A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Chinese language investment magazine

informed.JPGInformed Investors magazine is the kind of title newsagents need to cultivate. It’s locally published and focused on a specific and loyal demographic – Asian investors. It’s is the only comprehensive Australian wealth and financial magazine published in the Chinese language.

I have been talking by email with Mike Wang, the publisher of Informed Investors. He contacted me through this blog, asking how to achieve better placement in newsagencies. Informed Investors needs to be placed next to Chinese newspapers. Newsagents who sell Chinese newspapers ought to talk to Wrapaway in NSW or Informed Investor direct in other states about getting the title. We currently offer over thirty foreign language titles in my newsagency and we’re a suburban business thirty minutes out of Melbourne.

What I like about Informed Investor is that it is niche focused and that it compliments a category which does well for us and many newsagencies.

It’s interesting to see how Mike and his team are promoting this title compared to, say, BRW. Both are in the same space yet go about their business quite differently. Informed Investor seems more closely connected with its readers, more practical if you will. That is not to be critical of BRW – the difference is one of style I guess.

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magazines

Will the widget trend hurt crossword magazines?

nyt-cross.JPGThe folks at the New York Times announced yesterday a widget providing access from your Google homepage to Times’ classic crosswords. They have an archive of over 1,000 of these and will release new content each Monday.

It’s a great idea and will extend the reach of the Times’ brand. There are hundreds of other crossword widgets already available but with the Times joining the game more mainstream newspaper brands will undoubtedly make the move.

I wonder if there will be an impact on crossword sales from this. I doubt we will notice it this year but it must have an impact at some point. If people can get satisfaction from an online crossword, why pay for a magazine or book? Especially if that satisfaction came through branded and trusted crosswords available on mobile devices which provide the flexibility of a magazine.

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Uncategorized

Traffic jam for caravans and camping

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Driving toward Caulfield Racecourse today I noticed a long line of cars, snaking back well over a kilometre. The car parks were almost full and the traffic was stopped. It turns out that they were headed to the racecourse for the Caravan Camping and Touring Supershow. I had no idea that caravans and camping were so popular. We sell caravan and camping magazines and sales are okay but not as good as the traffic jam suggested. It’s got me wondering what the disconnect is here because I want the people in the traffic jam coming to my shop to buy their magazines.

The traffic jam shows there is a market and I am sure these people want to connect with their interests outside of the show season. I can help with that through the magazines I have. Hmmm…

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magazines

Explode magazine could have done well online

Meredith Corp in the US is closing the print edition of Child magazine and folding this into an online parenting-and-family portal that will also include content from American Baby, Family Circle and Parents. MediaPost has the rest of the story.

Maybe that’s what Pacific Magazines ought to have done with Explode – the teen boys magazine they closed after a few months publication. My blog entry from November 2005 remains one of the a frequently entry out of Google searches, meaning that plenty of people are looking for Explode – for a short lived brand it sure is popular. Check out the comments – I’ve received three times this privately from people enquiring about the title.

Following the example of Meredith and others of recent times, magazines no longer close, they go online and, most likely, find a more profitable existence.

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magazines

Warren Buffet gloomy on newspapers

Not all of our businesses are destined to increase profits. When an industry’s underlying economics are crumbling, talented management may slow the rate of decline. Eventually, though, eroding fundamentals will overwhelm managerial brilliance. (As a wise friend told me long ago, “If you want to get a reputation as a good businessman, be sure to get into a good business.”) And fundamentals are definitely eroding in the newspaper industry, a trend that has caused the profits of our Buffalo News to decline. The skid will almost certainly continue.

These are the words of Warren Buffet in his letter to shareholders published earlier this month and reviewing 2006. If you want to read Buffet’s comments on the newspaper business (2 pages out of the 25 in the letter), the Australian Investment News is a better source.

Buffet is an extraordinarily successful business person. It would be foolhardy to dismiss his views on newspapers. Yet that is what some publishers seem to do in their representations to newsagents – they still want the best retail position and ask for a hefty capital investment in fixtures and do this while cutting margin and pushing more costs onto newsagents – they say that newspapers have a bright future.

