A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Theft in newsagencies: it’s the women!

Talk to any newsagent and they will tell you that teenage boys are those most likely to steal products. The data suggests otherwise. Women’s magazines are stolen more often and I’d bet that these are being stolen by women and not teenage boys. Sure there are adult magazine plastic covers left on the floor, but Woman’s Day and New Idea have no plastic cover so the only evidence is in the data and few newsagents look at theft data to understand the nature of the problem. Women and tidy thieves too, they leaf little in the ay of tracks. Boys rifle through adult, sports and computer magazines and make it look life a theft scene but the reality is these categories generate less theft for newsagents.

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magazines

Newsagents and a response to publishers

Some newsagents have been discussing how the channel could/should respond to the story in Crikey yesterday newspapers taking their brand online and mobile. Newsagents were created by publishers and are feeling somewhat left out of future plans by publishers. I posted a response to the email based discussion and thought I’d post it here as it covers some of the areas I’ve blogged about in recent times:

Our three key traffic areas are newspapers, lotteries and magazines.

Newspapers are reinventing themselves based on US and European experience. This reinvention is in pursuit of the online and print customer. Online they are acquiring businesses left right and centre. Offline they are developing new direct channels – petrol, coffee. While newsagents will remain important to them, they are not where they expect to achieve growth. Publishers will disagree but time will prove this assessment right. For our part we need to reinvent how we retail newspapers. This means breaking some rules. Smart marketing groups like newsXpress provides members with strategies which are boosting newspaper sales.

Lotteries are moving online. Tattersalls is there and have been for close to a year. It’s their biggest growth area. LotteryWest has announced and Golden Casket is online too. This will have a bigger impact on our stores than the newspaper online play. We can respond through exceptional service and providing product offerings not available online. Now more than ever we need to be exceptional retailers at the lottery counter.

Magazines are playing online too. Look at www.explode.com.au, www.vogue.com.au, www.zooweekly.com.au, www.cosmosmagazine.com.au. These websites demonstrate a focus on online compared to the newsagent channel. I don’t begrudge what they are doing – it’s smart for their businesses. Our response on magazines has to be to demand more equitable supply arrangements. The current model is broken and we are bearing the cost. Magazine sales will rise and fall for a few years yet before we see a significant drop in all but the major weekly and monthly titles. Newsagents need to focus on these popular titles now. Spending time of fringe titles provides a lower return. My magazines were up 22% in March 05 compared to 04. That’s in an old shopping centre. There are strategies which work.

There are ways newsagents can respond to these and other challenges. The scope of change we are confronting is equivalent to a business tsumani. We can see it coming and have seen it for some time. My pitch is that we get on a surfboard and rise the wave. No one is going to protect us. No one is going to fling is a life raft. Our suppliers must do what is right for their shareholders. Newsagents need to do what is right for their businesses. They need to embrace change for their benefit. I am happy to be an investor in newsagencies because the future is bright. This is why I joined newsXpress and have invested in the group. Newsagents have other options. To do nothing might give you some nice pictures of the tsunami wave coming in but you’ll have no-one to show them to.

Rather than the fluff at the ANF Hamilton Island Conference, the ANF ought to have invested equivalent dollars in mini conferences around the counter closer to newsagents so these issues can be discussed and strategies is response developed. Newsagents crave practical ideas they can implement today. If I want to feel warm and fuzzy I’ll cozy up to an open fire with a bottle of red.

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Lotteries

Another free home delivery paper in the US

The Baltimore Examiner, the latest FREE home delivery daily in the US, is delivered daily to 250,000 homes – more than the 169-year-old Baltimore Sun. This strategy of free home delivery newspapers is scaring some publishers. The strategy seems to be working for consumers and advertisers. The Examiner owners have registered in 60 US cities. More at the Wall Street Journal.

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Newspapers

Memo to newspaper publishers: lotteries work better than coffee

We’re in lottery heaven at the moment in Australia – from a retailers perspective. Powerball is $6 million, Tattslotto (Saturday) is $21 million, Super 7 OzLotto is $10 million. These are ALL jackpots and they’re driving bonus traffic to newsagencies across the counter. I’d say traffic is up 25% on regular times. So, while newspaper publishers are in a lather over how to leverage the latte traffic through their deals with Starbucks and Gloria Jeans, they could be making more by working with newsagents to achieve incremental sales at their lottery counters. The lottery counter is where the action is. Upselling is easy. All newsagents need is the right sales levers and incentives to pursue the opportunity.

