A blog on issues affecting Australia's newsagents, media and small business generally. More ...

Author: Mark Fletcher

Appalling editorial from the Herald Sun

IMG_2621People at News Corp. must think Australians are idiots with their continual spin against state and federal labor parties. They pass off as news made up headlines and stories. Yesterday’s Herald Sun front page story was typical News Corp. nonsense. It is a headline driven by the Auditor General’s report into the East West Link. I have read the summary of the AG report and listened to and read several news stories.  Only the Labor hating News Corp paper saw the story this way.

The Herald Sun coverage is not news, it is biased and unprofessional.

News Corp needs to stop expecting newsagents to be the pushers of their brand of politics.

Footnote: this post is about the editorial content only, not the circulation people or processes.

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Uncategorized

Newsagents do have a competitive advantage over major retailers

IMG_2599It is easy to say we small business newsagents cannot compete with major retailers like K-Mart, Target, Big W and others. While we do not have the buying power or the capacity to fund deep discounts, we have one advantage we can leverage to be competitive with the majors.

Our advantage is that we can be nimble. By this I mean we can choose when we do things – and timing can be everything.

Take this Star Wars R2D2 interactive robotic droid. K-Mart went out early with a low low price. Now that they are out of stock, we can offer the product for a good margin and achieve excellent sales.

The movie is a week away from launch and the publicity machine is in full flight. Right now is the best time to sell this R2D2 at the suggested retail price. So that is what we are doing, as part of a large in-store commitment to the Star Wars licence. We have products from five suppliers, three of whom do not usually deal with newsagents.

Our strategy of holding off our main promotion until just before the movie launches is working in-store and online. K-Mart going out early and at a low price for the hero droid product is not harmful.

All we need to be successful with an opportunity like this is between one and two weeks, the right one or two weeks in the context of the calendar followed by the majors. It’s a blue ocean opportunity – offering the products after the majors have sold out and enjoying a relatively competition-free marketplace.

This is one way we can leverage being nimble to compete with the majors. It is the type of activity the newsagency marketing groups can drive for their members – leveraging buying deals, sharing marketing plans of the majors and helping their members make the most of the opportunities that appear in cracks in the plans of the majors. Indeed, it is a valuable benefit of being in a group as especially shown through the Star Wars engagement.

Thank goodness for last minute shoppers as they are the ones who make these timing opportunities work for us.

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marketing

Sales numbers reveal an early start to Christmas in the newsagency

Christmas kicked offer for us around a month ago. Looking back on the first four weeks, there is a terrific sales bump, providing confidence that this year will see a good increase over last year. The increase is primarily in cards, ornaments, gifts and special interest items.

Retailers often talk of when Christmas kicks in. This year, for me and many I talk with, it has been an early start … for which I am most grateful.

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Newsagency management

AFR reports on Tatts and the next Victorian gambling licence

There is an interesting report in The Australian Financial Review today about the expected applicants for the new lotteries licence in Victoria coming up for grabs soon. While the expectation is tatts will retain it, it is interesting to read about the other companies and their at least having a crack at the opportunity.

The duration of licences is a factor newsagents ought to consider when assessing capital investment in lottery branding.

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Lotteries

How can Coles offer half price Bauer Media magazine titles?

Screen Shot 2015-12-08 at 10.07.57 amColes Express is promoting half price Bauer Media magazines: Woman’s Day, OK!, NW and The Australian Women’s Weekly.

This extraordinary deal is available with any fuel purchase, yes, any fuel purchase. The AIP says retailers make around 5% on fuel sales so they can’t be funding this deal.

While I understand there is a difference between the magazine shopper in a newsagency and someone buying a magazine, this type of promotion encourages shoppers to expect to purchase magazines at half price. I say this because the campaign is running for two months. People purchase fuel, say, weekly. This campaign has the right triggers and is running long enough to educate the weekly magazine shopper to switch from their current retailer to the Coles Express outlet.

