A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Newsadoo – Spotify for news

I met some folks behind Newsadoo, a new app for accessing news stories, at a start-up conference yesterday. It is an interesting app that offers the ability to follow a story across multiple platforms. It also leverages subscriber content without you needing to have multiple subscriptions if you have a Newsadoo subscription.

This is an interesting product that already partners with some Aussie news outlets such as Crikey, Nine and News.

The world is changing, rapidly.

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Media disruption

Gifts that can be posted work well in the newsagency

Gifts that can be easily posted with a card, like these Christmas 2019 mint coins from the Royal Australian Mint, work well at the counter in-store as well as on social media.

There are other gifts too, which can be easily posted, such as small format gift books, badges, tokens and more.

Plenty of people are keen for a gift they can post, something they are proud to give, which can be posted with a card, especially at Christmas.

I am particularly interested in gifts that people rarely see at a newsagency counter. That is why I like the Royal Mint coins so much. They are a genuine point of difference – driving impulse purchases and attracting new shoppers.

Differentiating is key.

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Gifts

Grateful for good stories from ‘newsagents’

I am grateful for the opportunity over the last two weeks to have met with many newsXpress members as part of a series of member meetings around the country.

While most newsXpress member meetings focus on business strategy discussion, business development opportunities, product category training and related topics, this series of meetings has been about checking in with newsXpress business owners, to understand business performance, local economic factors and more, to listen.

I am particularly grateful for the good news stories shared so far at these meetings. newsXpress members sharing with other newsXpress members local success stories from the small to the large. So many good news stories, each encouraging optimism.

  • There is the story about the newsXpress member who started a personal craft project to help them deal with a challenging personal situation. While it did help with that, it also resulted in a unique locally made product shoppers are loving, something through which the business differentiates even today, long after the personal project commenced.
  • There is the story about a business confronted by high operating costs and a poorly negotiated lease from before they joined newsXpress. Following a carefully structured process, they were able to achieve a beneficial reduction rent. They also were able to cut the cost of insurance, labour costs and EFTPOS costs. Combined, the lower costs were the encouragement the business needed to set path on a brighter future.
  • There is the story about the business in a small country town that was facing a tough challenge from a local gift shop that was copying every move they made. They embraced the training and opportunity of social media and a year later they succeeded in what had become a challenging competitive battle.While the closure of another small business is not a good story, it is good news for the newsxpress business.
  • There is the story about the business confronted by a shrinking town and diminishing relevance because of challenges with core newsagency lines. With support and encouragement and based one research they introduced a completely new product category and through this attracted new shoppers. Two years on, that category is delivering a third of their revenue and providing oxygen for their business.
  • There is the story of the newsagent who embraced advice to be more local by connecting with local makers and introducing their products in the store. The result was more shoppers, local and from further afield, shopping for the local products – on the back of the local markets promoting the business to their own social media followers.

These are five of the many stories  I have heard over the last couple of weeks. Stories of encouragement from success and optimism about the value of pursuit of change.

While many of the stories I have heard do not fit comfortably under the old newsagency shingle, they fit comfortably within each business to which they relate. Kudos to those retailers involved.

Good news stories are good. I am glad newsXpress is part of them.

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newsagency of the future

Politicians fail to nurture confidence among Australian shoppers

An important role for politicians is to nurture confidence in the community as it is confidence that encourages economic engagement, such as spending in local retail shops.

We know from consumer surveys in Australia in 2019 that consumer confidence is challenged. While a survey this month shows an uptick, confidence remains low, and this plays out at registers in shops large and small.

It is unfortunate that politicians of all sides too often prefer to attack rather than lead, they prefer to score points against competitors rather than encourage the broader community to feel more confident. It is the politicians at the edge who appear to pull the most focus in the media and therefore do the most damage to consumer confidence.

There is plenty to be optimistic about, plenty from which we can build confidence in the community. This ought be the focus of all politicians. It ought be the focus of news outlets, too. They should stop doing the bidding of politicians, running their fringe issue stories, running stories for which there is non evidence of support.