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Newsagency challenges

Customers in denial over Herald Sun price rise

It’s ten days since the Herald Sun increased by 10 cents to $1.10 (for the Monday to Friday edition) and customers still come in, lay $1.00 on the counter and walk out. You can almost see them walk fast in the hope of you not noticing their scam. When you call them back they claim no one told them of the price rise. Based on past experiences this game will continue for another couple of weeks.

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Newspapers

Tattersalls pushing online lottery sales in competition with the retail network

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Tattersalls is emailing its online customers to drive sales for this Saturday’s $21 million super draw. I’d prefer they invest their marketing dollars to drive consumers to their retail network of accredited representatives and not the Tattersalls owned online outlet. Tattersalls has excellent coverage through its retail network and there is no need for it to build an online presence other than to compete with the retail network. It’s retail partners have invested heavily in shop fits, employee training and brand building.

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Lotteries

Celebrity magazines moving online

This story from Mediweek claims that US celebrity magazines are about to significantly ramp up their online presence. As better mobile devices become available and a viable advertising offering emerges for publishers and advertisers over the counter will suffer at the hands of online. While publishers will disagree, logic dictates that moves like those forecast in the Mediweek story have to be considered in the context of the best revenue model for publishers. This means online, ultimately.

Footnote: This story from the New York Times is also on the same topic and talks about Conde Nast beefing up online presence for some of its titles.

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magazines

The economics of newsstands – a rare insight into the mind of a ‘fringe’ magazine publisher

The publisher of The Perl Review, has blogged about the economics of retail sales of magazines, providing a rare insight into the mind of a publisher and what I’ll call a ‘fringe’ title. Fringe titles are those outside the top 500 or so magazines. They are the titles the major retailers (supermarkets, convenience chains, petrol chains) refuse to carry.

You’ll see from the post below how this publisher justifies losing money on newsstand sales on the basis of boosting subscription sales. This strategy has been a regular complaint of newsagents – that publishers push product to their shelves just to promote subscription sales. It’s a strategy vigorously refuted by publishers.

The words below from the publisher of The Perl Review speak for themselves. My comments follow.

The Economics of Newsstands
Powell’s Technical Books in Portland (that’s the one on 33 NW Park Avenue) is going to carry The Perl Review. It’s our first newsstand distribution.

I had to set a newstand price. The deal basically works like this: bookstores keep most of the profit. Magazines make money when the single-issue buyers turn into subscribers. After Powell’s cut, which we set at 40%, and my costs, $2 an issue, I have to figure out a price that also motivates people to give the money to The Perl Review directly instead of the book store. That’s why you see big discounts for magazines when you subscribe: that’s the real price, and everything else is markup. The Powell’s price ends up being $5, which is 50 cents more than the subscription price.

That’s not to say that newsstands are bad. It’s like better-than-free advertising since it sits on the shelf and I cover my costs plus a little more for every issue sold.

Forget about absolute numbers for a moment. At my price point, if they sell 75% of the copies, I break even. That would be fine with me because any copy sitting on the actual magazine display means people see that issue. Some might subscribe later even if they don’t buy it. Now that I have a price point, I have to figure out the right number of issues. That’s something I just have to guess.

I left 16 copies of the Spring 2005 issue, but I also have to consider that I sold about 10 at the Intermediate Perl book signing. We’ll see how that goes.

Now, a good magazine accountant has to keep track of the actual number of newsstand sales too. As much as I’d like to pretend that we sell every single copy, the Post Office wants to know where all the issues went to verfiy that we abide by all the periodical rules. It’s not enough for the newsstand to simply tell me what they sold. They certainly aren’t going to tell me they sold everything when they didn’t since that’s money out of their pocket. They can’t really tell me they sold nothing because that’s money out of my pocket.

If you’re a late night person living in a city, you might have seen a bunch of guys tearing off the front pages of newspapers and magazines. Instead of sending back the unused copies, they send back the cover (and they do that for books too). Every cover they don’t send back is a sale that they owe me money for.

