Today is unique for retailers, as Christmas Eve always is. There will be places that are quiet and empty and others that are crazy busy. My own experience is more crazy and busy thanks to being in a shopping mall and located near food.
The most fascinating shoppers are those who have left everything to the last minute. They can be a lot of fun. they can also be stressful in that they expect you to have a full range of options available.
Our core shop floor focus is shopper traffic flow and stress. We want the shopper experience to be the best possible. In between this we will start to be ready for the Boxing Day sale.