Is this blog entry about asian newsagents racist?
I’ll let you decide. Read what ‘gingerkitty’ wrote in her entry My phone conversation with the asian newsagency owner on February 23 this year.
Consumers don’t like post-it ads on The Age
Age customers were annoyed yesterday by the post-it ad on the front page. Many pulled the ad off and left it at the counter. Several had questions about the subscription offer (which we could not answer). I’m not that thrilled by a campaign which stands to cut my retail sales and profitability of the title. A better return could be achieved with a loyalty offering for regular retail customers.
Melbourne Observer publishes online
Further to my post a couple of days ago about the San Jose Mercury publishing print ads online, I am reminded that the Melbourne Observer publishes the whole newspaper online as a PDF file. They have been doing this since September 2002. They tell me: “anecdotal evidence suggests that many Melbourne people who are introduced to the paper via the Internet, convert to becoming newsagency customers to buy the Melbourne Observer ‘hard copy’ each week”. The Observer is a popular title especially among the demographic frequenting my newsagency. What I appreciate is their support in the pages on the newspaper. This builds loyalty from retailers and consumers. Another Observer feature gaining more attention is their free classifieds. With the demise of Trade and Exchange I’d expect this to grow in popularity.
More sales flow from beasconsfield mine rescue
Woman’s Day is not the only title enjoying a sales lift thanks to more coverage of the Beaconsfield mine rescue from what I can see. Australian Women’s Weekly went on sale yesterday and our sales were up 150% on the average of the first day’s sales for the last six issues. Sure, we pushed it at the front of the shop (see photo above) – it’s what all reatilers shold do with this issue given the massive TV support from the nine network. The Bulletin (also with beaconsfield coverage) sold out.
Who cares about the Postal Act?
Not Australia Post that’s for sure!
Visit one of the 800+ Government owned Post Shops and pick up a one of their BAG the Bargains catalogues. When you flick through the 12 pages, ask yourself whether Sections 14, 15 and 16 of the Australian Postal Corporation Act 1989 permit Australia Post to be in the business of selling items such as: Computer printers; Printer ink; Melway street directory; Shredder; Copy paper; Laminator; Label maker; Computer mouse; Suspension files; Manilla folders; Notebooks; Level arch files.
Each page of the BAG the Bargains catalogue is full of items which are not incidental to the stated core business of Australia Post. A visit to any of the Government owned Post Shops will further prove that pursuing stationery sales is a key growth strategy for the Corporation. Up to 80% of the floor space in each retail outlet is non postal product. These stores are given special treatment by landlords. Newsagents cannot carry postal products on an equitable basis.
Australia Post is leveraging its respected Government created postal service brand in pursuit of home and office stationery sales in areas which have nothing to do with postal services and which compete directly with independently owned small business newsagencies like mine. Australia Post is taking stationery sales from my business and many other newsagencies on an unfair basis by operating outside the provisions of the Act.
I’ve written to the Senator Coonan, the Minister responsible for Australia Post and Senator Bailey, the Minister for Small Business and provided copies of the catalogue for their comment. I’ve also take the matter up with the Leader of the Opposition, Senator Andrew Murray and Senator Bob Brown. Hopefully, someone will have enough concern for small business to research the impact of the Australia Post non postal retail activity on independent small retailers.
Newspaper puts print ads online
The San Jose Mercury now publishes print ads online. Check out this ad from Freemont Toyota. You can click on parts of the ad for greater detail. While the move may seem like a backward step, it enhances opportunities for advertisers and extends the reach of the newspaper brand. In the US where consumers are coupon crazy I see this move as being smart. Here, I am not so sure. I have looked around and cannot find an Australian newspaper doing the same thing.
Telstra follows Vodafone, Optus: cuts commission to newsagents
Telstra is the third major telco to cut commissions paid to newsagents on recharge sales. Newsagents received advice yesterday. What we don’t know is whether Telstra has ‘done a Vodafone’ and cut newsagents to 5% while paying Coles 16% as reported here previously.