Australian businesses, Australian retailers, small business retailers especially need local shoppers to be more confident. Confidence is key to getting people shopping.

While personal confidence is nurtured by personal success and achievement, community wide confidence can be nurtured through good leadership, the type of leadership politicians ought be delivering. The right words in the right locations could make a significant difference to the performance of retail businesses this Christmas.

No, I am not suggesting politicians say go out and spend up this Christmas or go and shop local. Those statements, which I have heard recently, are not confidence building. In my view, such statements are lazy. They fall flat.

I’d rather politicians talk about the awesome local gift they found, shine a light on a local shipping precinct in theirs electorate, talk up locally made food or celebrate with gratefulness every business related good news story in their electorate.

Politicians need to talk optimistically about the economy, shopping local, the country and the future. They can do this without being political, without supporting fringe issues. and without being clumsy in their pitch.

Community confidence builds over time, layer by layer, story by story. Politicians, for part of their lives, are storytellers. We need them to be good storytellers and tellers of confidence encouraging stories.

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Social responsibility

Christmas version 4 in the newsagency

We are now at the fourth version of Christmas on the lease line of the Westfield mall based newsagency and from now, the changes will be weekly as the season moves up several gears.

The tree I posted about a 10 days ago lead to the sell our of all the homewares ornaments we stocked.

Christmas 2019 is going well for us with cards, gifts and ornaments performing ahead of goal.

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Newsagency management

UK newspaper publisher to cease Saturday editions in pursuit of digital products

US newspaper publisher McClatchy announced yesterday plans to cease printing Saturday editions of some of their titles. This story fromMarc Tracy at the The New York Times:

McClatchy Says So Long to Saturday (Print) Newspapers

Subscribers to The Miami Herald, The Fort Worth Star-Telegram and The Charlotte Observer will no longer find a newspaper at the end of their driveway on Saturday mornings.

McClatchy, a newspaper chain with more than 30 publications in 14 states, said on Wednesday that it planned to eliminate Saturday print issues at all its daily newspapers by the end of 2020, though a new slate of articles will continue to appear digitally.

Craig Forman, the chief executive of the publicly owned publisher, announced the decision during a call with investors to discuss third-quarter earnings. He added that what he called “digital Saturdays” were already underway at four McClatchy papers: The Sun News in Myrtle Beach, S.C.; The Bellingham Herald in Bellingham, Wash.; The Durham Herald Sun in Durham, N.C.; and The Centre Daily Times in State College, Pa.

“In those markets where implementation has occurred, we are seeing an accelerated conversion to our digital products,” Mr. Forman said. “We expect to expand digital Saturdays to all of our markets during the course of 2020 as we advance toward our digital future.”

We need to look at all moves by newspaper publishers through the lens of driving engagement in digital product as that is their future.

If I  had shares in a newspaper publishing business, I’d want them singularly focussed on driving share value. Today, value will not be driven by sustaining print editions that are not even covering their costs. The future of news is on the digital platforms. While long form analysis works in print, not enough purchase this to sustain it as a daily or even several times a week medium.

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Media disruption

UK’s Sainsbury’s to supply Coles

Euronews reports that the UK Sainsbury’s supermarket group is to supply the Aussie Coles supermarket group with product.

LONDON (Reuters) – British supermarket group Sainsbury’s <SBRY.L> has struck an agreement to sell packaged groceries and household products in Australia as it seeks to grow its wholesale business, it said on Monday.

Sainsbury’s said it has agreed a wholesale partnership with Australian grocer Coles <COL.AX>.

The UK firm’s biggest wholesale deal yet will see it supply own brand products to Coles supermarkets across Australia, as well as online, from early next year.

This is an interesting move in the home brand space and while not directly related to newsagency product categories, it reflects the changing nature of home brand. This deal is on the back of others in the home brand space recently that could impact our channel.