Recent sales data for newspapers in Australia is okay – flat and even small growth. No US like downturn. My view is that we are around two years behind the US and that a downturn is inevitable. The publishers demonstrate they believe this by investing so aggressively in online business models and cutting costs in the print operation.

While Buffet is retaining his modest investment in newspapers, newsagents – with a higher proportion of their capital invested in the category – need to consider their position more carefully, just as publishers have been doing.

Newspapers are important to retail newsagencies – but not as much as previously. We need to carefully consider capital and real-estate investment in the context of shrinking returns and more retail outlets in the space. For example: should they have the best real-estate? Should they be given expensive fittings? While the answer is probably yes, we need to ensure that we leverage newspaper traffic better and to do this we need to ignore some rules publishers have set for us.

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Newsagency challenges

Retailing magazines

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I’m in Sydney again today and took another look at the new Watermark store. Their magazine fixturing is the same as I saw at the Relay at Adelaide airport except that this unit is supported by better lighting. This full-face display makes for easier browsing but restricts the number of titles you can display and would therefore not be helpful for newsagents who see their magazine range as a point of difference. The ideal is somewhere between what Watermark has and the traditional nine to twelve tier unit newsagents have.

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magazines

The failure of magazines in convenience stores

I was in Perth yesterday and as is my wont I visited a bunch of convenience stores to see how they are managing magazines. I saw empty pockets for one or more weeklies which came out on Monday. Woman’s Day, New Idea and even TV Week.

With direct accounts, no one is actively managing the magazine category. One store manager, when I asked why he had empty pockets, angrily responded with “they don’t pay me enough”. Another store manager said he would prefer to deal with the newsagent because he could get more when he needed it.

While this is only anecdotal evidence, I’d suggest there is an opportunity for newsagents to mount a structured research campaign with a view to making a case to win back management of convenience store accounts. I have no doubt that this would result in fewer empty pockets, happier customers and broader support for the magazine category. We (newsagents and publishers) have to decide whether we are seriouys about sub agents.

The empty pockets I saw today are a disgrace.

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magazines

Time Inc. puts local titles in play

Time Inc. has announced the appointment of Goldman Sachs JBWere to consider ‘strategic alternatives’ for their magazine businesses in the South Pacific region. The announcement says it may include the sale or licensing of certain titles. I reckon we’re going to see plenty more rationalisation moves like this.

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magazines

Reinventing the News Business

Scott Karp has an excellent post, Reinventing The News Business Requires A Little Imagination, in which he discusses the idea of people paying for newspaper classifieds as a means of supporting local journalism.

Karp’s article is an important contribution to the debate about the future of newspapers and even journalism as we know it. Even if it does not resonate with you today, print it for future reference.

We’re around two years behind the US on this issue of the future of newspapers – insulated in part by strong home delivery penetration. The US situation will hit here and when it does we will be ‘surprised’.

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Newspapers

Why would I pay for a Playstation 3 magazine?

p3zine.JPGWhy would I purchase a magazine if I can access more up to date content in a digital magazine (ezine) for free? Playstation 3 fans now have P3Zine. XBox fans have had 360zine for a while. Publisher of both, GamerZines, has a range of titles which gamers tell me are better than the over the counter product – because they are free.

I have blogged here before that retail sales of game and computer related titles are down in Australia. No wonder when good content is available free and through a medium of more interest to the target audience.

It’s not just the technology area which is affected. Take look at Monkey Magazine. It’s a UK title competing with several weeklies – for an Australian context, think Zoo. Monkey, being free and an excellent product, is bound to succeed.

Ziff Davis last week reported 144% growth in digital business earnings for Q4 2006 and 70% earnings growth overall for A4 2006. Earnings overall rose 70 percent. Source: Paid Content. No wonder Ziff David will focus more on their digital business and less elsewhere.

The International Herald Tribune published an article exploring the impact of the Internet on magazines last week. Publishers seem to acknowledge that the impact will be significant even if it is not yet in their patch.