Newsagents provide better service to recharge customers than Coles and better point of purchase presence so there is no justification for paying them two thirds less. Newsagents hand over their recharge revenue daily while Coles, in the case of Vodafone, hands it over monthly.
While these large telcos spend millions sucking up to consumers they are looking after major retailers and taking money from newsagents. Consider a $30.00 recharge sale. For that I get $1.50 commission. I lose 27 cents in credit card fees and am left with $1.23 for a two to five minute transaction. To enable me to complete the transaction I have $25,000 worth of capital equipment installed. That’s a lot of $1.23 transactions to costs the costs.
I understand that telcos around the world are cutting retailer commissions. What is unfair is the double standards in Australia. There is no justification for Coles paying Vodafone 16% and newsagents 5%.
Unfortunately, the government nor the ACCC is interested in this matter.
Mother’s Day 2006 up on 2005
I saw data from a cross-section of newsagencies yesterday for Mother’s Day. All recorded strong sales growth. Greeting cards, social stationery and magazines were up on last year with Greeting Cards the big improver. The data shows that, on average, 60% of the time cards were purchased alone – meaning that newsagents remain top of mind with consumers when it comes to a considered card purchase. Cards are usually purchased along around 45% of the time.
Further proof of lottery impact
Today is further proof of the growing impact lottery jackpots are having on newsagent traffic. The various lottery businesses changed the Tuesday game last year so it leads to more jackpots. On a day like today, when a $6 million prize is on offer, we see a 33% increase in sales and good flow on business for impulse purchases such as newspapers and weekly magazines. The lottery ticket is the destination and products which used to be core are the add on. Smart newsagents leverage the opportunity. Smart suppliers like ACP Magazines and News Ltd have provided newsagents with some excellent display tools to help leverage the impulse purchase of their magazines and newspapers (respectively) at the lottery counter. The downside is the drop back in traffic and sales when there is no jackpot of the Tuesday.
TV Week sales up thanks to 3D
Sales of TV Week in my newsagency were up 25% yesterday thanks to the 3D cross promotion for the Medium TV show. Because of a 22% supply cut three weeks ago I’ll sell out today and have no TV Week stock for five days. This will turn customers away, maybe some will not return – such is the fickle nature of magazine purchases. I could buy replacement stock from Coles or Safeway as they have plenty but that would screw with the sales data I provide to ACP. ACP agreed that the 22% cut was too severe and that it would be fixed. I’m waiting.
If you think I am complaining unreasonably, consider this. PBL owns ACP and Network Services. ACP is tight with magazine supply – supplying close to sales quantities to newsagents to minimise wastage and maximise return. I’d do the same if I were them. However, this model makes it challenging for good newsagents to chase significant growth. Network Services, on the other hand, supplies based on a model I cannot fathom. There are titles with a return rate of 50% or more, that is we sell less than half we receive, and Network has just increased our supply.
So, one part of the PBL group is choking us while the other is drowning us.
This is why the ACCC needs to review the magazine supply model in Australia. Newsagents have been left disadvantaged by the increased competition as our competitors get to choose the product they carry. It is in the supply model for titles outside the top 200 which needs the most urgent attention as this is where newsagents have been made less competitive.
Warren Buffet on the future of newspapers
The Hypergene MediaBlog drew my attention to a report about the shareholder Q&A at the recent Berkshire Hathaway shareholders’ meeting where Warren Buffet (Chairman) and Charlie Munger (Vice Chairman) answered two questions relating to newspapers. Their answers are interesting in the context ot the considerable space which Australian newspapers devote to talking about the future of newspapers. I’m reminded particularly of the recent interview with Ron Walker, Fairfax Chairman. I’d prefer to see more realistic commentary from newspaper publishers about the future of print product compared to their online offerings.
Here’s how Buffet and Munger responded to the two questions:
Do you think that the media business has become permanently less profitable due to new technology?
WB: People will always want to be entertained and informed. But people just have two eyeballs, and there are only 24 hours in a day. Fifty or 60 years ago, media for most people consisted of the local movie theater, radio, and the local newspaper. Now people have a variety of ways of being informed faster (if not necessarily better), and have more entertainment options, too. But no one has figured out a way to increase the time available to watch entertainment.Whenever more competitors enter a business, the economics of that business tends to deteriorate. Newspapers are still highly profitable, but returns are falling. The size of the audience for network TV is declining. For years, cable TV was thought to operate in its own world, but that’s changing. Few businesses get better with more competitors.