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retail

ACCC seeking submissions on Bauer takeover of Pacmags

The ACCC has written to a number of interested parties seeking submissions by Friday this week on the proposed takeover of Pacific magazines by Bauer. The Merger Investigations office of the ACCC has published questions to be considered by consumers/readers, advertisers, content suppliers, newsagents and magazine distributors, printing services and others.

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magazines

Tabcorp gives in to a small software company and saddles newsagents with another poor process

This Friday, Tabcorp will communicate with newsagents about how it will handle POS barcodes for the pay-in-store digital wallet.

We are releasing the new POS Barcodes for the Pay-in-Store tickets on the terminal. Having spoken to you three POS providers and listening to the needs of many retailers, the decision has been made to have a separate POS Barcode for tickets that are purchased by a digital wallet with an actual dollar amount.

Pilot outlets will be from Friday 15 November 2019. If all goes well it will be rolled out to the whole network commencing Monday 18 November 2019.

This will be communicated to the network in What’s Hot @ the Lott Friday 15 November 2019.

While it is true that Tabcorp did speak with people from POS software companies, including mine, Tower Systems, they have gone with a request from a smaller company, an idea that results in, in my opinion, more work for retailers, more risk of mistakes. This is a dumb move by Tabcorp, a move that does not respect retailers, a move will have negative consequences in-store.

How do I know Tabcorp is acting on  the request of a smaller POS software co? It’s in an email from Tabcorp, in which they name the company and detail their request to handle this  the way Tabcorp has now decided on.

Rather than implement the right technical approach that respects retail counter workflow and data accuracy, Tabcorp has gone with an approach because, I think, of the need to work with inflexible (backward?) software. regardless of the reason, Tabcorp’s decision is wrong for retailers.

Newsagents are the losers in all this, again. At least they will know who to blame.

Footnote: the proposal from Tower was based on what the Tower COO know would support retail sales counter workflow and data accuracy and would work with all POS software. Tabcorp, does not support those goals, apparently.

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Lotteries

Suggestions for politicians on how to kick start small business retail in Australia

Every election, politicians say that small business is the lifeblood of Australia. Then, after the election, they forget about small business. No wonder trust in politicians by Australian voters is low.

Small businesses are the lifeblood of our economy.

Small business retailers are nimble and able to lift local economies faster than big businesses and certainly better than  online businesses.

Here are six tips for politicians on steps they can take, decisions they can make to help lift retail, especially small business retail.

  1. Direct all politician electorate Christmas spending to be with local small businesses. For gifts, parties, cards, everything for a year. Have the results assessed independently. Ensure that spending is fair, too, to benefit a variety of local businesses, and not dolled out as political favours. Shop local, shop small.
  2. Run a national shop small shop local ad campaign. Make it educational, smart, encouraging …, guiding Aussies on the value to them from shopping local, shopping small. Help to understand the true value of shopping local, shopping small compared to the alternatives. The ad campaign should run regionally across multiple media platforms, giving preference to locally owned platforms with a track record for not managing their business to minimise tax.
  3. Local shops refresh grant. Give every local retail business a grant of at least $10,000 with the stipulation that it is spent locally on capital works for the shop, to improve the shop. Proof of local spending is to be in the form of an invoice from a local tradesperson or company with and ABN and more than a year of trading as recognised by the ATO – to avoid fraud. Spending could be focussed: painting, electrical, carpentry, flooring, repairs. The management of this should be online with quick approval and payment. Note: the $10,000 is suggested as anything less could be cosmetic.
  4. Local artists grants. Offer cash grants to fund buskers for local high streets, to make shopping locally more entertaining. Make the application easy. Focus on local artists entertaining in their local community. This serves the dual purpose of injecting cash locally as well as fostering the local arts. The application process should be online, approval fast and payment immediate.
  5. Local visual merchandising supports. Keeping in-store displays can be a challenge for small business retailers. Fund a network of merchandisers to make a 2 hour call weekly on qualified independent small retail businesses, sub $1M turnover, ABN registered, trading for six months or more. With each visit to be about visual refresh of the shop. Cap the cam pain at three months assess the economic value. Only local merchandisers to be used – i.e. to an overseas agency who hires local contractors.
  6. Establish local currency systems. These work overseas on regional towns where local currency has more value than the national currency. It supports shopping local through a smart value structure. the government role could be on the tech back end to manage the currency – taking away capital cost from local councils. To find out more ab9out this, read up on the Bristol Pound.

