A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Symply Too Good…

annette_sym.JPGAt the newsXpress conference on the Gold Coast last week I was fortunate to meet Annette Sym, author of the Symply Too Good To be True books which are sold exclusive through newsagents.

Annette spoke on the second day of the conference, sharing her inspirational personal and business journey and relating that to owning and running a newsagency.

I appreciate Annette’s commitment to newsagents. It is a commitment we ought to reward with active promotion of her books in every newsagency – they work well in the magazine stands next to the ACP cookbooks, in the health section and next to popular weekly titles. We often co-locate them. We maintain copies one through five because one people buy one they want more.

If you don’t stock Annette’s Symply Too Good books then talk with Network Services. No other retailer will have them. Embrace the exclusive opportunity. There is plenty of collateral available for in-store displays.

0 likes
magazines

The digital newsagent

John Menzies, a UK based magazine distributor, has partnered with ITV.COM to create what they call a digital newsagent.  Check out the website: www.magazinesondemand.co.uk.  The site calls itself The Digital Newsagent.   Maybe I am missing something here but I would have thought that newsagents in the UK would be up in arms about this.  There is another site, www.digitalnewsagent.com.  I am not sure of the connection.

0 likes
magazines

Coverleaf launches

Coverleaf launched in the US last Monday.  It is a service whereby magazine print subscribers can access digital versions of those magazines.  It is also a platform where non subscribers can browse magazines in a way which is new for the online experience.

0 likes
magazines

Finding space to promote

fhn_money_counter.JPGWe found another space this morning for featuring a magazine we want to push.  We took an old acrylic display unit, freshened it up and have the display for Money from ACP Magazines you can see in the photo.  We will feature a different title each week.  We will select titles based on their suitability as an impulse item – something someone can see at the counter and say – I’ll take one of these tooMoney works this week because of the economic situation and the world banking news.  Next week it might be a sports magazine connected with football finals.  The keys are: topical; known brand; good value; easy decision.

I know that other retailers are paid a fee for locations such as this.  I am not them.  I’d rather have control over how I use this space as this enables me to best serve the needs of my customers.

0 likes
magazines

Supporting Better Homes radio

fhn_bhg_sep20.JPGWe have created a display at our sales counter for Better Homes and Gardens this weekend to support the launch of the new Saturday morning radio show.  Thanks to this new radio initiative and the TV show on the Friday evening, Better Homes and Gardens generates excellent sales on the weekend.  A counter display, in our premium location, helps people to remember to buy the magazine when they have come in for a greeting card or a newspaper.  We also have BHG is its usual location with magazines as well as next to the weekly – for the first two weeks especially this co-location is essential to reaching full potential with this popular title.

0 likes
magazines

When the local team makes good

The Geelong Advertiser is rightly crowing about excellent sales in the lead up to last night’s AFL finals game.  As happened last year at this time, the whole of Geelong is behind the team.  Newsagents are a key part of that thanks to the efforts of the Advertiser.  This is a good example of newsagent and publisher working the local connection to its fullest.  It is something more of us could do around local sporting teams and through working with local publishers.

0 likes
newsagency marketing

UK magazine suppliers helping newsagents

The Worcester News in the UK has a story about magazine wholesalers and distributors getting together to provide a range of services and assistance to help newsagents increase magazine sales.  While only a trial at this stage, this does sound like a good initiative:

Steven Jones, COMAG retail development manager, said: “We will be focusing on 10 stores in Worcestershire and Herefordshire, giving them additional tools and an enhanced service package.

“This will include new racking, promotional material, gifts to give away with magazines, a category advice and field support.

“The aim of the trial is to support independent news-agents and help them to grow their sales of magazines against the declining market trend.

“Part of the trial will be advertising the retailer and their extensive magazine range to the community. We want to encourage consumers to visit these stores, which can supply any magazine through their local wholesale network.

I like the idea of advertising in local newspapers promoting the range of magazines in local newsagencies.

0 likes
magazines

ACP restructures

I was disappointed to hear yesterday that Scott Lorson has been retrenched from his CEO role at ACP Magazines. I have met Scott a couple of times. In his time at the helm, ACP delivered several excellent launched including Good Food and Top Gear. However, change is inevitable. ACP is a big company with many capable people. The challenge for newsagents is that we need senior executives to understand our diverse small business channel – working with us is different to working with the mass merchants.

0 likes
magazines

Technology meetings for newsagents

On Friday last week Tower Systems details of the Spring User Meeting Tour:

How to take advantage of tough economic times using Tower Systems’ software

As the title suggests, this Tower Systems User Meeting / training opportunity will focus on helping you find ways to turn tough economic times into success for your business.

