of the royal wedding

With Mother’s Day now in full swing, it will be challenging for newsagents to find space for promoting all the Royal Wedding special issues, one-shots and other giveaways and maintain a good presence for Mother’s Day.

It’s no one’s fault … just another challenge for newsagents this week.

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Newsagency challenges

How to engage with your local politician on the EFTPOS issue

It is dead easy for newsagents to let their local politicians know how the new EFTPOS fee regime will affect their business.  Click here for a list of house of representatives members and here for a list of senators. With this information you can easily, call, email or write to your local parliamentarians and get them engaged on this issue.  Many newsagents already have.  The more individual newsagents who engage the better.

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EFTPOS fees

Connecting product categories in a newsagency

cardsxc2.jpgA newsagent earlier this week was surprised and thrilled to discover that more than 10% of their card sales are for religious occasions – confirmation, christening, baptism.  They knew that religious cards were popular in their newsagency but not to the extent they now know.  Religious card sales are more than double they thought was the case.

Knowing card sales at the category, segment and card level, by drilling down into card performance data and comparing trading periods, provides an insight which can change a business.  It certainly is in the case of this newsagent. Armed with factual data, they are planning several changes to leverage the extraordinary traffic and sales they are generating around religious occasions.

The discovery of the value of religious cards in this newsagency was made as a result of the new Hallmark category level reporting developed in association between my newsagency software company, Tower Systems, and Hallmark Cards. The new and exclusive reporting provides a hitherto unavailable insight into the performance of cards, from the top level down, and in a format which newsagents can use to drill down into micro level data.

I have seen excellent examples over the years of greeting card sales data being extraordinarily valuable to newsagents in expanding other product categories.  Take the example of the newsagent discovering this week the value of religious card sales.  They can now, with certainty, expand the range of gifts they sell with religious cards.  Indeed, since they have the data breakdown by religious occasion, they can expand gifts in a targeted way.

The card performance data allows the newsagents to act in a pull approach to cards and gifts rather than accepting a push approach.  The data in a newsagency is far more valuable for determining what products should be carried in that newsagency than the data held by a supplier.

Newsagents who I see expanding their businesses are usually doing so by analysing the performance of a department, like greeting cards, and using that data to expand other departments in their business. I’d be happy to be a sounding board for anyone looking for such expansion opportunities in their business performance data.

Newsagents with the Tower Systems software should implement the free change to produce the new Hallmark reporting.   Those with John Sands cards will have access to something soon. Newsagents with other software will get access soon as the Tower initiative has some approach Hallmark.

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Greeting Cards

Magazine publisher slows iPad roll out

US publisher Conde Nast is slowing adding more titles to iPad distribution because they are that conditions aren’t quite right yet to deliver the ideal app editions.  Probably code for – sales are not great.

Read the original: The Unofficial Apple Weblog.

As an iPad user, there are several factors newspaper and magazine publishers need to overcome – price, speed to market and breaking stories free from aggregation.  This last point is crucial.  People are getting used to finding stories based on content rather than navigating to stories after entering through a masthead – as I blogged recently.

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Media disruption

The missed opportunity of free newspapers

I am surprised that all the free newspapers around – at Fitness first gyms (Fairfax), at the airports (News mainly) and the free subscriptions with AFL membership (Fairfax) – are not provided with a deal to convert the freebie collector into a customer.

Not that I was a stuck on ad.  However, if the freebie campaigns are about attracting people to the product, why is there no effort to get customers to take that step?

Unless the free newspapers serve a different purpose.

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Newspapers

Labour costs will see stores close this Easter

The marathon holiday period which we are in the middle of this weekend will see some newsagencies choose to close rather than lose money trading such a long period of public holidays.  Paying a casual employee $40 an hour and more in a business with a grow profit of 32% on a day when Australians are not in shopping mode is not viable.  Sure, newsagent owners could choose to work. However, many already more 70 and 80 our weeks for a take home of less than $50K a year.

My view is that the penalty rate regime is out of whack with today’s economy, especially in businesses like ours where we cannot control the price of much of what we sell.

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Newsagency challenges

Fascinating book sales

booksapril2011.JPGI noticed this series of books when first released through booksellers a while back.  I liked the look of them then and was pleased to see them supplied as part of a recent book sale.  Being a series, we are able to create a compelling and attractive display.  Several customers have purchased the whole series which is especially nice.  With every book sale we run we find the boundaries being pushed of what we though we could sell in a newsagency and of the amount customers will spend on books in one sale.  Remainder books is a hero category in my view, connecting beautifully with the interests reflected in our magazine range and helping to drive healthier margin dollars from magazine generated traffic.

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Book retailing

Calendar opportunities for newsagents

calendars.jpgnewsXpress has packaged several excellent calendar opportunities for newsagents and is offering these to newsagents under the calendarXpress sub brand.  Drawing on years of calendar expertise and success, the calendar offers present an opportunity for non newsXpress members to tap into newsXpress supplier deals and opportunities.  Click here to download the calendar offer details – it’s a 10MB file.  You will see a number of package opportunities, offering quality brand name calendars at excellent margins.  The brochure also lists contact details for questions and feedback. This offer is available to all newsagents for a limited time.

