It has been a busy day dealing with the Gotch data structure changes. Speaking from my own Tower Systems experience, help desk call traffic was up 350% as newsagents called to check that they were not making a mistake or to ask other questions.
As is the case with any tech change, it brings to the fore unrelated questions that users think may be related.
The situation was not assisted with inaccurate information being shared by at least one XchangeIT person for part of the day nor by Gotch sending a file unexpectedly.
Today was day one. Tomorrow will be as busy. Later in the week, issues will change as some newsagents who have ignored the digital and print communication realise they have arrived late at the party.