You might think those unsold issues represent lost money, but they really don’t. They are a sunk cost, meaning that I would have spent that money regardless of the sales. That starts way back at the printers when I have to decide how many issues I want. That number includes all subscriptions, complimentary copies, samples to user groups, and all the issues I’ll need to fulfill orders for back issues. Not only that, but the more copies I print, the lower the incremental cost (the cost per each copy). Each printing job has a fixed overhead for the job preparation, machine set-up, and so on. That’s the make ready. I end up printing many more copies than I need, partly to amoritize the make ready. Not selling at the newsstand is slightly better than not selling while sitting in boxes in the office. At least people see them at the newsstand.

Remember that magazines make money on subscriptions, so that’s the goal. I don’t care about selling more at the newsstands. If someone subscribes because they see an issue on the newsstand, the profit from the subscription pays for about three unsold newsstand copies, so five subscriptions from people seeing the issue at Powell’s would make up for no sells. That’s just breaking even, and nobody makes any money. That also means I’m spending $6 to get a new subscriber.

If you’re already despondent, you don’t want to read about distributors. Most bookstores don’t want to deal with every individual publisher. They’d have to keep track of a separate deal for every magazine. Instead, they want to deal with a single source in the same way they deal with books. I know my costs, and I know the newsstands cut, and I have a price point that I can’t change to much because people won’t buy it at too high a price. If I use a distributor, perhaps to get into the big chain book stores, they are going to want a big cut too. I’ll end up either breaking even or losing money on every newsstand copy, and I’ll want to convert that to a subscription as soon as possible. That’s why you see so many wonderful subscription cards in the magazines.

So far I’ve just talked about money from sales. We can also sell advertising, which we do for the special friends of the Perl community. Since magazines know they are going to lose money at the newsstand, they make up the difference with paid advertising. Ever wonder why magazines such as Wired are mostly advertisements? That’s making up for the money they’ll lose on the newsstands. Remember when I talked about keeping track of the number of copies sold? Advertisers want to know those numbers. They don’t care how many copies the newsstand bought. They care about the number of copies that shoppers bought. That sets the rate at which the magazines can sell ads. More eyeballs equal more dollars. There’s a separate industry of companies that audit magazines to verify the numbers. That’s even more money that gets sucked away.

The short story? Subscribe to the magazines you like. It’s the only way they can survive.

Considering these comments from the publisher of The Perl Review in the context of Australian newsagencies, there is evidence to support his views. One only has to look at the number of subscription cards, placed loose, in magazines. Often three or four cards. Especially in the Special Interest magazines – crafts, hobby, science, cars, music etc.

Subscriptions are more lucrative than over the counter sales otherwise publishers of the fringe publications would not push them so hard. The magazine supply model in Australia provides a low cost low risk distribution channel for fringe publishers. They can get their titles into thousands of shops with the retailer carrying the risk of customer theft. It puts their masthead in the right interest category and in front of, potentially, millions of eyeballs. That exposure has to rub off. We know from the blog post that the publisher of The Perl Review would only do this to support subscription sales.

Newsagents don’t get any share of subscription sales. Nor are they compensated for the use of their real-estate or labour. While this is okay for the top 200 or so titles, it is at the other end of magazine titles that the publisher’s intent and strategy are crucial.

The magazine supply model in Australia was created back when the industry was regulated under ACCC authorisation. Someone forgot to reconsider the model when it was deregulated by the Federal Government under the watchful eye of the ACCC in 1999.

The golden goose (the newsagency channel) is suffering from an out of date supply model and under the weight of fringe titles being distributed by publishers who think like the publisher of The Perl Review.

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Uncategorized

Australia discovers citizen journalism (at last)

It’s interesting to read that our TV networks are embracing citizen journalism concepts to attract content. We’re only 18 months behind the rest of the world. Check out this (incomplete) list of Citizen Journalism initiatives in the US.

Content is king to any media outlet. Good content. This means professional filtering if the citizen generated content is to be on the same platform as professionally generated content.

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Citizen Journalism

University students and the newspaper deal my customers miss out on

University students can get daily newspapers on campus for an annual fee of between $7.00 and $20.00. At the start of the school year they buy a card and show that when they visit the campus bookshop (or some other central location depending on the campus) to collect their newspaper.