Disclosure: I am a Director of newsXpress.

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Calendars

Express Publications confusing shoppers and hurting newsagents?

Express Publications, the masters of the bagged magazine, appear to have made a change to their approach to bagged magazines.  I heard from a newsagent yesterday who received Modern Living (#1) which contained Renovating and Decorating Ideas (#2) and Country Decorating Ideas (#3).  These are all current issues.

This issue of Modern Living is included in last Friday’s delivery of  Modern Home which also includes the current issue of Home Ideas (V6 #3).  The current issue of Renovating and Decorating Ideas includes Country Decorating Ideas and Renovating Style.

The current Country Decorating Ideas includes Renovating and Decorating Ideas and Inspirational Living Rooms.

Seriously.

As the newsagent who contacted me about this said: In other words the same CURRENT magazine is in at least two other packs so they are printing at least three times the number of copies required for sale of the title itself (plus the returns which will then be further recycled).

How much is this approach costing newsagents?  Is this part of the Express Publications business plan?

Express Publications and their distributor need to come clean with newsagents on this as a matter of urgency.

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magazine distribution

Promoting frankie magazine

mag-frankie-may11.JPGWe are promoting the latest issue of frankie magazine with this display facing out onto the dance floor.

Already, in just one day, sales have been so good that we have ordered extra stock.  The issue looks terrific and set to make the commitment to display space well worthwhile.  We will keep frankie on show in this location for at least a week.  When we move it from here it will be to another high traffic location.

With frankie delivering 35% sales growth in the last audit, this is a title which presents excellent opportunities to newsagents. I expect that given the target demographic of the title, much of this growth will be additional magazine sales and not sales taken from another title.  this is what I really want … overall growth in magazine sales. Anything else does not help newsagents.

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magazines

Fairfax changes approach to TV Guide, disrespects newsagents

Fairfax has announced, well sort of announced, a change to the distribution of a TV Guide (a combination of the TV guide from The Sydney Morning Herald and The Sun Herald) in NSW.  I say ‘sort of announced’ because Fairfax had not told newsagents before telling subscribers.  Here is part of the text of a letter sent to subscribers:

I’m writing with news about an improvement to your Herald subscription service.

From this Sunday, April 24, The Sydney Morning Herald and The Sun-Herald will combine television guides into one bigger, more comprehensive television review section, to be called The Guide.

Please let us know if you would like to receive the new expanded Guide, which comes at no extra cost, and which day you would prefer to receive it.

Yep, newsagents will be expected to deliver the TV Guide on the day the customer chooses. While newsagents are to be paid 15 cents for this, such a paltry amount will not cover the actual costs of this Fairfax ‘initiative’.

Once again, a publisher is pushing on to newsagents without consideration or consultation.

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newspaper home delivery

Concerning decline in card sales Jan-Mar 2011 revealed in sales benchmark study

My latest Newsagency Sales Benchmark Study, comparing January through March 2011 with the same period in 2010, has revealed a concerning decline in greeting card sales, an average decline of 8% in unit sales.  It also reports a continuation of the decline in magazine sales with an average decline of 7%.

While newsagents can’t control magazine supply, we can control card supply.  Card companies tend to supply based on sell in.  Newsagents should be armed with their own sales data when agreeing to supply by card companies.

On magazines, that overall magazine supplies to newsagencies have not declined in line with sales is appalling.  This is something which needs urgent attention.  We have less control than our magazine competitors yet we sell more than they do.  Gotch and Network could well be killing off the channel by supplying as they do.

There is good news in the sales benchmark study.  Ink and gift sales are up 10% and more for newsagents with solid offers in these categories.  Some newsagents are reporting extraordinary growth in art related sales but this is due to a particular range (I might have more to say on that soon).  I also have data for some stores reporting double digit growth in magazines … as a result of extraordinary campaigns competing with other newsagencies and nearby supermarkets.

Here is more detailed information from the latest Sales Benchmark Study:

  • Magazines. Magazine sales fell, on average, 7% (in unit sales) in the January through March 2011 quarter over the same period last year. 78% of newsagents reported a decline in magazine sales. Computer, Music, Teenager and Motoring and led the decline with most delivering a double digit decline in sales. Women’s Weeklies declined but not as much as the others.
    Greeting cards. Greeting card sales fell, on average, 8% (unit sales) in the quarter. 84% of newsagents reported a decline. While category level data is not available for more than half participating newsagencies, what data I have suggests that the declines are outside everyday cards.
  • Stationery. 73% of newsagents reported a decline in stationery revenue (not including ink) with the average decline 5%.
  • Ink. 40% of stores participating in the study have a separate ink department. 90% of these stores reported growth in ink revenue of 10%.
  • Gifts. 65% of the stores in this study have a gift department. 80% of these reported an average sales increase of 9% in gift revenue.
  • Newspapers. 80% of participants report an average newspaper sales decline of 2%.
  • Basket size. 57% of newsagents reported an average 6% decline in basket size.
  • Traffic. 69% of newsagents served fewer customers than in the 2010 period.

