Petrol outlets dudding magazine publishers
In 2004 ACP Magazines made the first move to cut newsagents out of long term supply arrangements with key petrol outlets. Just under 1,000 newsagents lost revenue as a result. Some other publishers subsequently followed ACP. Now, almost three years on, we see magazines getting moved in major petrol outlets and while top selling titles may still be doing okay, the magazine category overall has suffered. While no one will agree it would be good to access sales data to understand the impact beyond individual publishers. The previous newsagent supply arrangement was better for the category – maybe publishers will realise this when they discover how far from the traffic in some outlets their product is being moved.
Newsagents taking on News Ltd?
It seems that some newsagents are protesting the arrangements News Ltd has put in place with IPG for delivering newspapers to hotels. I am told that at least one complaint has been lodged with the Small Business Commissioner of Victoria against local News Ltd subsidiary The Herald and Weekly Times. As I have discussed here previously, the arrangements shift vital from small business newsagents to the corporate mate of News Ltd.
News Ltd is a demanding and generally fair supplier. The ripping of revenue from newsagents as has happened as a result of the IPG arrangements is unfair as it cancels long term relationships which were often established by the newsagents themselves.
News Ltd makes plenty of noise about the Aussie Fair Go in its newspapers. Their action in relation to this hotel business is hardly representative of an Aussie Fair Go.
Magazine recycling
Magazine publishers and distributors show their care about the environment by sending magazines which failed to sell the first time out to newsagents again and again. These old issues are used as fodder to fill double and triple packs, to add value to a title. The trouble is that punters committed to the title probably bought the old and very old issues when they first came out. Punters know the packs are a con – this why they are often ripped open in store to uncover issues not already purchased.
I don’t mind a an occasional double pack to reignite interest in a title. However, too often the double and triple pack strategy is used cynically by publishers to keep dead stock circulating. It’s cheap marketing.
While some will say why should I worry since if they don’t sell I can return them. True. But the freight costs for returns are high – I’m paying two and three times to freight a dead issue of a magazine back to the distributor.
Double and triple packs ought to, in my view, have a premium attached to them which respects the additional real-estate they need in a newsagency. If newsagents operate on a fee for service basis we would see far fewer double and triple packs.
The newspaper transition to online
The New York Times offers an insight into its plans for online versus print in the announcements on Friday as analysed by Scott Karp. They are adjusting their quality focus to build online relevance and traffic. They are also shrinking the size of their print product – Fairfax here a couple of weeks ago announced that their Australian broadsheets would shrink and cited the (current) New York Times. Karp sources the NYT announcement to a post at Gawker which included this:
Then it was time for questions. Someone asked how the Times plans to make money off the web. “I heartily believe we will,” Keller said. “How, is a lot more complicated.” He talked about Wall Street, and doing PowerPoint presentations. “There’s a phrase they use in drug and alcohol rehab—’fake it til you make it.’ That’s basically what we’re doing.”
The new reality for publishers and indeed any business which relies on publishers – including newsagencies – is that faking it is an appropriate business model. There is no time to analyse the impact of the shift of revenue from print to online: when, how much and where. We, publishers, newsagents and others, have to start playing (faking) in a range of fields in pursuit of the revenue for our future.
Memo to newsagents: no one will deliver revenue of a new model on a platter. Now is the era of the entrepreneurial newsagent.
Melbourne Observer a hit
Melbourne Observer is a solid performing independent title in my newsagency. It’s customers are loyal, delivering good sales every week. This week there has been an excellent kick thanks to the 56 page tribute to radio man Keith McGowan. Take a look at sales in my newsagency over the first three on-sale days compared to the average for the last month:
While the Melbourne Observer would not be on the radar of many newspaper and magazine publishers, in my newsagency it is an important title because of the loyalty of its readers and the efficiency of the baskets in which it is purchased – rarely do people come in and purchase the Melbourne Observer and nothing else. It’s an example of an independent local title doing well.
Ash Long and the folks at Local Media, the publisher of Melbourne Observer, actively support and promote newsagencies and this is another reason I am happy to support the title.
