- Has there been an increase in newspaper bulk delivery mistakes to your business?
- Are you happy with the process of resolving bulk newspaper delivery mistakes?
I am asking for a colleague who is frustrated by an increase in mistakes, lack of responsibility for them by publishers and a failure to make good.
As a small regional agent we were left with 5 copies of the Herald Sun when a bulk went missing the other week. A credit was offered and organised but considering we are 1 1/2 hours only from Melb. and I rang at 6am supplies could have been organised which would have caught our country mail/paper delivery runs but no go.
One of our customers, after missing out tried half a dozen outlets in Ballarat and surrounds but all had been short changed that day. More than coincidence I would have thought.
Yes.
No, there is no resolution.
Not newspapers but magazines delivered by the newspaper distributor have been a mess lately. Missing bulks and even a full delivery left outside the shopping centre (despite us providing a lockable cage for magazine and paper deliveries) that went missing. They seem to have changed their collection of unsold papers to a monthly basis as well.
Communicating with both the delivery company and Gotch has failed to produce any satisfactory outcomes.