I think the only way to see this campaign is to drive people to choose Coles express for their weekly magazine purchase. Sure, there will be some incremental business – but I doubt this will amount to much.

Weekly magazine shoppers are not as loyal as they were – because of price games like these,

I’d love someone from magazine publishing or distribution to tell me that I am wrong, that this two month long half price campaign for the Bauer titles is not designed to change shopper behaviour like I suspect it is.

This supermarket chain campaign is the type of campaign I hate to see. It makes us look expensive. Hell, we are expensive when we charge double for these participating Bauer titles. Where is the sense in that?

Based on a network size of 650 stores and considering the titles involved, allowing for conservative sales numbers, I’d expect this campaign to have a cost of at least $15,000 a week in terms of what is being given away. Whoever is funding this must be expecting a return on this investment for the titles being promoted.

With newsagents selling close to 50% of all magazines sold in Australia, why run a campaign that makes them look expensive compared to Coles?

Would Bauer fund a campaign like this in newsagencies? If they want us to grow magazine sales they would as they would want us to be seen as competitive.

My supermarket contacts say they expect Coles Express will make full margin on all titles if this campaign is run in the same way other magazine campaigns are run. That would make it an expensive for whoever is funding the campaign. I would love to see that level of investment made in selling these magazines in newsagencies.

What do others think?

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Competition

A good kids magazine section in WH Smith

IMG_2492I like the kids magazine section of a local WH Smith store I saw a few days ago. It is easy to shop, presents the titles well and handles the considerable gift with purchase challenge so as to maintain order for the display. I think this display approach is one we could learn from.

Click on the image for a larger version.

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magazines

The shift in newspaper marketing newsagents need to see and confront

IMG_2486For decades the focus of newspaper marketing has been home delivery as it sat at the heart of the economic model pursued by newspaper publishers. Long-term home delivery customers were gold when it came to setting advertising rates. Advertising revenue has been the most important revenue stream to publishers.

That was then.

This is now.

The ad stuck on the front of the Sunday Age newspaper at the weekend was all about promoting six months access on any device, anytime. This is a digital subscription. No sign of a home delivery offer in sight. No support for the print product being used to serve the ad.

I have written here previously that I expect Fairfax to be the first newspaper publisher to retreat from seven day production of a capital city newspaper. On pure circulation numbers it ought to be one or more of the News Corp. dailies in single paper cities. However, in smaller cities there are factors other than circulation that can keep a newspaper publishing. Also, I think News is more invested in not being first than Fairfax.

This ad reflects a change on focus by Fairfax. We need to take notice … today, not next month, not in six mounted, today.

  • What percentage of transactions in your business include a newspaper?
  • How many newspapers are sold alone?
  • How much do other parts of your business rely on habit-based newspaper shoppers?
  • What is the overhead of newspapers in your business – in terms of space and labour?
  • What new traffic are you generating now to replace newspapers into the future?

These are other questions deserve consideration and answers. Thinking about this issue and the starter questions I have noted is a positive thing to do. The only negative in all this would be if you did nothing.

I have not written this post to alarm anyone. Rather, it records the fact of the shift on focus of Fairfax marketing – with the hope of engaging newsagents in thinking about retail businesses without daily newspaper traffic.

While the decline in over the counter newspaper sales is not new, too many newsagents are yet to factor this into their business planning.

Rupert Murdoch started talking about the shift in April 2005. Back then, he was considered to be slow to the digital discussion. sadly, he appears to have been an early adopter compared to too many newsagents.

The future of your newsagency with less reliance on newspapers is up to you. Just as Fairfax is clearly planning for less income from print, so must you.

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newspaper home delivery

Stunning Empire cover strategy to attract Star Wars collectors to the newsagency

IMG_2585I saw one of the stunning covers of the Star Wars series being released by Empire magazine. Using lenticular 3D technology, the cover I saw popped out of the magazine rack. It truly was stunning. I am not sure what the release plan in for Australia. Based on Star Wars licenced product sales so far, I expect all in the series would sell out if we got them. In fact, I am sure I could sell the whole set many times over – if I could be sure of getting stock. Star wars fans online are raving about the covers.