The outlook for newspapers is not great. In the TV business, a license from the government was essentially the right to a royalty stream. There were basically three highways to people’s eyeballs, and companies like P&G, Ford, Gillette, and GM would pay a significant amount of money to be get on those highways and advertise their products to a mass audience. But as the ways to get in front of people’s eyeballs increases, the value of those highways goes down.
World Book used to sell 300,000 sets per year in the mid-1980s, each for $600. Then the Internet cam along; it didn’t require printing or shipping, and people became less willing to pay for World Book sets. It doesn’t mean that it’s not worth $600. But competition has eroded returns.
CM: It’s a rare business that doesn’t have a way worse future than it has a past.
WB: The thing to do was to buy the NFL when it was first organized. There are now more ways than ever to transit events; value can be extracted from them in different ways.
If you were looking at newspaper publishers as possible investments, what would you use as a margin of safety?
WB: What multiple should you for a company that earns $100 million per year whose earnings are falling by 5% per year rather than rising by 5% per year? Newspapers face the prospect of seeing their earnings erode indefinitely. It’s unlikely that at most papers, circulation or ad pages will be larger in five years than they are now. That’s even true in cities that are growing.But most owners don’t yet see this protracted decline for what it is. The multiples on newspaper stocks are unattractively high. They are not cheap enough to compensate for the companies’ earnings power. Sometimes there’s a perception lag between the actual erosion of a business and how that erosion is seen by investors. Certain newspaper executives are going out and investing on other newspapers. I don’t see it. It’s hard to make money buying a business that’s in permanent decline. If anything, the decline is accelerating. Newspaper readers are heading into the cemetery, while newspaper non-readers are just getting out of college. The old virtuous circle, where big readership draws a lot of ads, which in turn draw more readers, has broken down.
Charlie and I think newspapers are indispensable. I read four a day. He reads five. We couldn’t live without them. But a lot of people can now. This used to be the ultimate bulletproof franchise. It’s not anymore.
CM: I used to think that GM was a bulletproof franchise. Now I’d put GM and newspapers in the “Too Hard†pile. If something is too hard to do, we look for something that isn’t too hard. What could be more obvious?
WB: It may be that no one has followed the newspaper business as closely as we have for as long as we have—50 years or more. It’s been interesting to watch newspaper owners and investors resist seeing what’s going on right in front of them. It used to be you couldn’t make a mistake managing a newspaper. It took no management skill—like TV stations. Your nephew could run one.
My interest is in the newsagency channel where there are close to 5,000 independently owned small businesses investing in a future built around newspapers. I accept (and hope) newspapers will be around for decades to come, there is no doubt that consumer habits are changing. This will impact the supply chain and that’s where there are consequences for newsagents. While publishers owe newsagents nothing, the reality is that they control much about newsagent operation. This means they have an obligation to be more transparent about their plans so that newsagents, in turn, can make more informed investment decisions.
Star Enquirer dies
Star Enquirer, a magazine I’ve written about here several times, has finally been put out of its misery. MediaWeek reports today that the May 24 issue will be the last we see of Star. Star entered a crowded space and was soon challenged by the more focused Famous and renewed challenges from New Idea, Woman’s Day and NW.
Free magazine site closes after 3 days
SpotBit claimed to offer free downloadable versions of over 150 current magazine titles. Today, three days after the launch, all that’s left are some adult titles. Gone are the mainstream news, entertainment and other titles. You can find the launch story are mediabistro.
Grandad, what’s a newspaper? The ACCC on convergence.
The Age publishes a piece today by Graeme Samuel, chairman of the ACCC (Australian Consumer Competition Commission). Samuel yesterday delivered a speech, “Granddad, what’s a newspaper?: the next media revolution“ which is the basis for the article. While considering the government’s recently announced media changes from a regulatory perspective, Samuel discusses, in brief, the considerable changes in how consumers access news and information. This is where I find the speech most interesting.
