Earlier this morning I advised Ovato of what appeared to be an issue with some invoices not including GST. The head of client and retailer sales for Ovato has now responded:
From our investigations we are aware of some DD2 file being sent without GST. We believe this will not impact the retail price that includes GST so stores will be scanning at correct price tomorrows magazines. We believe this will impact the PoS finance side and are currently reviewing all DD2’s sent for tomorrow’s on-sale to identify the ones without GST. We are then planning to resend these DD2 files with the correct GST. Please confirm for Tower agents this will be ok.
We are also speaking to XIT to let them know of the error on some DD2 files.
We also now know the reason why this happened and can confirm this will be fixed for future on-sales.
My newsagency software company is emailing customers with advice on handling this, to mitigate against data errors.