While I support the strategy of getting university students in the habit of reading the newspaper daily, it frustrates me that I don’t have a similar year in advance offering I can make to my customers. I am sure that if newsagents had an over the counter paid in advance offering they could lock in customers. I am not proposing $7.00 for a year of newspapers. No, the fee to a newsagent customer could be closer to the home delivery subscription offer which is generously discounted.,

I recall discussing this with a newspaper circulation executive in the early 1990s. His only concern was tracking the collection of the paper by the right customer. I know that at the universities they are not even verifying student cards. It is easy for one card to be shared among many since the subscriber card is not looked at.

In newsagencies it would be easy to give customers a card with a barcode and to scan that barcode each day to track that only one newspaper is collected.

Newsagents and newspaper publishers know that subscription customers are, in the main, loyal. Not addressing the loyal over the counter customers leaves their business vulnerable from a newsagent as well as publisher perspective.

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Newspapers

Local, local, local, Google beefs up local advertising offering.

Local is the online advertising game in town as this story from ClickZNews reports. Advertisers can have their business displayed on a local map along with an appropriate image. The Google page describing the service can be found here. It’s an enhancement to the AdWords service which local businesses will want to embrace and which puts static local newspaper advertisements under more pressure. It will be interesting to watch the Google roll out in Australia.

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Media disruption

Newspaper flat wrap home delivery trial

I was fortunate to see a presentation from Simon Coulter, a newsagent in Queensland, on the trial he has been participating in with News Ltd in the delivery of flat wrapped newspapers. Simon was speaking last week at the Queensland Newsagents Federation state conference. Simon has declared flat wrap a success and he’s sticking with the $15,000 flat wrap machine to prepare newspapers for his home delivery customers.

Simon compared the flat wrap machine to a half fold machine and the more traditional tightly rolled machine. The flat product, while slower to deliver, resulted is considerably superior consumer experience. The newspaper is delivered to the home as good as it was coming off the press.

The key issue is one of cost. Flat wrap is more expensive in terms of equipment needed and the labour required at various points along the way. The current newspaper home delivery fee structure controlled by the publishers does not provide enough for most newsagents to make money with the lower cost rolled model let alone coping with the higher costs of the flat wrap model. If the fee structure can be addressed consumers cold be closer to flat wrap newspapers arriving on their front lawn.

I’m glad that News Ltd has facilitated this trial. It’s now time for action of the delivery fee structure so that newsagents with larger deliver areas can make the move to a flat wrap model if they choose. It is anachronistic that publishers control the delivery fee newsagents are able to charge and that this fee is set at the state level.

The big questions about flat wrap home delivery of newspapers are:

Who owns the delivery package? Will newspaper publishers allow newsagents to deliver other items in the bag?

Where will flat wrap paper have to be delivered? Will the driveway or just inside the property be acceptable? Or, will a doorstop delivery be required?

Will newsagents be allowed to have overprinting on the bag?

Will newsagents be allowed to deliver more than one newspaper per package?

Will newsagents be allowed by newspaper publishers to charge more for the service?

I like flat wrap delivery of newspapers. As long as the rolled product is delivered I will not get my papers home delivered. As soon as my local newsagent bring flat wrap in I’m happy to sign up. To me, it’s all about the consumer experience.

Publishers ought to allow newsagents to generate additional revenue and to charge a premium fee and reward newsagents based on sales growth. The right commercial levers will see flat wrap as a success story in suburban situations where it’s use is most appropriate.

Will flat wrap sell more newspapers? I doubt it. However, it improves enjoyment for consumers and this will stem sales losses and facilitate switching casual purchase to home delivery.

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Newsagency challenges

More UK lad’s magazines moving to the top shelf

The National Federation of Retail Newsagents has now published its guidelines for handling magazines with covers which may be offensive. Given the negative feedback some newsagents have received from customers on Explode, Picture, People, FHM and Ralph, it would be appropriate for Australian industry associations to consider similar guidelines or to at least discuss the situation with publishers. I’m not sure what I would do. I have had customers complain to me but then if I hide the titles I know sales will tank. It’s a challenge but cannot be ignored.

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magazines

An update on the Australia Post magazine rumor

The rumor I first reported here several months ago speculating that Australia Post is investigating publishing a weekly magazine has made its way to me again. This time the suggestion is a monthly targeted at women – maybe leveraging an existing title? I think the rumor is part of the Australia Post strategy to gain magazine publisher interest in carrying magazines in Post Offices. Someone in Minister Coonan’s office needs to read the Act again, especially the section detailing what Australia Post can do.