This is an excellent example of where a magazine can achieve sales beyond average by connecting with fans in a personal and collectible way. It is an example of when the distributor needs a way of identifying those of us with a commercial interest beyond regular magazine sales.

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magazines

Can you handle phone orders from your newsagency?

We processed another phone order in the newsagency yesterday, a sale that we got thanks to a Facebook post. The customer lives interstate and was happy for us to post the item for a small handling fee.

Key to being able to handle this type of transaction is being able to take payment over the phone. Some newsagents cannot do this because they have not made arrangements with their EFTPOS provider. It is easy to do and once setup, you have another method of payment that makes over the phone, email and other out of store purchases easy.

My advice is make sure you can handle payments over the phone and then start to use it.

Customers are everywhere today, often not in your shop. The more able you are to serve them when they are ready to purchase the more purchases you will achieve.

The shop is just one location for your business. Think and act beyond this and compete for today’s shopper. It starts with being able to transact with them.

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Newsagency management

Why do newsagents early return magazines and why is cutting space the only option to manage magazine costs?

Australian magazine publishers need to understand that they are all judged by the actions of each other. All it takes is for one publisher to oversupply and there are consequences for others.

I lay the blame with the publisher as they set the print run. This is where what we receive begins. The print run determines what is sent to the distributor to distribute. The distributor may have a contract requiring all copies sent to be distributed.

As newsagents have embraced better IT infrastructure they are better informed. The screen shot below shows the supply and return history for Australian House and Garden. There is no reason the newsagent should have received more stock on the new use. But they did.

I know of newsagents who respond to blatant oversupply by striking back at other titles from the same distributor. I don’t blame them sometimes as they feel helpless to manage cash-flow in any other way.

Take a look at this evidence for Australian House and Garden below from one newsagent for yourself. I am left wondering about the IT infrastructure at Network that allowed this to occur.

Screen Shot 2015-12-07 at 6.27.54 pm

What newsagents want is fair supply, to a level that helps them actually make money from magazines. The supply model in the MPA code of conduct does not have settings to enable this. Unless that is resolved, newsagents will have no alternative to early return and cut magazine space allocation.

If we cannot make money from any product it is not worth stocking and any model that forces us to do so would be unfair.

Publishers need to engage on this issue with thoughtful newsagents. Not the ANF as they have shown themselves to be out of touch, to not know what is appropriate for newsagents.

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Ethics

Now is the time to promote O magazine

IMG_2490With Oprah in Australia, now is the time to make sure you have O The Oprah Magazine in prime position in the newsagency – if you stock it.

I was at the Oprah event at Rod Laver Arena in Melbourne last Wednesday. The merchandise stalls were doing amazing business. People were buying bags, books, t-shirts and all sorts of products with Oprah emblazoned on them.

Now is the time to pitch the magazine.

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magazines

Fact check: plain packaging driving down smoking

Academic site The Conversation has published an analysis of the impact of plain packaging on tobacco sales.

This analysis is a must-read for anyone interested in the plain packaging debate as it challenges reports we see in mainstream media saying the plain packaging is failing to impact tobacco sales and use. It is also a must-read fort newsagents thinking about the future of tobacco products in their businesses.

National Accounts data just released show that for the 11 quarter-year periods since March 2013, consumption of tobacco products in aggregate fell an unprecedented 20.8%, while the previous 11 quarters it fell 15.7% and in the 11 before that, only 2.2%.

While I understand retailers, including newsagents, will be concerned about the loss of revenue as a result of falling tobacco sales, it can be replaced. It is not as if pressure to reduce tobacco use is new. For years, there has been no evident upside in tobacco for retailers.

Tobacco companies fight the plain packaging legislation, saying it is not slowing tobacco use, claiming illegal tobacco sales are in the increase. However, customs and other authorities say there is no evidence of this.