This list could be much longer. It is offered here as a start, to gets people thinking of practical ways to support shopping small, shopping local.

The current disinterest by politicians in practical support for local small businesses has us on a path of business closures. Urgent action is needed to engage locals in supporting local businesses.

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Small Business

Fun sells for Christmas 2019

We have been featuring fun Christmas items at the front of the store in recent weeks and it has worked a treat, connecting with younger shoppers who look for less traditional Christmas related cards and gifts. They also work well with work colleague gifts where Christmas tradition is less formal.

There are many forms of Christmas celebration and having options that serve a variety is key to making the most of then traffic boost the season brings.

While we pitch traditional in our Christmas offers in-store, it is the fun and the non traditional that are working well early in Christmas 2019, and we are grateful for that.

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marketing

IGA / News Corp. free newspaper deal

People spending $20 or more at an IGA supermarket are offered a free newspaper.

I noticed it at an IGA in suburban Melbourne today, a store that is less than 10 metres from a newsagency.

A staffer at the IGA said most don’t want the free paper and that they have been told to throw left over papers in the trash.

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Newspapers

News Corp. results reflect challenges

News Corp. has released results for the latest quarter. Embedded in the results is this information relating, in part, to Australia.

Revenues in the quarter decreased $99 million, or 8%, as compared to the prior year, reflecting a $35 million, or 3%, negative impact from foreign currency fluctuations. Within the segment, Dow Jones revenues grew 6%, while revenues at News America Marketing and News Corp Australia declined 10% and 11%, respectively. Revenues at News UK declined 22%, primarily due to the absence of the $48 million net benefit related to the exit from the gaming partnership in the prior year. Adjusted Revenues for the segment decreased 5% compared to the prior year.

Advertising revenues declined 8% compared to the prior year, of which $15 million, or 3%, was related to the negative impact from foreign currency fluctuations. The remainder of the decline was driven by weakness in the print advertising market, primarily in Australia, and lower home delivered revenues, which include free-standing insert products, at News America Marketing.

No real surprise in the results. Publishing is tough. Print news is tough.

Glenn Dyer at Crikey provided some commentary:

There was nowhere to hide for the Murdochs’ News Corp in the three months to September 30.

Every part of the business saw double digit falls in earnings as a perfect storm of negatives hit the company hard, including, as CEO Robert Thomson described it, “a sluggish Australian economy” and “harsh economic conditions”.

It was not a quarter to boast about, with some of the only positives being a rise in digital subscriptions for Dow Jones and for the Foxtel streaming service Kayo.

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Newspapers

Is News Corp. pushing newspaper customers to digital with a 31.6% cover price increase?

The cover price of The Observer in Gladstone increases 60 cents, 31.6%, November 18, to $2.50. News Corp. announced this to newsagents on October 30.

This is an extraordinary move by  a company that for decades resisted calls from newsagents for price increases, a key mechanism through which newsagents could make more money from their product.

Now, with newspaper print sales in terminal decline and newsagent revenue increase disconnected from the cover price, the company announces this extraordinary price increase.

Maybe they are testing a higher price rise and customer reaction in this small market prior to roll-0ut elsewhere.

Maybe they are testing to see if it helps with migration to digital, which has to be a goal for any newspaper publisher these days and is certainly a goal for News if you look at their marketing focus on pitching digital.