Yes, these are tough times.  Rather than complaining about it, we need to work on our businesses, reconfiguring them for a brighter future.  Creating the businesses we want rather than the businesses we are told to have.

Now, more than ever before, newsagents need to assert control. Suppliers who resist us acting as business people in control of our own businesses need to be ignored.

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magazine distribution

E-Book sales take off

Benedict Evans has written an excellent piece for PaidContent on the state of the E-Book marketplace compared to print.  Read it while sitting down.  be sure to look at the graph showing n almost collapse in print sales compared to E-Books.  Benedict makes three key points:

Market data and industry anecdote point to an explosion in ebook sales in the US and UK in 2011. Leading consumer publishers are seeing ebook sales at 10-15 percent of total sales in January and February, driven by Christmas device sales.

So far ebooks had been strongest in niches: romance, business books and frequent travellers. They have now moved into the mass market: few genres will be untouched.

This shift brings with it a very different market structure, with Waterstones likely to shrink dramatically, technology companies with little stake in the health of publishing taking major roles and publishers faced with disintermediation and forced to build direct consumer relationships for the first time in their history.

This is relevant to newsagents as the disruption because faced already in the book space will play out, to a certain extent, in other print products … albeit to a different timetable.

The relevance today is that we should be building shops which are flexible and can easily chance as our needs change.  We should also take more control over magazine distribution – by flexing our collecting power.  we own the retail outlets after all.

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Media disruption

Fairfax iPad app soon?

Fairfax is close to launching its iPad app according to Crikey.  It will bee good to see some local competition in the space.  I hope it compares well to the New Zealand Herald app from APN which remains my fave.

That said, I don’t see myself using an App for news … thanks to Twitter.  Twitter is more immediate, diverse in terms of sources and, most important, interactive!

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Media disruption

The Easter balloon

easter-balloon.JPGWe have a very large Easter helium filled balloon bobbing around at the front of the newsagency, next to our Easter Egg display.  It has been left to move quite freely – the movement attracts attention.  This is working a treat to drive interest in the Easter range and the newsagency more generally … this is especially good given that it is school holidays and there are plenty of new faces in the shopping centre.

The Easter balloon is also promoting our helium and party goods ranges.

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visual merchandising

Promoting Cleo magazine

mag-cleo-apr2011.JPGWe are promoting the latest issue of Cleo magazine with this aisle end display.  We have opened out the pack to show the free gym bag (click on the image for a larger version), to make the offer more easily understood by shoppers.

Cleo should get a bit more attention in newsagencies and other retail outlets this month with the telemovie about Kerry Packer and Ita Buttrose which also covered the launch of Cleo airing just a few days ago.

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magazines

It is getting easier to make your own magazine

I am a fan of the Flipboard app and have written about it here before.  It takes content from sources you nominate and aggregates them into a ‘magazine’ of your own.  Oprah took it mainstream by loving it on her show.

Last week, Taptu was launched. Like Flipboard, Taptu lets you create your own ‘magazine’, drawing from sources all over the web.  Rather than having to go to site by site, you can use Taptu to bring a range of content on topics which interest you together.

Years ago I wrote that we will move from a world where we pay a few dollars to access aggregated content, like a magazine or newspaper or similar online, to a model where articles are sold for a few cents online.  This is why I think the paywall debate, while interesting, will become moot as consumers show that they want to purchase by interest and not aggregator.  This is a fundamental shift we will see from print to digital.  Content will become king.  the better the content the more valuable.

Tools like Flipboard and Taptu which facilitate the consumer aggregating content based on interest will bring closer to reality publishers of content getting a few cents for content for which they have already earned income in another medium or through another platform.  As this rolls out, publishers and even authors selling original and sought after content for a few cents per article, good journalism and writing will be seen to have more value rather than the obsession with free which many have today.

So, in addition to the disruption of better mobile devices – the iPad2 and sea of new tablets following, the iPhone and sea of smart phones following  we have smart content aggregating apps like FlipboardTaptu and others which will further disrupt the print model.   This will affect print sales.  We would be kidding ourselves if we believed otherwise.  The only question is one of timing.

I look at magazines as presenting good opportunities for smart, engaged, newsagents for the next two to three years and possible/probable opportunities up to five years – due to a shake out in the distribution channel and other factors.  Beyond that who knows.

On a day to day basis I focus on the opportunities .  On a business investment perspective I invest on the basis of the three to five year view.  This is why we should stop building old school design shop fits, expensive shop fits.  We invest too much capital, especially in the circulation areas of our shop fits.  Now is the time for us to get the price of these areas down to the levels of what supermarkets pay.  otherwise, we will find ourselves with expensive capital off of which we cannot get the necessary return.

Newsagents, go play with Flipboard and Taptu and see for yourself what the magazine of this decade looks like.

I am planning a 2011 workshop series on this and related themes.  I will announce dates after Easter.  I want to encourage newsagents to talk more about the future.

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Media disruption