Spruiking the Tattslotto superdraw and magazines
We brought in our spruiker (Brian) today to promote the $22 million superdraw and the discount social stationery in the photo. Brian also promoted New Woman and the free umbrella, New Idea and the free pedometer and Burke’s Backyard and the free tea lights. While the superdraw and stationery spruiking worked brilliantly, as I expected it would, promoting the magazine giveaways worked better than expected. Sales spiked thanks to connecting the three giveaways. Our feeling is that it worked well because of the quality of these specific giveaways.
We’ve used several spruikers over the years. Brian is the best. He is professional and robust without getting customers offside. He’s our preference every time. Part of the success to the magazine promotion today is due to the connection of his pitch with our customers.
In case you’re wondering about the $5 social stationery sale – part of the landlord make good for the upheaval caused by the construction is a free outpost. Rather than extend current product into the mall we brought in this social stationery range and have sold over 1,100 units in three weeks.
Health category gets a boost fro Pacific Magazines
Good to see Pacific Magazines announce that they will launch Women’s Health in Australia by the end of this year. The health category is strong at present and launches of new titles such as Women’s Health will help drive further growth.
We fail the copying challenge
We are lousy at driving efficiency from our photocopying service. Close to 70% of sales involving copying are single purchase sales. That is, 70% of the time customers get copying and nothing else.
While the margin on copying is excellent, it is the lack of efficiency for the business which concerns me. Here is a service which 50% of the time involves us helping the customer yet we fail to achieve any up-sell. Worse is that surrounding our copier is no up-sell message. It’s an unbranded bland part of the store.
So, we’re on a mission to change this. We are going to dress our copier area, develop several up-sell strategies and measure the success or otherwise of our efforts. Our mission is to drive appropriate add on sales with our copying customers. We don’t do enough copying to create a whole new counter. Rather, we want to make the existing single copier contribute more valuably to the business.
We are not alone in failing to leverage our copier to its full potential. Most newsagencies I see sales data for show equally inefficient copier sales – 70% and more of sales are copying and nothing else. And in many of these newsagencies, copying is in the top ten sale items every day – so opportunities for growth abound.
Over the next few weeks we will make a series of changes. I’ll report back here on the results.
Building stationery around brand names
While their competitors switch to house brands for stationery, newsagents have an opportunity to develop a point of difference around established brands. At the same time, they could inform customers of how superior established brands are compared to house brands. Such a pitch, built around quality, would resonate with consumers.
Brands like Post-IT, Scotch, Spirax, Uniball and Collins are respected. It would be easier to build their stationery sales around these brands than to invest in newsagent house brand product.
Stationery customers are becoming wary of cheap imports from China. They understand that lower quality is a hallmark of lower priced house branded product. This is why smart newsagents are pursuing branded stationery items.
I was talking with Jim O’Toole, a regular commenter here, in Albury on Tuesday and he gave me the example of scissors and staplers. In his Rutherglen Newsagency in each of these two categories the well known branded product outsells the house brand by a long shot – to the point where the viability of the house brand has to be questioned.
This branded product issue is important for newsagents. What do we stand for? If it is quality then we ought to more robustly embrace brands which manufacturers spend millions developing and promoting.
The Form – no strings
I picked up a copy of The Form – the new free racing newspaper from Fairfax – this morning at Sydney airport. No requirement to pick a Sydney Morning Herald as well. While the airport is an unusual case with Qantas offering free newspapers at departure gates, some newsagents tell me they cop flack when they tell customers that to get the freebie they have to buy the ‘parent’ product. It was the same when News Ltd launched Alpha. Eventually newsagents allowed people to purchase Alpha without requiring a News Ltd tabloid purchase.
If Fairfax really wants The Form to reach its potential it needs to set it free to find its own audience.
Lottery jackpot burnout?
Some newsagents have mentioned that sales in the $22 million lottery superdraw / megadraw are soft, citing too many jackpots in recent times. Certainly the $22 million is not as alluring as $30 million. Also, the Saturday winner usually has to share their prize with ten or so others whereas Powerball goes off to one winner.
