A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Great kids area at Newslink

I was in Adelaide today and noticed a wonderful kids area in the Newslink store at the Qantas end of the domestic terminal. What made this work compared to the many kids areas I have seen in other newsagency like businesses is the integration of the walls, floor and fixture story. They combined to support the product beautifully. It felt like a store within a store without distancing itself too far form the overall Newslink newsagency concept. I’d publish a photo but I was late for my flight.

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newsagency of the future

Quitting cigarettes for ink

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We have replaced cigarettes with ink from HP, Epson, Canon, Lexmark and Brother behind the counter at our new Frankston business – Quayside newsagency. The border used is the same as used on the headline for the brochures we’re sending out with the local paper to homes around our area.

Our evaluation of the performance of cigarettes made the decision to quit the category easy. With three more specialised outlets nearby it made no sense for us to remain the smallest player in such a challenged and regulated retail category.

The ink store sits well with other changes we are making in the business. The story behind the counter is appropriately in your face.

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Stationery

Pushing 2008 planners

planner.JPGWe are trying a different approach with planners this year.

Whereas in the past we treated these difficult to display planners as second class citizens ahead of a more prominent diary story, this year we have put the planners centre stage on the dance floor. They are rewarding the attention with excellent sales.

Planners are not big at Forest Hill yet this prime position is driving sales better than previous years. It goes to reinforce the importance of location.

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Calendars

Barnes & Noble promotes green magazines

Publishers have the power to educate and influence public opinion through the powerful medium of magazines. Taking simple steps toward sustainability makes them look good and feel good about their product.

This is the opening pitch by Co-op America’s Magazine PAPER Project an important project designed to encourage magazine publishers to support to make environmental commitments which preserve the health of forests, human health, and communities.

Around 240 Barnes & Noble stores throughout the US will run in-store promotions highlighting magazines that use recycled paper in support of the Magazine PAPER Project. Kudos to Barnes & Noble for this move!

This is an opportunity for Australian newsagents to show their environmental credentials. We could get behind a similar push here to support magazines printed on recycled paper.

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magazines

Christmas Window plush

fhn_win_nov07.JPGWe have created the first of several Christmas displays in our recently opened Christmas window – this was a boxed in Window and now we have removed the slat-wall backing it has brought the shop into the window.

To start our Christmas theme we have selected this range of premium plush. Jane created the display Thursday and already sales are strong. By remaining low we are aiming to share attention with the range of cards and bags beyond the plush display.

It is likely we will have three displays as part of the Christmas season in this window.

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newsagency marketing

Shrunken magazines get lost

This small size Glamour magazine appears to be drowing in traditional magazine fixturing:

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I understand that they are publishing in this format for other retailers, in the meantime we have to find a way to make their preferred size work – as we do for the growing number of small format magazine titles.

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magazines

Preference from greeting cards over on line

greet_card.JPGUsing the Ask500People website I posed the question: Do you think online and text greetings will replace print greeting cards? As you can see from the graph, 70% said no. As with earlier survey questions I have mentioned here, there is no demographic information, making the poll of passing interest only. Still, I was expecting stronger support for online/text from an online community.

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Greeting Cards

NAB pays to win on Derby Day

The advertising department has trumped editorial again at The Age. This stuck-on ad for the National Australia Bank obscures the promotion of a derby Day feature. So much for The Age supporting horse racing in Victoria.

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At least the stuck-on ad technology being used now means less ads are likely to be ripped off by customers to litter newsagencies and surrounds. However, when you do take off the ad you;re left with a mess:

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Ar the folks at The Age newspaper people who respect the masthead or bean counters only interested in the dollar?

It is sad to see the advertising team win over editorial.

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newspaper masthead desecration

Magazine merchandising

pools.JPGPublishers pay merchandisers to dress up their titles in newsagencies. Too often, this work requires them to take space from other titles as this photo shows. While it looks good for Lifestyle Pools, it detracts from the titles on either side. It’s disappointing primarily because it happens when your back is turned. I don’t want to stop the merchandisers from visiting but rather have them engaged in work which respects the other products we have.

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magazines

The great wall

window_open.JPGIt looks like we made a mistake with our shop fit three years ago at Forest Hill when we created a boxed in window in front of our card areas.

While it was nice to have the window space for wonderful displays, sales growth of cards and related items since the wall of the window was removed two weeks ago tells us we made a mistake. We thought this might have been Christmas related but data analysis shows this is not the case.

Whereas in the past customers saw a boxed in display, now they see through to the shop. Now I am asking myself – what were you thinking?!!!

We are still feeling our way with the new space – we have spinners in the window at present to stop our customers walking into the glass … yes they have been, ouch!

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Greeting Cards

The things people do

When the Hallmark merchandiser was refreshing the stock at our newsXpress Watergardens store she noticed a Nanna birthday card from another card company. Since Hallmark is the only brand in the store it was an odd discovery. Either someone stole a card from somewhere else and dumped it in our store or they purchased (or stole) from an other store and replaced it with one from our store.

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Greeting Cards

Are print newspapers a relevant medium today?

Do you think print newspapers are relevant medium in today’s world? This is a question I posed through the new Ask500People website. 100 people voted from across the globe. 66% voted yes and 34% voted no. Here is a visual snapshot of the results:

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My interest was in trying out the new Ask500People site. I like the idea of an instant polling facility even though the results are unscientific. It is interesting to see, visually on the Google map and in a tabular form the location and vote of each of the voters.

Years ago, in the days of more personal and fearless contact, retailers took the pulse of the community as did taxi drivers. Today, in a faster world with barriers blocking personal contact, it will take sites like Ask500People to do this.

As for the question I put, I expected that the early adopter types using Ask500People would produce a resounding No result. The Yes result is a strong vote for print newspapers, something I find encouraging – even though it may reflect more desire than thoughtful analysis.

