A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Tattersalls pushes online lottery purchase

Just a quick reminder that this week’s Division 1 prize pools total more than $35 million! The week kicks off on Tuesday May 30 (draw 641) with an $8 million Super7’s Ozlotto jackpot. On Thursday, Powerball Division 1 prize pool is $3 Million (Thursday June 1, draw 524) and Saturday night’s Tattslotto Superdraw (Sat June 3, draw 2595) is offering a $27 million Division One prize pool !

Don’t miss out! Drop in to your local Tattersall’s Outlet, or purchase your Super 7’s, Powerball and Tattslotto entries online.

Good luck for the draw!

So opens the email from Tattersalls. The purchase online message is bold in the email and a link to their website. In Queensland, newsagents receive trail commission for a short time from online business. Elsewhere they receive nothing. So, while we continue to provide brand building effort we receive no compensation for helping the push to online lottery purchases.

Visit any newsagency today and you realise the importance of lottery business. Tonight’s OzLotto has jackpotted to 8 million. If other newsagencies are like mine they will experience a 33% sales jump not only in lottery sales but other categories of the business.

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Lotteries

How to increase Women’s Weekly sales 45%

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We put Australian Women’s Weekly front and centre of our shop last Wednesday for five days. We achieved a welcome sales kick compared to the same first five on sale days for the previous four issues. We broke the rules, ditched the glossy brochures, took the magazine out of its usual place and created our own basic display. The result is a 45% increase compared to the previous best first five days. This demonstrates the value of a non-corporate local newsagent approach to pursuing sales growth and that impulse sales can be achieved for a title like Australian Women’s Weekly.

While the publisher prefers and rewards kick arse retail displays, it’s more basic activity like what we did last week which is more valuable to them. Newsagents are rewarded weekly for feature magazines displays. Our display would not receive any awards. However, the sales kick we achieved is greater than what you would get from any pretty display.

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magazines

Newspapers’ deep depressing dive

Respected Merrill Lynch analyst Lauren Rich Fine has written a report titled “DEEP Depressing Dive”. It’s an outlook on the newspaper industry in the US. While I’ve not seen the report there are sobering quotes in stories at MediaPost and Editor & Publisher. We’re at least a couple of years behind the US here in Australia. This is in part due to a strong distribution network (newsagents) and more entrenched consumer habit which harks back to the newsagent network.

Publishers are chasing sales outside the newsagent channel and while I understand that, they stand to gain more by supporting the newsagent channel and therefore reinforcing the newsagent visit as pat of daily life. My contention is that greater focus by publishers on newsagents would achieve more (a sales kick or less of a fall) than chasing petrol outlets and coffee shops where the publisher has less influence over the representation of their brand.

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Media disruption

Burke’s Backyard magazine suffers

Since Burke’s Backyard was taken off TV, sales of the magazine of the same name have been falling in the newsagencies I see data from. What was once a strong title is fading fast. This is disappointing because the product is good – but not sufficiently top of mind to be self supporting. The category is strong – Better Homes and Gardens sales are as strong as ever. My feeling is that the fall off for Burkes Backyard is greater than we saw for Money when that TV show was taken off the air.

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magazines

Start up announcement

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After man-years of effort, we felt ready yesterday to send this fax to newsagents announcing Find It, a place for people to buy, swap, sell and find. I mention it here to declare my commercial interest in the classified advertising space. Find It is two months away from beta release. The challenges for a start-up in the online classifieds space are not lost on us.

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Media disruption

Consumers don’t like post-it ads on The Age

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Age customers were annoyed yesterday by the post-it ad on the front page. Many pulled the ad off and left it at the counter. Several had questions about the subscription offer (which we could not answer). I’m not that thrilled by a campaign which stands to cut my retail sales and profitability of the title. A better return could be achieved with a loyalty offering for regular retail customers.