We don’t hear too much about the coming changes in how we will access news and information in Australia. All media outlets spin the challenges of convergence, disruption – call it what you will – to suit their purposes. Samuel does not have such a conflict. While publishers and broadcasters have management and financial resources necessary to modify their business plans in response to the changes, it’s at the small business end, particularly newsagencies. Where the impact could be greatest due to lack of planning.
Even though it may be outside his brief, I would like Graeme Samuel to deliver his speech to newsagents. It would serve as an important wake up call. The core business of newsagencies is changing. Slowly at present and maybe for a few years yet but change it will. The speed of change will pick up with time. Smart newsagents see this already and are evolving their business models They are merging home delivery territories. Others are morphing their retail businesses to a new level. Those not so smart expect publishers and other suppliers to take their hand if there is to be any change.
The newsagent channel consists of 4,600 retail outlets and around 3,500 distribution points. I’d guess that there are around 60,000 employees – 30% full time and 70% casual. In an average newsagency between 40% and 60% of revenue comes from newspapers and magazines. The infrastructure has a cost which is barely covered by today’s revenue. Any dilution of that will hit hard unless the lost revenue is replaced. This is what most newsagents cannot see. The do not understand the need to grow traffic from non newsagent and magazine seeking consumers.
I am not advocating any form of protection for newsagents. They exist in a deregulated world and are free to make their own decisions. However, with so many unaware of the impact of technological change someone in authority needs to tap them on the shoulder and suggest they look beyond a few steps in front. This is where Samuel could play a role. Given the involvement of the ACCC in the deregulation of the distribution of newspapers in 1999 they would be an appropriate body to educate newsagents.
The ACCC could assist newsagents in one key area: the magazine distribution model has not changed since prior to deregulation. This model sees newsagents provided low volume titles – those outside the top 200 – on inequitable terms. Supermarkets, petrol outlets and convenience stores refuse to carry these titles because they would not deliver an adequate return. The ACCC could look at the economic model in the context of the deregulation it facilitated and determine if the deregulation changes left newsagents with a magazine supply model which is anti competitive for them.
In the meantime one can only hope that newsagent associations and others will promote the Samuel speech to their members.
Magazine oversupply
We usually sell 4 or 5 copies of Digtal Camera World. Despite flat net sales, our distributor, Newsagents’ Direct Distribution, has increased supply four times in the last five months. Now we are getting 10 copies. There is no justification in our sales data for the increase. This extra stock costs more labour, takes up more real-estate and uses more cash. NDD has an obligation to scale magazines out to newsagents on an equitable basis. Increasing supply, as in the example I have given, is, in my view, unconscionable.
Belfast Telegraph partners with newsagents on sex offender campaign
The Belfast Telegraph is running a strong and emotionally charged campaign to seek changes to the granting of remissions for convicted sex offenders. What is interesting is their use of 1,600 independent newsagents as places where the petition can be signed. I am guessing that they have provided newsagents with display material to support the cause in store. Engagement by their retail channel in this campaign, politics aside, is good as it underscores the role newsagents can play in community campaigns. It also supports the commercial link between newsagents and the publishers.
What people really think about Rex Hunt and the Beaconsfield mine rescue story
I appreciate it’s off topic for what is usually covered here but it’s worth noting two issues people are talking about when they buy their newspapers – Rex Hunt has made many fans angry to the point where they say they will not listen to him on 3AW; and, the mine rescue story is over, the soon to hit media blitz is of little interest and the guys should share their money with the rescuers.
Customers are talking about these stories more than anything else in the last year. They are giving their views without prompting. Many are most passionate in expressing their opinions.
I’d note that most would not express views at a supermarket checkout, a petrol station, a coffee shop or a convenience store yet they are happy to speak up at their local newsagency. Yeah, I say it often – newsagencies are an important cultural touchstone in Australia.