To any newsagent who asks my opinion I say: stop selling tobacco. Your business will be healthier and probably better off as a result of the healthier decisions you make. It is better to quit products on your own terms than getting out late in the play and with a cost to the business.

If your newsagency would not survive without tobacco sales – work on your business urgently, introduce new product categories that attract new shopper traffic. If you do not do this, tobacco could/will lead to your closure. Even if you are making good money from tobacco today, working now on a  replacement is vital.

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Newsagency management

News Corp. misses opportunity to promote newsagencies

12311146_10207307716605614_2724801063803196860_nNews Corp. in South Australia has a new promotion, giving away a adult colouring book. The giveaway is okay except that the free book promotes a range a colouring books saying they can be found where all good books are sold. This pitch neglects to note the range can be found at good newsagencies. Given that newsagents are running the promotion for News it would have been told to see the channel mentioned in the promotion. A lost opportunity.

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newsagency marketing

Sunday newsagency challenge: try and sell cards from drawers

Plenty of newsagencies have drawers under card fixtures into which they, or their card merchandiser, place cards for storage. The only card stock that should be in drawers is stock you will take out to sell before the next delivery from your card company.

Do not allow your shop to be a warehouse for greeting cards.

Taking a range down for Christmas or some other season is not smart business as you are left carrying stock that you cannot sell – the last time I checked, customers do not look in drawers when looking for a card.

To card company folks reading this, selling product to newsagents only benefits newsagents when they sell the product. The best supply model is one where inventory is in the shop for the least possible period of time.

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Newsagency challenges

Sunday newsagency marketing tip: enjoy what you sell

What do you sell that you love to engage with yourself? Is there a particular magazine you enjoy reading? A particular pen you like to write with? A calendar you like so much you take it home? A newspaper you start the day with? A range of cards you love to look at and read because they inspire you?

Think about the product you sell that you enjoy and write about it on your business Facebook page and elsewhere.

Personalise your business through connecting what you enjoy with products you sell.

The more connected people feel with you the more they will trust you and trust sits at the heart of every business transaction.

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marketing

Sunday newsagency management tip: display to interrupt

IMG_2383This wall of Eclipse gum in a Woolworths supermarket in downtown Sydney is not pretty, nor is it meant to be. It is impactful though. It stops you – well, it stopped me, and that has to be the first goal of any display: to get shoppers to notice, stop and look at the product. That is what I did – before I realised it. The placement worked on me.

The display has been placed in the Woolworths in Sydney to grab your attention. It works.

My retail newsagency management tip today is to display to interrupt. Displays do not have to be pretty to be effective, especially shop floor displays in locations that see plenty of traffic. High traffic locations are better for displays that disrupt – like this Eclipse mints display.

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Management tip

Australians love charity connected products

Customers don’t hesitate to let us know they love charity supporting Christmas cards. Many ask specifically for these, often mentioning charities by name. Having a good range of charity related cards is essential for good Christmas trade.

While newsagents have had access to charity cards for many years, most tend to not engage with the opportunity other than putting product out for purchase.

I have been using my newsagency Facebook page to promote the connection and shoppers have responded well.

Newsagency marketing group newsXpress released a short video promoting the Hallmark Christmas boxed card range and their support for the National Breast Cancer Foundation. The video has been provided to newsXpress stores for their use on business Facebook pages and sharing beyond these. It is another way of connecting the Hallmark brand, the NBCF and newsXpress stores.

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Newsagency management

Giving Christmas music a break this year

We have decided to not play Christmas carols in-store this Christmas. Being in a large shopping mall where shoppers are assaulted with Christmas carols in most stores and in the mall itself, we decided to provide an oasis of relief for our customers. Some have noticed and appreciated the move.

While we have Christmas visually reflected in our visual merchandising and products on offer, not broadcasting back-to-back carols makes for a better environment I think.

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Newsagency management