I visited Officeworks this morning and it reminded me of the clarity of their stationery offer compared to newsagents. While we are broadly focused retailers, Officeworks plays in a relatively narrow space. This makes their pitch easier – the same as the card and gift pitch at our Sophie Randall Cards and Gifts shop finds it easier to sell cards and gifts. Beyond this, however, I noticed several other things of interest:
– The counter is well populated with everyday impulse purchases. Gone in the confectionery from the past and how they have blister packs of opens at what appear to be good prices. It would be hard for a small business owner to pass these up.
– Plenty of staff on hand. At 7:10am I counted five around the store. I was asked three times if I needed help.
– Deals. The way they sign their product it is easy to be lulled into feeling that everything is priced competitively. Their use of laminated made in-store signs adds to this feeling.
– Logofarm. At the counter was a brochure for this business. Given that many of their customers are small business owners it is logical they will want a good logo. The logofarm brochure makes it seem easy.
– Range. Even though the store has a broad range, they still don’t carry the loose product you see in many newsagencies.
There was a time years ago when newsagents (me included) saw Officeworks as a competitor. Today’s visit reinforced that we, Officeworks and newsagents, play in different spaces.