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Newspapers

Melbourne Observer publishes online

Further to my post a couple of days ago about the San Jose Mercury publishing print ads online, I am reminded that the Melbourne Observer publishes the whole newspaper online as a PDF file. They have been doing this since September 2002. They tell me: “anecdotal evidence suggests that many Melbourne people who are introduced to the paper via the Internet, convert to becoming newsagency customers to buy the Melbourne Observer ‘hard copy’ each week”. The Observer is a popular title especially among the demographic frequenting my newsagency. What I appreciate is their support in the pages on the newspaper. This builds loyalty from retailers and consumers. Another Observer feature gaining more attention is their free classifieds. With the demise of Trade and Exchange I’d expect this to grow in popularity.

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Newspapers

More sales flow from beasconsfield mine rescue

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Woman’s Day is not the only title enjoying a sales lift thanks to more coverage of the Beaconsfield mine rescue from what I can see. Australian Women’s Weekly went on sale yesterday and our sales were up 150% on the average of the first day’s sales for the last six issues. Sure, we pushed it at the front of the shop (see photo above) – it’s what all reatilers shold do with this issue given the massive TV support from the nine network. The Bulletin (also with beaconsfield coverage) sold out.

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magazines

Who cares about the Postal Act?

Not Australia Post that’s for sure!

Visit one of the 800+ Government owned Post Shops and pick up a one of their BAG the Bargains catalogues. When you flick through the 12 pages, ask yourself whether Sections 14, 15 and 16 of the Australian Postal Corporation Act 1989 permit Australia Post to be in the business of selling items such as: Computer printers; Printer ink; Melway street directory; Shredder; Copy paper; Laminator; Label maker; Computer mouse; Suspension files; Manilla folders; Notebooks; Level arch files.

Each page of the BAG the Bargains catalogue is full of items which are not incidental to the stated core business of Australia Post. A visit to any of the Government owned Post Shops will further prove that pursuing stationery sales is a key growth strategy for the Corporation. Up to 80% of the floor space in each retail outlet is non postal product. These stores are given special treatment by landlords. Newsagents cannot carry postal products on an equitable basis.

Australia Post is leveraging its respected Government created postal service brand in pursuit of home and office stationery sales in areas which have nothing to do with postal services and which compete directly with independently owned small business newsagencies like mine. Australia Post is taking stationery sales from my business and many other newsagencies on an unfair basis by operating outside the provisions of the Act.

I’ve written to the Senator Coonan, the Minister responsible for Australia Post and Senator Bailey, the Minister for Small Business and provided copies of the catalogue for their comment. I’ve also take the matter up with the Leader of the Opposition, Senator Andrew Murray and Senator Bob Brown. Hopefully, someone will have enough concern for small business to research the impact of the Australia Post non postal retail activity on independent small retailers.

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Newsagency challenges

Newspaper puts print ads online

The San Jose Mercury now publishes print ads online. Check out this ad from Freemont Toyota. You can click on parts of the ad for greater detail. While the move may seem like a backward step, it enhances opportunities for advertisers and extends the reach of the newspaper brand. In the US where consumers are coupon crazy I see this move as being smart. Here, I am not so sure. I have looked around and cannot find an Australian newspaper doing the same thing.

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Newspapers

Telstra follows Vodafone, Optus: cuts commission to newsagents

Telstra is the third major telco to cut commissions paid to newsagents on recharge sales. Newsagents received advice yesterday. What we don’t know is whether Telstra has ‘done a Vodafone’ and cut newsagents to 5% while paying Coles 16% as reported here previously.

Newsagents provide better service to recharge customers than Coles and better point of purchase presence so there is no justification for paying them two thirds less. Newsagents hand over their recharge revenue daily while Coles, in the case of Vodafone, hands it over monthly.

While these large telcos spend millions sucking up to consumers they are looking after major retailers and taking money from newsagents. Consider a $30.00 recharge sale. For that I get $1.50 commission. I lose 27 cents in credit card fees and am left with $1.23 for a two to five minute transaction. To enable me to complete the transaction I have $25,000 worth of capital equipment installed. That’s a lot of $1.23 transactions to costs the costs.