Newsagent commission under the new price will be a paltry 17.2%, loess than a living wage from the sale of papers.

The letter from News Corp. to newsagents demonstrates, in my view, a detachment by the company from newsagents. There is no explanation, no nuance. It’s not a letter written to a partner.

News Corp. is not treating newsagents in a socially responsible way. A company that claims to be for everyday Australians in their pages are not for newsagents, who are everyday Australians, mum and dad small business owners.

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Newsagency challenges

30% cut in retail business insurance fees

We recently re-negotiated insurance coverage for your 3 retail shops and achieved a 30% cut in insurance costs. We reviewed the needs of each business and set about discussing these with our broker, the same broker we have used for years.

Here are some of the changes we made to coverage:

  1. Property Cover – Annual Turnover adjusted to reflect trading, Contents incl Re-Fit Costs adjusted, & Stock On Hand levels adjusted;
  2. Business Interruption –  Gross Profit levels adjusted;
  3. Money Cover – Level reduced from $20K blanket cover to $5K (lower limit); We bank daily so there is minimal cash on hand.
  4. Glass Cover – Removed for for one store as there now is no glass window as well as no internal/external glass;
  5. POS Equipment Breakdown – Removed;
  6. Excesses – Increased from $500 per claim to $1,000 per claim since we have not claimed, ever.

The critical factor for us was that in all our years in retail we have never made a claim on insurance. Then one time our shop was flooded, we claimed against the builder for the landlord for disruption and inventory damage.

The renegotiation process took an hour. Time well spent for the saving achieved.

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Management tip

My thoughts on the Award underpayment stories in the news

With the news last week of Woolworths reportedly underpaying employees by hundreds of millions of dollars, I published a thread on Twitter that seeks to bring some challenges relating to this matter into focus. You’ll need to click on the link to see all the tweets in the thread.

Note: I have spoken with Fairwork folk about this several times, the most recent being 7pm Friday last week. That conversation was the clearest, the most unambiguous about classifications. The test is what they were hired for, what makes up most of their duties. If they fit with level 1, then that is their pay rate. However, nothing stops a challenge, where you will have to defend your position.

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Ethics

Video key to social media engagement for small business retailers

Videos rule on social media right now thanks to better facilities on Instagram and Facebook and exponential growth in platforms such as TicToc – even though this is not yet really being leveraged for business.

The best videos are those that are funny. Successful, too, are videos that do not overtly sell. In fact, selling should be the last goal you have – even though it is the business measure of success.

Create what people enjoy and love and selling will happen as a result.

I shoot videos on my iPhone and use different platforms and Apps for editing, depending on what I want to achieve. I don’t overthink them as all social media content is disposable – consumed quickly and moved on from, shared if you are lucky, to reach more people.

Here is a video I shot recently at one of my stores. I then used iView on my Mac to wash the video for a particular visual tint I felt was effective. I also used iMovie to remove the original sound recorded with the video. I then used a premium service, Promo, to add text and then lay an appropriate licence-free music track underneath to create what you can see and hear.

newsXpress Knox City – Christmas.

This video shows a decorated tree we have in-store. It is part of our entry into Christmas 2019, located on the lease line.

I made the video to demonstrate a different look for Christmas compared to what shoppers might expect from a newsagency. For my stores I am keen to embrace opportunities to pitch in ways that are not traditional for newsagency shingle businesses.

On Saturday while at the shop I shot videos for five topics / product categories. For three of these I shot two videos – to give be options for how I could use them. I mention this as some videos work well as a square frame while others work better in a landscape frame.

I appreciate all this feels like hard work. The thing is, it can be successful work. A video I shot a week ago and used during the week reached thousands of people and directly generated more than $1,000 in online revenue. All from a time investment of less than 15 minutes.

Okay, not all videos deliver this payback. indeed, not even a quarter. However, when it does happen it propels you to do more and do better.

If you are not using videos on social media I encourage you to experiment with the medium.