The question I started with is key – why would a teenage boy purchase a Playstation 3 magazine when he can get what he wants from a free online product, which he can even access through his Playstation?

This is why newsagents need to consider carefully future capital investment. There is no point to the traditional newsagency shopfit in these changing times.

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Media disruption

Bumper edition uncertainty

Easter is ten days away and still no word from Fairfax about bumper editions for their newspapers. They usually do them but unfortunately they leave the advice until the last minute and rarely let the software companies know. So, to the calls we’re getting daily we say we don’t know. We have asked Fairfax but so far have not heard back.

This is an important issue because it can alter how newsagents process home delivery and sub agent accounts and manage distribution. The greater the heads-up the better the newsagent is able to manage the situation.

So, here we have newsagents wanting to better serve the needs of their supplier and lack f communication denies them that opportunity.

We, at my software company, need a heads-up so we can create a bumper edition advice sheet specific to dates etc.

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Newspapers

Long queues and indifferent service

Paul Wallbank at his Cranky Tech blog writes about why he shops less frequently at newsagencies these days – indifferent service and long queues.

Our only point of difference is customer service. No matter how tired or how little we make from a transaction the experience needs to be exceptional. If it’s not, the customer has countless other places they can purchase the newspaper, lottery ticket, greeting card or box of staples. What’s worse is that the poor service in one newsagency drags others down.

Rather than criticise a colleague for poor service or a crappy shop, newsagents want suppliers to treat these bad operators as if they are the best of the best. Many still live in the world of authorisation where you had a territory which you ‘owned’. Good newsagents need to cast poor newsagents adrift and realise that there is no protection for poor service.

Wallbank rightly notes that newsagents need to stand up to those who cut into our margin. I’d add that we also need to stand up to weak newsagents and demand that they earn the right to be called a newsagent.

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Newsagency challenges

Essays about the future of newspapers

Beth Lawton has posted a list of essays on ‘how to save newspapers’ and ‘why print isn’t dying’ at the Digital Edge (Newspaper Association of America). The list is well worth reading as it provides balance and perspective to the queston over the future of the newspaper. Mark Glaser’s essay at MediaShift and Robert’s Kuttner’s essay at the Columbia Journalism Review both make valuable contributions to the topic and crystallise the discussion – journalism has a future even if paid for print product is challenged.

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Newspapers

Sophie Randall – a new retail concept for newsagents

I talk a lot here about the need for newsagents to take ownership of their future. For more than a year I have been working on a new retail concept to complement my newsagency investment, a concept which affords me more control. Last Friday, we opened Sophie Randall Cards and Gifts at Forest Hill Chase in Victoria.

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Even though I own this first store, the Sophie Randall concept has been developed by the same people behind newsXpress. We have created it to provide newsagents with a complimentary retail strategy – enabling a second store in a centre without creating just another newsagency.

Startups are challenging and Sophie Randall is no exception. It has been an intensive year negotiating with the landlord, developing the unique design, choosing product and building a concept which can be easily replicated. Most important has been the work developing who Sophie Randall is and what she stands for.

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We opened Friday afternoon and trading for the last three days has been most promising – even though we have plenty of work to do before we are satisfied. It has been a wonderful experience creating a retail concept from scratch and without supplier rules – challenging too because of a lack of supplier rules. This is why we will take some time to finesse the offering before we have a noisy opening celebration. We have not promoted the store whatsoever at this point.

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Landlords have been watching our model develop and we already have three offers from centres keen to get access this new concept. We’ve told them that we need time to settle this first store in before we contemplate our next moves. Our preference is to work with newsagents who are keen to develop their own retail portfolio.

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Many of our products are unique. We have sought to provide our customers with a broad selection covering all key gift and card giving occasions. Our range includes Italian master craftsman boxes, Italian glass, American stationery sets, monogrammed paperweights, journals, candles, photo frames and soap which look like cupcakes.

We’re creating a website which will tell more about the Sophie Randall story. It should be live next week sometime.

