This article from Digiday is an interesting look at Target in the US and their store of the suture project. Specifically, I appreciate the comments about evolution rather than a big launch of a future concept.
Brick and mortar retail has a bright future in my opinion … as long as it continues to evolve to engage shoppers how and where they want such engagement.
Small step changes, continuous changes, are the key, even in local newsagencies.
The days of set and forget retail are over. We have to see regular change otherwise we lose relevance and the revenue associated with this.