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marketing

The American Mall Act

Andrew Yang is running for the nomination of the Democratic Party for the upcoming US presidential election. He is not a politician. He has a business and not for profit background. One of his policies is interesting as it flows from challenges being experienced in retail in the US. He calls the policy The American Mall Act. I am sharing this here as there may be some interested in this topic.

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retail

Tips on calculating the best price for inventory items over which you have sale price control

Setting your sale price for new inventory items is challenging. There are many factors to consider: margin, what an item will sell for, your sales volume need, the labour cost of each sale and more.

In considering what to sell something for, ask your colleagues in-store how much would you pay for this? This can be a good guide, or at least a data point to add to your thinking.

Do your research, too, and see what others nearby sell the item or similar items for. Research online too, locally and elsewhere.

Finally, consider carefully your objectives for the product – is this a volume play or a margin play?

Your pricing choice may not be as clear-cut as it would seem. For example, you could set a high price knowing that with a discount voucher on purchase the item appears to cost less. You might have volume pricing: $xx.xx for one, $yy.yy for two. You could have the item bundled with another to differentiate your offer to that of a nearby competitor and thereby offering you the opportunity to break free on pricing.

Pricing is not black and white. Indeed, it plays to your advantage if it is not black and while as this makes price comparison more difficult, which is good for you. Zee my other notes on discount vouchers and multi-buy pricing.

Think carefully about where in a price band you price an item. For example, Items priced above $7.99 could probably sell at $9.99. Items above $19.99 should either be $24.99 or $29.99 and no other number in between. Above $29.99 more often you should target $39.99.

Avoid nothing prices that can cost GP. For example: $21.95 should be $24.99; $112.50 à$119.99; $6.50 à$7.99; $8.75 à$9.99; $132.50 à$139.99; $36.50 à$39.99, and so on.

Choose to go to a higher price point rather than lower. Independent retail businesses, newsagencies especially, are expected to be more expensive. If you counter this with a consistently offered and generous discount voucher program then erring on the higher side of pricing works for you as your voucher sets value perception for your shoppers.

My recommendation is that you always end your prices with a .99 and price at above RRP. I see no value in a .00 price point. Indeed, I see that as an opportunity lost.

Here is what this post is really about: think about and determine the pricing policy you want for your specific business and establish this as a guide for your business. This can make it easier for anyone in the business faced with setting a sale price for new items. Without it, pricing will take longer. Worse, you could make mistakes

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Management tip

Woolworths to open a cashless store in Sydney

News is reporting that Woolworths is set to open a cashless store in Sydney.

If your usual idea of a Woolworths is a large store with multitudes of aisles, a deli, and a liquor store to the left as you leave, you may need to think again.

Woolworths is putting the finishing touches to a new concept store that is so tiny it has only a single aisle.

About 40 times more compact than a usual store, Australia’s smallest ever Woolworths has been shoe-horned into the site of a former coffee shop at the bottom of an office block.

The store will also be Woolies’ first ever completely cashless store – with no notes or coins accepted. But it’s slight nature means there is one big selling item that will be missing.

The company hadn’t made an official announcement, but news.com.au spied an under-construction store in inner city Sydney which sported the never seen before “Woolworths MetroGo” branding half hidden under plastic. Inside staff were scurrying to fill the shelves.

The next step will be no scanning of products by you or them, no counter. Walk in, take what you went, leave. This already exists in the US.

We have to keep up.

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retail

Tabcorp boosts Lucky Lotteries

Tabcorp has boosted the price money for Lucky Lotteries in a move that appears to seek to drive sales. The prize pool usually stars at $1M and increases $240,ooo each time it is not won. Tabcorp intervened at $2,680,000 and boosted the prize pool to more than $6M.

The unexpected boost makes the product more interesting, more easily pitched, and that’s mission critical for Tabcorp and, I am sure they hope, their retail partners. Certainly, plenty of retailers are pitching it one social media.

 

0 likes
Lotteries
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