I understand that telcos around the world are cutting retailer commissions. What is unfair is the double standards in Australia. There is no justification for Coles paying Vodafone 16% and newsagents 5%.

Unfortunately, the government nor the ACCC is interested in this matter.

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Newsagency challenges

Mother’s Day 2006 up on 2005

I saw data from a cross-section of newsagencies yesterday for Mother’s Day. All recorded strong sales growth. Greeting cards, social stationery and magazines were up on last year with Greeting Cards the big improver. The data shows that, on average, 60% of the time cards were purchased alone – meaning that newsagents remain top of mind with consumers when it comes to a considered card purchase. Cards are usually purchased along around 45% of the time.

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Greeting Cards

Further proof of lottery impact

Today is further proof of the growing impact lottery jackpots are having on newsagent traffic. The various lottery businesses changed the Tuesday game last year so it leads to more jackpots. On a day like today, when a $6 million prize is on offer, we see a 33% increase in sales and good flow on business for impulse purchases such as newspapers and weekly magazines. The lottery ticket is the destination and products which used to be core are the add on. Smart newsagents leverage the opportunity. Smart suppliers like ACP Magazines and News Ltd have provided newsagents with some excellent display tools to help leverage the impulse purchase of their magazines and newspapers (respectively) at the lottery counter. The downside is the drop back in traffic and sales when there is no jackpot of the Tuesday.

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Newspapers

TV Week sales up thanks to 3D

Sales of TV Week in my newsagency were up 25% yesterday thanks to the 3D cross promotion for the Medium TV show. Because of a 22% supply cut three weeks ago I’ll sell out today and have no TV Week stock for five days. This will turn customers away, maybe some will not return – such is the fickle nature of magazine purchases. I could buy replacement stock from Coles or Safeway as they have plenty but that would screw with the sales data I provide to ACP. ACP agreed that the 22% cut was too severe and that it would be fixed. I’m waiting.

If you think I am complaining unreasonably, consider this. PBL owns ACP and Network Services. ACP is tight with magazine supply – supplying close to sales quantities to newsagents to minimise wastage and maximise return. I’d do the same if I were them. However, this model makes it challenging for good newsagents to chase significant growth. Network Services, on the other hand, supplies based on a model I cannot fathom. There are titles with a return rate of 50% or more, that is we sell less than half we receive, and Network has just increased our supply.

So, one part of the PBL group is choking us while the other is drowning us.

This is why the ACCC needs to review the magazine supply model in Australia. Newsagents have been left disadvantaged by the increased competition as our competitors get to choose the product they carry. It is in the supply model for titles outside the top 200 which needs the most urgent attention as this is where newsagents have been made less competitive.

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magazines

Warren Buffet on the future of newspapers

The Hypergene MediaBlog drew my attention to a report about the shareholder Q&A at the recent Berkshire Hathaway shareholders’ meeting where Warren Buffet (Chairman) and Charlie Munger (Vice Chairman) answered two questions relating to newspapers. Their answers are interesting in the context ot the considerable space which Australian newspapers devote to talking about the future of newspapers. I’m reminded particularly of the recent interview with Ron Walker, Fairfax Chairman. I’d prefer to see more realistic commentary from newspaper publishers about the future of print product compared to their online offerings.

Here’s how Buffet and Munger responded to the two questions:

Do you think that the media business has become permanently less profitable due to new technology?
WB: People will always want to be entertained and informed. But people just have two eyeballs, and there are only 24 hours in a day. Fifty or 60 years ago, media for most people consisted of the local movie theater, radio, and the local newspaper. Now people have a variety of ways of being informed faster (if not necessarily better), and have more entertainment options, too. But no one has figured out a way to increase the time available to watch entertainment.

