I took the photo from our counter, looking across at the Dick Smith store which opened at Forest Hill in December 2008. From our counter we can see their excellent range of ink and toner. Next to Dick Smith and even closer to us is a government owned Australia Post shop – also with an excellent range of ink and toner.
When Dick Smith opened we felt some pain in ink and toner sales. This was short-lived. Our ink sales are as strong as ever. I am sure that ink sales in Dick Smith and Australia Post are good too. I put our success down to consistent engagement with the newsXpress HOT Ink! strategy – brand name ink at great prices and marketed regularly through brochures delivered to homes and businesses around us.
Rather than being swamped by the competition, the arrival of Dick Smith especially, we have lifted our game. We have broadened our range and extended our marketing to ensure that ink remains a growth category for us.
Ink customers, once they trust your knowledge, range and prices, come back again and again. We like that.
Looking across at the Dick Smith ink display from our counter is a great motivator.