We will provide training in software functions and reports you can use right away to improve the outlook for your business.
We will also answer all of your questions on any topic related to our software. This is your session designed to help you learn more about your software.  Here are the dates:

  • Newcastle – Tuesday, October 28 – 10am
  • Melbourne – Wednesday, October 29 – 2pm
  • Sydney (Camperdown) – Thursday, October 30 – 10am
  • Sydney (Camperdown) – Thursday, October 30 – 2pm
  • Brisbane – Friday, October 31 – 11am
  • Melbourne – Friday, October 31 – 11am
  • Canberra – Wednesday, November 5, 2pm
  • Perth – Wednesday, November 5 – 10am
  • Dubbo – Thursday, November 6 – 10am
  • Albury – Thursday, November 6 – 10am
  • Geelong – Friday, November 7 – 11am
  • Adelaide – Friday, November 7 – 10am
  • Cairns – Monday, November 10 – 1pm
  • Gold Coast – Tuesday, November 11 – 1pm
  • Darwin – Wednesday, November 12 – 11am
  • Hobart – Wednesday, November 12 – 1pm

We have tried to accommodate dates and time based newsagent preferences. In order to fit the locations in we have had to use some less ideal days like Wednesdays. We have a smaller format version of these sessions which we will be delivering through our free online program in October.

Any newsagent is welcome.  Book by emailing your details to bookings@towersystems.com.au.

0 likes
newsagent software

Better Homes and Gardens on radio

bhg-november-08-cover-134x174.jpgBetter Homes and Gardens launches on radio this weekend in a tie-in show which supports the magazine. It will be on the Mix FM network in all state capital cities except Perth. The two-hour program, which will provide advice on topics such as gardening, DIY and pets, will be hosted by Johanna Griggs and Fast Ed from the show. This is a good opportunity to promote the brand and reinforces why we need Better Homes and Gardens on the counter for weekend sales. It is what we do and it results in excellent sales.

0 likes
magazines

Flexing the monopoly

aposep08.JPGI don’t mind competing with Dick Smith, JB Hi Fi, Harvey Norman, Officeworks or Big W in the ink and toner category. I do mind competing with Australia Post government owned stores. They are trading off a brand which is respected only because of its government ownership and protection. When they advertise great prices, consumers are likely to believe them.  Comparing our prices to these so called great prices from Australia Post, we beat them. But we cannot beat their brand awareness.

This latest campaign by Australia Post is another example of their abuse of the protection their Government ownership affords them.

0 likes
Australia Post

The idle Tattersalls scratchie bay

I have been chasing information from our Tattersalls business manager for weeks about how we will be using the scratch ticket bays.  The response is that the company will make an announcement soon.  A follow up request for information told be it would be “this week”.  That was more than a week ago.

It is frustrating to have prime real estate idle at the counter.  Tattersalls forbids using the scratch ticket bay for anything other than their products and all the provide at the moment are posters promoting products which have prime promotional space elsewhere in the shop.

0 likes
Lotteries

Newspapers and digital migration

Matthew Schwartz from ScribeMedia.org conducts an interesting interview with Ken Doctor (formerly of Knight Ridder Digital as vp/content services, vp/strategy and vp/editorial) on the future of newspapers. Doctor talks about how newspapers can migrate from print to digital around. It is an interesting interview because the topic is discussed without the emotion and doom and gloom so often a hallmark of such discussions.

0 likes
Media disruption

When you run out of space

frank_madison.JPGAll of our magazine promotional spaces were allocated at our Frankston newsagency but the team wanted to give support to Madison with the free eye liner. As good retailers, they shuffled products and created a new display space at the counter, near the entrance to the shop. Another reason for giving Madison prominence this week is the media coverage from the finale of the TV show Project Runway. This new promotional location is near one of our two busiest registers – we are looking forward to how it works.

0 likes
magazines

Magazine diaries as impulse items

diary_impulse.JPGWe are promoting magazine branded diaries as an impulse item at the counter in the slim spinner shown in the photo. In the past we have promoted these in our regular diary section. The idea behind the counter pitch is that customers buying the related magazines are more likely to buy a sister diary on impulse. We are contemplating an offer around a diary / magazine pack but are yet to work our the process and in-store pitch. Also, we are likely to wait until we have more magazine branded diaries in-store to appeal to a broader demographic.