Whenever more competitors enter a business, the economics of that business tends to deteriorate. Newspapers are still highly profitable, but returns are falling. The size of the audience for network TV is declining. For years, cable TV was thought to operate in its own world, but that’s changing. Few businesses get better with more competitors.

The outlook for newspapers is not great. In the TV business, a license from the government was essentially the right to a royalty stream. There were basically three highways to people’s eyeballs, and companies like P&G, Ford, Gillette, and GM would pay a significant amount of money to be get on those highways and advertise their products to a mass audience. But as the ways to get in front of people’s eyeballs increases, the value of those highways goes down.

World Book used to sell 300,000 sets per year in the mid-1980s, each for $600. Then the Internet cam along; it didn’t require printing or shipping, and people became less willing to pay for World Book sets. It doesn’t mean that it’s not worth $600. But competition has eroded returns.

CM: It’s a rare business that doesn’t have a way worse future than it has a past.

WB: The thing to do was to buy the NFL when it was first organized. There are now more ways than ever to transit events; value can be extracted from them in different ways.

If you were looking at newspaper publishers as possible investments, what would you use as a margin of safety?
WB: What multiple should you for a company that earns $100 million per year whose earnings are falling by 5% per year rather than rising by 5% per year? Newspapers face the prospect of seeing their earnings erode indefinitely. It’s unlikely that at most papers, circulation or ad pages will be larger in five years than they are now. That’s even true in cities that are growing.

But most owners don’t yet see this protracted decline for what it is. The multiples on newspaper stocks are unattractively high. They are not cheap enough to compensate for the companies’ earnings power. Sometimes there’s a perception lag between the actual erosion of a business and how that erosion is seen by investors. Certain newspaper executives are going out and investing on other newspapers. I don’t see it. It’s hard to make money buying a business that’s in permanent decline. If anything, the decline is accelerating. Newspaper readers are heading into the cemetery, while newspaper non-readers are just getting out of college. The old virtuous circle, where big readership draws a lot of ads, which in turn draw more readers, has broken down.

Charlie and I think newspapers are indispensable. I read four a day. He reads five. We couldn’t live without them. But a lot of people can now. This used to be the ultimate bulletproof franchise. It’s not anymore.

CM: I used to think that GM was a bulletproof franchise. Now I’d put GM and newspapers in the “Too Hard” pile. If something is too hard to do, we look for something that isn’t too hard. What could be more obvious?

WB: It may be that no one has followed the newspaper business as closely as we have for as long as we have—50 years or more. It’s been interesting to watch newspaper owners and investors resist seeing what’s going on right in front of them. It used to be you couldn’t make a mistake managing a newspaper. It took no management skill—like TV stations. Your nephew could run one.

My interest is in the newsagency channel where there are close to 5,000 independently owned small businesses investing in a future built around newspapers. I accept (and hope) newspapers will be around for decades to come, there is no doubt that consumer habits are changing. This will impact the supply chain and that’s where there are consequences for newsagents. While publishers owe newsagents nothing, the reality is that they control much about newsagent operation. This means they have an obligation to be more transparent about their plans so that newsagents, in turn, can make more informed investment decisions.

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Media disruption

Star Enquirer dies

Star Enquirer, a magazine I’ve written about here several times, has finally been put out of its misery. MediaWeek reports today that the May 24 issue will be the last we see of Star. Star entered a crowded space and was soon challenged by the more focused Famous and renewed challenges from New Idea, Woman’s Day and NW.

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magazines

Grandad, what’s a newspaper? The ACCC on convergence.

The Age publishes a piece today by Graeme Samuel, chairman of the ACCC (Australian Consumer Competition Commission). Samuel yesterday delivered a speech, Granddad, what’s a newspaper?: the next media revolution which is the basis for the article. While considering the government’s recently announced media changes from a regulatory perspective, Samuel discusses, in brief, the considerable changes in how consumers access news and information. This is where I find the speech most interesting.

