I was fortunate to see ALNA representatives, including their CEO, field questions from newsagents about lottery changes announced by Tabcorp this week, at the ALNA hosted newsagent meeting in Cairns.
All questions were welcomed and considered. Where there were known answers they were shared. Where answers were not known, that was stated.
It was a transparent Q&A session that also provides an insight into the process and reasoning for some timing.
One of the most important takeaways for me was the clarity about the introduction of an appeals process for retailers unhappy with in-store reviews. The appeal process will be a new thing, an opportunity retailers have not had. Given the importance of in-store reviews in the new remuneration model, having an appeals process is key.
I guess the key point I would make here is that ALNA is helloing newsagents understand the changes and providing support on getting answers to outstanding questions.
This face to face retailer to retailer engagement is association service in action. I am glad I got to see it.