0 likes
Diaries

Promoting House & Garden magazine

frank_houseg.JPGLast month we moved our ACP Magazines promotional stand to be next to our newspapers. We then created a display for Belle magazine on the back of the stand – all but one copy sold off the stand. Buoyed with that success, our team at Frankston has created a display for House & Garden for the back of the ACP promotional stand – there are two pockets from which customers can purchase the magazine off the stand – it is important that displays work for us, that purchase is easy.

0 likes
magazines

The magazine honey pot

The photo below shows how we use our top selling weekly magazines to drive sales of other categories. By reclaiming the top rows of the waterfall we are able to drive sales of parenting, house & garden, food, health and garden titles – all growing categories.

fhn_weeklymags.JPG

We are consistent in our placement – health with health, garden with garden etc. We know from our top-ups that these titles sell from here.

We call this our honey pot strategy because we are driving sales of less popular titles by placing them around our most popular titles.

0 likes
magazines

Proof publishers listen

bugs_putaway.JPGThis newsagent putaway card inserted with every copy of Part 1 of Real Life Bugs is proof that publishers listen. This coupon, promoting newsagent putaway of the partwork, has been included as a result of representations by me and, I am sure, other newsagents to partworks publishers. If they wanted to only pay lip-service to our request, the coupon would have been cheap and nasty. Instead, we have an attractive coupon, in keeping with the style of the partwork.

Smart newsagents are leveraging this coupon and providing customers with putaway sign up forms when they purchase part 1.

0 likes
magazines

Banks miss the point on Bill Express

I had a lengthy conversation with a regional manager for a bank yesterday on behalf of a newsagent who was having trouble getting the bank to refund money they had deducted from the newsagent’s account without authority.

I understand why the bank takes they view they do – they are skeptical of a customer who says that a long standing direct debit is wrong. This is easier than them having to fully research the situation. The problem with the Bill Express direct debits is that newsagents signed them for one business and the payments now in dispute have been taken out by another business.

I expect that yesterday’s conversation will lead to the newsagent receiving over $1,000 back from their bank.

0 likes
Bill Express

ANF to chase new revenue streams

The ANF Board is placing more emphasis on commercial skills than Association skills in its pursuit of a new CEO.  The advertisement published yesterday by Hays Recruitment makes it clear the organisation is looking for new revenue streams.

The Board ought to have surveyed newsagents as to what they are looking for in an industry association.  I suspect that newsagents would rate association services more highly than commercial services.  This is where the ANF has caused grief for itself over the last eight years.  I suspect it is a key reason many newsagents have quit the association.

My view is that the ANF ought to shrink considerably and focus on national policy as this is the one area not covered by current state associations.

I suspect that the legal team advising the NSW newsagent instigated Class Action on the Bill Express matter might have a view on the ANF involvement in commercial matters.

0 likes
Newsagency challenges

Cards for Rosh Hashanah

rosh_hashanah.JPGRosh Hashanah is an important celebration in the Jewish calendar. It is important to us because we have another opportunity to demonstrate that we are the greeting card specialists. We have a good range of Rosh Hashanah cards in our newsagencies for this reason – we cannot be a specialist and ignore seasons such as this. Knowing what we stand for in cards frames all of our decisions. More newsagents should support minor seasons since our major competitors will ignore them including Rosh Hashanah.

0 likes
Greeting Cards

Promoting ink on TV

The TV commercial newsXpress is running to promote its ink and toner offer is working well. Beyond the buzz in the newsagency channel, consumers are reacting to the ad. It pitched our newsagency and others under the banner as go to places for ink and toner at competitive prices.

It’s great to have a newsagent brand on TV and it is even better to be actively competing with the majors! The Hot Ink campaign shows that we are competitive and this feeling rubs off to other departments when ink customers are in-store.For those new here, I am a Director of newsXpress.

0 likes
newsagency marketing

Sampling the monthly magazine

The folks at Good magazine and Starbucks have got together to provide a single sheet single topic sampler promoting Good to Starbucks customers. The single sheet sampler, called Good Sheet, will run for 11 weeks.

I like the idea of sampling magazines, especially monthlies. I’d certainly engage with any publisher wishing to test such an approach to building their reach.

0 likes
Uncategorized

Promoting In Style at the counter

fhn_in_style.JPGWe are promoting In Style at the counter at Forest Hill this week. I know I complained here a week ago about about tote bag overload. The bag with In Style is substantial and claimed to be valued at $49.95 – it is considerably better quality than the usual magazine giveaway tote bag.

In Style is a popular title for us so we figured the giveaway supported by a counter display would help lead to easy quick sales.  This counter position works better than power end displays for some titles – it is all about the offer.

0 likes
magazines