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Greeting Cards

Almost free newspapers

I feel for the newsagents handling delivery of school subscription promotional copies. The school gets papers for 40 cents each. The newsagent is told to deliver the papers, bill the school and manage the account for 12.5% of the cover price. While the offer is good – it’s designed to build relevance with students – newsagents are forced to be stakeholders in the publisher by taking a 50% cut in commission. For some in regional areas it will be loss making.

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Newsagency challenges

Construction disruption

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This is the scene behind and next to my newsagency. The in tact wall is the rear wall of my shop. K-Mart closed a month ago and immediately upon its closing construction commenced. They have been drilling, banging and digging for a month. While it is supposed to end by 9am, the work usually goes until the afternoon. The noise is unbearable for some customers – they walk out saying they can’t bear it. Dust is also a problem.

Last week is the heavy duty nature of the work was enough to knock product off the shelves.

After Easter we lose 33% of our stationery space as the builders creep into our space so they can replace 35 year old steel columns with more modern and capable concrete columns.

We’re not the only shop in the centre affected nor are we the only newsagency in the country affected by such construction.

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Retail tenancy

Easter, chocolate and seasons

The Easter retail season is truly under way. Card sales are strong as well as the sale of eggs. We have the Darrell Lea range and it helps us present a bold message on what we call our ‘dance floor’ our main promotional area. We’re running the promotion in store rather than an outpost because of the hike in outpost costs – we could have outposted in the mall right in front of our shop but the direct sunlight would not be good for the chocolate.

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We’ve had this display out for two weeks. While sales have been okay – they usually are early on with Easter – it provides a bold difference to the traditional newsagency – something we are always keen to achieve. Card sales have been strong, justifying their early placement.

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Greeting Cards

Is there a crisis of confidence in newspaper home delivery among newsagents?

Since my post here three days ago about life after selling my home delivery run I have been contacted by eleven newsagents close to deciding on the same path and wanting to discus the pros and cons. When I first posted here six months ago that I had sold the delivery business I received one such call.

While such statistics may be meaningless, the conversations with newsagents tell me otherwise. Each of the eleven has only started thinking about quitting the home delivery business since November. Most cited the News Ltd TDAA contract roll over as a catalyst. Listening to the comments I felt as if there was a crisis of confidence among newsagents about the viability of home delivery.

If my conversations with the eleven are anything to go by we will see many home delivery territories sold this year.

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Uncategorized

Dealing with Darwin – how newsagents innovate in a mature market

I’m reading Dealing with Darwin; How Great Companies Innovate at Every Phase of their Evolution by Geoffrey Moore. It’s an excellent book. I’m finding myself going back over sections and pondering the relevance with the newsagency channel.

My biggest take away so far is that incremental innovation is not enough. Incremental innovation is what our industry has prided itself in. You know, the nice protect the status quo kind of innovation. Genuine innovation requires that us to be bold or get out of the game. We need breakaway products and or services with a compelling value proposition.

Innovation needs to come from us. It needs to focus on transferring resources from declining areas of our businesses to areas of growth. This is exactly what newspaper publishers are doing right now.

The challenge for newsagents is for them (us) to understand that we are the barrier to innovation – our commitment to traditions of the channel, our rejection of change, and, our belief that our suppliers must be the drivers of change through our channel.

There are innovators in the newsagency channel but not enough to impact the entire channel. This is where the ˜Darwin” in the title plays – survival of the fittest.

Newsagents – read the book. It’s excellent!

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Newsagency challenges

Support for newsagents in the UK

Good on you Roy Greenslade for sticking up for newsagents.

…they offer services to the public that supermarkets do not. Most importantly, in spite of the difficulties of attracting people to do it, many of them still deliver papers to your door. Most of them are also easy to reach on foot for casual buyers. Again, that’s a big plus compared to supermarkets. Finally, and I know some will disagree with me, the vast majority care about papers, ensuring that they have sufficient supplies, that they are displayed properly and that the colour magazines are inserted.

We need some Australian journalists to stick up for newsagents publicly.

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Newsagency challenges