We don’t hear too much about the coming changes in how we will access news and information in Australia. All media outlets spin the challenges of convergence, disruption – call it what you will – to suit their purposes. Samuel does not have such a conflict. While publishers and broadcasters have management and financial resources necessary to modify their business plans in response to the changes, it’s at the small business end, particularly newsagencies. Where the impact could be greatest due to lack of planning.

Even though it may be outside his brief, I would like Graeme Samuel to deliver his speech to newsagents. It would serve as an important wake up call. The core business of newsagencies is changing. Slowly at present and maybe for a few years yet but change it will. The speed of change will pick up with time. Smart newsagents see this already and are evolving their business models They are merging home delivery territories. Others are morphing their retail businesses to a new level. Those not so smart expect publishers and other suppliers to take their hand if there is to be any change.

The newsagent channel consists of 4,600 retail outlets and around 3,500 distribution points. I’d guess that there are around 60,000 employees – 30% full time and 70% casual. In an average newsagency between 40% and 60% of revenue comes from newspapers and magazines. The infrastructure has a cost which is barely covered by today’s revenue. Any dilution of that will hit hard unless the lost revenue is replaced. This is what most newsagents cannot see. The do not understand the need to grow traffic from non newsagent and magazine seeking consumers.

I am not advocating any form of protection for newsagents. They exist in a deregulated world and are free to make their own decisions. However, with so many unaware of the impact of technological change someone in authority needs to tap them on the shoulder and suggest they look beyond a few steps in front. This is where Samuel could play a role. Given the involvement of the ACCC in the deregulation of the distribution of newspapers in 1999 they would be an appropriate body to educate newsagents.

The ACCC could assist newsagents in one key area: the magazine distribution model has not changed since prior to deregulation. This model sees newsagents provided low volume titles – those outside the top 200 – on inequitable terms. Supermarkets, petrol outlets and convenience stores refuse to carry these titles because they would not deliver an adequate return. The ACCC could look at the economic model in the context of the deregulation it facilitated and determine if the deregulation changes left newsagents with a magazine supply model which is anti competitive for them.

In the meantime one can only hope that newsagent associations and others will promote the Samuel speech to their members.

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Media disruption

Magazine oversupply

We usually sell 4 or 5 copies of Digtal Camera World. Despite flat net sales, our distributor, Newsagents’ Direct Distribution, has increased supply four times in the last five months. Now we are getting 10 copies. There is no justification in our sales data for the increase. This extra stock costs more labour, takes up more real-estate and uses more cash. NDD has an obligation to scale magazines out to newsagents on an equitable basis. Increasing supply, as in the example I have given, is, in my view, unconscionable.

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magazines

Belfast Telegraph partners with newsagents on sex offender campaign

The Belfast Telegraph is running a strong and emotionally charged campaign to seek changes to the granting of remissions for convicted sex offenders. What is interesting is their use of 1,600 independent newsagents as places where the petition can be signed. I am guessing that they have provided newsagents with display material to support the cause in store. Engagement by their retail channel in this campaign, politics aside, is good as it underscores the role newsagents can play in community campaigns. It also supports the commercial link between newsagents and the publishers.

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Newsagency challenges

What people really think about Rex Hunt and the Beaconsfield mine rescue story

I appreciate it’s off topic for what is usually covered here but it’s worth noting two issues people are talking about when they buy their newspapers – Rex Hunt has made many fans angry to the point where they say they will not listen to him on 3AW; and, the mine rescue story is over, the soon to hit media blitz is of little interest and the guys should share their money with the rescuers.

Customers are talking about these stories more than anything else in the last year. They are giving their views without prompting. Many are most passionate in expressing their opinions.

I’d note that most would not express views at a supermarket checkout, a petrol station, a coffee shop or a convenience store yet they are happy to speak up at their local newsagency. Yeah, I say it often – newsagencies are an important cultural touchstone in Australia.

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