Ask500People is like the ask the audience option on a TV quiz show. If you want a view from the masses, you may get it here. It is an interesting social media site in that beyond the questions is the opportunity for interaction with those responding and from this, who knows, maybe new friendships are formed.

So, what does this mean for newsagents? Not much except that Ask500People is another example of changes in how we interact with each other. Our businesses are personal. We have a generation fast rising which has not experienced the personal contact around which our businesses have grown. We risk irrelevance to them. We cannot run set and forget businesses. Our newsagencies need to change to maintain relevance an this means navigating a less personal world.

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Media disruption

Special interest titles driving growth

spec_interest.JPGAt our Watergardens location, a greenfield location open not even two months, it is interesting to see that the growth in magazine sales is coming from special interest titles more so that the weeklies.

While we have the weeklies in prime position, visitors seek out the special interest titles which they cannot find in our part of the shopping centre. It reinforces the importance of magazine range as a point of difference and is providing us with an opportunity for promoting this new business.

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magazines

I love Cadbury singles

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I love Cadbury singles … on many fronts. Yes, I love the chocolate, that is a given. I also love the way they are pitching the product – 99 calories. I also love that it is priced so that I can sell this to soak up change from a newspaper purchase. This is the perfect up-sell for a newsagency.

Would you prefer a chocolate in your hand to some silver? Chocolate of course! Good retailers will make these Cadbury Singles work beautifully for them. We hope to.

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confectionary

Wellington bear found

wellington.JPGI passed on carrying Wellington Bear when I first saw this new offer from Hallmark. We were committed to Forever Friends and didn’t see the need for another plush story from Hallmark.

Two weeks ago, I took the time to listen to the Wellington Bear story and, finally some would say, I got it. I got that this bear was different. Wellington has a back story – printed on every Wellington product except the cards. This story provides context and helps us (me) better understand those likely to purchase Wellington.

With so many new products pitched to newsagents, invited and uninvited, it is challenge to pay sufficient attention to each. Of course every supplier says this is the one, the product which will beat all others. What I am more interested in is the purpose of this product. This is why I (belatedly) like the Wellington story.

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Greeting Cards

Christmas magazine display

christmags.JPGThis is the new magazine feature display at one of our register points created by our team at Forest Hill. They have brought together a good range of Christmas themed titles from a variety of categories including food, craft and home/living.

Since we do not have a shelf displaying magazines along the counter, this stand is our main magazine impulse purchase opportunity at this counter. It is proving to be valuable space for us.

By displaying this range of magazines we not only connect with Christmas shopping – which is well under way – we also demonstrate the breadth of our magazine range – something we take every opportunity to achieve.

We change this stand every 7 to 10 days – Christmas titles will get two shots.

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magazines

Kudos for Handle magazine

handle.JPGKudos to the folks at Handle magazine for placing their latest issue in a resealable bag. This way, browsers can browse the magazine and the accompanying DVD package and put it back into the bag.

At least the facilities are there to keep the product merchantable – as opposed to the many other magazines in sealed bags which are ripped by browsers wanting to try before they buy.

It is good to see a publisher attuned to the needs of newsagents and their customers and prepared to try alternatives.

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magazines

Boxed cards all year

boxed_cards.JPGThis photo shows a small part of the range of boxed cards we are selling from our Sophie Randall store.

Settling on the range was a challenge given that traditional card suppliers do not have the broad rang we wanted for year round giving.

Now that we have the range and sales to match, I am confident that at least some of the range would sell in newsagencies if presented appropriately and located between social stationery and greeting cards.

Boxed cards are big in Europe and the US all through the year while in Australia, in most stores, they remain a Christmas focus.

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Greeting Cards

OH&S claim for newspaper delivery driver

I’ve heard that a newsagent is facing a workplace claim for shoulder injury from a newspaper delivery. driver. The newsagency is located in a state where overweight newspapers is a known problem. If the threatened claim eventuates I’d expect to see the matter quickly escalate to include an industry wide review of practices.

The challenge with this issue is accountability. While the proposed case I heard of would be against the newsagent as the employer, I’d expect the publisher to be involved somehow since they create the fat newspapers and know of the OH&S challenges these create.

Publishers make money from the advertising which drives the weight. Newsagents are on a fixed income no matter what size the paper and this is where inequity in the current arrangements start.

While the case may settle before going any further, there will be others. This is a hot issue among newsagents and people who work for newsagents.

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Newsagency challenges

Rove hot

Rove McManus is hot in the eyes of magazine editors with four covers this week. Judging by sales from several newsagencies I have seen I’d say the editors are right. Woman’s Day is doing especially well.

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magazines

Time to review newspaper supply arrangements

With newsagents selling their newspaper home delivery businesses in unprecedented numbers, publishers and other stakeholders ought to review how they view and engage with the retail newsagent.

A common situation I see is that when a newsagent sells their home delivery round to concentrate on retail, they drop to being a second class citizen in the eyes of the publishers. This does not happen every time but I have seen it enough to record it as a problem. (I note that this has not been my experience – I am commenting of what others have told me.)

I’d like to see the retail newsagent have a robust direct publisher relationship. This is essential is maximum sales are to be achieved. Too often I have seen inadequate support to the retail newsagent for promotions such as DVDs, posters and the like. A direct relationship could avoid this and actually help the newsagent achieve higher sales.

Publishers invest heavily in subsidising home delivery subscriptions. Equal effort spent on the retail network could reap excellent sales growth. Just because I sold my home delivery round a year ago does not mean I care less about newspapers. In fact, the contrary is true – I see the importance of newspapers from a pure retail perspective. This focus is good for the publishers – if they wish to engage more deeply with retail only newsagents.

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Newsagency challenges