If you can grab 15 minutes today, please watch the business report from the ABC last Thursday night abut Myer. It is interesting and sobering and relevant to our retail businesses.
What the experts tell Myer they need:
- dialled up in-store theatre,
- investment in good front line people,
- more comparative shopping (price),
- understand that all people don’t want to shop in a shop.
All retailers need these things, and more. I found the report valuable and fascinating.
Note this: 10% of revenue for Myer now comes from online. 10%