We’re creating some excitement in our store through our Syndicate wall. This is what we have to do with these ‘scheduled’ superdraws – create syndicates and therefore some excitement. Our view is that it’s a matter of having a broad range of product which connects with the interest in luck among various ethnicities.
Our customers are voting with their wallets. Now all we need is to win!
Is MX evolving into a real newspaper?
I may be jumping at shadows on this but MX, the News Ltd free daily newspaper, seems to have evolved into more of a newspaper. The edition I picked up in Sydney this afternoon appears to have more local hard news than what I saw two months ago. It’s still a light read but feels like it has more substance than last time I checked. If I am right and there is more real news content I’d like to know if the Melbourne and Brisbane editions have evolved as well.
I could read today’s copy and pass fifteen minutes or so whereas other editions I have looked at kept me interested for a minute or two.
If this is a trend – to make MX more of a newspaper – then I’d say it makes sense. Even though as a newsagent I would have concerns, from a News Ltd perspective a more valued product will deliver better advertising results.
Burke’s Backyard back
Good to see Burke’s Backyard back and getting star treatment now that the show is coming back to TV. While sales have been okay while it’s been off air, ther magazine will benefit from on air support. We’ve been given extra stock this month because of the sales kick expected with the product giveaway accompanying the title.
Garden and related titles are strong despite the drought and stronger interest in Burke’s Backyard ought to help the overall category.
Promoting ABC magazines
Limelight, Life Etc, Collectors and Gardening Australia from the ABC are strong magazine titles in their respective niches and therein lies a dilemma for the retailer. We’re driven to display each title in its appropriate category yet I suspect they would equally work in an ABC themed display stand. Such a display might see multiple titles purchased if, as I suspect, the titles are purchased sometimes for their ABC connection than the pure subject matter.
Take Collectors for example – it should be located at the back of the shop in the collectibles / antiques area. However, the TV show on which it is based is interesting to a broader audience that such an isolated category – yet I cannot justify display space for the limited quantity of this one title.
We might have a crack next week at an ABC themed display grouping the some of their titles together and therefore help the newer titles like Collectors find an audience.
Emap titles on the block?
The news that Emap is contemplating selling Australian titles needs to be considered in the context of the turmoil for the company in the UK. Add to this the moves surrounding some of Time Inc’s Australian titles and newsagents seem set for some changes in the magazine space – but rather than reacting to these moves, business minded newsagents ought to exert more control for themselves.
The Australian Horticulture subsidy
Australian Horticulture is struggling. We sell, if we’re lucky, one copy a month. It’s not paying its way. The Rural Press website says the titles has 4,507 ABC audited paid circulation January to June 2004. I received three copies this month so it cannot be in that many newsagencies once you account for subscriptions.
This is the type of publication I’m talking about when I pitch here that newsagents need more equitable terms. I can’t keep losing money of Australian Horticulture. I don’t need the title to give my newsagency credibility as a magazine specialist. I’d gladly carry the title if I was being paid for real-estate and time but without such compensation, the title is not worth it.
Australian Horticulture has a lifeline in the form of newsagents providing the retail presence at no cost. As one who is paying for this subsidy I feel it is right to question the worth of the title.
Single copy magazines
In retail, the saying stack em high and watch em fly is often pitched as a good strategy. There is evidence that this works with magazines. An issue can sell very well until you have one or two left and they will sit until the recall date. I have seen this happen where an issue has sold all but one or tow copies on the day of issue.
There are plenty of magazines titles for which we receive just one copy. Romantic Homes and Victorian Homes – the two in the middle of the photo – are single copy titles for my shop. It’s a problem because the pocket costs me the same whether it holds one copy or eight copies. Customer behaviour is such that these single copy titles are not likely to sell.
The distributor scale out algorithms are such that I am likely to be supplied for months, possibly years, before the title is cut.
So what’s the solution? My view is that if I am due to get a single copy then don’t send me any. However, I accept that such an approach denies the title the opportunity of building a customer base. Maybe I have to be flexible. The answer might be a scaled commission. If I am to receive one or two of a title, my commission ought to be, say, double. This gets my attention and demonstrates that the publisher is keen to work with me as I find customers for their title.