Jack Matthews of Fairfax Digital talks about their online strategy
Courtesy of Paid Content is this story by James Pearce about an interview with Jack Matthews, the new head of Fairfax Digital. An interesting is somewhat shallow (for obvious commercial reasons) insight into their plans. His comments about newspapers and how they need to confront the challenges of online competitors are refreshing for someone employed by a newspaper publisher. I’d like to hear Jack Matthews speak with newsagents (maybe at the national conference on Hamilton Island later this month???) because he seems to tell it like it is. The interview underscores the importance of the digital strategy to Fairfax and this is at odds with the “our newspapers are our focus” mantra newsagents hear from publishers. While I agree newspapers have a future, digital is where the real action is. Newsagents investing hundreds of thousands of dollars (if not millions) in their retail and distribution businesses need to know more of what Jack Matthews knows. The interview can be heard here.
Disintergration of a channel
I was talking with a newsagent yesterday who told me that he ran out of newspapers on one day a week ago and was not able to get additional stock from the publisher so he took fifty copies from a major supermarket he is required to supply as a sub-agent. Within fifteen minutes he was called by his newspaper representative and told to return the fifty copies to the supermarket. His shop was without the newspaper for the rest of the day and he had to point customers to the supermarket. The supermarket returned 40 copies of the newspaper the next day.
there was a time when newspaper publishers relied on newsagents to manage distribution in their ‘territory’. Now, thanks to corporate deals between publishers and some national retailers, newsagents are no longer local managers. As my story illustrates, the new arrangements can treat newsagents as secondary outlets. No wonder newsagents are losing their top of mind position with consumers when it comes to newspapers and magazines.
One man’s view on men’s magazines
An interesting blog post read: Why most men’s magazines are crap!.
News Ltd pushes Big W ahead of newsagents
I was disappointed to see the advetisement in yesterday’s News Ltd Daily Telegraph newspaper promoting their World Cup supporter braclets. The ad features Big W prominently, saying they are available at all stores. The same ad says they are also available in leafding newsagencies. Just a few years ago newsagents would have been the key focus. News will say it is a response to changes in consumer attitudes. News needs to accept that it plays a key role in shaping that.
Publishers, naval gazing and classified advertising
Newspaper publishers are devoting more and more newsprint to the disruption to their businesses brought about by technology – the Internet and mobile access. Yesterday the Australian Financial Review devoted two pages in their marketing section. (I can’t link because the stories are available to subscribers only.) It will be interesting to revisit some of these articles in five and ten years. On the one hand the publishers are all telling us it is business as usual while they invest hundreds of millions of dollars in online plays. If I were them I’d be making the same investment and I’d be more open about the future prospects of newspaper sales based on over the counter sales data.
Out of yesterday’s coverage was this quote from David Kirk, CEO of Fairfax, when discussing online classified advertising: “We need to be realistic. There are some forms of classified advertising that work better on the internet, such as low-end jobs and general merchandise trading.” He goes on to say that newspapers have responded. Well, some would call it a response. Taking newspaper classifieds and putting them online is not a response. The offerings do not compete with the innovative online advertising players. Newspaper online classifieds are too expensive. Newspaper publishers need to view their online portals as entry points with the data they gather being accessed from a myriad of sites and locations. This is where they can make money – from gathering content rather than by being the exclusive distributor.
Are lottery jackpots skewing magazine and newspaper sales?
Top 10 magazine and daily newspaper sales fluctuate considerably more than the industry average in my newsagency and it’s been bothering me. My location is not that unusual and the centre not that remarkable in creating traffic fluctuations. The fluctuation was happening only among top selling products and in the same weeks for most titles. I have put in many hours pouring over data to find an answer. While I have only looked at data for the last three monthsfrom my store, the theory I am developing is that the fluctuation is caused by lottery jackpots. My sales climb commensurate with the size of the jackpot and then fall with a thud in the week when there are no jackpots. This means that the jackpot punters are either buying their magazines and newspapers elsewhere or not at all. Regardless, it means that we’re not doing enough to build the non jackpot purchase habit.
Once I have looked at data from last year for my store I’ll look at data from some other newsagencies to see if I am onto something. If my theory is right, newsagents need to act now given the lottery changes due within the next two years.