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Newsagency challenges

Another publisher says embrace the internet

Mike Burgess, the wireless editor of London-based Emap Interactive, is quoted in this MediaWeek story (subscription required) as saying that an online strategy is crucial for magazine publishers. He outlined three key areas of a successful multimedia strategy: community, customization and user-generated content. This is exactly what we are seeing in Australia with successful online strategies from magazine publishers of titles such as Vogue, Explode, Better Homes and Gardens, ZOO Weekly and FHM.

I know of some newsagents who would rather magazine publishers ignore any online activity. My view is that it’s important for the brand and in most cases will not, in the medium term, take sales from retail. In fact, watching online activity is providing my shop with opportunities for in-store tie-ins since we have an internet terminal and can use this to connect the online with offline.

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magazines

Newsagents and magazines

Helen Kingsmill, Executive Director of the Magazine Publishers of Australia, has written a good piece for The Australian today about new magazine management guidelines for newsagents. The MPA project is important in that it provides newsagents structure for magazines in their shops. Given the vast range of titles in newsagents (compared to any other retail outlet carrying magazines) structure is crucial. The project also breathes life into the range which retailers competing with newsagents choose not to carry. The challenge now is to get newsagents to embrace the strategy and reinvent their magazine story. I was the first to implement this strategy when it was a trial in my store in 2004 and am certain is part of the reason for our above average success with magazines.

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magazines

Australia Post April catalogue pushes the boundaries

While the Federal Communications Minister, Senator Coonan, is busy promoting the government’s proposed media ownership changes, Australia Post, another of her responsibilities, continues to stray further from the functions allowed for under the Act. Their April catalogue (click on the picture below) offers a teddy bear, laser printers, home office stationery, pens and plenty of other items small business newsagents and small business photo shops sell. There is little in the way of postal related product.

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Government owned Australia Post retail outlets are hurting small business with catalogues like this and it is an indictment against the government that it allows its corporation to operate unchecked in this way.

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Newsagency challenges

In the US, 50 million now get news online

An insightful new report from the Pew and Internet Line Project. From the introduction: “Over the last four years, overall internet penetration rose from 58% of all adult Americans to 70%, and home broadband penetration grew from 20 million people (or 10% of adult Americans) to 74 million people (37% of adult Americans).” It would be good to have access to similar research for Australia.

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Media disruption

Activity masks Herald Sun price rise

A few weeks ago it was a huge sales kick from the Simpson’s Pins, for the last two weeks it’s been Commonwealth Games coverage and promotions, last week the new issue of Alpha, the co-purchased sports magazine, was published, this week the AFL sticker promotion starts and on Monday this week the cover price went up 10 cents. It’s been a busy time for the Herald Sun. Their marketing effort will ensure there is no erosion in sales as a result of the cover price increase. All the marketing activity ensures consumer habit/loyalty. Even though newsagents only get 2.5 cents of the 10 cent price rise, it is the first such rise for the Monday to Friday paper in seven or eight years. It’s no surprise therefore that customers are not fussed by the increase.

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Newspapers

We fail non-English speaking newsagents

Chinese, Malaysian, Singaporean, Vietnamese and Indians are buying more newsagencies yet suppliers, industry associations and newsagents fail to adequately embrace them. This failure leads to a disconnect with the channel, its best practices, traditions, and the community it serves. I estimate that more than 20% of newsagents are of a non-English speaking background yet my software company, Tower Systems, is the only industry supplier to actively embrace them and provide non-English services. (We provide Cantonese, Mandarin and Vietnamese speaking support and services.)

If industry associations, suppliers and newsagents believe that the channel is unique then they must actively embrace non-English speaking newsagents and bring them closer to the fold. This means offering access to services in languages other than English, employing staff to serve this need and spreading the passion of the traditional newsagency.

Failure to act fails not only the newsagents but also the communities they serve.

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Newsagency challenges

Newsagents: great for the seasonal experience

Easter is approaching fast and newsagents are embracing the season like any good retailer. It’s our connection with big seasons which bring people back in who may not have visited for a while and this is an opportunity to remind people about our magazine range and other points of difference. Take a look at one of our window displays:
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Newsagency challenges