It could be that sending more titles is a solution. A smart distributor would cut in some areas so the title can be better supported elsewhere. While they say they do this, I am doubtful. A trial project built around a few titles could be established to test various approaches and find one which equitably serves publishers newsagents and distributors.
The current approach of all newsagents receiving titles in single quantity is disrespectful and financially expensive for newsagents.
A dog of a ‘magazine’
This Excel magazine is a dog, it should not have access to the newsagent retail network. Sales data, not supply and return data but sales data will support my claim that this title ought to be killed off.
The only people making money off this title are NDD, the distributor, and the publisher. For the publisher it’s a low cost venture – same old content regurgitated and a black and white print run. For NDD it’s a fee for service. Newsagents are being abused, again.
I’ve early returned the copies I received today as I have more appropriate product to display in its place.
Pedometer giveaway drives New Idea sales
The free pedometer with this week’s New Idea is working well as the above sales decay graph for my store shows – it’s comparing this week with the average of the last three weeks. We’ve been a construction zone since March so sales are down. It’s good to see the kick this week.
We look at sales decay data for all the major weeklies every few days to measure the success or otherwise of our magazine co-location efforts. It also helps, as is the case here, with tracking the impact of publisher driven promotions.
As far as magazine giveaways go, this pedometer is excellent – useful and timely.
Find It online classifieds growth
Our Find It online classifieds site now has 14,000 online classified ads including 162 current Garage Sales and 8,500 vehicles for sale. Visits and pageviews for Find It continue to grow with Google and Yahoo pushing the site further up in their rankings. All newsagent ads including business listings, employment ads and products for sale are free.
NSW newsagents anger over News Ltd ‘deal’
Further to my post at the weekend, more newsagents are finding their voice on the move by News Ltd to take margin from newsagents. News Ltd, for its own purposes, is running a marketing campaign to promote home delivery of the Sunday Telegraph. Without consultation with newsagents, News is expecting them to partner in absorbing costs association with the special deal. This means newsagents with home delivery customers paying full price now lose the delivery fee – making less for the same service. Other newsagents with regular over the counter customers are seeing them converted into far less profitable home delivery customers.
At least one group of newsagents is investigating whether there is a complaint which could be made to the ACCC because of what they claim is unilateral action by News Ltd which is detrimental to their businesses. Given that this is a NSW specific issue, I suspect they will consider their options in the Industrial Court, a forum which newsagents have used previously.
Is it time for adult magazines to go?
I’m thinking of getting out of adult magazines. Not because of an issue with selling what some might call pornography – each to his/her own I say. No, my concern is that adult magazines like Penthouse, Playboy and Hustler are no longer paying their way.
Take Penthouse for example, sales of Penthouse in my newsagency are poor – the sell through rate is 30% at best for the last year. Given the cover price, at this rate I’m not making money. If I get out of Penthouse then the others probably go as well. I’d keep Picture and People but not the others.
My view is that I need to get out of titles when they are no longer viable rather than waiting for a publisher to decide this.
AWW crossword title strong
The AWW branded crossword book launched last week (see this blog post) seems to sell well. In my store, in six days, we have already achieved a sell through of 30%. I’d say this is because of co-location.
We’re saved, the Government finds small business!
Thank God for an election year! Like bees to a honey pot the politicians are attaching themselves to any issue which may deliver a vote or two. Yesterday, the issue was small business and the Government came a running with open arms! Well, years of neglect have made this small business owner somewhat frigid. I’m not feelin the love.
This is the same Government which owns the biggest single threat to small business newsagents – Australian Post. The Government has knowingly permitted, even encouraged, Australia Post to expand its government owned retail network into space previously served well by newsagents.
The proposed changes to the Trade Practices Act, while welcome, do nothing for the credentials of the Government as long as they permit their wholly owned Australian Post retail network to stalk newsagents.
The Government’s line, eloquently put through Communications Minister Helen Coonan, is that Australian Post needs to diversify to remain commercial. That’s nonsense. Take a look at France, Austria, Great Britain and the US. We’re pretty much on our own in permitting a government owned retail network to pursue small business competitors as Australia Post does.
Yep, small business policy at work. Not!