Newsagent anger grows over Bill Express BOPO card training
20/01/07 UPDATE. The concern expressed below has been well addressed by Bill Express announcing a sales game for newsagents. More here
Things have deteriorated in the two weeks since my Dec. 16 post about newsagents being ‘charged’ for training by Bill Express (ASX code: BXP) in the sale of its new BOPO debit card.
Newsagents are reporting being charged even where no training has been provided. Others have refused the training and still been charged. Many who have received training are reporting that it took a few minutes and they were still charged upwards of $200.00 including GST.
It is rare that a supplier keen to win new business would force training on their retail network. However, the arrangements between Bill Express and newsagents are such that this can happen. Bill Express is reducing a subsidy for one month to ‘charge’ for the training. The subsidy was put in place in 2003/04 to financially support newsagents while Bill Express brought billers on board. As the biller traffic has not been as great as expected, the subsidy has been maintained. Without it newsagents, would be losing money and this would create further problems for Bill Express.
Newsagent anger at having to pay for training is at a serious stage. Some are openly calling for class action to be taken against Bill Express.
From what I can see there is no correlation between the actual ‘charge’ and the cost of the training. This makes me doubt the justification for the charge. I am suspicious that this is more about Bill Express’ cashflow than training. Why else would they charge a business $200 for something which is easily handled over the phone in a few minutes?
Unless the situation is resolved in the next few days, Bill Express will have done irreparable damage to its relationship with many newsagents. The only reasonable solution now is the immediate reversal of the training ‘charge’. This will demonstrate good faith to newsagents and stop them from quitting their Bill Express contracts.