Author: Mark Fletcher

It’s school holidays and parents bring their children into newsagencies to pass time. It’s the ultimate since Dad can go oggle at the porn which the kids read the comics and get into everything or mum can read the latest gossip while the kids get into everything. During school holidays newsagents lose more stock due to damage by kids or outright theft than at other times. Regular customers, if they dare venture out for a bit of shopping, have greater difficult moving around the store as kids, occasionally, run riot.

While I’m pleased to have a shop full of people I wish the ratio of browsers would not increase so dramatically during holidays while parents, aunts, uncles and grandparents bring their kids to my store and other newsagencies to pass the time of day. I’m a childcare provider with something for everyone. Newsagencies are the one shop the family can browse away from each other and all get satisfaction.

One lady yesterday read four magazines, telling her snotty daughter that mummy was working out what to cook for dinner. Mummy was not. She read her stars in each of the four magazines and then some gossip. While mum did that her child wiped her snotty nose on a kids magazine and then ran around the magazine unit making a right mess. Mum eventually scolded her and left the shop without purchasing anything.

Do I scold the mother, the child or myself for not being tolerant? Ugh! It’s damn frustrating seeing people show so little respect for your property. One time a kid urinated. Mum saw the mess, took the kid by the hand and left. If my cat urinated in my house I’d rub her nose in it.

I’ll be glad when holidays are over and our regulars venture out of their caves again. When it’s safe.

The experts at The Age continue to cut back newsagent supplies while ensuring that cinemas have plenty of stock to sell. Every day at the moment it’s a battle to get supply figures to a sufficient level to enable you to have stock all day. Yesterday I was at a local cinema and at 5pm they had at least 50 copies of The Age there for anyone to take. Besides the frustration of the daily battle for retail sock there is the question of how the free product is handled from an audit point of view but then I’m not supposed to ask questions about that.

Musicland, which operates an 800 store strong music retail group (Sam Goody and SunCoast) in the US filed Thursday for Chapter 11 bankruptcy protection. Forbes has the story.

Newsagents in Australia face similar challenges. More news and information is being accessed online. We are also facing tougher competition from other retailers adding to their news and information product offering in store. Newsagents need to respond with more cost efficient magazine and newspaper space and stock allocation. This means newsagents need to push back on some suppliers of poor performing product. We also need to extend our product range outside our traditional and into better margin product which have more control over. If we don’t do this our stores face bankruptcy like the Sam Goody outlets.

This is one of the reasons I became involved with newsXpress last year and have taken a financial interest in the group. They are taking my newsagency beyond the traditional and adding margin.

The Age is promoting Summer Crosswords Vol. 2 and Sudoku Vol. 3 for $12.95 each or $19.95 for the two. Their advertisement says the books are available singly from newsagents. Unfortunately newsagents cannot offer the dual pack. Also, newsagents have over 200 other crossword and Sudoku titles for considerably less than the price of these. If the folks at Fairfax really want to move these products then need better pricing and they need a consistent price for the consumer regardless of their purchase point. They also need a better retail story. This means providing newsagents with more point of purchase display materials.

Vodafone has written to newsagents this week advising, formally, of the 37.5% commission cut on retail sales from 11% to 5%. In part, this letter says:

“Vodafone has an on going commitment to providing great value to its pre-pay customers through its value bundles and cap plans. This commitment has seen massive growth in the prepay category, including the sales of Vodafone electronic recharge vouchers.

Due to the cost of providing this value to customers, Vodafone hereby gives notice of a reduction to the retailer margins on the sale of electronic recharge vouchers.”

It is nonsense for Vodafone to make out that newsagents need to help cover the costs of providing value to customers. From what I understand they have not asked Coles and other majors to share the burden. If I am right on this, the Vodafone letter to newsagents cold have been something like:

Vodafone is in a battle for market share. It’s a tough fight. To compete we have had to cut prices and we want you to carry that cut for us. We can’t ask Coles to carry the cost of the price cut because, well, they are Coles. They would refuse to carry our product if we don’t give them 16% commission so we hope you understand. It was you or them so we went with you. Thanks for being a sport and accepting this 37.5% commission cut. Maybe you could pass it on by cutting employee wages or asking your landlord for a reduction in rent. Anyway, thanks for copping it on the chin.

Vodafone’s treatment of its small business retail channel is appalling on this issue.

MediaPost is reporting that the US CBS network is developing content for delivery over mobile phones. These three to five minute episode programs represent another major media company going outside its traditional supply chain in pursuit of consumer connect. Last week it was News Corp. and its video on demand launch (at the same time as DVD release). Now CBS creating content which is mobile specific.

Newsagencies are a supply chain created specifically for the delivery and retail of physical news and information product. Publishers who supply us will (more and more) play in the online and mobile spaces. Our 4,600 stores need to be pursuing strategies (which we control) today which provide us with relevance in this world.

A good article from the Miami Herald about podcasting. The example used illustrates the risk to newsagents and our range of special interest publications. As more podcasts are published readers of special interest titles will switch to listening rather than reading. Maybe not in all categories but some. Australian newsagents aren’t part of the podcast supply chain so we need to be playing elsewhere to ensure relevance.

Historically the appeal of newsagencies in Australia has been broadly based. Our 4,600 stores are well located so we’re convenient. We have had an excellent and exclusive range so we have been a destination. As a result of more competition, the impact of technology and changes in consumer buying habits, newsagencies are losing (in my view) their destination appeal. Whereas previously our destination appeal was due to lack of choice, today it’s what we make of it.

Newsagencies are laid out and designed for the convenience shopper. The counter best illustrates my point. We all too often surround our counters with candy and other impulse items which customers can buy elsewhere. They are items under margin pressure. If we were more destination focused we would surround our counters with items more unique to our businesses and which are under less margin pressure.

Newsagents ought to stop listening to reps who knock on their door every day pushing product to the counter and make decisions for themselves as to the message they want at their counter for the good of their business. While some newsagencies in transit traffic locations will want convenience items at the counter, others in shopping malls and high street situations could be better served making their own choices.

If we make our stores look like a convenience stores they will think of us that way when considering stationery and other items whereas if we ‘own’ categories such as art supplies, greeting cards, stationery, specialty papers and stationery related gift lines they will think of us when they need these.

This has been on my mind these past few days because of a discussion I am having with someone entering the newsagency space in Brisbane. They want to push the newsagency they are buying into the convenience space even though there is a national brand convenience stores a minute from their front door. If they make the mve they;re no longer a newsagency and the channel loses one more outlet. nice stores they will think of us that way when considering stationery and other items whereas if we ‘own’ categories such as art supplies, greeting cards, stationery, specialty papers and stationery related gift lines they will think of us when they need these.

Variety is reporting that News Corp will release new titles through video on demand at the same time as releasing through the DVD retail channel. Talk about fast tracking the death of the retail channel.

The rumor put to me late last year about Australia Post publishing or at least partnering in publishing a magazine has resurfaced. This time it’s pitched to me as something Post would deliver and retail. It would be a weekly and aimed at women. While the rumor seems implausible, as a lever to get other magazine and newspaper product into their corporate stores or as a lever to get more subscription delivery business it’s interesting. I’m posting it here, even though it is a rumor, to see if the posting draws out other comments.